Theblackluxe Reviews 108

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, particularly the jerseys, noting their impressive feel, design, and durability. Many appreciate the unique designs and how well the clothing fits, often receiving compliments when wearing the items. The delivery process is also a point of satisfaction for some, with timely arrivals and good communication. However, some people were dissatisfied with the product quality, specifically mentioning bomber jackets being too thin for cold weather and baseball caps made with cheap materials or arriving damaged due to poor packaging. There are also concerns regarding order accuracy, with some receiving incorrect sizes, missing items, or different products than advertised. Delivery times were a significant issue for several customers, with long waits and various problems with package delivery.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the quality, unique designs, and... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the excellent quality of... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers received their orders in a timely manner... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers praise quick arrivals and constant... See more

Based on these reviews

Rated 4 out of 5 stars

I will always try and support black owned companies. I didn't give it 5 out of 5 because the bomber jacket I purchased didn't meet my liking. For it to be a bomber jacket, I feel it should of been mad... See more

Rated 4 out of 5 stars

Got a lot of positive reviews on my jerseys and joggers from Theblackluxe, however, I wish the baseball card brim could have been a little thicker. I will continue to buy these awesome products becau... See more

Rated 4 out of 5 stars

I was kept well informed via email about delivery time. I get many compliments from not only church members but people in the stores, doctor's office and many other places when I wear it.

Rated 4 out of 5 stars

I received my order the other day the jackets were very nice but the hats were smashed because of the way they were shipped . They should've been shiped in a box verses a plastic bag ,our jackets l... See more

Rated 5 out of 5 stars

Their clothing has excellent quality. And the designs are so unique. Plus everything is true to size. I've purchased several jackets with matching hats for my husband, and he loves them. You'll never... See more

Rated 5 out of 5 stars

You know I am a 71year old man and I really thought that the jersey's would some cheaply made jersey with iron on letters but I am impressed with the quality. The family really likes them my wife want... See more

Rated 1 out of 5 stars

I have been patiently waiting for my order I know it was holiday season but when I started tracking the package I found that it had been siezed for fraudulent postage. Awaiting contact from The black... See more

Rated 5 out of 5 stars

I’m so very pleased with my New Baseball Jersey purchase, specifically the quality and fit. I’m a Big Guy (6’, 390) and this 6X has more room than expected, and I realize a 5X would have been perfect... See more

Rated 5 out of 5 stars

Received my order a couple of days ago. I had ordered several at her items from another company. After getting the tracking number I realized that they were from china and that means a sizing issue, e... See more

Rated 1 out of 5 stars

This company does not give a full refund for your product even though it is not a "custom" item that can be resold. The customer has to pay for shipping to return the item so I don't understand why I... See more

Company replied

Rated 5 out of 5 stars

Took a little while, but Thomas the CEO of the company said he would take care of my issues with too small jerseys. Out of the blue I received replacement jerseys for the originals. My only complaint... See more

Company replied

Rated 2 out of 5 stars

I ordered two jerseys separately within two minutes. My size of the first Jersey selection was shipped incorrectly. The status of the delivery took too long. Product delay and shipment was an issue... See more

Rated 2 out of 5 stars

I ordered the jacket a size larger than I usually wear, but it is tighter than I like. I'm a little disappointed as I expected better quality. I decided to wear the jacket for the first time yesterday... See more

Company replied

Rated 1 out of 5 stars

It took almost a month to arrive, and when it did, the packaging was not appropriate for a hat. I haven't worn the hat because it was completely flattened and bent up by the packaging; I expect my hat... See more

Company replied

Rated 5 out of 5 stars

I ordered two jerseys for my son's as Christmas presents. It took about 30 days to receive the order. When I opened and inspected them, I really liked the feel of the fabric and the design was just a... See more

Rated 1 out of 5 stars

Cheap materials for a baseball cap were used and the measurements of the cap bills were smaller than normal. Also, they were shipped flattened to the point where the original shape couldn't be restore... See more

Company replied

Rated 5 out of 5 stars

My experience with Theblackluxe company has been top notch. The constant communication I received while waiting for my shipment made me feel like a valued family member not just a customer. Most imp... See more

