cheesegeek Reviews 553

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality cheeses, often highlighting the excellent selection and maturity. Many appreciate the well-packaged products, which arrive in excellent condition, and the overall great service, including responsive communication and easy ordering. The delivery service is frequently noted for its promptness and the helpful updates provided throughout the process. However, some people experienced issues with delivery, including delays, incorrect messages on gift orders, or parcels being left unattended. A few customers also mentioned receiving fewer cheeses than expected, duplicate items, or selections that were bland or underwhelming. There were also instances where gift messages were missing or incorrect, and some found the choice of additional items limited.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the amazing, delicious, and fabulous... See more

Quality

Customers had positive experiences with quality, frequently describing the cheeses as fabulous, amazing,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many appreciating the quick delivery, good... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of ordering and the quality of... See more

Service

People report positive experiences with service, often describing it as excellent, great, and top-class.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good cheeses (tasty), well selected and good maturity. Tasting notes were useful too… let down by delivery though as didn’t arrive when they should have which hampered plans (had to go and buy some ch... See more

Company replied

Rated 4 out of 5 stars

Great cheese, great service, customer first. Excellent One star deducted for DHL leaving the parcel on the doorstep - even though we were in! Bad thing. All Cheesegeek’s careful work undone by an... See more

Company replied

Rated 4 out of 5 stars

I ordered a gift pack of cheese for my son’s birthday. Unfortunately there was problem and it couldn’t be dispatched on the chosen day so he didn’t get it on the birthday. However Cheesegeek kept me w... See more

Company replied

Rated 5 out of 5 stars

Great cheese. Great service when the delivery Co failed to deliver ( said they’d tried but no one on the Ring Doorbell). Issue sorted v quickly and given cheese biscuits and cute tiny chutney to apolo... See more

Company replied


Company details

  1. Cheese Shop

Written by the company

The Modern Cheesemonger. Hand-picked, top-notch cheese delivered free, chilled, to your door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

553 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Nice cheese apparently but all 5 orders…

Nice cheese apparently but all 5 orders had the wrong Message on so none knew who sent the cheese

21 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Rachel,

Thank you for letting us know, and we’re really sorry about the mix-up with the messages - especially as these were gifts.

We’re glad to hear the cheese was enjoyed, but we completely understand how frustrating it must have been not knowing who they were from.

This isn’t what we’d expect from our service, and we’ll be in touch with you directly to sort this out properly. Thanks again for flagging it with us!

Jen
Team cheesegeek

Rated 5 out of 5 stars

Even better on second order..…

this was my second order after being impressed the first time. Really enjoyed the selection of cheeses.
Delicious sourdough crackers.
Charcuterie platter was excellent too.
I'm a very happy customer.

21 December 2025
cheesegeek logo

Reply from cheesegeek

Hi David,

Thank you so much for your thoughtful review! We work closely with artisan producers to bring you the finest British cheeses, condiments, and charcuterie, so we’re thrilled it hit the spot.

It’s brie-lliant to hear you’re a happy customer - that’s exactly what we aim for! We can’t wait to see you again for more cheesy fun. 🧀

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Part of our Christmas Eve celebrations

Part of our Christmas Eve celebrations! Enjoy the descriptions of each chees and then see who agrees/disagrees with comments.

24 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Margaret,

We love that - cheese debates are very much encouraged in our book! 🧀

We’re so pleased our cheesebox could be part of your Christmas Eve celebrations, and that the tasting notes sparked a few agreements (and disagreements!).

Thanks so much for letting us be part of the festivities.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Christmas gift for Daughter

Ordering the cheese and service were excellent!! Thank you so much!!

18 December 2025
cheesegeek logo

Reply from cheesegeek

Hi DeeAnn,

Thank you so much fro choosing us for your daughter's Christmas gift, and for your lovely review!

We really appreciate the kind words - we're delighted you felt the whole experience was excellent and worthy of five stars! 🌟

We hope to see you again to spread even more cheesy love.

Jen
Team cheesegeek 🤓

Rated 4 out of 5 stars

Good cheeses (tasty), not so great delivery

Good cheeses (tasty), well selected and good maturity. Tasting notes were useful too… let down by delivery though as didn’t arrive when they should have which hampered plans (had to go and buy some cheese from a shop) - but that’s not so sure they can do much about that.

20 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Paul,

Thank you so much for the lovely feedback on the cheeses - we’re really glad you enjoyed the selection, maturity and tasting notes 😊

We’re really sorry the delivery timing let things down and disrupted your plans, especially at such a busy time of year. While we do everything we can to keep deliveries on track, peak festive periods can sometimes throw a spanner in the works - but that doesn’t make it any less frustrating, and we completely appreciate the inconvenience it caused (having to do an emergency cheese shop is never ideal!).

Thank you again for your understanding and for taking the time to share your experience - it genuinely helps us improve, and we hope to make your next order a smoother one all round 🧀✨

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

This is the second year we have…

This is the second year we have received a gift cheese selection from Cheese Geek and I would recommend this company as a top notch experience all round!

