I got relief in the first week of taking Provitalize. In the first month, 90% of my hip pain was gone and I could do all my old activities again. But imagine my shock and frustration when the supple... See more
Company replied
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See what reviewers are saying
I've been taking Radiancy for 2 weeks, and I can definitely tell a difference. It does exactly what it is reported to do, providing moisture and sensation. And when the product did not arrive in a r... See more
Company replied
I have been using Provitalize for 2 years and have noticed a significant improvement in my agility, reduced pain in my back and legs. I feel very strongly that it has reduced my gut issues. I definite... See more
Company replied
They truly stand by their 90 day money back guarantee. In January 2026, I purchased 3 bottles of Provitalize. I faithfully took them every day. Unfortunately they did not help my problem. I contacted... See more
Company replied
Company details
Written by the company
Beat menopause, improve weight management, and feel alive with our all-natural, US-based supplements. Now available locally in Australia! Trusted by over 3 million women worldwide.
Contact info
304 S. Jones Blvd, 89107, Las Vegas, United States
- contact@thebbco.com
- thebbco.com
4.3
Excellent
994 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refund Customer Service
I had ordered a bottle of Provitalize and unfortunately it caused some stomach upset for me. I requested instructions to use their 90 day refund guarantee after explaining my reason and I actually had my refund on PayPal within 24 hours on a weekend! Excellent customer service with this company!
15 February 2026
Unprompted review
Reply from BB Company
Hi Deborah,
Thank you for taking the time to share your experience. While I’m sorry to hear Provitalize wasn’t a good fit for you, I truly appreciate you giving it a try and reaching out to us.
I’m glad to hear our team was able to assist you promptly and that your refund was processed quickly. Providing clear support and honoring our Money-Back Guarantee when applicable is very important to us.
Thank you again for your kind words about our customer service.
Regards,
Barbara
BB Company
I purchased Radiancy supplement…
I purchased Radiancy supplement capsules to help with vagnal dryness that I had at one time during sex. Although after 2 years of having no sex I reunited with my previous boyfriend and had no problem with my previous discomfort. When I read about Radiancy I thought I would try it. Since then after my man returned from a 45 day foreign trip intercourse now burns severely after just taking about 140 capsules of Radiancy during his absence. When I was asked for a review upon receiving the order I responded with a mutual review based only of the speedy shipping because I had no time to know how the product works. I was contacted within a couple of days and asked to remove my rating. I did because I had no idea that I would get positive or negative results after taking the supplement.I didn't stop taking it till I had intercourse with my man after he returned from being out of the country. At that point I was burning and stopped taking the supplements. I stopped taking the supplements 10 days ago. On the return of my guy from another 10 day trip I am very concerned about the irritation last night sex was painful. I am very concerned about the irritation and I used an expensive vaginal moisturizer called Replens.The Replens had never irritated me before. I would like to know if other women experienced this and did the irritation go away after a period of discontinuance of Radiancy.
4 February 2026
Unprompted review
Reply from BB Company
Hi Carol,
Thank you for sharing your experience, and I’m truly sorry to hear about the discomfort you’re experiencing.
Based on what you shared, it appears Radiancy was used for approximately one month, at the recommended dosage of four capsules per day, and that you stopped taking the supplement about 10 days ago.
The irritation you’re now concerned about occurred after discontinuing Radiancy and following the use of a vaginal moisturizer. Given that timing, it’s important to consider factors outside of Radiancy when evaluating your symptoms.
Radiancy is a collagen supplement with probiotics, and collagen supplements typically require consistent, longer-term use before noticeable results are seen. Because of this, irritation developing after discontinuation and following use of another product is unlikely to be related to Radiancy itself. Additionally, some vaginal moisturizers have been reported by users to cause irritation or burning for certain individuals, which may be another factor worth discussing with a healthcare provider.
As a dietary supplement, Radiancy isn’t intended to diagnose, treat, cure, or prevent any condition, and individual responses can vary. Because this is a sensitive and ongoing concern, I strongly recommend speaking with a qualified healthcare provider, who is best equipped to help determine the underlying cause and appropriate next steps.
If you’d like, you’re also welcome to reach out to our support team directly.
Regards,
Barbara
BB Company
Exceptional Customer Service
I have been a customer of the BB Company for a few years. I experienced a shipping issue today, the first issue ever, and I commend the customer service team for a quickly resolution and a very positive experience. Top notch company!
11 February 2026
Unprompted review
Reply from BB Company
Hi David,
Thank you so much for your kind words and for being a loyal customer over the years.
