My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
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Review summary
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Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I love the products even though they are more expensive than I would usually go for. Highly moisturising without being too heavy. But I dread re-ordering because they will make you sit through an... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.6
Average
1K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Fake a I created before and after…
THIS REVIEW IS REAL AND MADE BY A REAL HUMAN THAT TELLS THE TRUTH.
This is a pricey scam product with fake A I created before and after photos of women. The ingredients are nothing more than something to moisturize your skin.
I researched this product on other sites out of curiosity and the price of this on other sites is a lot less inexpensive ,
just an FYI! Don't call me dear Chelsea Labs I'M NOT YOUR DEAR, you know what I stated in my reviewed is true!!!!!!!!!!!
30 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel disappointed with our product and marketing. We understand that not every product will be the right fit for every individual, and we respect your opinion.
We take the integrity of our brand very seriously. Our product ingredients are clearly listed, and we strive to provide accurate information about what customers can expect. Results can vary from person to person depending on factors such as skin type, age, and consistency of use.
We also want to clarify that any authorized offers, promotions, or pricing may vary across different platforms. We always encourage customers to purchase through official channels to ensure they receive genuine products and access to our customer support and satisfaction guarantee.
We appreciate your perspective and thank you for giving our product consideration.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore
After being very unsure about buying the cream i did take the plunge and bought the Firm and Restore cream which i have been using for just over a week now. The texture of the cream is very light and doesn't leave a greasy feel, it soak in and leave the skin really fresh and very smooth, i will definitely purchase again. There are so many fake creams on the market, but i can highly recommend the Firm and Restore Cream
15 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Angela,
Thank you so much for sharing your experience and for giving Firm & Restore Formula a try despite your initial hesitation.
We're delighted to hear that you're enjoying the lightweight texture and that it leaves your skin feeling fresh, smooth, and nourished without any greasy residue. It's especially rewarding to know that you've already had such a positive experience after just over a week of use.
Your trust means a great deal to us, and we're truly grateful for your recommendation. We understand that choosing skincare products can be challenging with so many options available, so we're honored that Firm & Restore Formula has earned your confidence.
Thank you again for your support, and we look forward to being part of your skincare routine for many years to come.
Warmest regards,
The Chelsea Laboratory Team
Great customer service
Even when you have received your order they still keep intouch and are there for your questions, I love this product its so easy to use, they say 60 seconds in a morning and they are spot on, the cream instantly speaks in leaving no stickiness, its none greasy however very moisturisering, I love it because I can put my sun screen over it in minutes , my skin feels so hydrated
26 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Gail,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re loving the product and finding it so easy to fit into your morning routine. It’s great to know the lightweight, non-greasy formula leaves your skin feeling hydrated without any stickiness, and that it layers perfectly with your sunscreen.
We also truly appreciate your kind words about our customer care team. Staying connected with our customers and being available for any questions is very important to us. Thank you again for sharing your experience and for being part of The Chelsea Laboratory family!
Warmest regards,
The Chelsea Laboratory Team
Very happy customer
I’ve been trying their night firm & restore formula for 4nights now and it’s doing just what it promised
26 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Cheryl,
Thank you for sharing your experience! We’re so happy to hear that after just 4 nights, the Firm & Restore Formula Night is already delivering on its promises for you. Seeing early results like this is always exciting, and we can’t wait for you to continue enjoying the benefits as part of your skincare routine. Thank you again for your support and for choosing The Chelsea Laboratory!
Warmest regards,
The Chelsea Laboratory Team
Having used this product for some time…
Having used this product for some time I must be one of the unlucky ones as I have seen none of the differences that this product claims ( and the positive reviews) , indeed I would say its had a drying out affect on my skin . Waste of money .Well done to marketing but i won't be taken in again by the long adverts that are designed to pull you in . Im grateful in that respect as its the first time I had been and the last . Don't waste your money
25 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lisa,
Thank you for taking the time to share your honest feedback.
We're sorry to hear that Firm & Restore Formula did not deliver the results you were hoping for. We understand how disappointing it can be to invest in a skincare product and not experience the improvements you expected.
While many of our customers report positive changes in their skin's appearance and hydration, we recognize that skincare results can vary from person to person due to differences in skin type, concerns, and individual responses to ingredients. We're also concerned to hear that you experienced a drying effect, as that is certainly not the experience we want for our customers.
We appreciate your feedback regarding both the product and your purchasing experience. Customer comments—both positive and critical—help us better understand how our products are performing for different individuals.
If you haven't already, we encourage you to reach out to our customer support team. We'd welcome the opportunity to learn more about your experience and see if there's anything we can do to help.
Thank you again for giving Firm & Restore Formula a try and for sharing your perspective.
