Great cheese, great service, customer first. Excellent One star deducted for DHL leaving the parcel on the doorstep - even though we were in! Bad thing. All Cheesegeek’s careful work undone by an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good cheeses (tasty), well selected and good maturity. Tasting notes were useful too… let down by delivery though as didn’t arrive when they should have which hampered plans (had to go and buy some ch... See more
Company replied
I ordered a gift pack of cheese for my son’s birthday. Unfortunately there was problem and it couldn’t be dispatched on the chosen day so he didn’t get it on the birthday. However Cheesegeek kept me w... See more
Company replied
Great cheese. Great service when the delivery Co failed to deliver ( said they’d tried but no one on the Ring Doorbell). Issue sorted v quickly and given cheese biscuits and cute tiny chutney to apolo... See more
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Company details
Written by the company
The Modern Cheesemonger. Hand-picked, top-notch cheese delivered free, chilled, to your door.
Contact info
United Kingdom
- hello@thecheesegeek.com
- thecheesegeek.com
4.4
Excellent
549 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately I was a portion of cheese…
Unfortunately I was a portion of cheese short in my delivery.
However after informing Cheesegeek the problem was solved and a refund was in my account within a couple of days. Customer service excellent.
12 May 2026
It was easy to complete my order
It was easy to complete my order, great communication and happy recipient (it was a gift)
27 April 2026
Good Stuff!
6 May 2026
Reply from cheesegeek
Hi Peter,
Thanks so much for the 5 stars! We really appreciate it 🤩
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Ann,
Thanks so much for taking the time to leave your feedback, and I’m really sorry that your order didn't arrive on the chosen day. We know how important it is to receive your cheese on time, and we completely understand how disappointing this must have been.
Due to a scheduling issue around the Bank Holiday period, we had to adjust the delivery date for your order. We did reach out in advance to let you know and offer an alternative, and as we didn’t hear back, the delivery was rescheduled by one day. We also included a complimentary pack of crackers as a small apology for the inconvenience.
I’m very sorry again for the disappointment caused. If you’d like to discuss this further, please do get in touch with us directly via hello@thecheesegeek.comand we’ll be happy to help!
Best wishes,
Jen
Good Cheese
Good, honest cheese that was well recieved.
A very nice selection, from a variety of locations
28 April 2026
Reply from cheesegeek
Hi James,
Thank you so much for the lovely review!
Our monthly selections are specially curated to showcase a range of styles, textures and flavours for a beautifully balanced cheeseboard, so it's great to hear you enjoyed the variety of your box.
We hope to see you again very soon for more good, honest cheese 😇
Jen
Team cheesegeek 🤓
Great cheese and excellent service.
16 April 2026
Reply from cheesegeek
Hi Mike,
We really appreciate the kind words, and we're delighted you feel the cheese and service are worth 5 stars! 🙏
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hello
Aww, thank you so much for the "grate" review! We're over the moon to hear you've been happy with the overall experience.
We hope to see you again.
Jen
Team cheesegeek 🤓
The same cheeses
The same cheeses as last month were delivered. Lon top of some failed deliveries the service has dropped in recent months tha.
28 April 2026
Reply from cheesegeek
Hi Nick,
Thanks so much for taking the time to leave your feedback. I’m really sorry to hear you’ve been disappointed with the service.
You shouldn’t have received the same selection twice, and I completely understand how disappointing that must have been.
I’m also sorry to hear there have been a few delivery issues along the way. Since moving our fulfilment from London to Edinburgh, we’ve seen a bit more inconsistency with deliveries in some areas, and we’re actively working on improving that.
To apologise for the overall experience, I’d love to offer you a complimentary cheesebox with a different selection, delivered on a date that suits you (either now or with a future subscription delivery). I’ll be in touch directly to sort everything out.
We really appreciate your support, and I’m genuinely sorry things haven’t felt as smooth as they should. I’ve also shared your feedback with the team so we can keep improving.
Best wishes,
Jen
surprise offer of cheaper cheese…
surprise offer of cheaper cheese efficiently delivered - and a nice selection of cheese - after that an efficient re organise of my regular bimonthly cheese package
27 April 2026
Reply from cheesegeek
Hi Myles,
Thanks so much for the lovely review - we're so happy to hear you enjoyed your Mystery Cheesebox, and that you've been pleased with the efficiency of the deliveries and service! 🤓
We really appreciate the five stars. Thanks so much for your continued support - we hope you enjoy your next delivery just as much!
Jen
Team cheesegeek
Just so much fun to get fresh tastes…
Just so much fun to get fresh tastes that we would probably not been aware of save for following the Cheese Geek.
27 April 2026
Reply from cheesegeek
Hi Don,
Thanks so much for taking the time to leave a review. We're very grateful for the 5 stars 💛
This is what we love to hear!! Our geeks are passionate about sharing the most unique, exciting and delicious artisan creations that you might not have otherwise heard of.
We hope you've discovered some new firm favourites - and we hope to see you again soon.
Jen
Team cheesegeek 🤓
The cheese is fabulous
The cheese is fabulous, the delivery very disappointing but we get a lot of that up here in the Dales sadly
9 April 2026
Reply from cheesegeek
Hi Laura-Jane,
Thanks so much for the review, and for the 5 stars! It means a lot - and we're thrilled you feel happy with the service despite the delivery hiccups. We really appreciate your patience and understanding, and we're so glad you've been enjoying the cheese 🥰
Jen
Team cheesegeek 🤓
Delivery didn’t arrive
Our family has used cheese geeks for a number of years and the cheeses are amazing. Unfortunately I had booked a delivery for my son’s birthday a month or so in advance but very disappointed that it arrived a day late due to delivery issues. Not sure I would trust this in future and would likely buy the cheeses locally
24 April 2026
Reply from cheesegeek
Hi Claire,
Thanks so much for taking the time to leave a review, and I’m really sorry your son’s birthday order didn’t arrive on the day you were expecting.