While we always aim for a seamless experience, we truly appreciate your understanding when the unexpected happens. We’re especially pleased to hear that our customer service team was able to resolve the shipping issue quickly and leave you with a positive impression.
Your feedback means a great deal to us, and we’re grateful for the trust you’ve placed in BB Company. We look forward to continuing to supporting your wellness journey for many years to come.
Warm Regards,
Eric C
BB Company
Without Provitilze and Previtilize I…
Without Provitilze and Previtilize I don’t know what i would do I’m 53 years old premenopausel and I don’t have hot flashes I’ve lost 55 lbs i need to lose 20 more i update when i do i was able to get my knees replaced because of these vitamins i can’t take other diet products because I get jittery you have to give it at least 90 days and you have nothing to lose but the weight they have money back guantee but after 3 months you won’t want to stop taking trust me I’ve tried just to see and hot flashes return cravings just try it you l see and also customer service is great .
9 February 2026
Unprompted review
Reply from BB Company
Hi Veronica,
Thank you so much for sharing your incredible journey with us. We are truly inspired by your results and so glad our products have supported your health and confidence. Your kind words about our customer service mean a great deal to our team. Wishing you continued success on your wellness journey.
Sincerely,
Eric C
BB Company
Provitalize is a Game Changer
Had some problems with getting my order sorted out, but hopefully will be ok now!
But the Provitalize tablets have been a game changer in terms of reducing the pain in my back and legs. Can now sleep at night without constant pain, and can sit in car and train for long periods without pain.
8 February 2026
Unprompted review
Reply from BB Company
Hi Renee,
Thank you for taking the time to share your experience. I appreciate your patience while your order was being sorted out, and I’m glad to hear things are on track now.
I’m so happy to hear that Provitalize has been such a game changer for you, especially in reducing the pain in your back and legs. Being able to sleep through the night and sit comfortably during long car and train rides makes such a meaningful difference in day-to-day life.
Thank you again for your feedback and for giving us the opportunity to support you.
Regards,
Barbara
BB Company
Not another rip off
This is the first product review I’ve ever done, I knew I needed to share to help other women. I started taking radiancy 3 months ago and have seen significant improvement in my vaginal health. Prior to taking radiancy I could not be intimate with my husband and it led to divorce. I’m a new woman now and it’s all because of this amazing product. If your perimenopause or post menopause and having vaginal dryness this is a must have. Thank you for not being another rip off!
31 January 2026
Unprompted review
Reply from BB Company
Hi There,
Thank you so much for sharing your experience, especially knowing this is the first product review you’ve ever written.
I truly appreciate you taking the time to speak up in a way that may help other women who feel alone in what they’re going through.
I’m so glad to hear you’ve seen such significant improvement after using Radiancy for the past 3 months, and that you’re finally feeling like yourself again. Hearing that kind of transformation means more than I can put into words.
Thank you again for your trust and for giving Radiancy a chance. Your words truly mean a lot to us.
Regards,
Barbara
BB Company
My hip was killing me for I don't know…
My hip was killing me for I don't know how long, I saw an ad for this and said what the heck, with a money back guarantee, why not. So I ordered came super fast. And let me tell you I was skeptical thinking it wasn't gonna work, boy let me tell you I was able to sleep on my side again within 3 days, and still can. You won't be disappointed, GO FOR IT!!!
30 November 2025
Unprompted review
Reply from BB Company
Hi Teresa,
Thank you so much for sharing your experience! I truly appreciate you giving our product a chance, especially since you were feeling skeptical at first.
I’m so glad to hear your order arrived quickly and that you were able to sleep on your side again within just a few days. That is amazing, and I’m thrilled it’s continued to help you.
Thank you again for your trust and for the encouragement to other customers. Your support means a lot to us!
Regards,
Barbara
BB Company
I have had a reduction in mood swings…
I have had a reduction in mood swings and hot flushes. So a positive start to my journey.
1 January 2026
Unprompted review
Reply from BB Company
Hi Ian,
Thank you for sharing! I’m glad to hear you’ve already noticed a reduction in mood swings and hot flushes. That’s a wonderful and encouraging start, and I truly appreciate you taking the time to share your progress.
Regards,
Barbara
BB Company
Radiancy (online)
I thought this product was a cream & when it came it was a supplement!
I sent it back for a refund & my postal charges on December 17th, 2025. The product was delivered back to them on January 8th, 2026. I've been emailing this company for a refund & still no reply! Their policy is "no hassle refund" yeah right!