18 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Kathryn,

Thanks so much for your "brie-lliant" review! We're so happy to hear that you've enjoyed both of your cheesy gifts.

Your recommendation truly means a lot to us! 🥹

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great service and products

Quick delivery. Cheeses were a gift and were loved by the recipient. What’s more to say?

18 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Julie,

Thanks so much for taking the time to leave your lovely review! We're delighted you feel the service and products made a five-star gifting experience 🌟

We hope to see you again soon!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

It was a gift

It was a gift; it arrived on time! They said thank you.
I can tell you no more as I didn’t eat the cheese.

18 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Simon,

Thanks so much for choosing us for your gift pur-cheese, and for the five stars! 🌟

We really appreciate you taking the time to leave a review and hope to see you again.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great Service

18 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Martin,

Thank you so much for the five stars! 🌟 We're so happy you feel the service has been great, and hope to see you again soon.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Great company

Great company. Reliable delivery, great cheese!

15 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Alice,

Thank you so much! Great cheese and reliable delivery is exactly what we aim for, so we’re thrilled to hear you enjoyed it. Hope to send more cheese your way very soon! 🧀✨

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

All very good.

Arrived when requested, superbly packed, excellent quality product, including cheeses new to us. The enclosed game provided great family fun.

18 December 2025
cheesegeek logo

Reply from cheesegeek

Hello,

Thank you for such a lovely review! We’re so pleased everything arrived exactly when requested, beautifully packed, and that you enjoyed discovering some new cheeses (and new favourites - we hope!). It's "grate" to hear The Robin cheese and games box went down a treat with your family this festive season, too.

Thanks so much again for the support.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

I ordered your delicious cheese

I ordered your delicious cheese from Canada for my family in England. It arrived on time and was greatly appreciated. Your company is reliable and trustworthy, which is a huge benefit for any customer these days.
THANK YOU. Christine

17 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Christine,

Thank you so much for your kind words, and for sharing the cheese love with your family this festive season! 💛

We're really grateful for the lovely review - it means a lot to the whole team. We really hope to see you again.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Nice selection of cheese

Nice selection of cheese. Delivery good. Very happy with my purchase.

17 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Bob,

Thanks so much for the five star review! We really appreciate it.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Outstanding !!!

Outstanding !!!! Service & quality par excellence

15 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Martin,

Thanks so much for the kind words! We're so happy you felt the service and quality was worth five stars.

We hope to see you again!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Delicious cheese…

A good variety of delicious cheese enjoyed by all our guests. Herd Mentality game was hilarious too

15 December 2025
cheesegeek logo

Reply from cheesegeek

Hello,

Thanks so much for the lovely review!

We're so happy to hear you and your guests enjoyed the cheese selection. Our geeks are passionate about bringing you the best in artisan cheese-making, so we're delighted to know it hit the spot. We completely agree that the Herd Mentality game is a "grate" time!

Hope to see you again soon.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Excellent customer service

My cheese went missing in transit and they replaced it with no fuss at all.

29 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Emma,

We really appreciate your lovely review. 💛

Apologies again for the delivery issues - it's so disappointing when these things happen, but we're glad we could resolve it for you, and we're delighted you felt the experience was still worth five stars!

Thanks so much for taking the time to share your experience. We hope to see you again.

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Excellent present

Wonderful cheese selection.....arrived on time..great quality and taste

18 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Christopher,

Thanks so much for the cheese love! 💛

We're over the moon that you felt the cheese was worth five stars. Our geeks are passionate about bringing you the very best of what artisan cheesemaking has to offer, so it's great to know this comes through in our selections.

We hope to see you again soon!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

The cheese is amazing and customer…

The cheese is amazing and customer service is gold star standard. I will definitely but cheese again from cheesegeek

22 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Andrew,

Your review really means a lot to our team - thank you! 💛

We really care about our curd nerds, so we're over the moon to hear your experience has been worth five stars.

We can't wait to welcome you back for more cheesy joy!

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

Experience

Great produce and really good customer service that answered all my questions quickly and efficiently.

21 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Jani,

Aww, thank you so much for the lovely review. We really appreciate you taking the time to share your thoughts - and we're so hap-brie to hear that your experience was worth five stars!

Thanks for the cheesy love 💛

Jen
Team cheesegeek 🤓

Rated 5 out of 5 stars

A great selection of cheeses

A great selection of cheeses in a size of box which is appropriate for a gift. They are delivered on time and in secure packaging. I think they make great gifts for cheese connoisseurs.

21 December 2025
cheesegeek logo

Reply from cheesegeek

Hi Thomas,

Thank you so much for giving the gift of great cheese! 🎁

We really appreciate your review, and we're so happy to hear your experience has been five-star.

We hope to see you again!

Jen
Team cheesegeek 🤓

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look