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Rated 3 out of 5 stars

I got relief in the first week of taking Provitalize. In the first month, 90% of my hip pain was gone and I could do all my old activities again. But imagine my shock and frustration when the supple... See more

Company replied

Rated 5 out of 5 stars

I've been taking Radiancy for 2 weeks, and I can definitely tell a difference. It does exactly what it is reported to do, providing moisture and sensation. And when the product did not arrive in a r... See more

Company replied

Rated 5 out of 5 stars

I have been using Provitalize for 2 years and have noticed a significant improvement in my agility, reduced pain in my back and legs. I feel very strongly that it has reduced my gut issues. I definite... See more

Company replied

Rated 5 out of 5 stars

They truly stand by their 90 day money back guarantee. In January 2026, I purchased 3 bottles of Provitalize. I faithfully took them every day. Unfortunately they did not help my problem. I contacted... See more

Company replied

Company details

  1. Vitamin and Supplements Store

Written by the company

Beat menopause, improve weight management, and feel alive with our all-natural, US-based supplements. Now available locally in Australia! Trusted by over 3 million women worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

994 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

these products speak for themselves

When my menopause journey started I was experiencing all the symptoms and complaining all the time. I was recommended BB Company by my sister. I first started using the Provitalize. After 2 months I noticed my menopause symptoms were less agonizing. I started feeling full at meal times, putting my fork down before finishing my food and pushing my plate away. About 6 months into using the Provitalize I realized the positive effects and decided I needed to include the Previtalize for more balance between both products. Obviously I chose the bundle option because it just made sense. Get both products at the same time and save money doing so. I have found it to be the best products for my menopause journey. Today I made the decision to try InergyPlus in hopes to help my fatigue. I'm sure I won't be disappointed as I have faith that all the BB Company products do exactly what they are designed to do. Hands down the best products at affordable prices and they actually work. I love BB Company!

25 August 2024
Unprompted review
BB Company logo

Reply from BB Company

Hi Tilly,

Thank you for such a thoughtful and inspiring review! I’m so glad to hear that Provitalize helped ease your menopause symptoms and even changed the way you felt about food and mealtimes.

It’s wonderful that you built on that progress by adding Previtalize for more balance and savings with the bundle.

I’m excited to hear you’ve now decided to try InergyPlus to support with fatigue. Your trust in our products means so much, and I truly hope it gives you the boost you’re looking for. It’s amazing to see how far you’ve come in your menopause journey, and I’m honored that BB Company could play a part in making it easier.

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Provitalize is amazing!

Provitalize is amazing!! I started taking it in April 2025 after watching the video describing the hip pain I had been suffering.
I had had this pain /burning in my hip for months and it was just getting worse. I was being to think it was just a fact of life and what I should expect with turning 60, but boy was I mistaken !!
Provitalize has turned it around for me, after 1 bottle I went online and signed up for 3 more , it's incredible. I can now sleep on my right side without any pain. I've now decided to try Radiancy in conjunction with Provitalize to help with some of the other unfortunate side effects of getting older 😀😀

30 April 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Vicki,

Thank you so much for your wonderful feedback! I’m glad to hear how much Provitalize has helped ease your hip pain and restore your comfort. It must feel incredible to sleep on your right side again after struggling for so long. Your decision to stock up after just one bottle really shows the difference it has made in your life.

It’s also exciting that you’ve decided to try Radiancy alongside Provitalize. I hope it brings you even more benefits as you continue your wellness journey. Thank you for trusting us and for sharing such an uplifting story!

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

This company is amazing

This company is amazing. I had leg and hip pain really bad. When I got up from sitting I could hardly walk the pain was so bad. I felt like I was 85years old. I’ve been taking it now for 2 months and I can truly say I have no pain at all. I feel normal again! Thank you for not being a scam! If you have pain you should try it! You will be just as happy as I was to of tried it.

21 August 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Dawn,

Thank you so much for sharing your story! I’m truly glad to hear how much relief you’ve found. It’s incredible that after two months you’ve gone from struggling with severe hip and leg pain to feeling normal again. Your words about not feeling “85 years old” anymore really show how big of a difference this has made for you.

Thank you for your heartfelt recommendation.

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

These products are amazing

These products are amazing. The meno bundle is worth every penny there is nothing like them in Canada and I have looked . The Ienergy works and I love the way my skin is with RADIANCY . Highly recommend the bundle I won’t be without them and there is no tariffs on them which is great .

19 August 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Sherrin,

Thank you for such wonderful feedback! I’m glad to hear you’re loving your Timeless You Bundle and seeing results not only with energy levels from Inergy Plus but also with your skin thanks to Radiancy.

