My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
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Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
I received several emails with hints about using the products, which are very useful. Unfortunately, my products took longer than expected to arrive. It would have been helpful if I had received updat... See more
Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.5
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1K reviews
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Replied to 93% of negative reviews
Typically replies within 1 week
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I agree with the long video
I agree with the long video. they definitely don't need to go on and on with examples of different people using the product. I think we get the idea with only two examples.
I added the product to my cart and did not finish the order. I was quickly bombarded with calls from them, asking why I didn't finish my order. I finally placed it on 3/18. Still no product. I did call one of the persons that called me and she was very good at getting back to me. However, she told me I wouldn't get the product until the second week in April. Really???
So, I have no idea how the product works.
18 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Linda,
Thank you for taking the time to share your feedback—we truly appreciate your honesty.
We’re sorry to hear about your experience with the video and the follow-up calls, as well as the delay with your order. This is certainly not the experience we aim to provide, and we understand how frustrating it must be to still be waiting for your product.
To help us look into this for you and provide a proper update on your order, please reach out to our support team via email with your order details. Our team will be more than happy to assist you and ensure this is resolved as quickly as possible.
We truly appreciate your patience and hope to turn your experience around once you receive and try the product.
Warmest regards,
The Chelsea Laboratory Team
Love it
I would like to say that I received the firm and restore bottles and even though it has only been a week my face feels so soft and glowing and my daughter also commented on how she thought my face looked younger and different.
26 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Alison,
Thank you so much for sharing your experience!
We’re delighted to hear that after just one week of using the Firm and Restore Formula, your skin is already feeling softer and looking more radiant. It’s especially wonderful that your daughter noticed the difference too—those early compliments can be such a confidence boost!
While results can continue to improve with consistent use, it’s great to know you’re already seeing and feeling positive changes. We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your results.
Warmest regards,
The Chelsea Laboratory Team
Transforming
I have been using the Chelsea Laboratory Firm & Restore Formulas, Day and Night, for about 3 weeks and am very pleased with the result, but the most difference has been to my eye area where I have been using the Advanced Eye Smoothing Formula with which I found the reduction of fine lines in such a short time totally amazing. Very many thanks.
1 April 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Angela,
Thank you so much for your kind words!
We’re thrilled to hear that you’re already seeing such positive results after just three weeks of using the Firm & Restore Day and Night Formulas. It’s especially wonderful to know that the Advanced Eye Smoothing Formula has made such a noticeable difference to your eye area—seeing a reduction in fine lines so quickly is always exciting!
We truly appreciate you taking the time to share your experience, and we hope you continue to enjoy even more great results as you keep using the products.
Warmest regards,
The Chelsea Laboratory Team
Having ordered products to try out
Having ordered products to try out, the video is far too long, I know they need to provide information, however your brain switches off. Them after ordering, then goes into another video to sell you more products for nighttime. At this stage I did not retain anything that was said otherthan than continue watching ad there was another product available such as nighttime formula. I closed the page unfortunately I could not go through all this again. Personally my thoughts you will get more people purchase if these videos was not so long.
28 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Marie,
Thank you for taking the time to share your feedback—we truly appreciate your honesty.
We’re sorry to hear that the length of our videos affected your experience. We completely understand how frustrating it can be when content feels too long or repetitive, especially when you’re simply trying to make a purchase decision. Your point about keeping things clearer and more concise is very well taken, and we’ll be sure to pass this on to our team for review.
We’re glad you chose to place an order despite this, and we truly hope you’ll enjoy the product itself. If you ever have questions about how to use it or want straightforward guidance—without the long videos—our support team is always happy to help directly.
Thank you again for your valuable feedback—it really helps us improve the overall experience for our customers.
Warmest regards,
The Chelsea Laboratory Team
Honest Review
As a woman in her mid 60s I have tried many potions and lotions to improve my skin .
I have been using the Firm and restore formula for the past week and my skin certainly feels softer and smoother and I’m certain has a glow as well .
It is so easy to use but the bit I love the best is you can apply your make up straight away .
The fine lines are still there but definitely look less deeper .
Can’t wait to see the results
20 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Susan,
Thank you so much for sharing your experience!
We’re delighted to hear that your skin is already feeling softer, smoother, and has a lovely glow after just a week of using the Firm & Restore Formula. It’s especially great to know how easily it fits into your routine—and that you can apply your makeup straight after is definitely a bonus!
It’s very encouraging that you’re already noticing an improvement in the appearance of fine lines. With continued use, many of our customers see even more visible results over time, so we’re excited for you to see how your skin continues to improve.