Rated 5 out of 5 stars

I love the jersey. Bought jersey middle of July and bought shorts with the jersey. Wore outfit and someone said that's a sharp outfit where did you get that from. I said got outfit from theblackluxe.c... See more

Rated 1 out of 5 stars

I have not received the balance of my merchandise that I paid in full for!!I I order 6 shirts & as of today 8th of “July u have sent 3 l!! I will never buy anything more from ur company!! If u c... See more

Company replied

Rated 5 out of 5 stars

The delivery was on time, and I'm looking forward to ordering more from your company! When will your Black History Month items be available? Dr. Harrion Bradley-Wilson

Rated 1 out of 5 stars

My brother jacket was to small and I order a 3x thinking it would fit him. You should let people know that they should consider size because the jackets are made small. I need to know if it is possibl... See more

Company replied

Rated 1 out of 5 stars

The quality of the pants and top were not as good as advertised. I was sent pants that look like pajamas and not like in the picture. The size of the pants were not even matching what I ordered. I spo... See more

Company replied

Rated 1 out of 5 stars

The time of purchase and delivery was the worst ever.. then I ordered a combo and I have yet to receive the other two items.. I will never order from this company again.. Trying to support ppl that lo... See more

Rated 1 out of 5 stars

The quality of the pants and top were not as good as advertised. I was sent pants that look like pajamas and not like in the picture. The size of the pants were not even matching what I ordered. I spo... See more

Company replied

Rated 4 out of 5 stars

I was initially unsatisfied with the quality of the material of my second order. It was noticeable different from the material of my first order. I reached out to the company with my concerns. They to... See more

Rated 5 out of 5 stars

Purchased a jersey for my Pastor. When I received it, I was really impressed with the quality of the jersey and the work that went into it. I was so excited to present him with it. He loved it as well... See more

Rated 3 out of 5 stars

I didn't like not being correspondence back after writing 5 time about missing item (socks) missing from my over $300 first time order. And still haven't got a response. I also did like being told whe... See more

Rated 5 out of 5 stars

You are very professional, and you got back to me asap and you said you would gift me an outfit. I really appreciate it, I'm waiting on it so my fiance and I could dress alike. I also been spreading t... See more

Rated 4 out of 5 stars

Love the jersey for its Tru big boy sizes and and high-quality definition prints. The hat 🧢 is a Lil off in texture but it compliments the jersey well.

Rated 5 out of 5 stars

My item arrived quickly and it was more than I expected. It looks great and feels good. Perfect for Arizona winters. I recommend buying from this company.

Rated 1 out of 5 stars

I order my boyfriend his Christmas gift from your company but today is January 3, 2026 and I still haven’t received my package that I ordered on December 2025. USPS sent me a message that my package w... See more

Rated 5 out of 5 stars

I wore this jersey today in honor of Juneteenth!! What a hit!! Many compliments all day, everywhere I went. Kudos to your company!! Excellent

Company replied

Rated 5 out of 5 stars

I ordered 2 and got told how nice it looks on both of them it something you can wear with pride and people will stop you to ask hey i want one too

Rated 5 out of 5 stars

I wore one of the jerseys out to the grocery store as I walked along. I had multiple people viewing the jersey and smiling as my wife and I walked through my wife happened to notice it.

Rated 4 out of 5 stars

I sent a review already, everything was perfect until the purchase arrived, I was sent a navy blue jacket and a black cap, now I'm waiting for this to be resolved

Rated 2 out of 5 stars

I bought a Jersey and it was to big. Wasn't the right size i ordered. Not true to size. Tried to return for a smaller size, but the return department was confusing, so I just eat the Jersey that I can... See more

Company replied

Rated 5 out of 5 stars

I received my shirts and hats today and I must say I am well pleased with the style and quality of the shirt I am looking forward to my next order.

Rated 1 out of 5 stars

I ordered TBL4534 a baseball jersey, a hat, and joggers and hoodie on Dec. 3 it has not arrived yet. Today is the 1st. Its not christmas anymore. I also ordered a customized hoodie for my nephew an... See more

Rated 3 out of 5 stars

The jacket for 2x was tight in the arms. I would recommend to order a size up compare to your normal size. Very nice looking and great for the spring weather.