It’s great to know the bundle has been such a valuable addition for you. I really appreciate your recommendation and your trust in our products!

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Can't believe how I'm feeling

Started Provitalize approximately 5 weeks ago, did not expect it to work so fast. Haven't been able to go to the gym for over a year, due to severe knee pain. Started feeling better but wasn't sure if it was going to last, but I was able to attend gym classes this week. And besides hardly any knee pain, I realized I felt more alert and enthusiastic about going. At 73, this is amazing. I hope this isn't my imagination playing tricks on me, but I'll take it.

14 August 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Monica,

Thank you for sharing your experience, it’s wonderful to hear how much improvement you’ve noticed in just five weeks!

I’m glad to hear your knee pain has eased enough for you to get back to the gym after such a long break, and that you’re feeling more alert and enthusiastic about getting back into the gym as well.

That’s an amazing win at any age!

Regards,
Barbara
BB Company

Rated 1 out of 5 stars

Beware

I got these products to help with digestion but even after decreasing the daily dose, after 30 days my digestion got worse. After reading more reviews I am convinced this is another scamming company because if you subscribe you cannot get a refund for unused product like other reputable companies offer. I usually don’t do the subscription to test products first but made the mistake this time. So not only is my gut worse but I also have four full bottles of product and money wasted. Their excuse is just that they have this policy and no exceptions. So buyer beware.

8 August 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Connie,

We’re sorry to hear you didn’t have the results you hoped for. We are all unique and sometimes, our bodies just do not agree with certain ingredients that have benefited others.

We always recommend trying a single bottle first to see if the product is a good fit before choosing a discounted subscription. This is mentioned in our Help Centre, shopping cart, and checkout pages so customers can make an informed choice.

Our subscription terms, including that we can’t accept returns of unused products, are part of this process and help ensure product safety and quality once items leave our facility. This is our priority.

We understand that our policy may differ from other companies, but we believe in being transparent about it up front. We appreciate you giving our products a try, and our team can help adjust your account to prevent further shipments if you wish.

Regards,
Eric

Rated 5 out of 5 stars

Don't wait, stop being skeptical, order your bottle today.

I began taking Provitalize in November 2024. Until then, I was sure my hip joint/flexor tightness and complete achiness was just me.
I then saw a video explaining my exact pain. Did my ingredient research, and bought a bottle.
Nine months in, and I am here to say, I will continue taking this product!
No more hating to get out of bed, no more aspirin to try to get relief to get to sleep, I can run up stairs again with ease.
Also, I am 65 and a real person.

5 August 2025
Unprompted review
BB Company logo

Reply from BB Company

Thank you so much for sharing your story! We’re so happy to hear how much of a difference Provitalize has made for you.
(Just be careful with those stairs, we don’t want you turning into a superhero overnight! 😄)
It truly means a lot to hear from customers like you. Your experience is exactly why we do what we do.
Thanks again for taking the time to reach out. We’re so glad to have you as part of the BB Company community!

Sincerely,
Eric C

Rated 1 out of 5 stars

Poor customer service

I tried Radiancy but after sticking with it for 10 days, I had increasingly worse GI issues. I knew this was a possibility for me because I don't always tolerate probiotics well but I wanted to try the product because of the touted benefits. I am not giving them a 1-star rating for Radiancy, necessarily, as it may work well for some women. I am, however, unhappy with BB Company's customer service. When I explained my issues with the product and asked for a refund, the customer service person I was messaging aggressively tried to push the product, telling me I needed to give it more time (6-8 weeks) and back down on the dosage. I had only worked up to 2 pills, instead of 4 at that time. When I said that I couldn't tolerate 6-8 weeks of the gut issues I was experiencing on the product, I was then told my issues were probably due to a "poor diet". As someone who takes her health very seriously and eats clean (gluten-free, dairy-free, limited sugar intake, and mostly whole foods), this was very insulting. As soon as I stopped taking Radiancy, my gut health went back to normal. I suggest the company stand by their money-back guarantee without harassing customers and trying to tell them "you're doing it wrong". I will not be ordering from this company again.

1 August 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi,

Thank you for sharing your experience. I'm truly sorry to hear that Radiancy didn’t work out for you and, more importantly, that your interaction with our customer service team left you feeling frustrated and unheard.

Your health and comfort should always come first, and we regret that our response didn’t reflect that. While we do sometimes suggest adjustments to help customers ease into our formulas, it’s clear that we should have been more attentive and respectful of your personal experience. The comment regarding your diet was inappropriate and not aligned with the respectful, supportive service we aim to provide. I sincerely apologize for that.