If you ever have any questions or need support along the way, we’re always here to help. Thank you again for your kind feedback!
Warmest regards,
The Chelsea Laboratory Team
Lovely Texture
Im only on day 3 so not expecting results yet. However I love the texture of this cream and the ease of use. It glides across the skin easily with no roll off and soaks in quickly.
My skin is silky soft after use and my husband is even using it which in itself is miracle.
24 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Christine,
Thank you so much for sharing your experience!
We love that you’re already enjoying the texture and how easily the cream absorbs—those little details really make a difference in a daily routine. It’s great to hear your skin is feeling silky soft so early on, and we completely agree—day 3 is still just the beginning, so there’s more to look forward to!
And we have to say, hearing that your husband is using it too definitely made us smile—that’s a win in itself 😊
We’d love to hear how you get on over the next few weeks. Thanks again for your lovely feedback and for giving it a try!
Warmest regards,
The Chelsea Laboratory Team
I love the Chelsea Laboratories product…
I love the Chelsea Laboratories product that I'm using. This is my second purchase from them, the first being some 18 months ago. Since then, I've tried various moisturisers, but none have come close to this one: my skin feels softer and hydrated.
And they're vegan, which is important to me.
25 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Susan,
Thank you so much for your wonderful feedback and for choosing to come back to us—it truly means a lot. We’re delighted to hear that our product stands out compared to others you’ve tried, and that your skin is feeling softer and well-hydrated.
It’s also great to know that our vegan formulation aligns with what’s important to you. We’re committed to creating products that not only deliver results but also reflect values our customers care about.
We really appreciate your continued support and look forward to being part of your skincare routine for a long time to come!
Warmest regards,
The Chelsea Laboratory Team
A positive start
I have only recently received my order of Firm and Restore, so haven’t yet had a chance to see how effective it is, but my initial impression with The Chelsea Lab has been most positive with the personal touch of someone contacting me to answer any questions and following up. The delivery wasn’t exactly next day but I was kept informed as to when delivery would be so it wasn’t an issue. I am looking forward to using the products (the eye formula and firm and restore ) - having had all my queries about ingredients put to rest - and hope to see results in the next couple of months. It would be helpful if the directions for use were printed on the bottles themselves rather than me having to check an email. Here’s hoping for that youthful glow!
25 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Nicola,
Thank you for sharing such a thoughtful and detailed review—we really appreciate it.
We’re so pleased to hear that your initial experience with The Chelsea Laboratory has been a positive one, especially the personal support and communication from our team. Making sure our customers feel informed and confident in their purchase is something we truly value.
We also appreciate your understanding regarding the delivery timing, and we’re glad the updates helped keep things clear along the way. Thank you as well for your helpful suggestion about including directions for use on the bottles—this is great feedback, and we’ll be sure to pass it along to our team for consideration.
We’re excited for you to begin using both the Eye Formula and Firm and Restore, and we hope you start to see the results you’re looking for over the coming weeks. If you have any questions at all along the way, we’re always here to help.
Here’s to that youthful glow!
Warmest regards,
The Chelsea Laboratory Team
You lost me in the too lengthy ad.
I 100%agree with Sian Gardners review. The ad is WAY TOO LONG and REPETITIVE!! Get to the point!! I actually want to try this product bc the reviews are good BUT because of the annoying advertisement I just can’t! Too bad you lost me in 5 min of a beautiful story that just wouldn’t end.
On a side note though, the model you used is absolutely STUNNINGLY BEAUTIFUL! She looks amazing.
21 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Suzanne,
Thank you for taking the time to share your honest feedback—we truly appreciate it.
We completely understand how frustrating it can feel when content is longer or more repetitive than expected, and we’re sorry this impacted your experience. Your comments are very helpful, and we’ll be sure to pass them along to our marketing team as we’re always looking for ways to improve and make things clearer and more concise.
That said, we’re really glad to hear that the positive reviews have still caught your interest, and we appreciate your kind words about our model as well!
If you’d ever like a quick, straightforward overview of the product, ingredients, or pricing, our team would be more than happy to help—just reach out anytime. We’d love the opportunity to give you a better experience moving forward.
