The Black TuxReviews 

1,397
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

My fitter told me to order pants a size smaller because they fit large and there are side adjusters. When the pants came, they had no size adjusters and fit true to size. I tried ordering a size lar... See more

Rated 1 out of 5 stars

I cannot begin to tell people how awful this experience was with this company. Not only were they very difficult to get help during the fitting process. When my suit came in the leg length hem was ter... See more

Rated 5 out of 5 stars

Been in countless weddings that have used Black Tux and never once had any issues. Site is easy to use and intuitive. Items come super quick. Return instructions easy to follow. Customer service is in... See more

Rated 5 out of 5 stars

Overall top notch experience. Fitting at local Nordstrom’s was very easy, pleasant staff. Tux arrived at home via mail, fit perfectly. And very easy to return in provided box with label. We rente... See more

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Company details

  1. Men's Clothing Store
  2. Clothing Store

Information provided by various external sources

The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(1,397)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service & quality

Excellent service and great value for the price. Options may seem limited compared to other suit rental companies, however, it's very budget friendly and the quality is top notch. The savings get better the bigger your party is too! I would caution that if you're more comfortable getting fitted in person, there are very limited showrooms. You can get fitted anywhere and plug those numbers directly on the black tux website, but the dimensions may differ slightly from what I've heard from some of the members of our party. I wouldn't worry too much about it though, as they are extremely speedy with shipping out replacements if needed.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend this service

The service was all on line and attention to my concerns, amazing! The tux arrived, and while I was impressed, the sleeves were two inches too long. I requested a replacement and I had it in two days! The guys look incredible - while I had no real communication, all by email, the attention paid was 5 star. I highly recommend this service and should I have a need? I definitely will again

5 May 2024
Unprompted review
Rated 4 out of 5 stars

Good Experiences

I’ve used them twice and both times went very smoothly. Fit was not perfect, but good. Super easy and convenient. I will use again.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

I have used the Black Tux for the last… 2 years

I have used the Black Tux for the last 2 years for Prom and both times they did NOT let me down! From last year to this year my son grew a little more than we had expected, but 3 pairs of pants and 2 jackets later we got the look just right and the BEST thing was it was shipped and delivered when they said it would be! We WILL use the Black Tux again!

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Stylish tuxes that arrive early

I have used Black Tux for two weddings I have attended. The tuxes have a modern/slim fit (at least the ones I have rented), and I have really appreciated how seamlessly it all worked. The tux arrived long before the event, and returning it was super easy.

I did spend the extra effort getting myself measured at a Black Tux in Nordstrom, and that was reassuring when I rented the second time as my measurements were on file.

It's good to know that there are alternatives to the shoe/tie selections they recommend. You can switch out from the patent leather shoes to the slip-ons if you like.

I also appreciated the customer service I got in trying to pick a tux. Their advice was spot on.

4 May 2024
Unprompted review
Rated 5 out of 5 stars

I Was a Late Invite to a Black-Tie Ball

I was a last-minute invite to a black-tie event. And by last minute, I mean 4 days. I went to several local shops, but not could/would help me. Heard about TBT and they had everything I needed-- AND could get it to me the day of the event (BONUS: I actually got it the day BEFORE the event, which really dialed down my stress level!).
Everything looked fresh and crisp and best of all, as if it had not been worn before. The fit was shockingly good, with only the jacket sleeves being a little too long. However, to be fair, I have never had a jacket "off the rack" be the correct sleeve length due to my build, so I really can't count that as a "ding" particularly within such a tight time-frame.
It was all super easy to re-pack and return.
I was a little skeptical at first (would it be on-time, would it look cheap or worn,) but now, I can't say enough good things about the experience!

26 April 2024
Unprompted review
Rated 5 out of 5 stars

My go-to rental spot that everyone should use!

After sending back my first ever tux rental from The Black Tux for alterations, every order since has come in timely and with a perfect fit. If you ever experience a mis-fit rental, you will be amazed by the corrections and turn around time that they offer. Additionally, I have had a great experience with overall communication from The Black Tux team. From order details, shipping info, and alterations, their service has been excellent and I will continue to use and recommend their services.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Great fit and high quality

I followed their recommendations and the fit was perfect. Also, the quality was far better than the regular rentals I am used to. I ordered the week of my event and it arrived very quickly. I will definitely rent from here again.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

solid Choice

A little expensive but the materials are high quality. Make sure you try on and get any replacement clothes if it doesn’t fit you.

4 May 2024
Unprompted review
Rated 5 out of 5 stars

Always delivers and there when you need em

I've used Black Tux multiple times, and they always over deliver, this time was no exception.

