My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
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Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I received several emails with hints about using the products, which are very useful. Unfortunately, my products took longer than expected to arrive. It would have been helpful if I had received updat... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.5
Average
1K reviews
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Replied to 96% of negative reviews
Typically replies within 1 week
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So far I am very pleased with The Firm…
So far I am very pleased with The Firm and Restore Formula makes my skin feel very soft and smooth at the ripe old age of 72 one needs all the help they can get so ten out of ten Chelsea Laboratory
5 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Denise,
Thank you so much for your wonderful review! We’re delighted to hear that the Firm & Restore Formula is keeping your skin soft and smooth. It’s truly inspiring to hear how well it’s working for you, and we appreciate your ten out of ten rating.
Thank you for trusting The Chelsea Laboratory — we’re always here to support your skincare journey!
Warmest regards,
The Chelsea Laboratory Team
Just love my Firm and Restore Formula
I have only been using this fabulous cream for a few days and I can see a small difference so far. This cream is so soft on my skin and my foundation goes on much better with this product compared to other more expensive lotions I have used.
Have recommended Firm and Restore Formula to my friends and family.
Thank you Chelsea Laboratory
3 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Mary,
Thank you so much for your lovely review! We’re delighted to hear that you’re already noticing a difference after just a few days of using the Firm & Restore Formula. It’s wonderful to know that the texture works beautifully under your foundation and feels soft and comfortable on your skin.
We truly appreciate your recommendation to friends and family — it means the world to us. Thank you for choosing The Chelsea Laboratory! If you ever need anything, our team is always here to help.
Warmest regards,
The Chelsea Laboratory Team
Just Trust the process & you will see results!
My mum bought me my first Chelsea Lab item - The Firm & Restore Formula. I used it religiously every day and noticed a real difference in the texture of my skin especially my crepey neck. It glides on the skin like a dream & is now a permanent step in my skincare regime 😊
31 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Heidi,
Thank you so much for your lovely review! We’re thrilled to hear that the Firm & Restore Formula has become a staple in your routine and that you’re seeing such a positive change in your skin’s texture.
It’s wonderful to know your mum introduced you to the product — what a beautiful way to start your skincare journey. We’re delighted it’s been working especially well for your neck area and that you enjoy the texture and feel of the formula.
If you ever need any help or have questions about other products, our team is always here for you. 💛
Thanks again for sharing your experience!
Warmest regards,
The Chelsea Laboratory Team
Very disappointed. I purchased three Firm and Restore…
I purchased three containers of Firm and Restore Formula. I am about to start of the third bottle and unfortunately there is no visible change in my skin. Very disappointing.
30 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Maxine,
Thank you for sharing your feedback with us. We’re truly sorry to hear that you haven’t seen the results you were hoping for after using the Firm & Restore Formula. We understand how disappointing that can be.
We’d really like to look into this for you and make things right. Could you please email our customer service team? They’ll be happy to assist you further and ensure you’re fully taken care of.
Thank you again for giving our product a try — we’re here to help.
Warmest regards,
The Chelsea Laboratory Team
Helpful and Efficient
The team are all so efficient and helpful - if you have a query or problem it is dealt with very quickly. The products are wonderful and really do benefit the skin. I would recommend the products to all women who wish to look after their skin.
26 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for taking the time to share this wonderful review. We're delighted to hear that you've had such a positive experience with both our customer service team and our products.
It means a lot to know that our team has been able to support you quickly and efficiently, and we’re thrilled that you’re seeing real benefits in your skin. Your recommendation truly means the world to us.
If there’s ever anything you need, we’re always here to help. 💛
Warmest regards,
The Chelsea Laboratory Team
Reply from The Chelsea Laboratory
Dear,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve had such a positive experience with our customer service. Ensuring our customers feel supported and valued is incredibly important to us, and your kind words mean a lot.
If you ever need anything in the future, we’re always here to help!
Warmest regards,
The Chelsea Laboratory Team
Fantastic customer service
I recently repurchased their Firm and Restore formula which I love using but I had an issue with customs. The team immediately sorted me out and took care of the problem. Thank you Chelsea Laboratories!