Rated 5 out of 5 stars

I was absolutely happy with my two jerseys I bought. They were as advertised and true to fit. I definitely will be ordering more. Thank you for the great jerseys.

Rated 4 out of 5 stars

I just received my order today, so I haven't worn it out yet. I was surprised that it came this quickly. The fit is perfect, the jersey is just as I hoped it would be. Four stars because of the cap. I... See more

Rated 5 out of 5 stars

The wait time from the date order to delivery took a,awhile, but the quality was,unbelievable! I,have made aeveral purchases.

Rated 1 out of 5 stars

The products are very poor quality. The return address is not legit and they fail to respond to return requests.

Company replied

Rated 5 out of 5 stars

I received my jersey, and everyone is asking me where did I get it. I love it! Plus, the the matching hat really sets it off. I will definitely bo ordering again. Thanks! Joe

Rated 4 out of 5 stars

I received my order the other day the jackets were very nice, but the hats were a little smashed because of the way they were shipped. I love the purchase.

Rated 1 out of 5 stars

I still haven't received my order eventhough been over 3 weeks. My package was seized by USPS and still haven't been received by myself.

Rated 5 out of 5 stars

It arrived before Christmas and my Man loved it. He gets compliments where ever he goes. It is well made as he is 6'5' and it's true to size; arm length etc. Thank you 😊 Now where is the Woman of God... See more

Rated 1 out of 5 stars

The fit was inaccurate. Nothing fit well. Your clothing made a good donation for someone else since they were of no use to me

Company replied

Rated 3 out of 5 stars

I like the heft of the fabric. However the collar stitching is not matched. And it took entirely too long to recieve my order.

Rated 3 out of 5 stars

I received 2 man of God hats and two pairs of socks. I were supposed to be 1 of each for the man and 1 of each for the woman. My woman of God shirt is not true to it sizes. I received the man size in... See more


Company details

  1. Clothing Store

Written by the company

TheBlackLuxe is a proudly Black-owned apparel brand that celebrates culture, history, and legacy through bold, meaningful designs. We specialize in high-quality baseball jerseys, joggers, and snapback hats that honor Black pride, Black fatherhood, and Black history. Every piece is crafted with intention—offering both style and a statement. From our empowering messages to customizable designs, we aim to help our community wear their pride loudly and proudly. Whether you're shopping for yourself or gifting someone special, TheBlackLuxe is here to uplift, represent, and inspire. ✅ 5-star customer service ✅ Easy returns & worldwide shipping ✅ New collections launched regularly Shop with pride. Wear your story. Join TheBlackLuxe family.


Contact info

3.4

Average

TrustScore 3.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered what I wrote above.

I ordered TBL4534 a baseball jersey, a hat, and joggers and hoodie on Dec. 3 it has not arrived yet. Today is the 1st. Its not christmas anymore. I also ordered a customized hoodie for my nephew and it got there in time and was great, but the fact that a customized gift got there but the stock items did not is a huge disappointment. I love supporting but I would be hard pressed to do it again.

3 December 2025
Rated 1 out of 5 stars

Refund policy is at the discretion of…

Refund policy is at the discretion of the owner, Thomas.

I retuned a brand new, never worn product within the specified time frame and am STILL in discussion to receive a full refund, 24 days AFTER they had their brand new product back in their possession!

I'm being told that they can't resell this product, and they want to assess me "These non-refundable costs that include:
- Original production and packaging costs

- *Restocking and inspection

- Payment processing fees charged by the payment gateway

He says, "Unfortunately, these fees are already paid on our end and cannot be recovered, which is why they are deducted from the refund amount."

(* I thought it couldnt be resold, why is there a "restocking fee"?!!!)

I've been conversing with the Owner,Thomas, for over 3 weeks on FB messenger. (He says he never received my emails, even though I sent him screenshots of tumes and dates of emails I sent). I sluthed and found his FB page accepts messenger DMs.

He keeps stalling, and tries to convince me to exchange and "upgrade" from an "older, lightweight" product to a newer, heavier-weight item.

The Quality of the material is NOT worth the price $74.98 he is charging. So why would I pay MORE for a, yet again, inferior product?

STILL waiting for my full refund!