We had a few people in our group that needed changes to the outfits at various times, etc, and they got it done with a super helpful and friendly customer service team

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend!

I have used Black Tux 2x for friend's weddings and also used them for my own wedding. Overall, I believe they provide a pretty seamless way of renting suits/tuxes and the fit of their garments is solid. The only comment I would make is that their fit could be a bit boxy/baggy for some who prefer a slimmer fit. I would recommend Black Tux if you are looking for an affordable easy solution.

26 April 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous Service

Unwilling to communicate with their customers and never seem to be fully stocked on rentals. Never pick ups the phone and I've tried several times while they were open. Save your time and money and shop elsewhere.

6 May 2024
Unprompted review
The Black Tux logo

Reply from The Black Tux

Hi Nassim,
Thank you for taking the time out of your day to leave a review for us.

I’m so sorry to hear that you haven’t felt heard when contacting us about your order. We strive to respond to calls and emails as promptly as possible, and I apologize that the busy season has affected our response time. If you are still needing assistance with your event or order, please feel free to send an email to socialsupport@theblacktux.com mentioning your Trustpilot review so that our team can provide the support you need.

Additionally, we wanted to apologize for the Black Patent Leather Shoes being out of stock for your order. We understand how inconvenient this must be, especially when preparing for a special occasion. We’re truly sorry that you were unable to reserve the shoes from us for your event.

We are actively working to resolve the issues that impacted your order and sincerely apologize for falling short for your event.
Best regards, The Black Tux

Rated 1 out of 5 stars

Fit was very bad

Firstly, a month after ordering they tell me the warehouse messed up and hadn't shipped my order. (A week before the wedding). It then arrives after multiple emails where they in a nutshell told me it would arrive but couldn't offer a tracking number (no pressure). It finally arrives 2 days late from the 10 days they're supposed to offer.

Tried it on, fit was very bad, pants were too tight, and the jacket and shirt felt like I could land an airplane inside of them. Also the shirt was extremely wrinkled.

First and last time I do business with them.

30 April 2024
Unprompted review
The Black Tux logo

Reply from The Black Tux

Hi Nick,

Thanks for taking a moment to give us your feedback. Your feedback is incredibly valuable to our business. I understand we dropped the ball here and are terribly sorry for any stress caused.

I took a look into your account and was happy to see that our team assisted with an expedited replacement, at no additional cost to you. I hope this resolved any issues with your order. We also offer $15 reimbursements for dry cleaning by receipt, if necessary. Though many customers have noted that the wrinkles fall out when hung up for 24-48 hours as well.

If you are still needing assistance with your event, or if you wish to provide us with further feedback, we would be happy to hear from you. Feel free to send an email to socialsupport@theblacktux.com mentioning your Trustpilot review so that our team can provide further assistance.

Again, I’m sorry to hear of the issues that impacted your order. We are actively working to solve the issues that impacted your order and appreciate your patience and understanding.
Best, The Black Tux.

Rated 5 out of 5 stars

Luv me some (The) Black Tux!

Luv me some (The) Black Tux!
Brooklyn location super convenient to Manhattan. My fitting appointment was smooth and friendly. There was a plethora of men’s formalwear options to choose from.
Tux arrived early and I was very happy with the fit. No alterations required.
I’d chosen the Black Watch plaid jacket option and as a result was the beau of the ball.
If the bride reads this, I’ll deny, deny, deny.
Thank you! I’ll be back!

11 April 2024
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first...turned out Great!

I was skeptical at first, but The Black Tux made ordering the tuxedo very simple, convenient, and the employees at the Garden City, NY kiosk were great!. The delivery was prompt and email communications were clear and timely. Returning the tuxedos is an easy process too. Maybe the best tell is this...I would recommend & use TBT again!

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. I wasn’t sure my size so I scheduled a fitting and the guy who did my measurements was great. The whole process was fast and convenient.
Everything shipped fast and fit perfectly

8 April 2024
Unprompted review
Rated 5 out of 5 stars

The Black Tux made ordering the tuxedos…

The Black Tux made ordering the tuxedos my husband and son wore for our daughter's wedding very simple and convenient. The delivery was prompt and email communications were clear and timely. We did have to order a different size than the original jacket we ordered but the replacement was sent quickly. Returning the tuxedos is an easy process too.

23 March 2024
Unprompted review
Rated 5 out of 5 stars

10/10 recommend!

We had groomsmen from all over and the black tux made it so easy to make sure everyone got what they needed! The suits and tux were perfect! The guys enjoyed how they were lightweight for our beach wedding!

20 April 2024
Unprompted review

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