14 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Fiona,
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying the Firm and Restore Formula, and we’re glad our team was able to quickly assist with the customs issue. Your satisfaction means a lot to us, and we’re always here to help whenever you need support.
Thank you for choosing The Chelsea Laboratory! 💛
Warmest regards,
The Chelsea Laboratory Team
Face firming cream
I’ve been using the firming cream for a few years now and it is a lovely product. No one has stopped me and said I look younger because I don’t. I’m 75 and have smoked 60 of those years. My complexion is a mess but I can say with honesty that using this product makes me feel so much better about myself and I can smile confidently knowing I am doing my best to look good.
14 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Julie,
Thank you so much for sharing your experience. We’re truly grateful that you’ve been using our Firming Cream for several years, and it means a lot to hear that it helps you feel more confident and good about yourself.
While everyone’s skin journey is unique, your positivity and commitment to self-care are incredibly inspiring. We’re honoured to be a part of your routine, and we’re always here to support you in any way we can.
Thank you for being a valued member of The Chelsea Laboratory community.
Warmest regards,
The Chelsea Laboratory Team
so i’ve fell for this scam as i try to…
so i’ve fell for this scam as i try to search for something to turn the clock back!
i brought 3 tubes, i’ve been using this product for 2 weeks so still early days, but nothing, it’s not made me look more youthful, the cream does smell nice, i can smell a slight lemon smell to it, it does go on nicely a little goes a long way!
i would attach photos of proof of purchase but nowhere can i find how to attach them??
update…….
well ive religiously used this cream daily over the past 5 weeks, and at no point have i noticed the clock being turned back!
i will however say that one bottle lasts me a whole month. my skin does feel soft but i still look my age lol
i decided to try a thermalift treatment at my local beauticians so hopefully that wil help as its ment to help with collagen, im taking collagen supplements too.
i think the only thing that will work is a facelift, i think ive left it a little too late for creams and potions!!
1 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Suzette,
Thank you for sharing your experience with us. We’re sorry to hear you’re not seeing the early results you were hoping for just yet. Everyone’s skin responds at its own pace, but we’d really like to take a closer look and make sure everything is in order.
Please send us an email at our customer service address along with your proof of purchase, and our team will be happy to assist you directly. We’re here to help and make sure you’re fully supported throughout your experience with us.
Warmest regards,
The Chelsea Laboratory Team
My skin is smoother
I am pleased with my firm and restore cream, my skin does feel smoother only been using it for 10days so early days.
The service I received from the company was excellent
11 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Sally,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re already noticing smoother skin after just 10 days, and that you were happy with our service. We hope you continue to enjoy even more visible results with continued use!
Warmest regards,
The Chelsea Laboratory Team
Very quick to respond to my email…
Very quick to respond to my email communication.
4 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Philip,
Thank you for your kind feedback! We’re glad to know our team was able to respond to your emails quickly. Providing prompt and helpful support is always our priority.
Warmest regards,
The Chelsea Laboratory Team
Doesn't work
This product, video, testimonies cannot be true.
I have been using this religiously for 6 months and not one fine line or wrinkle has improved. What a waste of money, I bought 1 years supply believing this "miracle cream".
All it is, is a glorified moisturiser and an expensive one at that.
DONT BELIEVE THE HYPE...
5 June 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Joanne,
Thank you for taking the time to share your experience, and we're truly sorry to hear that the results haven’t met your expectations. We understand how disappointing that can feel, especially when you’ve been consistent with your routine.
While many customers do see improvements, skin can respond differently from person to person—and we never want anyone to feel let down. Our customer care team will be more than happy to assist you with a resolution.
If you haven’t already, please reach out to us directly so we can take care of this for you as smoothly as possible. Your satisfaction is extremely important to us, and we appreciate you giving the product a fair try.
Warmest regards,
The Chelsea Laboratory Team
Lovely cream not greasy and fine lines much improved
Only just received my order but my initial reaction is it feels wonderful on my skin and really does make the fine lines look less and that is only in the first few days so watch this space
5 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Karen,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re already noticing an improvement in your fine lines and enjoying how the cream feels on your skin. We can’t wait to hear how your results progress over the next few weeks — your experience truly means a lot to us!
