My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I received several emails with hints about using the products, which are very useful. Unfortunately, my products took longer than expected to arrive. It would have been helpful if I had received updat... See more
Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
Contact info
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No thanks
I almost made a purchase, but was so turned off by the prompt phone call from the "call center" trying to offer a new customer deal with an additional 10% off, then waivered when I decided against purchasing and she dug for a different amount I could save. When I said I was uninterested I hung up, but was still looking at the site. The same person called me back to entice me with a further discount to buy the product, butit was the same as the the first. It felt too "scamy" and turned me off. Not going to buy it, it is a ridiculous sales approach. Not sure this was going to be any better of moisturizing cream than any other I've tried. If it sounds too good to be true.....
9 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lynnette,
Thank you for sharing your experience so openly. We’re genuinely sorry to hear that the follow-up calls made you feel uncomfortable — that is certainly not the impression we aim to give. Our intention is to be helpful and ensure customers are aware of available options, but we understand that this approach didn’t feel right for you, and we fully respect your decision. Your feedback is important to us and has been shared internally as we continue reviewing how we communicate with potential customers. We appreciate you taking the time to let us know your concerns.
Warmest regards,
The Chelsea Laboratory Team
Only used this cream for a couple days…
Only used this cream for a couple days and it appears my skin looks hydrated and some what smoother. There appears to be a difference in it's texture but I will keep using it and wait for the difference to be visible with my wrinkles.
8 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Chris,
Thank you for sharing your first impressions. We’re really pleased to hear your skin already feels more hydrated and smoother after just a few days of use. Changes in texture are often one of the first things people notice, and with continued, consistent use many customers begin to see more visible improvements over time. We truly appreciate your patience and hope you continue to enjoy the experience as your skin adjusts.
Warmest regards,
The Chelsea Laboratory Team
Absolutely perfect make up base
Absolutely perfect make up base. Skin feels and looks so much more moisturised.
5 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Penny,
Thank you so much for your lovely feedback! We’re delighted to hear that it works perfectly as a makeup base and that your skin feels and looks more moisturised. We really appreciate you taking the time to share your experience 💛
Warmest regards,
The Chelsea Laboratory Team
The delivery was very fast
The delivery was very fast. Was a little hesitant about the product. But am very happy it’s very rich and disappears it makes my skin fell brilliant. Will definitely purchase more. If you are thinking of getting this don’t hesitate. Am very very happy with it.
2 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Jacqueline,
Thank you so much for taking the time to share your experience. We’re delighted to hear that your delivery arrived quickly and that the formula exceeded your expectations. It’s wonderful to know how rich yet easily absorbed it feels and that your skin is feeling brilliant. We truly appreciate your recommendation and look forward to supporting you with your next purchase.
Warmest regards,
The Chelsea Laboratory Team
Goods delivered quickly as described
Goods delivered quickly as described, product is nice to use. It is not greasy and sinks into the skin quickly. It does not have a strong perfume smell as some products do. I am very happy with it but have to wait a bit longer to see the facial improvement.
2 January 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Pat,
Thank you for your lovely feedback. We’re pleased to hear that your order arrived quickly and that you’re enjoying how lightweight and fast-absorbing the formula feels, with its subtle scent. It’s completely natural for visible facial improvements to take a little time, and we appreciate your patience as the formula continues to work. We’re delighted you’re happy so far and look forward to hearing how you get on.
Warmest regards,
The Chelsea Laboratory Team
Dreadful ordering system
I really like the firm and restore moisturiser and whilst I don’t think that it has made me look particularly different compared to other moisturisers that I have used, it doesn’t irritate my skin. I have oily skin with very open pores so any product that I use tends to block my pores - this is no different.
I really dislike the ordering process - I don’t want a subscription nor a high pressure selling video that tries to make me buy multiple units by saying that stocks are low which is a blatant lie. This needs to be sorted out!!
31 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Lesley,
Thank you for taking the time to share such honest and detailed feedback. We’re really pleased to hear that the Firm and Restore Moisturiser works well for your skin and doesn’t cause irritation, especially given how challenging oily skin and open pores can be.
We also genuinely appreciate your comments about the ordering process. We understand how frustrating a subscription model or sales-focused messaging can feel, and your feedback has been noted and shared with our team. Improving transparency and ensuring a more comfortable, pressure-free purchasing experience is something we take seriously.
Thank you again for giving the product a try and for helping us improve. If you ever wish to share further feedback or need support, our customer service team is always happy to help.
Warmest regards,
The Chelsea Laboratory Team
Great product firm and restore lotion
Great product firm and restore lotion. Easy to use, non greasy and pleasant smell. Good all round service.
Thank you
30 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Pat,
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying the Firm and Restore lotion and that you love its non-greasy feel and pleasant scent. It’s also wonderful to know you had a positive experience with our service. We truly appreciate your support and hope you continue to see great results.