Warmest regards,
The Chelsea Laboratory Team
Advert too long, looks like a scam
As yet I’ve not bought the product due to my annoyance at how long the advert is. It feels incredibly manipulative and up to this point I still have no idea how much the product costs or what is contained. In disgust I switched to Trustpilot to see the reviews. I was surprised to see there were satisfied customers in terms of the product but that service levels were poor with lots of negative feedback on ordering. I feel highly sceptical about the claims most of these products make and to me this advert’s repetition and long reveal felt very exploitative. The company need to stop treating their customers like unintelligent fools. It looks and feels like a scam and I think you’ve probably lost customers because of it
21 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sian,
Thank you for taking the time to share your honest feedback—we’re genuinely sorry to hear about your experience.
We completely understand how a lengthy advert and delayed key information can feel frustrating. Your comments about clarity, transparency, and overall presentation are important, and we’ll be sure to pass this along to our team as we’re always working to improve how we communicate with our customers.
We also want to reassure you that providing clear product details, including ingredients and pricing, is something we take seriously. If you’d ever like straightforward information without needing to go through the full video, our support team would be more than happy to assist you directly.
Regarding the concerns you mentioned about service, we sincerely regret if some customers have had less-than-ideal experiences. We’re continuously improving our processes to ensure orders and support requests are handled as smoothly and efficiently as possible.
We truly appreciate your candid feedback—it helps us do better. If you have any questions or would like more transparent information about the product, please don’t hesitate to reach out.
Warmest regards,
The Chelsea Laboratory Team
Absolutely incredible!!
I have only started using the Firm and Restore formula for a couple of weeks now and I am already surprised at the results. Not only can I see a difference but one of my colleagues asked if I had recently had some work done on my face as she said I looked so fresh! I have even recommended that she try it for herself. I am blown away by the results!
18 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Julie,
Thank you so much for sharing your experience! We’re absolutely delighted to hear that you’re already noticing visible results after just a couple of weeks. It’s especially wonderful that others are noticing too—there’s no better compliment than being told you look refreshed and glowing!
We truly appreciate you recommending the Formula to your colleague, and we’re so pleased it’s made such a positive impression. Thank you for your support, and we look forward to continuing to be part of your skincare journey!
Warmest regards,
The Chelsea Laboratory Team
I watched the video
I watched the video and thought ok I was low on moisturiser and ordered three with a discount. Well it's lovely! Three weeks In and a definite glow of health plus a smoother feel too! My Daughter took one to try and loves it too! So is ordering three as I want one back off her. Highly recommend 😍
2 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the cream and noticing that healthy glow and smoother feel after a few weeks of use. It’s also lovely to know your daughter is enjoying it too — sharing skincare with family is always the best compliment!
We truly appreciate your recommendation and support, and we hope you both continue to love the results. 💖
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore Formula
I placed an order and it arrived the next day. Very good customer service. Really pleased with my order.
9 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Jan,
Thank you for your kind review! We’re so pleased to hear that your order arrived quickly and that you had a positive experience with our customer service team. It’s wonderful to know you’re happy with your order, and we truly appreciate your support. 😊
Warmest regards,
The Chelsea Laboratory Team
My wrinkles doubled by the time this video finished.
I went to the supermarket and back while this borrrringly long video was still playing..
It turned me off completely.... still......I did get a tasty "dine in" for tonight..so not all lost!
13 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Fiona,
Thank you for your honest feedback—we truly appreciate you taking the time to share it.
We’re sorry to hear that the length of the video left you feeling frustrated. We understand that everyone’s time is valuable, and we’re actively reviewing how we present our information to ensure it’s clear, engaging, and respectful of our customers’ time.
That said, we’re glad to hear your trip to the supermarket wasn’t a total loss! If you’re still open to learning more about our product, we’d be more than happy to provide a shorter overview or answer any specific questions you may have.
Thank you again for your feedback—it helps us improve.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore amazing product
I was initially a little sceptical about the product but after a couple of weeks of using the Firm and Restore formula my skin already feels a lot smoother and firmer. The cream is a little thicker than my regular skincare but it absorbs well and feels lovely on my skin. I feel I may have been expecting miracles, but at the age of 58 years I do think the appearance of my wrinkles and fine lines are a little less visible even though I have only been using the firm and restore formula for a short period of time. So far I have not been disappointed and will continue to use the product and hopefully see more amazing results!
8 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Julie,
Thank you for sharing your experience with the Firm and Restore Formula. We truly appreciate you giving it a try, especially after feeling a little sceptical at first.
We're so pleased to hear that after a couple of weeks your skin is already feeling smoother and firmer, and that you're enjoying how the cream absorbs while still feeling nourishing on the skin. It’s also wonderful to hear that you’re beginning to notice a softening in the appearance of fine lines and wrinkles.