Warmest regards,
The Chelsea Laboratory Team
Save your money and time
Started to watch the video. It went on and on. Didn't even get to the end. I'm sorry but it's not a good way to sell a product by boring the customer to death !
I looked on the reviews and was glad I didnt buy the product.
No evidence in the videos or customer feedback to prove the effectiveness of this product.
No thank you.
26 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Denise,
Thank you for taking the time to share your feedback. We understand that the presentation style of our video may not have been the right fit for you, and we appreciate your honesty. Our goal is to provide detailed information so customers can make informed decisions, though we recognize that everyone prefers different formats and levels of detail.
We also understand the importance of seeing clear evidence and genuine customer experiences before making a purchase. Customer trust is very important to us, and we continuously work to improve both our content and the way we present product information.
We appreciate you giving us a chance and will certainly take your comments into consideration as we improve the customer experience.
Warmest regards,
The Chelsea Laboratory Team
Firm & Restore Formula - Excellent Product
I have received my Firm & Restore Formula and I'm so pleased I placed the order. The product is so smooth and luxurious, easy to apply and makes my skin feel radiant and luminous – a great purchase!
23 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Nikki,
Thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your Firm & Restore Formula. It’s wonderful to know you’re enjoying the smooth, luxurious feel and that it leaves your skin looking radiant and luminous. We truly appreciate your support and are so happy to have you as part of The Chelsea Laboratory family!
Warmest regards,
The Chelsea Laboratory Team
I never ordered a bottle of Firm and…
I never ordered a bottle of Firm and Restore Night Formula and got an email they would be charging me $89.
I will dispute my billing and send back the product if I have to.
The first article that came up upon researching The Chelsea Laboratory was that many people claimed it was a spam.
I never heard of it, never ordered it and will NOT PAY FOR IT.
IT IS A SCAM…WARNING OTHERS!
14 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Elizabeth,
We’re very sorry to hear about your experience and understand why receiving an unexpected email would be concerning. However, we would like to assure you and others reading this review that The Chelsea Laboratory does not send products or create charges without an order being placed through our checkout process.
In some cases, customers may not recognize the company name on their billing statement if they purchased through one of our promotional pages, which can understandably cause confusion. We also take reports like this very seriously and are always happy to investigate any concerns directly with our support team.
We have a responsive customer service team that can quickly verify whether an order was placed, cancel any pending shipments when possible, and assist with returns or refunds according to our policy. We encourage you to contact us directly with your order details so we can resolve this properly for you.
We strongly stand behind the quality of our products and the integrity of our business, and we appreciate every opportunity to clarify misunderstandings and help our customers.
Warmest regards,
The Chelsea Laboratory Team
I love these lotions
I love these lotions. I use the day and night moisturizers every day. They smell great and they go on so smooth. I don't expect miracles but they sure do make my skin feel great! The reviews here are often laughable. You give them a 1-star because you couldn't watch the whole video. LOL .... I highly recommend these lotions. Yes, the price is a bit high but they last a LONG time! I'm stocked up :)
14 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Leanne,
Thank you so much for your wonderful review and for sharing your experience with our day and night moisturizers! We’re delighted to hear that you’re loving how they feel on your skin and that they’ve become part of your daily routine.
We truly appreciate your balanced and thoughtful perspective — while no skincare product can promise “miracles,” we’re so happy the formulas are helping your skin feel smooth, hydrated, and cared for. It’s also great to hear that the products last a long time and that you’ve stocked up!
Your support and recommendation mean a lot to us. Thank you again for being part of The Chelsea Laboratory family!
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore Formula
I honestly can’t tell you how pleased I am in the very few days I have been using the firm and restore formula, both day and night. My skin is already showing signs of extra moisture, and my lines have already started to improve.
I am so excited to see what the results are in a couple of months.
I love this product and recommend anyone who is thinking about it to try it. You will be pleased with the results it brings.
CS
4 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Carla,
Thank you so much for sharing your experience with our Firm & Restore Formula. We’re absolutely delighted to hear that you’re already noticing improvements in your skin after just a few days of using both the day and night creams.
It’s wonderful to know your skin feels more moisturised and that your lines are already beginning to soften. Feedback like yours truly means a lot to us, and we’re excited for you to continue your journey and see even more results over the coming months.
Thank you as well for your recommendation and for putting your trust in The Chelsea Laboratory. We truly appreciate your support and look forward to hearing how you get on in the weeks ahead!
Warmest regards,
The Chelsea Laboratory Team
I purchased the night product.
I purchased the night product.
Checking my credit card to make a payment weeks after my purchase only to find out the following:
1.) Charged twice, same amount/ $186.43 ×2
2.) Foreign transaction fees.
