Theblackluxe Reviews 108

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, particularly the jerseys, noting their impressive feel, design, and durability. Many appreciate the unique designs and how well the clothing fits, often receiving compliments when wearing the items. The delivery process is also a point of satisfaction for some, with timely arrivals and good communication. However, some people were dissatisfied with the product quality, specifically mentioning bomber jackets being too thin for cold weather and baseball caps made with cheap materials or arriving damaged due to poor packaging. There are also concerns regarding order accuracy, with some receiving incorrect sizes, missing items, or different products than advertised. Delivery times were a significant issue for several customers, with long waits and various problems with package delivery.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quality, unique designs, and... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the excellent quality of... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers received their orders in a timely manner... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers praise quick arrivals and constant... See more

Based on these reviews

Rated 4 out of 5 stars

I will always try and support black owned companies. I didn't give it 5 out of 5 because the bomber jacket I purchased didn't meet my liking. For it to be a bomber jacket, I feel it should of been mad... See more

Rated 4 out of 5 stars

Got a lot of positive reviews on my jerseys and joggers from Theblackluxe, however, I wish the baseball card brim could have been a little thicker. I will continue to buy these awesome products becau... See more

Rated 4 out of 5 stars

I was kept well informed via email about delivery time. I get many compliments from not only church members but people in the stores, doctor's office and many other places when I wear it.

Rated 4 out of 5 stars

I received my order the other day the jackets were very nice but the hats were smashed because of the way they were shipped . They should've been shiped in a box verses a plastic bag ,our jackets l... See more

Rated 5 out of 5 stars

Their clothing has excellent quality. And the designs are so unique. Plus everything is true to size. I've purchased several jackets with matching hats for my husband, and he loves them. You'll never... See more

Rated 5 out of 5 stars

You know I am a 71year old man and I really thought that the jersey's would some cheaply made jersey with iron on letters but I am impressed with the quality. The family really likes them my wife want... See more

Rated 1 out of 5 stars

I have been patiently waiting for my order I know it was holiday season but when I started tracking the package I found that it had been siezed for fraudulent postage. Awaiting contact from The black... See more

Rated 5 out of 5 stars

I’m so very pleased with my New Baseball Jersey purchase, specifically the quality and fit. I’m a Big Guy (6’, 390) and this 6X has more room than expected, and I realize a 5X would have been perfect... See more

Rated 5 out of 5 stars

Received my order a couple of days ago. I had ordered several at her items from another company. After getting the tracking number I realized that they were from china and that means a sizing issue, e... See more

Rated 1 out of 5 stars

This company does not give a full refund for your product even though it is not a "custom" item that can be resold. The customer has to pay for shipping to return the item so I don't understand why I... See more

Company replied

Rated 5 out of 5 stars

Took a little while, but Thomas the CEO of the company said he would take care of my issues with too small jerseys. Out of the blue I received replacement jerseys for the originals. My only complaint... See more

Company replied

Rated 2 out of 5 stars

I ordered two jerseys separately within two minutes. My size of the first Jersey selection was shipped incorrectly. The status of the delivery took too long. Product delay and shipment was an issue... See more

Rated 2 out of 5 stars

I ordered the jacket a size larger than I usually wear, but it is tighter than I like. I'm a little disappointed as I expected better quality. I decided to wear the jacket for the first time yesterday... See more

Company replied

Rated 1 out of 5 stars

It took almost a month to arrive, and when it did, the packaging was not appropriate for a hat. I haven't worn the hat because it was completely flattened and bent up by the packaging; I expect my hat... See more

Company replied

Rated 5 out of 5 stars

I ordered two jerseys for my son's as Christmas presents. It took about 30 days to receive the order. When I opened and inspected them, I really liked the feel of the fabric and the design was just a... See more

Rated 1 out of 5 stars

Cheap materials for a baseball cap were used and the measurements of the cap bills were smaller than normal. Also, they were shipped flattened to the point where the original shape couldn't be restore... See more

Company replied

Rated 5 out of 5 stars

My experience with Theblackluxe company has been top notch. The constant communication I received while waiting for my shipment made me feel like a valued family member not just a customer. Most imp... See more

Rated 5 out of 5 stars

I love the jersey. Bought jersey middle of July and bought shorts with the jersey. Wore outfit and someone said that's a sharp outfit where did you get that from. I said got outfit from theblackluxe.c... See more

Rated 1 out of 5 stars

I have not received the balance of my merchandise that I paid in full for!!I I order 6 shirts & as of today 8th of “July u have sent 3 l!! I will never buy anything more from ur company!! If u c... See more

Company replied

Rated 5 out of 5 stars

The delivery was on time, and I'm looking forward to ordering more from your company! When will your Black History Month items be available? Dr. Harrion Bradley-Wilson

Rated 1 out of 5 stars

My brother jacket was to small and I order a 3x thinking it would fit him. You should let people know that they should consider size because the jackets are made small. I need to know if it is possibl... See more

Company replied

Rated 1 out of 5 stars

The quality of the pants and top were not as good as advertised. I was sent pants that look like pajamas and not like in the picture. The size of the pants were not even matching what I ordered. I spo... See more