Warmest regards,
The Chelsea Laboratory Team
Very poor/slow customer service
The order arrived very promptly, but having applied it as directed I haven't noticed any of the promised results. Chelsea Laboratories send out a generic acknowledgement for contact immediately but are very slow to respond to my request of instructions for returns and full refund as promised in the 180day guarantee. I have sent photographs as proof of no improvement in getting rid of/reducing wrinkles and jowels. Not impressed.
Since writing the first part of this review I have heard from customer service and after repeated attempts to get me to revise my decision of asking for a refund, they acquiesced. Got there in the end.
7 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Christine,
Thank you for sharing your experience. We’re sorry to hear that the results did not meet your expectations, but we’re glad our customer service team was ultimately able to assist with your refund request. We truly appreciate your patience throughout the process and will use your feedback to improve our service moving forward.
Warmest regards,
The Chelsea Laboratory Team
Thanks God l find this company with all…
Thanks God l find this company with all the products l was looking for .All of the support team are really helpful.Mellisa she is Great.she is so helpful in everything l asked her 👍 l just start using the products lm doing fine and my face look Great 👍 thanks to all .
12 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Josephine,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with our products and that our support team, especially Melissa, was able to assist you so well. It’s great to know you’re already seeing positive results — we truly appreciate your kind words and support! 💛
Warmest regards,
The Chelsea Laboratory Team
VerI ordered 3 bottles of firm and restore…
I ordered 3 bottles of firm and restore on 10/22 25. Was told it would be here within 7 days. It is 11/6 and nothing has been delivered. I have emailed customer service multiple times with no response. I am going to report for fraud to BBB. This is awful customer service
22 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Debra,
We’re sorry to hear about your experience and truly understand your frustration. Our customer service team has been in touch via email and has already processed a refund for your order. Please rest assured that we’ve taken care of this matter and appreciate your patience throughout the process.
Warmest regards,
The Chelsea Laboratory Team
Ordering so easy
Ordering so easy, fast delivery, but the product is outstanding, day 4 and seeing great results, feeling wonderful, my skin is looking wonderful, thankyou all xxx
31 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Susan,
Thank you so much for your lovely review! We’re thrilled to hear you’re already seeing and feeling great results. It’s wonderful to know you’re enjoying the product and the quick delivery too. Your kind words mean a lot to our team. 💛
Warmest regards,
The Chelsea Laboratory Team
Great products and outstanding service…
I am a regular customer of The Chelsea Laboratory and highly value their products because they work. They do what they say. Recently I found out that their customer service is equally great. A delivery went missing. They resent it. No fuss no bother. I received no less than three emails and two phone calls checking it had arrived and I was happy. What a great company! Well done.
28 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jane,
Thank you so much for your wonderful feedback and for being a valued regular customer! We're delighted to hear that you not only enjoy our products but also had a great experience with our customer service team. We always aim to make things right quickly and ensure our customers are completely satisfied. Your kind words mean a lot to us — thank you for your continued trust and support!
Warmest regards,
The Chelsea Laboratory Team
Always prompt and helpful response and…
Always prompt and helpful response and great courtesy
28 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Mary,
Thank you so much for your kind feedback! We’re delighted to hear that you’ve had a positive experience with our customer service team. Providing prompt, helpful, and courteous support is very important to us, and it’s wonderful to know we’ve met your expectations. If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Warmest regards,
The Chelsea Laboratory Team
BEWARE CHELSEA LABORATORIES
I would give this product 2 but I would give this Company 0. After using this cream I saw absolutely no difference and in fact I broke out in spots. I cancelled further order and they still dipped into my bank account and ‘stole’ my money and sent me a product I had cancelled.
28 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Lynne,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this has been for you. We can confirm that you are already in touch with our customer service team, and they are currently assisting you to resolve this matter as quickly as possible.
We take situations like this seriously and appreciate your patience while our team works to ensure everything is put right for you. If there is anything more you’d like us to review in the meantime, please feel free to continue the conversation with our support team and they will be happy to help.
Warmest regards,
The Chelsea Laboratory Team
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