While everyone’s skin is different and results can develop gradually over time, many customers find that continued use helps support even more noticeable improvements. We’re delighted that your experience so far has been a positive one, and we hope you continue to see great results as you keep using the formula.
Thank you again for taking the time to share your feedback!
Warmest regards,
The Chelsea Laboratory Team
First of all The Customer Service I…
First of all The Customer Service I have received is truly amazing! I can not thank them enough for their help!
I have only been using The Firm and Restore Formula for a few days and already my skin feels amazing. I apply my foundation over it and it feels light and smooth! It's made my skin glow! My skin feels fuller and definitely smoother already! Great Product and I am not a person who gets sucked in easily, so I am super pleased with the product and I can't wait to keep using it!
8 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Janice,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you had such a positive experience with our customer service team — your kind words mean a lot to us.
It’s also fantastic to hear that you’re already enjoying the Firm and Restore Formula after just a few days of use. We’re so pleased that your skin is feeling smoother, fuller, and glowing, and that it’s working well under your foundation to create that light, smooth finish.
We really appreciate you giving the product a try, especially as someone who doesn’t get easily convinced. It means a great deal to know it has made such a positive first impression. We hope you continue to enjoy even more benefits as you keep using it, and thank you again for taking the time to share your experience! ✨
Warmest regards,
The Chelsea Laboratory Team
Reply from The Chelsea Laboratory
Dear Sarah,
Thank you for your kind feedback! We’re so pleased to hear that you love the products and had a great experience with our customer care team.
Providing both high-quality products and supportive service is very important to us, so it’s wonderful to know that this has been reflected in your experience. We truly appreciate you taking the time to share your thoughts.
Warmest regards,
The Chelsea Laboratory Team
I placed an order for a single bottle…
I placed an order for a single bottle of Firm and Restore. I ended up with two extra bottles which were charged to my credit card. The first bottle came to my correct mailing address and the second two bottles were sent to my billing address. I reached out to mention this and was told to return the two bottles for credit. When I requested a paid return label I was told that that was not available and to just keep the two bottles as a measure of goodwill; and that my credit card would be credited for those two bottles. I appreciate the quick response and the opportunity to keep the extra product!
JOAN was kind and efficient!
4 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for sharing your experience.
We’re sorry for the confusion with the additional bottles and the different delivery addresses, but we’re very glad our team was able to resolve this for you quickly. It’s great to hear that Joan was kind and efficient while assisting you—providing helpful and friendly support is always our goal.
We truly appreciate your understanding and are happy we could offer a solution that worked for you. We hope you enjoy using Firm and Restore Formula, and if you ever need any assistance in the future, our support team will always be here to help.
Thank you again for your feedback!
Warmest regards,
The Chelsea Laboratory Team
Wonderful hydrating cream
Wonderful hydrating, firming day and night ream
4 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Ruth,
Thank you for your kind feedback! We're so pleased to hear that you're enjoying the wonderful hydrating and firming benefits of the day and night creams. It's great to know they are working well for you. We truly appreciate you taking the time to share your experience and for choosing The Chelsea Laboratory.
Warmest regards,
The Chelsea Laboratory Team
Lost the will to live..
I was tempted to try this product but after the looooooong advert which went on and on and on I lost the will to live. As Marjorie posted (a few days ago) it's a ridiculously long promotion and I also didn't watch till the end. Surely the Chelsea Lab could shorten the length of the promo - and pay the woman less - hence reduce the price of the product.
An addition to my review above. After posting it I went on to Trust Pilot and read other negative reviews especially about the length of the promo dating back several months. On them all Chelsea Laboratory responded and replied they would take on board the issue and reduce the time. Well obviously they don't care about Customer opinions because as of today 3rd March it hasn't been shortened. I will NEVER do business with this arrogant Company.
3 March 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you for taking the time to share your feedback. We’re sorry to hear that the length of the promotional video caused frustration and discouraged you from exploring the product further.
Our aim with the video is to provide detailed information about the science, ingredients, and how the formula works so customers can make a fully informed decision. However, we do understand that not everyone prefers a longer presentation, and we genuinely appreciate feedback like yours as it helps us review how we present information to our customers.
Please know that customer opinions are important to us, and your comments regarding the video length have been noted and shared with our team. We’re sorry that this experience left you with a negative impression, but we truly appreciate you taking the time to let us know how you feel.
Warmest regards,
The Chelsea Laboratory Team
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