I have been trying the US number, the 267....number. Guess what. It is a Constant busy signal ALL day.
Then, I tried to send an email, does NOT work.
Therefore, I called my bank disputed the additional charge, and closed my credit card due to FRAUD!!!
This is NOT a reputable company...fraulent and running a scam. Additionally, the product is crap!!
DO NOT WASTE YOUR TIME
RUN!!!! AND money!!!!
2 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lynn,
We’re very sorry to hear about your experience and understand how upsetting this situation must feel. Please know that we take concerns regarding billing, communication, and customer satisfaction extremely seriously.
We would like to clarify that duplicate charges can occasionally occur due to pending authorization holds or banking processing errors, but we completely understand why this raised alarm for you. Foreign transaction fees may also be applied by certain banks depending on how the payment is processed internationally.
That said, we sincerely apologize for the difficulty you experienced trying to contact support. This is not the level of service we aim to provide. We would genuinely appreciate the opportunity to investigate your order, review the charges, and help resolve this matter properly.
Regarding the product itself, we understand that skincare results can vary from person to person, and we’re sorry to hear it did not meet your expectations.
Please contact our support team again with your order details through our official support channels so we can personally review your case and work toward a resolution as quickly as possible.
Warmest regards,
The Chelsea Laboratory Team
Doesn't do what it says it had made no…
Doesn't do what it says it had made no difference I would not buy again!
Under the money back guaranteed I am still trying to get my refund back for trying the product which I have used the cream the company also offered me another serum instead of a refund which I won't be trying
I would like my refund please as advertised on your site !
Also contacted my bank and they have set up a recurring payment without my knowledge! Just shows to watch what you are buying on the internet !
24 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations and that you’ve had a frustrating experience with the refund process.
Our goal is always to provide both effective products and supportive customer service. We understand your concerns regarding the money-back guarantee, and we’d like to reassure you that your case is being reviewed by our support team.
Regarding the recurring payment concern, our subscription terms are outlined during the checkout process, but we completely understand how this may have been missed or caused confusion. Please contact our support team directly with your order details so we can ensure any active subscription is cancelled and assist further with your refund request.
We appreciate your feedback, as it helps us improve both our products and customer experience.
Warmest regards,
The Chelsea Laboratory Team
A definite glow after only a few days use
I'm so pleased to have received my order of Firm and Restore Formula. I have used it for a few days now and my skin already has a definite glow to it. It's early days but I can't wait to see the results after a few weeks. The cream glides on easily, absorbs quickly and feels so light.
1 May 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for sharing your experience!
We’re delighted to hear that you’re already noticing a healthy glow after just a few days of using Firm and Restore Formula. It’s great that you’re enjoying how smoothly it applies and how lightweight it feels on your skin—that’s exactly what we aim for.
You’re absolutely right, it’s still early days, and we’re excited for you to see even more results over the coming weeks. Please keep us updated on your progress—we love hearing how our customers get on!
Thank you again for your kind feedback.
Warmest regards,
The Chelsea Laboratory Team
I like a fool
I like a fool, I placed an order of 3 bottles for $207.00. Received them, tried the product and found that it dried my skin out. I have sent several emails with NO RESPONCE BACK!! Now, I'll have to go through the hassle of contacting Paypal or my bank to get my money back.
DON'T WASTE YOUR MONEY ON THIS! Or order through Amazon as they sell it there.
29 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
This is certainly not the level of service we aim to provide. Our customer service team typically responds to all emails within 24 hours, so we’re concerned to hear that you haven’t received a reply.
To help us investigate this further, could you please provide more details such as the email address used to contact us and your order number? This will allow us to check our system thoroughly and ensure your case is located and handled as quickly as possible.
We’d also recommend checking your spam or junk folder, as sometimes our replies can be filtered there.
We’d really like the opportunity to make this right for you and assist with your concerns.
Warmest regards,
The Chelsea Laboratory Team
Confident boost
I have been using this product for less than a week and I can see a real improvement in my skin it’s tighter and firm and those deep lines are not as bad as they were I love it my skin feels so so much better.
29 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Anne,
Thank you so much for sharing your experience. We’re delighted to hear that in less than a week you’ve already noticed improvements in your skin’s firmness and tightness, and that the appearance of your deep lines has started to soften. It’s wonderful to know that your skin is feeling so much better already. We truly appreciate your support and are so pleased that you’re loving the results so far.
Warmest regards,
The Chelsea Laboratory Team
I live in Ireland & ordered 6 firm
I live in Ireland & ordered 6 firm. & restore which included 2 free gifts.
