THE BARN Reviews 

I adore advent calendars from Barn. This December is my second year with Barn calendar and it looks and feels just great. I also buy test roasts and couple other sorts from them occasionally - everything is always ok.

God forbid you ever need to deal with the customer service team — they are patronising and speak to customers as if you’re beneath them. I have honestly never been treated with such rudeness by a company. It’s shocking that a brand would treat customers this way.

Very poor customer service. Almost shrugged off my inquiry and did nothing in the way of solving my problems. Very disappointed.

We’ve loved The Barn Coffee since 2021, when we first discovered them in Dubai. Ever since, we’ve considered their coffee some of the best in the world. We’ve always had wonderful experiences at their café in Dubai – the quality, the atmosphere, and the service have always been outstanding.

Since we live between Dubai and Denmark, we’ve been ordering coffee online from The Barn in Berlin for the past few years, and it has usually worked very well.

However, during our most recent purchase, I was genuinely surprised by the way their Customer Service chose to handle our inquiry. It was a truly disappointing experience – the tone felt impersonal, and the responses came across as both unhelpful and somewhat dishonest. I didn’t feel the warmth, professionalism, or appreciation one would expect from a brand operating at this level.

It was honestly so disheartening that, for the first time, I don’t feel like ordering from The Barn again. It’s a real shame, because their coffee remains exceptional – but when you’ve been a loyal customer for years, you expect a much higher standard in the way you’re treated.

Very good overall

Incredible coffee selection with super knowledgeable and friendly baristas.

Love it, always good and friendly!

I couldn't log into my account and the passwort reset didn’t work. My experience with the customer support is:
- They take days to answer, if they answer at all
-They take no initiative, you have to ask and ask and ask
-They tried the same solution two times without success and then suggested to try it a third time. They seem to be completely clueless.
- I contacted a manager, he replied but nothing changed
- The best of all: even though I cancelled my subsctiption via mail, they book the next delivery as if nothing happened.

Its been over a month.

I can only speak about the online shop, not the cafés, but my advise is: stay away

Update: I demanded a refund for the booking they made after my cancellation and informed them that I will take legal action if they fail to comply.
I got a swift answer and after two days also the refund.

the coffee always arrives fresh and well curated and grown respecting small farmers growing respecting the environment and completely biologic

Great interior to work at and lovely customer service!

Have tried coffee from many places and honestly never had anything as good as The Barn’s coffee

First and last time ordering online.

I ordered a 1kg package of espresso for a gift, I received a 250g package by mail.

To their credit the customer service responded quickly. They offered to send “the correct 1kg package” which I confirmed was what I wanted, as I had ordered the espresso as a gift it was important for me to get the 1kg package that I originally ordered.

They then changed the order and sent 3-250g packages of the espresso (to make up the difference to 1kg), which is not what I ordered or what was agreed to by email. Normally if the espresso was for me I wouldn’t mind, but since I ordered the espresso as a gift this was a disappointing change in what was originally a very positive resolution.

I don’t think it’s unreasonable for me as a customer to expect that an original order be fulfilled (especially when it is the company that makes the mistake), but apparently this is not possible for the Barn.

If you want a company that tells you their mistake is the better solution for you instead of fulfilling your original order, this is the company for you.

Good coffee, bad experience ordering online. I certainly won't be ordering again from a company that punishes me for their mistake.

The best coffee - thank you for always making me feel like home!

Excellent coffee source, roaster & cafes may I say.

I really enjoy the range of coffees you have available low caf, planet friendly, collaborative etc.

"Plant a tree" & environmentally friendly shipping methods tick the box for me as well!

Coffee tastes good. Service really bad.

I ordered coffees and started two subscriptions 6 weeks ago. Received ONE! bag of coffee by now. The support team promised to send a replacement for a coffee which is not available anymore and also wanted to add something on top for the issues I had. This was more than two weeks ago. Nothing has happened. Not even the replacement has been sent. Very disappointing.

I have had a subscription with the Barn for many years now - to my knowledge they provide the best third wave coffee in Germany. Highly recommended.

Ordered 3 weeks ago, got a tracking link that says the package was never shipped yet customer support insists it was shipped and just keeps sending the same tracking link upon inquiry, brazen and useless. The actual coffee is fantastic but I wouldnt recommend their web shop to anyone.

Coffees are great but customer service is awful! Sad. Don’t get a subscription from them. Half my deliveries for a 1-year subscription were late or missing. The last one was delivered to a post office across town. It takes ages to get any help or response, and when they finally do it’s like an AI chatbot who didn’t even read your question! So annoying. I have 4 months left and am really regretting ever ordering from this company.