The Avenue Estate Agents Reviews 

629
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to ensure successful outcomes. The service provided is frequently described as exceptional, with many people highlighting the clear communication and quick responses to queries. Reviewers appreciate the proactive approach of the team, who are always available and supportive, making complex processes much easier to manage. The marketing efforts, including photography and social media, are consistently praised for being fantastic and effective in attracting buyers quickly. Many customers felt well-informed and supported throughout their journey, leading to a smooth and stress-free experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the team's commitment to exceptional service... See more

Customer service

Consumers find customer service to be positive, highlighting excellent communication and professionalism... See more

Response time

Customers consistently note positive experiences with response time, highlighting excellent communication... See more

Marketing

Clients share positive opinions on marketing, with many reviewers highlighting the fantastic photos, videos,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start they offer a modern selling experience with in-depth knowledge of pricing current market. the use of video drones and social media really helped to produce a quality video and pictures.... See more

Company replied

Rated 5 out of 5 stars

Emily Cuthbert-Edkins from Avenue estate agents was very professional and the most helpful person in the whole process of selling our old house and purchasing are new one. Her communication and respon... See more

Company replied

Rated 5 out of 5 stars

Big thanks to Henry and Jack for an amazing service from start to finish. Henry took over the area and helped us immensely through the marketing and completion of our sale. Henry went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Emily was fantastic from start to finish with the recent sale of our house. A superb agent who clearly loves her work, she didn’t miss a single detail! I could not recommend Emily enough and would str... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you do what you love you, put your heart in it....... At The Avenue, we're more than estate agents, we are all business owners. We listen, we care and we are passionate about providing a tailored service combined with innovative marketing, from the day we first meet, to the final home moving chapter. Our desire is to become the only estate agent of choice for the lifetime of people that matter most - you, our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

629 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(629)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from start to finish…

Amazing service from start to finish and not the over promise under deliver offered and fulfilled by many others. Proactive marketing, honest feedback from all viewings and a proactive progression team, chasing solicitors, buyers and sellers alike, hugely refreshing and appreciated

16 April 2026
Unprompted review
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Reply from The Avenue Estate Agents

Ian, thank you for taking the time to leave such a fantastic review. We’re thrilled you valued our proactive marketing, honest viewing feedback, and dedicated progression team keeping everything on track. Delivering on our promises from start to finish is exactly what we strive for—your comments mean a great deal.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

Fantastic service

Fantastic service from Emma and the team at The Avenue. After using a regular high street estate agent that was terrible Emma, Helen and Steph were brilliant. Personalised service with regular updates. Proactive management and our home sold very quickly. Can’t thank you enough and I highly recommend you to everyone.

16 April 2026
Unprompted review
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Reply from The Avenue Estate Agents

Rowan, thank you so much for your kind words and for taking the time to share your experience. We’re delighted Emma, Helen, and Steph could provide the personalised, proactive service you deserved—especially after your previous experience—and that your home sold so quickly. Your recommendation means a great deal.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Proactive, professional and personal service

We had a brilliant experience with Henry Teal for the purchase of our home after a previous sale with another estate agent fell through in the summer. We were feeling a bit disheartened but Henry came in to deliver a professional yet personal and incredibly proactive service. The communication was excellent throughout, always positive and encouraging and we're now sat in our new home and city as a result. Thank you Henry! Would 100% recommend.

27 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a wonderful review. We’re so pleased Henry’s proactive, professional yet personal approach helped turn things around after a difficult experience, and that his positive communication supported you into your new home.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Great support throughout

Anita Adams was our estate agent and was exceptional from start to end.

She was organised and informed throughout our initial viewings and responsive and transparent through the negotiation phase.

We felt she understood us, the house we were buying and the sellers really well. She also was fully involved throughout the conveyancing process to ensure things progressed smoothly.

Thank you Anita!

27 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Nick, thank you for taking the time to share such a thoughtful review. It’s fantastic to hear how Anita’s organisation, transparency, and involvement throughout viewings, negotiations, and conveyancing made a real difference. We’re delighted you felt so well understood and supported.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

A great estate agent!

