Tim was, 1st very prompt with his reply to our emails and 2nd very detailed with answering our questions. He contacted the spa company and was able to meet our dead line date. I commend him and Ha... See more
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Customer Service is top notch. We ran into a couple of snags along the way, but each one was handled well. Customer communication is great.
Company replied
extraordinary customer service, received phone call after placing order to explain all of the steps of delivery and when it will come etc.. Super nice woman! So reassuring that we made the right cho... See more
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The agent that took my call was very helpful, treated my questions with respect and helped me make the best decision that I can.
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Company details
About The Backyard Outlet
Written by the company
The Backyard Outlet is your one-stop-ship for hot tubs and saunas from the top manufacturers in the US. If you are looking for something to make your Backyard Better, we have it (or hope to be adding it to our catalog soon)!
We sell the best spas available in online retail, along with real in-person support through phone, chat, and email. We can help you find accessories, replacement parts, replacement spa covers, and connect you with the manufacturer, when necessary.
Learn more at TheBackyardOutlet.com.
We're Here to Help You
Written by the company
- Our team will do our best to get you the experience that you are looking for!
- With over 20 years in the industry, we’re honored to share our knowledge with you. We are happy to help you with: selecting the spa, sauna, or lounger that fits your needs; walking with you through product setup when it arrives; and helping you maintain your investment for years to come.
We Guarantee FREE SHIPPING on ALL ORDERS!
That's right, ALL ORDERS.
To make sure you are getting the most bang for your buck, we offer free shipping on all orders so you can know what you are paying up front.
Contact info
861 McArthur St, 37355, Manchester, United States
- 800-207-5410
- sales@thebackyardoutlet.com
- thebackyardoutlet.com
Spice Up Your Backyard Today!
4.7
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My hot tub purchase experience was fantastic
My hot tub purchase experience was great. They kept me updated on the status of my hot tub and when I could expect it to be delivered. The hot tub was delivered on the exact date they promised. The delivery driver was kind enough to deliver the hot tub to the back of my house and even placed it on my back porch where we wanted it installed. The hot tub has been great. I would highly recommend buying a hot tub from Aqualife Outlet.
13 August 2024
Reply from The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs.
Thank you, The AqualifeOutlet.com Team
Fantastic hot tubs
these folks have this business down pat. thank you for your assistance
23 September 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of AqualifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Very easy process however I wish there…
Very easy process however I wish there were manuals specific to the particular spas you are looking at.
24 August 2024
Reply from The Backyard Outlet
Thank you for taking the time to leave a review on AqualifeOutlet.com. I suspect you mean to a manual created model by model, instead of all models in one manual; since the function of each model is relatively the same, the manufacturer tries to make it as simple as possible (though I understand not wanting to filter through unnecessary data!).
We’re so grateful for your feedback & hope to work with you again soon!
Wonderful to deal with
14 June 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
I was able to order the correct…
I was able to order the correct replacement filters for my spa over the phone and shipped to my door after many failed attempts at visiting the local spa/pool stores in my area.
15 June 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Thanks Aqualife!
Just completed a phone order for a hot tub from Aqualife. Customer service was amazing. The representative was knowledgeable, professional,friendly, and helpful. Thanks, Aqualife!
23 July 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to serve you & glad everything’s working out great!
DO NOT BUY. TRASH TUB
-We have had 2 technicians come out. The amount spent on said technicians. It is more than we paid for the tub.
How am I going to dispose of a hot tub? Since what ever company is in charge will not take it back.
I not sure who is in charge of how money is spent. But they are less than intelligent . They have used all the money we paid, to try to fix it. Now they are going to spend money to ship us a new one!?!?!
Still trash.
I have no idea who to speak with anymore regarding this issue.
No one wants to say they are responsible.
We have been fighting to have a repair. Took almost 4 months. It is not repairable.
Now they won’t take the dead tub away. Want to send a new one.
Won’t refund our money.
WOULD NEVER BUY OR CONSIDER THIS COMPANY AGAIN
HORRIBLE SERVICE.
HORRIBLE TUB
1 July 2024
Reply from The Backyard Outlet
Hello, Alicia...I am sorry to hear the issues you are having with your spa. We have only received one notice of your spa having a leak, and we sent you the details to talk with the manufacturer about resolving the issue.
Since then, we have not heard anything back from you, including any response to the troubleshooting tips we provided in that message.
We are well past any ability for the 30 satisfaction guarantee, but we are glad to help you coordinate with the manufacturer, if needed. Obviously, we will reach out to them and see what has been done already; and, we would love to hear your understanding of the situation, as of now.
I have never seen Strong Spas not stand behind their spa. They will not refund at all. If they deem the tub is not repairable, they will replace it with a new tub. Otherwise, they will send a tech to accomplish any repairs. The only issues I have seen with this is when the customer does not cooperate with them or the techs.
Back in February, we could have talked about the satisfaction guarantee, but we are still glad to help with the manufacturer, if desired. Please update us and let us know if we can help.
The AqualifeOutlet.com Team
Reply from The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Arrived with leaks, waiting weeks for a tech
Arrived with a faulty valve on the blower motor. Tech came out and fixed it all up within a week. Overall a good product, wish some of the jets had a little more pressure. Neck jets are amazing, the blower jets aren't what I expected but for the price this tub is worth it.
16 June 2024
Unprompted review
Reply from The Backyard Outlet
I am sorry to hear about the issues you are having with your new spa.
The manual walks through the need to tighten the PVC unions before filling, as they can loosen during shipping. It is a couple of threaded fittings that often just need a little tightening.
The blower vent might be made to shoot out a little stream of water to relieve pressure, but the manufacturer should be able to identify if that is the case. Air in the lines might impact jet pressure on specific jets (look at air locks in manual). If these end up being the issues, they are all setup issues based on how you fill it and the first time setup steps.
Let us know how things progress and give us a call if you don't get the help needed from the manufacturer!
Thanks, AquaLifeOutlet.com
LOVE our spa and the customer service!
27 April 2024
Reply from The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OhanaSpasOutlet.com
Great customer service
Great customer service. Very easy to contact a person vs. automated response system.
30 May 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Love my hot tub - looks gorgeous and great customer service
Love my hot tub! Tim Posch from ecommerce was amazingly helpful on every step from purchase, delivery, and set-up. Highly recommended. Thank you!!
27 May 2024
Unprompted review
Reply from The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations!
We look forward to working with you again for any of your spa needs. Thank you, AqualifeOutlet.com
Placing my order by phone
Although I had already done my hot tub selecting "homework" the customer service woman who took my order was very helpful. She was very professional but also personable. She offered good information and options and was very pleasant to speak with and offered good tips and advice.
20 May 2024
Reply from The Backyard Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations!
We look forward to working with you again for any of your spa needs. Thank you, AqualifeOutlet.com
Reply from The Backyard Outlet
Thank you for taking the time to leave a review on AqualifeOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from The Backyard Outlet
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Great spa, quick shipping, excellent price.
Our spa arrived earlier than promised, in perfect condition, and the shipping guy was very helpful in off-loading it to my storage location. Ther price of the spa was great.
15 December 2023
Reply from The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
speedy
very communicative and fast considering the need to coordinate with a technician.
19 April 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
I trust the technician was able to get everything you needed resolved!
Reply from The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The website was easy and helpful
The website was easy to navigate and I was able to order a hot tub in just a few minutes.
1 May 2024
Reply from The Backyard Outlet
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Delivery was on time
Delivery was on time, the spa was easy to set up, works great and looks good!
1 February 2024
Reply from The Backyard Outlet
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
And, it is a beautiful spa!
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