I completely understand how disappointing that must have been, especially as it was ordered in advance for a special occasion.
While the order was dispatched on time with a next-day service, the courier delay meant it arrived later than planned, which I appreciate is frustrating when it was intended as a gift.
We’re really grateful for your support over the years and I’m genuinely sorry this experience has affected your confidence in us. Thank you as well for your feedback - we do take it seriously and are always working to improve the reliability of our service.
If you’d like to discuss anything further, please don’t hesitate to reach out to us directly.
Best wishes,
Jen
Highly Recommended!
Highly recommended, 5⭐️ all round. A return Buyer to the CheeseGeek that specialises in wonderful cheeses & first rate customer care. On this occasion, their courier, DHL badly let them down on two deliveries, it was third time lucky! Every effort was made to resolve, follow thru' & compensate for the inconvenience that the courier caused. A big thank you to all at the CheeseGeek but most especially Jen who was brilliant at chasing & sorting out successfully. Thank you. 😊
31 March 2026
Reply from cheesegeek
Hi Nicky,
Thank you so much for the kind words - it really means a lot to our little team! 🙏
We're very grateful for your review, and for your patience whilst we worked to resolve the delivery issues affecting your order. So happy to hear you were pleased with the support you received as well as the resolution. Whilst we can't always stop deliveries going awry, we'll always try our best to put things right for our lovely customers.
Thanks again for bearing with us, and we do hope to see you again soon! 💛
Jen
Team cheesegeek 🤓
Lovely collection of cheese
Lovely collection of cheese. Cheesegeek realised my order was under weight and quickly resolved the error. Great packageing
31 March 2026
Reply from cheesegeek
Hi Catherine,
Thanks so much for the lovely review! 😍
We're very grateful for your kind understanding regarding the human error on your order, and really happy to hear you felt it was dealt with quickly.
We hope to see you again!
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Eddie,
Thanks so much for the 5 stars! We're really happy to hear you and your loved ones have enjoyed the subscription and the service. 🥳
Our monthly cheeses are hand-picked to be bang in season when they arrive with you, and we always aim to include the very best artisan creations from around the UK and beyond.
We hope to see you again for more cheesy delights!
Jen
Team cheesegeek 🤓
Excellent communication from cheese…
Excellent communication from cheese geek and DPD. Quick delivery, very well packaged, arrived in excellent condition. Bit naggy for reviews so ok I’ll do one. Purchased a random cheese selection of cheese that was v. close to date which was half price. Totally underwhelmed by the cheeses in the box. Bland, tasteless would be my summary. Apparently cheese geek didn’t send the right quantity so more emails and then another delivery so in the end I received about 1kg of bland cheese for the £20. Duplicates of bland cheese included. Regrettably, threw it out after trying it.
Better off going to Waitrose cheese counter. Doubt I’ll use it again and certainly not at the usual prices. Try cheesegeek and see what you think.
31 March 2026
Reply from cheesegeek
Hi Mr Lees,
Thank you very much for taking the time to share your feedback. I’m really pleased to hear you were happy with the communication, delivery, and packaging, and that everything arrived in perfect condition.
I’m genuinely sorry that the cheeses in your box didn’t deliver the enjoyment you were hoping for. While our Mystery Boxes are curated as a surprise selection of our shorter-dated cheeses looking for a good home, we still always aim to deliver them at peak ripeness and flavour, and I’m sorry this wasn’t your experience on this occasion.
We really value you giving us a try, and your comments have been shared with the team. We do hope we’ll have the opportunity to welcome you back in the future.
Best wishes,
Jen
Very well received birthday gift
Bought as a birthday gift for my sister, who can’t stop raving about how amazing all of the cheeses are.
14 April 2026
Reply from cheesegeek
Hi Joanne,
Thank you so much for the great review! We're over the moon to hear your sister enjoyed her cheesebox.
From the makers who craft each wheel to our Cheese Whisperers who hand-cut and wrap each wedge, a lot of love goes into our boxes. It's wonderful to hear that our customers are just as passionate about the yellow stuff!
Thanks for trusting us with your special gift! We hope to see you again next time you feel like spreading the cheesy joy 💛
Jen
Team cheesegeek 🤓
Say Cheese!
Great cheese and great customer service! Thanks to Jen who was super responsive and great at handling my order!
1 April 2026
Reply from cheesegeek
Hi Sachin,
Aww, thanks so much for the kind words! 🫶
We really appreciate the lovely review. It's great to hear you're happy with the cheese and the service.
We hope to see you again for more cheesy adventures ✨
Jen
Team cheesegeek 🤓
All of the cheeses were delicious!
31 March 2026
Reply from cheesegeek
Hello,
Thank you so much for the 5 stars! It's amazing to hear you enjoyed all the cheeses so much. Our selections are designed to showcase the very best in artisan cheese making, so it's always wonderful to hear when they're going down well.
We're glad you had such a positive experience and we hope to see you for another ☺️
Jen
Team cheesegeek 🤓
Brilliant company
Easy to contact and quick to reply to any issues, I had a problem with the delivery company and Cheesegeek followed up with the company twice, sending out another cheese box when the first delivery took too long.
30 March 2026
Reply from cheesegeek
Hi Karen,
Thanks so much for the kind review! Even though your delivery didn't go as smoothly as we would've hoped, we're very glad you felt the issues were dealt with promptly. Thank you for your understanding, and for the five stars - it's made our day!
We hope to see you again💛
Jen
Team cheesegeek 🤓
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