Tim was, 1st very prompt with his reply to our emails and 2nd very detailed with answering our questions. He contacted the spa company and was able to meet our dead line date. I commend him and Ha... See more
Company replied
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Customer Service is top notch. We ran into a couple of snags along the way, but each one was handled well. Customer communication is great.
Company replied
extraordinary customer service, received phone call after placing order to explain all of the steps of delivery and when it will come etc.. Super nice woman! So reassuring that we made the right cho... See more
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The agent that took my call was very helpful, treated my questions with respect and helped me make the best decision that I can.
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Company details
About The Backyard Outlet
Written by the company
The Backyard Outlet is your one-stop-ship for hot tubs and saunas from the top manufacturers in the US. If you are looking for something to make your Backyard Better, we have it (or hope to be adding it to our catalog soon)!
We sell the best spas available in online retail, along with real in-person support through phone, chat, and email. We can help you find accessories, replacement parts, replacement spa covers, and connect you with the manufacturer, when necessary.
Learn more at TheBackyardOutlet.com.
We're Here to Help You
Written by the company
- Our team will do our best to get you the experience that you are looking for!
- With over 20 years in the industry, we’re honored to share our knowledge with you. We are happy to help you with: selecting the spa, sauna, or lounger that fits your needs; walking with you through product setup when it arrives; and helping you maintain your investment for years to come.
We Guarantee FREE SHIPPING on ALL ORDERS!
That's right, ALL ORDERS.
To make sure you are getting the most bang for your buck, we offer free shipping on all orders so you can know what you are paying up front.
Contact info
861 McArthur St, 37355, Manchester, United States
- 800-207-5410
- sales@thebackyardoutlet.com
- thebackyardoutlet.com
Spice Up Your Backyard Today!
4.7
Excellent
55 reviews
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once purchased I got several follow up…
once purchased I got several follow up emails and phone call just to ensure the purchaser is well prepared.
Very friendly woman from customer service explaining in details the whole delivery process and approximate time line.
I was impressed, well done.
8 April 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of AqualifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
And, Tracy is absolutely wonderful with the follow to make sure you know what to expect!
Great customer service
I asked a question through their email and got a very helpful response within one day.
16 April 2024
Reply from The Backyard Outlet
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Great and responsive company!
10 April 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of AqualifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The hot tub was broken when it got here…
The hot tub was broken when it got here and it still broke. The technician finally came and said it needed more work than I thought. Now I have to wait longer to use my hot tub because waiting for parts. I think since I have to wait I should get some extra things like steps and pillows
25 January 2024
Reply from The Backyard Outlet
We are sorry to hear of the issues you are having with your spa. As I understand, Hannah has been helping you communicate with the manufacturer to get this resolved; I hope she has been useful throughout the warranty process.
When you get this resolved, Hannah can do something to show our appreciation for your patience and diligence! Thanks from the AquaLifeOutlet.com Team
Good Communication Customer Service
Good Communication Customer Service responsive to questions, delivery was outstanding and spa is wonderful.
15 February 2024
Reply from The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs.
Thank you, AquaLifeOutlet.com
extraordinary customer service
extraordinary customer service, received phone call after placing order to explain all of the steps of delivery and when it will come etc.. Super nice woman! So reassuring that we made the right choice with company and hot tub. Just great overall - no delays in shipping, you name it
15 December 2023
Reply from The Backyard Outlet
Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Tracy does a great job connecting with our customers to make sure you know what to expect!
Fantastic experience from beginning to end!!!…
I was apprehensive making such a large purchase online. However, after a ton of research, I felt comfortable dealing with Aqualife. When I was fist looking and had questions regarding the service, I was excited to get a live person on the phone that was extremely knowledgeable. I shortly after initiated the order and was equally impressed with the email communication I received regarding the status of the order and what to do to prep for delivery. The hot tub arrived sooner than anticipated and was up and running within a couple days of ordering. I am very satisfied with the quality and value of it and would highly recommend doing business with Aqualife!!!
14 December 2023
Reply from The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations!
We have a small team, but they do a great job helping you think through your spa purchase and help create right expectations before you buy!
We look forward to working with you again for any of your spa needs. Thank you, AquaLifeOutlet.com
Questions answered quickly
Questions answered quickly
They sent a picture of the hot tub loaded on a pallet as I had requested
We have it up and running with no problems
8 February 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Great customer care provided
Great customer care provided. Our initial hot tub was lost due to freight carrier issues. I was quickly helped and received my spa shortly thereafter.
1 November 2023
Reply from The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations!
We are so sorry for the hassle of the freight carrier, and we are even more appreciative of your patience as worked to resolve the issue and get your spa to you!
We look forward to working with you again for any of your spa needs. Thank you, AquaLifeOutlet.com
Reply from The Backyard Outlet
Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to have you as our customer & glad most everything’s working out well!
With your concern about temperature, the highest spas are allowed to go (from the manufacturer - any manufacturer) is 104 degrees. If your spa is not reaching that temp, please let us know so we can help you troubleshoot and find a solution.
If you simply want temps hotter than that...well, I unfortunately cannot help with that!
Great hot tub for the money
Great hot tub for the money, once you figure out how to keep your chemicals in order it will bring many days of joy. My only complaint was having to cut a hole in the side for the electrical, really should have been pre-cut.
16 October 2023
Unprompted review
Reply from The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs.
The chemicals can indeed be tricky, but once you understand your water it gets easier! Sorry you had to make the cut...hopefully it was simply, but was definitely an oversight.
Thank you, AquaLifeOutlet.com
The hot tub we received was much…
The hot tub we received was much smaller than anticipated. I feel it was smaller than the dimensions stated and definitely cannot fit 5 people as stated on the specifications. It is 3 people, max! I would not purchase this again.
Instead of blaming the customer, maybe clarify on your website. Additionally, the return process is a huge pain! We will be upgrading this small tub down the road, but not with AquaLife given the experience & response.
23 August 2023
Unprompted review
Reply from The Backyard Outlet
I am sorry your expectations did not match the product you received. This tub is accurate to the dimensions provided, but you are correct that five (5) adults would not be comfortable at one time.
Manufacturers use the number of seats to determine the size of the tub (all manufacturers use this same technique); however; it is more accurate to understand you have five distinct seating configurations.
I cannot do much to change the way the industry standard, but the pictures and measurements show pretty clearly the seat configuration. Thanks for sharing your experience, and hopefully it will help others know the questions to ask...the AquaLifeOutlet.com Team
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