Warmest regards,
The Chelsea Laboratory Team
Good company good products
Firstly there is a caring and interested customer service team and the service and delivery are prompt as promised.
I have been using the firm and support cream for two weeks. I like it and feel is has made a difference. I shall keep on buying it.
29 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Linda,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our customer service team made you feel well supported and that your order arrived promptly. It’s wonderful to know you’re already noticing a difference with the Firm and Support Cream after just two weeks. We truly appreciate your continued trust and look forward to supporting you on your skincare journey.
Warmest regards,
The Chelsea Laboratory Team
My first experience with Chelsea Laboratory
The wonderful Angela in Customer service turned a slightly stressful shopping experience into a reassuring outcome.
I am very happy with skin improvements since using my new cream!
4 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jane,
Thank you so much for sharing your experience. We’re really pleased to hear that Angela was able to support you and turn things around for you. It’s also wonderful to know you’re seeing skin improvements with your new cream — that truly means a lot to us. We appreciate your kind words and your support 💛
Warmest regards,
The Chelsea Laboratory Team
Smoother complexion
I received a quick delivery of my Firm and Restore Formula and began using it the next day. I found the formula smooth to the touch and massages into my skin really well. After a few days, I’ve noticed a glow in my complexion and my skin is smoother. I am looking forward to continued improvement and reduction in my wrinkles. So far I am very pleased with my purchase.
12 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Josie,
Thank you so much for taking the time to share your experience 🌸 We’re delighted to hear that your Firm and Restore Formula arrived quickly and that you’re enjoying the smooth texture and how well it absorbs into your skin. It’s wonderful to know you’re already noticing a glow and smoother complexion after just a few days. Consistent use is key, and we hope you continue to see further improvements over time. Thank you again for your kind feedback and for choosing The Chelsea Laboratory.
Warmest regards,
The Chelsea Laboratory Team
I am absolutely loving my new firm and…
I am absolutely loving my new firm and restore moisturiser. My skin feels nourished and the scent is lovely. I’ve even ordered my second formula already! Melissa’s tips that come through after by email are really helpful too.
11 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Vanessa,
Thank you so much for sharing your lovely feedback! We’re delighted to hear that you’re enjoying your Firm & Restore Formula and that your skin feels nourished. It’s wonderful that you’ve already ordered your second formula!
We’re also so glad to know Melissa’s skincare tips have been helpful — she’ll be thrilled to hear this.
Thank you for being part of The Chelsea Laboratory community, and we’re always here if you need anything. 💛
Warmest regards,
The Chelsea Laboratory Team
For me the jury's still out.
For me the jury's still out.
This cream is very nice to apply and seems to absorb quickly.
I think it's jolly expensive at £42 per ( fairly small ) pot unless you want to fling caution to the wind and buy 6 at £32 each
I m 71 so perhaps a miracle help for wrinkles is hoping too much, which of course it is.
Will I buy again?
Probably not
I m definitely not going to fork out £192 for a six months supply - if Chelsea labs can sell a pot for £32 if you buy 6, then why can't they sell one pot for £32?
I look forward to an explanation
Smacks slightly of a scam - particularly looking at the website and the rather garish ads
The video is ridiculously long with a rather cloying lady prattling for ages.
Again, smacks of a scam. An American one as the dollar sign features prominently.
Maybe part of the cost is shipping ......hmmmm
9 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Louise,
Thank you for taking the time to share such detailed feedback. We truly appreciate you being open and honest about your experience.
We’re glad to hear you found the cream pleasant to apply and quick to absorb. We also completely understand your perspective on pricing and expectations—especially when it comes to skincare and mature skin. While many customers do see improvements over time, we’re always clear that results can vary and that there is no “miracle” solution.
Regarding pricing, our multi-bottle offers are discounted to help customers who choose to commit to longer-term use, as skincare benefits are typically seen with consistent application over several months. Single units are priced higher due to production, packaging, marketing, and fulfilment costs per unit, rather than shipping alone. That said, we understand how this can feel frustrating, and we’re grateful you raised it.
We’re very sorry that our website, advertising style, and video content did not resonate with you. Your comments are taken seriously and will be shared with our team, as feedback like this helps us improve how we communicate.
If you’d like to discuss your concerns further, or if you feel the product isn’t right for you, we would genuinely welcome you to contact our customer service team directly. They’re always happy to help and ensure customers feel supported and treated fairly.
Thank you again for your feedback—it’s appreciated more than you may realise.
Warmest regards,
The Chelsea Laboratory Team
So far I am very pleased with The Firm…
So far I am very pleased with The Firm and Restore Formula makes my skin feel very soft and smooth at the ripe old age of 72 one needs all the help they can get so ten out of ten Chelsea Laboratory
5 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Denise,
Thank you so much for your wonderful review! We’re delighted to hear that the Firm & Restore Formula is keeping your skin soft and smooth. It’s truly inspiring to hear how well it’s working for you, and we appreciate your ten out of ten rating.