Emily has been professional, available and has given great guidance on how to market my property and produced outstanding particulars and photos etc. Emily is also very personable and knows what she’s doing. Due to unforeseen personal circumstances, I have had to postpone the sale of my property. I will however have no hesitation but to engage Emily again when I am able to move forward. Her professionalism and understanding about having to withdraw my property unexpectedly was quite something. If you are looking for someone to go the extra mile, Emily will be the right person.

14 April 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for taking the time to leave such a thoughtful review Cathy—it truly means a great deal. We’re delighted Emily’s professionalism, guidance, and particularly her understanding during your unexpected change in circumstances stood out. We look forward to supporting you again when the time is right.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

Anita Adams @The Avenue Estate Agents…

Anita Adams @The Avenue Estate Agents is nothing short of fabulous!!
The service provided was exceptional with Anita being the glue that kept the chain together and moving at pace. She is always accessible and keeps you updated throughout the process!
I would recommend Anita to my family and friends without doubt (and we purchased and sold a house through her so saw both sides of her skill).
Simply outstanding.

27 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Phillip, thank you so much for your wonderful review—your kind words truly mean a lot. We’re delighted Anita could be the “glue” keeping everything together and ensure such a smooth, well-communicated process on both your sale and purchase. Your recommendation is hugely appreciated.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

What a great estate agent

What a great estate agent. my mums house was dealt with professionally and efficiently thank you Anita

20 February 2026
Unprompted review
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Reply from The Avenue Estate Agents

Julie, thank you for taking the time to leave such a kind review. We’re so pleased to hear that Anita handled your mum’s house with professionalism and efficiency, making the process as smooth as possible. Your feedback is greatly appreciated and will be shared with her.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

The most professional agent I have ever…

The most professional agent I have ever used. Anita never gives up. The market was very difficult but she steered it through in the end.

2 April 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to share such fantastic feedback. We’re delighted to hear Anita’s professionalism and determination stood out, especially in a challenging market. Her commitment to seeing things through is something we’re very proud of, and your kind words mean a great deal to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Amazing experience from start to finish…

Amazing experience from start to finish with Anita. She is truly exceptional xx

21 January 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you so much for your lovely review Amy. We’re thrilled to hear you had an amazing experience from start to finish with Anita, and that her exceptional approach made such a positive impression. Your kind words mean a great deal to us and will certainly be shared with her.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I felt I just wanted anyone who was thinking of having Martin as their agent, please go ahead and you will not regret it.
Definitely 5 ⭐️ rating

He has really been put through it with our house sale, and had to deal with extraordinary circumstances along the way.
He has handled everything so professionally, even when I have personally been so frustrated, he calmed me down and sorted the issue. We exchange on Friday at long last after 6 months.
But it’s done and it all down to Martin seeing it through.
THANK YOU
5⭐️
⭐️⭐️⭐️⭐️⭐️

10 April 2026
Unprompted review
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Reply from The Avenue Estate Agents

Julie, Thank you so much for your incredibly kind and thoughtful review. We’re delighted to hear how Martin supported you through such a challenging six-month journey, handling everything with professionalism and keeping things on track—even in frustrating moments. Congratulations on your exchange, and thank you for your recommendation.
Thanks again
James Humphries-Stone

Rated 5 out of 5 stars

Great experience

Working with Martin has been fantastic. He has been very responsive, helpful, and efficient throughout the process. Would definitely recommend.

10 April 2026
Unprompted review
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Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a wonderful review Danai. We’re thrilled to hear that working with Martin has been such a positive experience, and that his responsiveness, helpfulness, and efficiency stood out throughout the process. Your recommendation means a great deal to us.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Emily was amazing to work with

Emily was amazing to work with. Her responsiveness throughout was great and timely. All the bets Emily!

10 April 2026
Unprompted review
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Reply from The Avenue Estate Agents

Sunaiya, thank you so much for your kind words! We’re delighted to hear how much you appreciated Emily’s responsiveness and timely communication throughout your experience—it’s something we truly pride ourselves on. I’ll be sure to pass on your lovely feedback to her.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

We sold our house and purchased our new…

We sold our house and purchased our new home through The Avenue, Ben and Steph were great at finding our new home and handling the whole process!