We do honor our money-back guarantee and would like to ensure your refund has been fully processed. If it hasn’t, please reach out again so we can take care of it promptly.

Thank you again for your feedback, it’s helping us improve. We genuinely wish you the best on your health journey.

Warmly,
Eric C

Rated 5 out of 5 stars

Excellent customer service!

I've found the customer service at BB Company excellent at every interaction that I've had with them. Queries are responded to very promptly and practical solutions offered, all of which have helped make me a happy customer!

1 August 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Gayatri,

I'm glad to hear you've had such positive experiences with us! It means a lot to know your queries were handled quickly and that the solutions offered made a real difference. I'm truly grateful for your kind words and ongoing support.

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Previtalize and Provitalize both Amazing

I tried both pre and provitalize after many months of procrastinating because everything I've tried didn't work but.... to my surprise this combo worked. I'm way past menopause and still have so many hot flashes, night sweats, hip pain that wakes me up every night! After just abwerk of both my hip pain stopped and hot flashes decreased to almost gone. After the first month I went to using only provitalize but I can say using both is absolutely the best choice.

1 June 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Deborah,

Thank you so much for sharing your experience—I'm so glad you gave the combo a try after all that hesitation! It's incredible to hear that your hip pain eased and those stubborn hot flashes started to fade so quickly. I really appreciate you highlighting the difference between using both products together versus just one—it’s so helpful for others who might be in a similar place.

Wishing you continued relief and restful nights ahead!

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Need for Effective Troubleshooting Strategy

Mail order business requires an effective strategy for troubleshooting orders that are not delivered to the correct address. I was dismayed when the first step in your troubleshooting was a request for an alternate delivery address. This was not an option it was the only thing I was given to troubleshoot. My residence has locked mailboxes & package boxes accessible only to postal workers & the resident. An alternative address (if I had one) would likely NOT have been safer! I am retired, single, have one residence & no local family. I felt panicked at having spent over$100.00 on missing product & a totally ineffective troubleshooting strategy on your part.
I highly recommend using this as only 1 option & offering customers an another option as a first step in your troubleshooting process. Effective troubleshooting is critical to the success of mail order business. No matter how good your product is, if you can’t get it to customers, you will fail. You have a good product.
That said, the quick response of your team is the only reason I provided a high rating.

28 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Elaine,

Thank you so much for taking the time to share your feedback. I’m truly sorry for the stress and frustration you experienced—it’s completely understandable to feel concerned when a package doesn’t arrive as expected, especially after making a significant purchase.

I want you to know that I’m personally looking into your interaction with our team to better understand what happened. Your point about offering more flexible and effective troubleshooting options is appreciated and well taken.

That said, in situations like this, the very first and most effective step is for the customer to contact their local carrier directly. Since we don’t have direct access to last-mile delivery teams, they’re best positioned to provide details or clarify where a package may have been left. Our request for an alternate address is never meant to feel like the only option, but rather a preventive step to ensure that if a reshipment is needed, it doesn’t run into the same issue. Of course, that should be communicated clearly and paired with additional support from our end, and I’ll make sure your experience is shared with the team so we can do better.

I’m really glad to hear your order was successfully delivered shortly after your initial outreach, and I want to thank you again for your thoughtful suggestion and your kind words about the product and our team's response time. We are here if you need anything further.

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Believe the Reviews

I read the reviews of Provitalize regarding joint relief. I purchased the Menokit Bundle, and I have been amazed at the results. My knee pain had been so bad, I was days away from a scheduled cortizone injection when I started the supplements. Literally two days in my knees felt better and I was walking normally and painlessly; the pain in my hips was non-existent. Several weeks in, and I have more movement and less pain than I've had in years. I couldn't be more grateful, and I will continue to be a loyal customer.

2 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi There,

Thank you so much for sharing your experience—it’s incredible to hear how quickly you found relief with the Menokit Bundle. I’m so glad your knee and hip pain have improved so dramatically, especially just days away from a scheduled cortisone injection.

I'm grateful for your trust in us, and it’s wonderful to have you as part of the BB Company community!

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Amazing customer service!!

I recently purchased Provitalize and was so excited to begin taking them as I knew I had finally found the answer to a pain free life, but sadly after only a few days of taking them, due to the strong medication I take, I was advised by my GP to cease with it, I contacted Jane from customer service explaining everything and there was absolutely no questions asked just reassurance that a refund would be debited directly into my bank account, her email back to me was nothing but respectful and lovely!! If there comes a time in the future that I would be able to recommence back on this supplement, I will have absolutely no hesitation in purchasing from them again!! From my experience they are wonderful!!