Thank you for trusting The Chelsea Laboratory — we’re always here to support your skincare journey!
Warmest regards,
The Chelsea Laboratory Team
Just love my Firm and Restore Formula
I have only been using this fabulous cream for a few days and I can see a small difference so far. This cream is so soft on my skin and my foundation goes on much better with this product compared to other more expensive lotions I have used.
Have recommended Firm and Restore Formula to my friends and family.
Thank you Chelsea Laboratory
3 December 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Mary,
Thank you so much for your lovely review! We’re delighted to hear that you’re already noticing a difference after just a few days of using the Firm & Restore Formula. It’s wonderful to know that the texture works beautifully under your foundation and feels soft and comfortable on your skin.
We truly appreciate your recommendation to friends and family — it means the world to us. Thank you for choosing The Chelsea Laboratory! If you ever need anything, our team is always here to help.
Warmest regards,
The Chelsea Laboratory Team
Just Trust the process & you will see results!
My mum bought me my first Chelsea Lab item - The Firm & Restore Formula. I used it religiously every day and noticed a real difference in the texture of my skin especially my crepey neck. It glides on the skin like a dream & is now a permanent step in my skincare regime 😊
31 October 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Heidi,
Thank you so much for your lovely review! We’re thrilled to hear that the Firm & Restore Formula has become a staple in your routine and that you’re seeing such a positive change in your skin’s texture.
It’s wonderful to know your mum introduced you to the product — what a beautiful way to start your skincare journey. We’re delighted it’s been working especially well for your neck area and that you enjoy the texture and feel of the formula.
If you ever need any help or have questions about other products, our team is always here for you. 💛
Thanks again for sharing your experience!
Warmest regards,
The Chelsea Laboratory Team
Very disappointed. I purchased three Firm and Restore…
I purchased three containers of Firm and Restore Formula. I am about to start of the third bottle and unfortunately there is no visible change in my skin. Very disappointing.
30 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Maxine,
Thank you for sharing your feedback with us. We’re truly sorry to hear that you haven’t seen the results you were hoping for after using the Firm & Restore Formula. We understand how disappointing that can be.
We’d really like to look into this for you and make things right. Could you please email our customer service team? They’ll be happy to assist you further and ensure you’re fully taken care of.
Thank you again for giving our product a try — we’re here to help.
Warmest regards,
The Chelsea Laboratory Team
Helpful and Efficient
The team are all so efficient and helpful - if you have a query or problem it is dealt with very quickly. The products are wonderful and really do benefit the skin. I would recommend the products to all women who wish to look after their skin.
26 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for taking the time to share this wonderful review. We're delighted to hear that you've had such a positive experience with both our customer service team and our products.
It means a lot to know that our team has been able to support you quickly and efficiently, and we’re thrilled that you’re seeing real benefits in your skin. Your recommendation truly means the world to us.
If there’s ever anything you need, we’re always here to help. 💛
Warmest regards,
The Chelsea Laboratory Team
Reply from The Chelsea Laboratory
Dear,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve had such a positive experience with our customer service. Ensuring our customers feel supported and valued is incredibly important to us, and your kind words mean a lot.
If you ever need anything in the future, we’re always here to help!
Warmest regards,
The Chelsea Laboratory Team
Fantastic customer service
I recently repurchased their Firm and Restore formula which I love using but I had an issue with customs. The team immediately sorted me out and took care of the problem. Thank you Chelsea Laboratories!
14 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Fiona,
Thank you so much for your kind review! We’re delighted to hear that you’re enjoying the Firm and Restore Formula, and we’re glad our team was able to quickly assist with the customs issue. Your satisfaction means a lot to us, and we’re always here to help whenever you need support.
Thank you for choosing The Chelsea Laboratory! 💛
Warmest regards,
The Chelsea Laboratory Team
Face firming cream
I’ve been using the firming cream for a few years now and it is a lovely product. No one has stopped me and said I look younger because I don’t. I’m 75 and have smoked 60 of those years. My complexion is a mess but I can say with honesty that using this product makes me feel so much better about myself and I can smile confidently knowing I am doing my best to look good.
14 November 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Julie,
Thank you so much for sharing your experience. We’re truly grateful that you’ve been using our Firming Cream for several years, and it means a lot to hear that it helps you feel more confident and good about yourself.
While everyone’s skin journey is unique, your positivity and commitment to self-care are incredibly inspiring. We’re honoured to be a part of your routine, and we’re always here to support you in any way we can.
Thank you for being a valued member of The Chelsea Laboratory community.
Warmest regards,
The Chelsea Laboratory Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.