The CPAP Store Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent prices, often noting that they are significantly lower than those found elsewhere. Many people appreciate the wide variety of products available and the ease of placing orders through their user-friendly website. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving within a few days, even to remote locations. Reviewers also commend the company's service, describing it as efficient, helpful, and professional. However, some customers were dissatisfied with the company's return policy, particularly when a purchased product did not fit their machine. A few others mentioned issues with price matching after a recent purchase, and one customer experienced a lost package with the shipping carrier.

What people talk about most

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and competitive... See more

Product

Consumers find products to be of high quality and excellent value. Many reviewers praise the authenticity of... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and prompt shipping... See more

Service

Clients share positive opinions on service, consistently praising the exceptional level of support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Replied to 50% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Very helpful and great prices too!

The CPAP Store has been much more helpful than my local CPAP provider. Their prices are far more reasonable and they're also very accommodating with answering all your questions. Ashley was especially helpful helping me with my online order. I'll definitely be using them a lot more from now on:)

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Operator

From the "very easy to navigate" website, to the ease of payment options, and a prompt delivery, I am totally satisfied with my purchase from The CPAP Store. Thank you, I shall order again when needed.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Good prices

Easy website to navigate. Prices are often lower than other sites. They always have what we need. Quick delivery.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great prices

They have what I need in stock and delivery is quick. They are my go to for supplies.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

A Successful Online Ordering Experience

I was concerned with the cost of a CPAP machine from the sleep apnea testing companies but also intimidated by making the choice on my own from a cheaper online source. I need not have worried. The information on The CPAP Store website was both reassuring and easy to understand. The sale prices were excellent so I felt confident in taking the risk of buying a machine and mask that I could set up myself. The delivery by Canada Post was very prompt.

I am writing this the day after my first night of using ResMed equipment and am pleased to report that the results were excellent even though the results took longer than expected to appear in the myAir Canada app.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

My order was shipped (and received) very quickly. The customer service was also great! Not only did they match the price of one a bit cheaper that I saw the day after ordering, but they even threw in a free pack of mask wipes with my order :)

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was very easy to navigate the store and find the machines and CPAP supplies you needed. Placing an order, and paying for it was quick and seamless.

I placed the order on Monday, and it arrived at my doorstep on Thursday. Kudos to the business for excellent service.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

The fact that I received an email

The fact that I received an email, after my purchase, checking to make sure I ordered the proper equipment for my needs was very professional. The product was sent very fast and I got the new machine in perfect shape. Thank you

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, Efficient, and Safe

A very friendly woman on the phone advised me about the items I wanted to buy, and the correct sizing. They kept me advised about the shipping of my items. They shipped by Canada Post which was very good because there is less chance of them being left in a public area and subsequently stolen. Also I realized after ordering that I had given the incorrect delivery address. I sent an email immediately and they were able to catch the order in time and change the address. I received it yesterday. Great prices as well. Received items yesterday. Can't recommend them enough.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great prices and extremely fast delivery!
Will definitely do business with them again!!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

This is my 4th order from this store

This is my 4th order from this store. They have the best prices on cpap masks, machine, etc. The delivery was fast and right to door. Also the customer service dept. is really easy to talk to and very understanding of any problems you may have encountered. One time, one of my masks, was not suitable and it was worked out to my satisfaction.

7 March 2026
Unprompted review

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