8 April 2026
Unprompted review
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Reply from The Avenue Estate Agents

Emily, Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear Ben and Steph were able to find your new home and support you through both the sale and purchase—making the whole process seamless is exactly what we aim for.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

I recently sold my property with The…

I recently sold my property with The Avenue Estate Agents and I cannot recommend them enough. I was very impressed with Martin who was my go to agent from The Avenue. Given the stress of house selling/buying, Martin's communication and professionalism was second to none. Thank you very much for all your hard work. I can hghly recommend The Avenue to anyone.

30 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Mark, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Martin’s communication and professionalism helped ease the stress of selling—something many clients find challenging . Your recommendation truly means a lot.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

An excellent service from start to…

An excellent service from start to finish. Bailee was very diligent and honest throughout.

26 March 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Thank you for taking the time to leave such a wonderful review Wesley. We’re so pleased to hear you found the service excellent from start to finish, and that Bailee’s diligence and honesty stood out. Feedback like this means a great deal to us—thank you again for your support.
James Humphries-Stone

Rated 5 out of 5 stars

I can only praise Alice and Bailee

I can only praise Alice and Bailee . They are just the most amazing duo . They started a journey with us us and we trusted every word they said . They kept us up to date at all times . Nothing ever seemed a problem for them . They are professional kind and caring they treat you With respect . I can’t find fault with anything .
Other estate agents could learn a lot from Alice and Bailee. I would recommend them 100 % ,

27 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

John, thank you so much for your incredibly kind words and for placing your trust in Alice and Bailee throughout your journey. It’s fantastic to hear how well they kept you updated and supported you every step of the way—your recommendation truly means a lot to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Ben Dunn & The Avenue

We wanted a personal & incentivised approach to selling our property, and so had a few valuations from appropriate companies. It was close, but Ben Dunn at the Avenue assured us that he was the person to sell our home - and he didn’t disappoint. Timely, efficient, communicative, friendly, reliable- everything we wanted & more. Needless to say we sold quicker than we perhaps thought, and for the price we wanted. Well done, Ben - five stars. Wouldn’t hesitate to recommend The Avenue - and particularly you & Victoria. Thank you, you made a potentially stressful event hassle free.

25 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Claire, thank you for taking the time to leave such a fantastic review. We’re so pleased Ben delivered the timely, communicative and reliable service you were looking for, and that we could help achieve a quick sale at the right price while keeping everything hassle free. Your recommendation means a great deal.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

The Dunns were absolutely brilliant…

The Dunns were absolutely brilliant with their communication between us as buyers, the sellers and solicitors from organising the first viewing until post completion. Without them, a stressful event of moving would have been unmanageable in our process. We are so grateful to them! Highly highly recommended!

27 March 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Amy, Thank you so much for your kind words and for taking the time to leave such a thoughtful review. We’re delighted to hear that our communication throughout the process made your move more manageable—that’s exactly what we strive for. Your recommendation truly means a lot to us.
Thank you again
James Humphries-Stone

Rated 5 out of 5 stars

Best estate agents by far!

We recently purchased a property that was being sold through The Avenue. Put simply, they were hands down the best estate agents we’ve ever dealt with! Emma and Helen were great from the off. On both of our viewings of the property, we were given all the time we needed. They were very knowledgable, seem to have a positive relationship with the venders, and encouraging without being too pushy. Throughout the whole process they were very communicative, professional, warm, and responsive. They couldn’t have been better! We will certainly recommend them to anyone in the area who’s considering selling.

12 March 2026
Unprompted review
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Reply from The Avenue Estate Agents

Nicholas, thank you so much for your kind words and for taking the time to share your experience. We’re delighted Emma and Helen made such a positive impression, especially by giving you plenty of time during viewings and keeping communication warm and responsive throughout.
Thanks Again
James Humphries-Stone

Rated 5 out of 5 stars

Highly recommended

Emma and Helen worked so hard to sell our property, they are very dedicated and lovely to work with. We'd highly recommend them!

12 March 2026
Unprompted review
The Avenue Estate Agents logo

Reply from The Avenue Estate Agents

Jen, thank you so much for taking the time to leave such a wonderful review. Emma and Helen will be delighted to hear your kind words about their dedication and how lovely they were to work with. We truly appreciate your recommendation and wish you all the very best moving forward.
Thank you again
James Humphries-Stone

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