29 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Julie,

Thank you so much for your thoughtful and heartfelt message. I'm truly glad to hear that Jane was able to assist you with such care and respect—it’s exactly the kind of experience we strive to provide. While I’m sorry Provitalize wasn’t the right fit for you at this time, I completely understand and appreciate you taking the proper steps with your GP.

If the opportunity ever arises for you to try it again, we’ll be here—and it would be our absolute pleasure to welcome you back.

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

BEYOND AMAZING COMPANY , THE BB COMPANY !

THE BB COMPANY IS TRULY AN AMAZING COMPANY . EXTREMELY PROFESSIONAL AND GREAT CUSTOMER SERVICE . I have been on the Provitalize since approx time of covid in March 2020. I NEVER Want to be WITHOUT THIS PRODUCT . It does help me so much as far as abdominal bloating much decreased and also my hips do NOT ache when I take this product . I am so glad I was inspired to try this product as per the reviews . I can now JOIN the rest of customers who have had a "VERY POSITIVE EXPERIENCE " IN USING PROVITALIZE and am truly blessed with the benefits . Thanks so much !! to the BB Company

28 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Marinela,

Thank you so much for your heartfelt message—it truly means a lot! I'm so glad to hear that Provitalize has continued to support you since 2020 and that you’re experiencing lasting relief from bloating and hip pain. It’s wonderful to know you’ve joined so many others in finding real benefit, and I’m grateful you took a chance on us.

Your kind words about our team and the company as a whole are incredibly appreciated. We’re honored to be part of your wellness journey!

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Customer service does a fantastic job…

Customer service does a fantastic job getting back to inquires quickly. They were very helpful with my issue and need to postpone deliveries for a few months. Very happy customer here!

27 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Elizabeth,

I'm glad to hear our team was able to assist you quickly and help postpone your deliveries without any hassle. Your satisfaction means a lot, and I'm so happy to know you're pleased with the service!

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

The product is worth trying!!

While I will admit to be very skeptical about Provitalize, after reading the reviews, decided, why not? Let's give it a try. After the first week taking only 1 capsule per day I found that there was less pain in my hips overnight..... interesting.... I am now in my 5th week, taking about 50% less pain medication. I still have tough days, (mostly when I overdo it) but they are getting less and less. And bonus!!!!, I am down a couple of pounds as well. This last weekend was the best yet, and I am really looking forward to continued improvement. Do not give up, keep going, I have ordered enough to last me another 4 months. Will keep you updated.

28 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi There,

Thank you so much for sharing your experience—and for giving Provitalize a try despite your initial skepticism. I'm really glad to hear you’re noticing reduced hip pain, needing less medication, and even seeing a bit of weight loss. That’s an encouraging combination of progress, and it’s wonderful to know your best weekend yet just happened!

I truly appreciate your thoughtful update and look forward to hearing how things continue to improve for you.

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Speedy Customer Service

I needed to update my email address and the customer service team was so helpful and my issue was handled in a very timely manner. Excellent customer service!

26 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Amy,

I'm glad to hear our team was able to help you quickly with updating your email address. I truly appreciate your kind words—it's always our goal to make things easy and efficient!

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

I ordered the products and when I…

I ordered the products and when I received them in the mail I realized that with my medication it wouldn’t be safe for me to take them together. I contacted customer support (Jane) She understood my situation
And immediately processed a full refund back to my credit card. She told me that I could gift the products to someone of my choice.
Thank you very much Jane for refunding my money back to my card.
Sincerely,
C. Anderson

26 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi C. Anderson,

I'm glad to hear Jane was able to support you so promptly and compassionately.

Your health and safety always come first, and I'm happy we could make the refund process smooth and respectful of your situation.

Thank you for your kind message—I’ll be sure to pass it along to Jane!

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Great service

I purchased the product with high hopes it would help me, however, it was not to be because of my other medications that I have to take.
BB Company though were very understanding. Quick to respond to my query and wonderful to deal with.

24 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Ruth,

Thank you for your kind words and for giving the product a try. I'm sorry it wasn’t the right fit due to your other medications, but I’m glad to hear our team was able to support you quickly and with care.

Regards,
Barbara
BB Company

Rated 5 out of 5 stars

Great customer service

Great customer service! So fast and helpful!

23 July 2025
Unprompted review
BB Company logo

Reply from BB Company

Hi Kimberly,

Thank you so much! I'm glad to hear you had such a fast and helpful experience. Our team is always here if you need anything else!

Regards,
Barbara
BB Company

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