23 November 2025
Unprompted review
Reply from BB Company
Hi Vi,
Thank you for sharing your experience. I’m sorry for the frustration this has caused and I appreciate you bringing it to my attention.
I’ve sent you an information request so I can locate your order and any messages you may have sent to our support team. The name used in the review does not provide enough detail for me to match it to an account. Once more information is provided I’ll be able to look into this properly.
As soon as I have that information, I can review what happened and ensure this is addressed for you.
Regards,
Barbara
BB Company
BB Company was very helpful
BB Company was very helpful and understanding when i had to request a refund due to not being able to take their product. If things change in the future i will definitely keep them in mind. Thankyou for your thoughtful and prompt resolve of my situation.
7 January 2026
Unprompted review
Reply from BB Company
Hi LisiAnne,
Thank you for your kind words. We're glad to hear our team was helpful and understanding when you reached out, and that everything was handled promptly for you. Your health always comes first, and we truly appreciate you keeping us in mind for the future.
Wishing you all the best, and thank you again for taking the time to share your experience.
Sincerely,
The BB Company Team
I wouldn't recommend this product
I had high hopes that this product would help but unfortunately it gave me terrible diarrhea and I had to quit taking it. If you are trying this for the first time be sure it works for you before signing up for a subscription because they won't refund you on a subscription.
2 January 2026
Unprompted review
Reply from BB Company
Hi there,
Thank you for sharing your experience. I’m sorry to hear the product didn’t agree with you and caused those symptoms. That’s certainly not the outcome anyone hopes for. Digestive reactions can happen for some individuals, especially when starting a supplement, and responses can vary from person to person.
In situations like this, some customers find it helpful to begin with a half dose and gradually work up to the full dose as their body adjusts.
While subscribing brings better value per dollar, we always recommend trying a one-time purchase first to make sure a product is a good fit before enrolling in a subscription. Subscription orders, as outlined on the product pages and during checkout, are not covered under a Money-Back Guarantee.
I appreciate you taking the time to leave this feedback, as it can be helpful for others who are considering trying the product.
Regards,
Barbara
BB Company
Love the product and love the customer service
I have had several issues due to someone hacking my account. Customer service was amazing They jumped on my request immediately and credited me for these outrageous charges. They followed up over and over to make sure my account was ok. I had to cancel my account and open a new one and they were there for me every step of the way Love the product (slim gut package) and love the customer service I give it 10*s
8 November 2025
Unprompted review
Reply from BB Company
Hi Peri,
Thank you so much for sharing this. I’m glad to hear our team was able to step in quickly and support you through such a stressful situation. Account security issues are never easy, and I’m really glad you felt taken care of every step of the way.
It’s also wonderful to hear you’re loving the Slim Gut package. Your kind words and “10 stars” made my day.
Thank you for your trust and continued support!
Regards,
Barbara
BB Company
Good product
The product quality is good and I appreciate them for making this kind of product .
1 January 2026
Unprompted review
Reply from BB Company
Hi Nix,
Thank you for your kind words! I’m glad to hear you’re happy with the product quality, and I truly appreciate you taking the time to share your feedback.
Regards,
Barbara
BB Company
Order was never delivered
Order was never delivered. When you contact them by email, it's AI response, gives a case number, just stating it has been escalated. No mention of when you'll get a response. Then you get another invoice, which at first glance looks like you're being billed again, and have an option to cancel. You go to chat on their website, they tell you a refund has been issued, but hasn't. They only give you an option to reship, but they have to escalate it again. All I wanted was a refund. Regardless, I will not do business with BB Company again. Original order was placed on/or about Dec 6-8, it's now Dec 31.
31 December 2025
Unprompted review
Reply from BB Company
Hi Steven,
Thank you for sharing your experience. I’m sorry for the frustration this situation caused and appreciate the opportunity to clarify what happened.
Your original order was unfortunately lost in transit by the carrier, which is outside of our control. A reshipment was processed at your request. We notified you by email that you were not charged for the reshipment and would receive a confirmation email.
You later decided you no longer wanted the replacement, and canceled the reshipment via links available in the automated confirmation email.
To clarify a few points:
- The initial automated email you received is simply a confirmation that your message reached us. After that, human agents handle the interactions.
- The additional “invoice” email you mentioned was a system notification, not a new charge. No second billing occurred. As such cancellation of the free reshipment did not result in any refund. We had let you know about this in the email we sent you.