Company replied

Rated 1 out of 5 stars

The time of purchase and delivery was the worst ever.. then I ordered a combo and I have yet to receive the other two items.. I will never order from this company again.. Trying to support ppl that lo... See more

Rated 1 out of 5 stars

The quality of the pants and top were not as good as advertised. I was sent pants that look like pajamas and not like in the picture. The size of the pants were not even matching what I ordered. I spo... See more

Company replied

Rated 4 out of 5 stars

I was initially unsatisfied with the quality of the material of my second order. It was noticeable different from the material of my first order. I reached out to the company with my concerns. They to... See more

Rated 5 out of 5 stars

Purchased a jersey for my Pastor. When I received it, I was really impressed with the quality of the jersey and the work that went into it. I was so excited to present him with it. He loved it as well... See more

Rated 3 out of 5 stars

I didn't like not being correspondence back after writing 5 time about missing item (socks) missing from my over $300 first time order. And still haven't got a response. I also did like being told whe... See more

Rated 5 out of 5 stars

You are very professional, and you got back to me asap and you said you would gift me an outfit. I really appreciate it, I'm waiting on it so my fiance and I could dress alike. I also been spreading t... See more

Rated 4 out of 5 stars

Love the jersey for its Tru big boy sizes and and high-quality definition prints. The hat 🧢 is a Lil off in texture but it compliments the jersey well.

Rated 5 out of 5 stars

My item arrived quickly and it was more than I expected. It looks great and feels good. Perfect for Arizona winters. I recommend buying from this company.

Rated 1 out of 5 stars

I order my boyfriend his Christmas gift from your company but today is January 3, 2026 and I still haven’t received my package that I ordered on December 2025. USPS sent me a message that my package w... See more

Rated 5 out of 5 stars

I wore this jersey today in honor of Juneteenth!! What a hit!! Many compliments all day, everywhere I went. Kudos to your company!! Excellent

Company replied

Rated 5 out of 5 stars

I ordered 2 and got told how nice it looks on both of them it something you can wear with pride and people will stop you to ask hey i want one too

Rated 5 out of 5 stars

I wore one of the jerseys out to the grocery store as I walked along. I had multiple people viewing the jersey and smiling as my wife and I walked through my wife happened to notice it.

Rated 4 out of 5 stars

I sent a review already, everything was perfect until the purchase arrived, I was sent a navy blue jacket and a black cap, now I'm waiting for this to be resolved

Rated 2 out of 5 stars

I bought a Jersey and it was to big. Wasn't the right size i ordered. Not true to size. Tried to return for a smaller size, but the return department was confusing, so I just eat the Jersey that I can... See more

Company replied

Rated 5 out of 5 stars

I received my shirts and hats today and I must say I am well pleased with the style and quality of the shirt I am looking forward to my next order.

Rated 1 out of 5 stars

I ordered TBL4534 a baseball jersey, a hat, and joggers and hoodie on Dec. 3 it has not arrived yet. Today is the 1st. Its not christmas anymore. I also ordered a customized hoodie for my nephew an... See more

Rated 3 out of 5 stars

The jacket for 2x was tight in the arms. I would recommend to order a size up compare to your normal size. Very nice looking and great for the spring weather.

Rated 5 out of 5 stars

I was absolutely happy with my two jerseys I bought. They were as advertised and true to fit. I definitely will be ordering more. Thank you for the great jerseys.

Rated 4 out of 5 stars

I just received my order today, so I haven't worn it out yet. I was surprised that it came this quickly. The fit is perfect, the jersey is just as I hoped it would be. Four stars because of the cap. I... See more

Rated 5 out of 5 stars

The wait time from the date order to delivery took a,awhile, but the quality was,unbelievable! I,have made aeveral purchases.

Rated 1 out of 5 stars

The products are very poor quality. The return address is not legit and they fail to respond to return requests.

Company replied

Rated 5 out of 5 stars

I received my jersey, and everyone is asking me where did I get it. I love it! Plus, the the matching hat really sets it off. I will definitely bo ordering again. Thanks! Joe

Rated 4 out of 5 stars

I received my order the other day the jackets were very nice, but the hats were a little smashed because of the way they were shipped. I love the purchase.

Rated 1 out of 5 stars

I still haven't received my order eventhough been over 3 weeks. My package was seized by USPS and still haven't been received by myself.

Rated 5 out of 5 stars

It arrived before Christmas and my Man loved it. He gets compliments where ever he goes. It is well made as he is 6'5' and it's true to size; arm length etc. Thank you 😊 Now where is the Woman of God... See more

Rated 1 out of 5 stars

The fit was inaccurate. Nothing fit well. Your clothing made a good donation for someone else since they were of no use to me

Company replied

Rated 3 out of 5 stars

I like the heft of the fabric. However the collar stitching is not matched. And it took entirely too long to recieve my order.