7 December 2025
Unprompted review
Rated 1 out of 5 stars

The products are very poor quality

The products are very poor quality. The return address is not legit and they fail to respond to return requests.

28 November 2025
Unprompted review
Theblackluxe logo

Reply from Theblackluxe

We’re truly sorry to hear that you’re unhappy with your experience. However, we’d like to clarify that we have been actively communicating with you through many emails to help resolve this matter.

Your most recent email was sent only a few hours ago, and we had not yet had the chance to respond at the time this review was posted. We have not ignored your return request.

Our return address is a legitimate third-party return warehouse that we currently use for processing returns, and it is actively receiving packages.

We kindly ask that you check your email, as we are continuing to work with you to find a fair resolution according to our published policy. We truly hope to complete this support process properly and transparently.

Rated 4 out of 5 stars

My order

I received my order the other day the jackets were very nice, but the hats were a little smashed because of the way they were shipped. I love the purchase.

16 December 2025
Unprompted review
Rated 4 out of 5 stars

I received my order the other day the…

I received my order the other day the jackets were very nice but the hats were smashed because of the way they were shipped .
They should've been shiped in a box verses a plastic bag ,our jackets look great but by the hats being damaged the hats dont match the look of the jackets .
So my question to you is what can we do to fix the problem ???
Thank you so much Blessings

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I have admit

I have admit, I was a little doubtful about you guys, however, you guys proved me wrong, the professionalism is a 5 star and the follow up unbelievable, I'm so impress with the whole process

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Sorry

Sorry, but very poor quality

11 November 2025
Theblackluxe logo

Reply from Theblackluxe

I’m very sorry to hear that you weren’t happy with the quality.
I truly want to understand your experience so I can support you properly — I’ve sent you an email, and I hope to hear back from you soon so we can make this right.

— Thomas, TheBlackLuxe

Rated 4 out of 5 stars

Quality can be better

I will always try and support black owned companies. I didn't give it 5 out of 5 because the bomber jacket I purchased didn't meet my liking. For it to be a bomber jacket, I feel it should of been made Thicker to wear in the cold weather. I live in New York and the jacket I purchased can not be worn outside in Cold Weather as well as the Baseball Cap is made very cheap. Baseball Caps shouldn't bend in the middle of the hat, I'm not talking about the brim.

10 November 2025
Rated 1 out of 5 stars

Looks cheap

Looks cheap, the quality and picture of products are not as presented, and it takes weeks to get the products.

10 November 2025
Theblackluxe logo

Reply from Theblackluxe

Hi GeorChelle Patterson, I’m truly sorry to hear the product didn’t meet your expectations.
We always stand behind our quality, and if anything feels below standard, we offer full support after sale.

I’ve reached out to you by email so I can understand the issue clearly and help make this right for you.
I look forward to your reply.

Warm regards,
Thomas
TheBlackLuxe

Rated 3 out of 5 stars

The material was flimsy

10 November 2025
Theblackluxe logo

Reply from Theblackluxe

Hi BEVERLY SINGLETON
Thank you for your feedback. We offer two material options — a lightweight version and a thicker, upgraded version — so customers can choose based on their preference.

If the material you received wasn’t what you expected, I’m always here and ready to help.
Please feel free to reach out so I can support you directly.

Rated 1 out of 5 stars

This company does not give a full…

This company does not give a full refund for your product even though it is not a "custom" item that can be resold. The customer has to pay for shipping to return the item so I don't understand why I wouldn't get a full refund back!

1 December 2025
Unprompted review
Theblackluxe logo

Reply from Theblackluxe

Hi ER
We’re sorry for your frustration. Our refund process follows the public return policy posted on our website — full refunds apply only to defective or incorrect items, and standard returns receive a partial refund after handling and restock costs.

That said, I’m always willing to support you until you’re fully satisfied.
Please feel free to reach out to us via email so we can assist you directly

Rated 3 out of 5 stars

The size was a bit smaller than I…

The size was a bit smaller than I expected

13 October 2025
Theblackluxe logo

Reply from Theblackluxe

H iCarl Kirtley! 👋
Thank you so much for letting us know about the sizing — I’ve just emailed you with support to help get you the correct fit.
I’m here to help and would love to hear back from you when you can. 😊

— Thomas, TheBlackLuxe

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look