- While a reshipment was offered as the fastest solution for a lost package, your preference for a refund has been respected. The original shipment has been refunded per your preference. You should expect 2 additional emails regarding the refund.
I understand how delays during the holiday season can feel discouraging, especially when you just want a resolution. I appreciate your patience while this was sorted out, and I’m sorry this experience led you to feel disappointed.
Amazing customer service
I am so pleased with the rapid no problem handling of my refund. Amazing!
22 December 2025
Unprompted review
Reply from BB Company
Hi Annette,
Thank you so much for your kind words!
I’m really glad to hear everything was handled quickly and smoothly for you. Making the refund process easy and stress-free is always the goal, and I truly appreciate you taking the time to share your experience.
Regards,
Barbara
BB Company
I think I have received a fake version…
I think I have received a fake version of bb radiance. It gave me terrible diarrhea . The advertising says made in America but when mine arrived it had a sticker on it saying made in China. Happy to send photo
18 December 2025
Unprompted review
Reply from BB Company
Hi Liz,
Thank you for bringing this to our attention. I’m really sorry to hear about the symptoms you experienced and understand why this would be concerning.
BB Company products, including Radiancy, are manufactured in the USA. Unfortunately we do see cases where counterfeit or unauthorized versions are sold online.
I’m glad you’re willing to share photographs of the item. Also include any correspondence you may have as well as a link to the listing if possible.
Please send the above to our support team at support@thebbco.com so we can review what you received. This information helps us take action to protect other customers.
As your rating on the Trustpilot site reflects the quality of authentic BB Company products and services, we would appreciate it greatly if you could review it to give us a fair rating.
Regards,
Barbara
BB Company
Satisfied Customer
I have used BB products for many years and have always found them to be truth worthy, helpful, and offering quality products. Just recently I had a lost package and they immediately reissued the order when I reached out.
15 December 2025
Unprompted review
Reply from BB Company
Hi Charlene,
Thank you so much for sharing your experience. I’m really glad to hear you’ve trusted BB Company products for many years and have consistently found them helpful and high quality.
I’m also glad our team was able to act quickly and reissue your order when the package was lost.
Your continued support truly means a lot to us.
Regards,
Barbara
BB Company
Scam, Don't do it!!
Scam, Scam, Scam!!!!
Radiancy did absolutely nothing for me.
The subscription is difficult to cancel. You have to make an account to cancel.
They do not honour the money back guarantee. Now I am stuck with 3 more bottles of the rubbish.
Ripped off!!
15 December 2025
Unprompted review
Reply from BB Company
Hi Antoinette,
Thank you for sharing your feedback. I’m sorry to hear Radiancy wasn’t the right fit for you.
Radiancy is a collagen supplement that also contains probiotics, and like most probiotic-based products, results are not immediate. Probiotics are live bacteria that need time to integrate into the body. As with any dietary supplement it is not intended to diagnose, treat, cure, or prevent any medical condition. Many customers begin noticing improvements after 2 to 3 months of consistent use, though timelines differ for everyone.
Regarding subscriptions, they can be managed or canceled directly through the customer portal. Creating an account is required so customers can securely control their orders, billing, and delivery schedule at any time.
Your order was placed as a subscription, which does not include a money-back guarantee. Terms are clearly presented on our product pages and during checkout. Subscriptions are not sold with a money-back guarantee. We always aim to be fair and transparent while following the terms agreed to at purchase.
Thank you again for taking the time to share your experience.
Regards,
Barbara
BB Company
Very good customer service
Very good customer service. They are serious about their products and taking care of their customers.
9 December 2025
Unprompted review
Reply from BB Company
Hi Polosport,
Thank you for the kind words. I’m glad to hear you had a positive experience and felt well taken care of.
It’s important to me that our customers feel supported and confident in the products they choose, and I appreciate you taking the time to share your feedback.
Warm regards,
Barbara
BB Company
I have struggle for so long.
I have struggle for so long..
I take medication, synthroid and i m affraid...since a I take it in the morning.
Its best to wait 4 hours before taking anything else.
I wonder if it will work the same. If i take Radiancy at lunch time ?!
Any advice
Thank you
8 December 2025
Unprompted review
Reply from BB Company
Thank you for your review. Radiancy can be taken at any time of day, so taking it at lunch is generally fine as long as you’re consistent.
Since everyone’s health needs are different, especially with thyroid medication, we always suggest checking with your healthcare provider for personalised guidance and keep the spacing your doctor recommends.
If you need any further help, contact our Customer Happiness Team at https://thebbco.com/pages/contact.
Regards,
Eric C.
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