Rated 3 out of 5 stars

I received 2 man of God hats and two pairs of socks. I were supposed to be 1 of each for the man and 1 of each for the woman. My woman of God shirt is not true to it sizes. I received the man size in... See more


Company details

  1. Clothing Store

Written by the company

TheBlackLuxe is a proudly Black-owned apparel brand that celebrates culture, history, and legacy through bold, meaningful designs. We specialize in high-quality baseball jerseys, joggers, and snapback hats that honor Black pride, Black fatherhood, and Black history. Every piece is crafted with intention—offering both style and a statement. From our empowering messages to customizable designs, we aim to help our community wear their pride loudly and proudly. Whether you're shopping for yourself or gifting someone special, TheBlackLuxe is here to uplift, represent, and inspire. ✅ 5-star customer service ✅ Easy returns & worldwide shipping ✅ New collections launched regularly Shop with pride. Wear your story. Join TheBlackLuxe family.


Contact info

3.4

Average

TrustScore 3.5 out of 5

108 reviews

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Replied to 62% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I love my jersey

I received my jersey, and everyone is asking me where did I get it. I love it! Plus, the the matching hat really sets it off. I will definitely bo ordering again.
Thanks!
Joe

3 July 2025
Unprompted review
Rated 1 out of 5 stars

I have received the balance of my…

I have not received the balance of my merchandise that I paid in full for!!I
I order 6 shirts & as of today 8th of “July u have sent 3 l!!
I will never buy anything more from ur company!!
If u can’t deliver the balance of the order then refund me my money??
It’s been awhile sent I ordered my items from ur company!!
I am not happy with this transaction

9 June 2025
Theblackluxe logo

Reply from Theblackluxe

I’m truly sorry to hear you’re unhappy with your experience — that was never my intention.

I’ve tried reaching out but haven’t received a response yet. After reviewing our system, I found only one order placed under your name, which included 3 shirts and 3 free hats — and according to tracking, that package has been delivered.

If there’s any missing item or confusion with a second order, please contact us directly so we can fix this. I’m here to make things right, and I’d never want you to feel disappointed or ignored.

Thank you for giving us a chance,
Thomas
TheBlackLuxe
Email: support@theblackluxe.com

Rated 5 out of 5 stars

I ordered two jerseys for my son's as…

I ordered two jerseys for my son's as Christmas presents. It took about 30 days to receive the order. When I opened and inspected them, I really liked the feel of the fabric and the design was just as advertised. I am having a hard time holding on to these until Christmas, I know my son's will love the jerseys and the hats to match. Will continue to do Black business with this company.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

My experience with theblackluxe.

My experience with Theblackluxe company has been top notch. The constant communication I received while waiting for my shipment made me feel like a valued family member not just a customer. Most importantly my jersey and matching cap look fantastic. The numerous compliments I receive when wearing my gear are a source of great pride.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

True to size. Thank God, have a closet full of Chinese crap!

Received my order a couple of days ago. I had ordered several at her items from another company. After getting the tracking number I realized that they were from china and that means a sizing issue, even though the models were black. Thank God your order was delivered true to size! Have a family barbecue coming up and can’t wait to show it off! Thank you so much

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Tim Tyme

I wore this jersey today in honor of Juneteenth!! What a hit!! Many compliments all day, everywhere I went. Kudos to your company!! Excellent

28 May 2025
Theblackluxe logo

Reply from Theblackluxe

Hi Tim Tyme,

That means so much to hear — thank you! I’m honored that you chose to wear your jersey on Juneteenth. Knowing it sparked compliments and conversations all day long is exactly why I started BlackLuxe.

If you ever feel like sharing a photo of you rocking it, I’d love to see it — and with your permission, maybe even feature it on our page. Just send it to support@theblackluxe.com, and I’ll make sure you get a little something as a thank-you.

Appreciate you being part of the movement!

Much respect,
Thomas
Founder, BlackLuxe

Rated 5 out of 5 stars

Perfect perfect sizing

Perfect perfect sizing

27 May 2025
Theblackluxe logo

Reply from Theblackluxe

Hi Porter,

Your 5-star “Perfect perfect sizing” review absolutely made my day – thank you!

If you’re comfortable sharing a quick photo of you rocking the jersey, I’d love to feature it on our social channels (or just keep it in our private inspiration gallery). As a small Black-owned brand, seeing our pieces out in the world is the fuel that keeps us creating.

If you’re up for it, just email the pic to support@theblackluxe.com and I’ll send you a thank-you code for your next order.

Warmly,
Thomas – Founder, BlackLuxe

Rated 5 out of 5 stars

Father's Day gift 🎁


It really fits well outstanding.I've already recommended it to other friends.

29 May 2025
Theblackluxe logo

Reply from Theblackluxe

Thank you so much for your feedback! We're truly sorry to hear that the sizing didn’t work out for you. We always aim to provide accurate size charts, but we understand that fit can still vary.

We're glad to hear you were happy with the quality, though! If you ever decide to shop with us again, feel free to reach out — we’d be happy to help you pick the perfect size or even offer a discount for your next order.

Thanks again for your support!

Rated 1 out of 5 stars
Theblackluxe logo

Reply from Theblackluxe

I'm truly sorry about the mix-up with your order.
The replacement has already been shipped and is on its way to you — please check your email for the tracking details.

Thank you so much for your patience and understanding. If there's anything else I can help with, feel free to reach out!

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