I was horrified to receive a customs demand for 65.09 vat before they would release order.
I am usually very careful about ordering from UK since Brexit as originally UK companies stopped sending to Ireland but gradually they got around the problem by replacing UK vat with Irish vat rate which is a higher rate or sourcing their products from EU warehouses, so I was annoyed that the company didn't work this way.
I contacted support on Saturday afternoon not expecting a reply until Monday .
I received a reply really quickly from Joan in support who apologised & said they normally send their products from NL to avoid this problem but due to one of the products being unavailable in NL they sent them all from the UK hence the charge but it was an oversite on there part & will get their ordering system checked .
She said that I was to send a receipt for the payment & they would repay the amount into my bank account . I did so
& Joan confirmed.it.would be in paid in within a day, this was Sunday. The money was in my account the next day.
I can't praise support enough for there efficiency & excellent customer service & am.more than happy to give them 5*
25 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Patsy,
Thank you so much for taking the time to share your experience in such detail. We’re truly sorry for the unexpected customs charge you encountered—this certainly isn’t the experience we aim to provide, especially for our customers in Ireland.
We really appreciate your understanding regarding the situation. As Joan explained, this was an unusual case due to stock availability, and we’re already reviewing our systems to help prevent this from happening again in the future.
That said, we’re absolutely delighted to hear how pleased you were with the support you received. Joan and the team work hard to resolve issues quickly and fairly, so your kind words about the speed and efficiency of the resolution mean a great deal.
Thank you again for your patience, your trust, and for your 5-star feedback—it truly means a lot to us.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore…
I have been using Firm and Restore cream for a few nights now, it definitely makes my skin feel refreshed and smooth. Hopefully in a few more weeks it will feel even better.
28 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Julia,
Thank you for sharing your early experience with the Firm and Restore cream. We’re so pleased to hear that your skin is already feeling refreshed and smooth after just a few nights of use. That’s a great start.
With continued use, many of our customers notice even more visible improvements over the following weeks, so we’re excited for you to see how your results progress. We truly appreciate your feedback and hope you continue to enjoy the benefits.
Warmest regards,
The Chelsea Laboratory Team
I was going to buy sone but finally…
I was going to buy sone but finally gave up on the long video
24 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Janet,
Thank you for your honest feedback—we really appreciate you taking the time to share it.
We understand how frustrating it can be when an advertisement feels too long or repetitive, especially when you’re just trying to quickly learn about a product. Your experience is absolutely valid, and we’re sorry it ended up putting you off.
Our goal with the video is to provide as much helpful information as possible, but we recognise that it’s not the preferred format for everyone. We’re actively reviewing feedback like yours to find a better balance and improve the overall experience.
If you’re still open to it and have any questions about the product, we’d be more than happy to assist you directly and provide a clearer, more concise overview.
Thank you again for your feedback—it really helps us improve.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore Cream
I have started using Firm and Restore 3 days ago. My skin feels amazing and the pigmentation seems to be looking calmer. Little lines around my lips have already lessened. Not bad for at 64yr olds skin very happy so far
Kim
24 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Kim,
Thank you so much for taking the time to share your experience. We’re truly delighted to hear that you’re already noticing such positive changes in your skin and that you’re happy with the results so far.
Your feedback means a great deal to us, and we’re especially pleased that the Firm and Restore Formula is working well for you.
We really appreciate your support and look forward to hearing how you continue to get on with it.
Warmest regards,
The Chelsea Laboratory Team
Pump doesn't work, company will not replace
I placed an order a year ago for 3 canisters of Firm & Restore. The cream is super smooth and readily absorbed. At a cost of £129 I didn't feel able to use it every day and I now hoped to begin the 3rd canister. However the pump doesn't work. I have contacted The Chelsea laboratory who will not replace the canister as it is a year since I placed my order. They made some suggestions as to how to get the pump to work however none work. If only I could unscrew the pump from the canister I could get to the cream. but is doesn't unscrew. So I have £43 of cream but I can't get to it. For a premium product I think this is poor customer service. And I think that the quality of a company is judged when things go wrong. Poor Customer Service
23 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Judith,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issue with your third canister.
We’re really pleased to know you’ve enjoyed the texture and absorption of the cream, but we completely understand how frustrating it must be to have product remaining that you’re unable to access. While our policy does cover purchases within a specific timeframe, we agree that situations like this are disappointing—especially with a premium product.
We’d genuinely like the opportunity to make this right for you. If you could please reach out to our support team again and reference this review, we’ll take another look at your case and do our best to find a suitable resolution.
Thank you again for your feedback—it’s incredibly valuable and helps us continue to improve both our products and service.
Warmest regards,
The Chelsea Laboratory Team
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