The Foldie Reviews 

2,068
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 935 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and practicality of the products, noting their excellent construction and stylish design. Many find the bags to be incredibly versatile, fitting perfectly under airplane seats and offering ample space for various items, making travel and daily use convenient. The customer service is frequently highlighted as exceptional, with people appreciating prompt responses and quick resolutions to any issues. However, some customers also noted issues with order and delivery, experiencing delays or problems with tracking information. A few other people also felt that the product quality was not always consistent, with some bags showing manufacturing faults or stitching coming undone after light use.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its great quality, versatile design,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent craftsmanship and durable... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering, quick... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery times and... See more

Customer service

Users describe positive interactions with customer service, highlighting that agents are often friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This bag does exactly what it promises - it holds heaps, is very well-made and folds up. I used it as an on board overnight bag on a train trip when I had to stash my big bag. I fitted all I needed w... See more

Company replied

Rated 4 out of 5 stars

Although it took a while for the bag to arrive (apparently customs checked it), I was very happy with it on holiday. I mainly used it for onboard items but on the way back it proved its worth as our R... See more

Company replied

Rated 5 out of 5 stars

Love my FOLDIE & girlfriend who I gifted the second one agrees. Her bag presently enjoying Paris & mine has just returned from China. Quality product I trust with everything & popping under seat or ea... See more

Company replied

Rated 5 out of 5 stars

Bag arrived quickly and as I had bought when by one get one free they were excellent value ( though I think I’d have been very pleased even if I’d have paid the price for one.) Good quality and the ex... See more

Company replied


Company details

  1. Bags and Luggage Store

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(2,068)

867 reviews in the last 12 months

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Rated 1 out of 5 stars

Received mine today

Received mine today
I bought the by one get on free sling back at 39.99..
Definitely not worth nearly 40 pounds ..and I would not even pay 20 pounds for the one .
It's a standard small bag ..a couple of pockets ..and 1 clip lock .
You could by bigger sling bags cheaper ..provided your own lock .I had high hopes but the bag my mother in law bought me for 5 pounds is way better .very disappointed .I would not waste your money ..emailed for return and no reply

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Travel and Crossbody bags

I ordered the B1G1 travel Foldie and the B1G1 Crossbody Foldie. The ordering process was easy and delivery quick. I have been able to pack a week's worth clothing in the travel bag. I feel like it will pass through TSA and fit nicely under my airline seat. The Crossbody is big enough for my phone, passport and other necessary items I need to get to quick while traveling overseas this summer. I highly recommend the Foldie line of traveling bags.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I purchased 2 of the Your travel essential crossbody bag FOLDIE BAGS under…

I purchased 2 of the FOLDIE BAGS under there "buy one get one free" offer after seeing it online. I am about to embark on one of many cruises ,and it will be just perfect as a crossbody bag. It holds so much of what you need when travelling , such as important travel documents and your travel essentials.
Such good value and such excellent quality, with safety features and is available in many beautiful colours ❤️✔️💯%

20 April 2026
Unprompted review
Rated 5 out of 5 stars

We love our Foldies!

We love our Foldies!! We just got back from St Croix in February..we took a full weeks worth of clothing and shoes in it expanded and used them as our carry ons. It was so much easier to put that in the overhead bins than heaving suitcases up there. We’re doing it again when we head to Florida in a few weeks. I have no desire to use a suitcase again lol

I have to say..some of the reviews are wild. We’ve used our Foldies as our personal item on previous trips completely packed out without being expanded and it fits under Southwest and Americans seats perfectly. So someone is being dramatic when they say if they had anything more than a swimsuit and towel in it it won’t fit lol drama and simply untrue.

20 February 2026
Unprompted review
Rated 2 out of 5 stars

Don't fall for it...

I sadly sprang for the 2 for 1 deal on the under the airplane seat sized bag and deeply regret it. It is nothing more than an a highly overprice nylon bag. Yes, you can take it on the plane, but if you put more than a towel and a swimsuit in it, it won't fit. Because there was extra overhead space (what a rarity!) I was allowed to stow mine in the overhead bin otherwise I would've had to basically repack right there in the airplane. Donated both bags to the thrift store when I got home.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I took advantage of the 2 for 1 deal .

I took advantage of the 2 for 1 deal on the Foldies. I haven't gone on my cruise yet so I haven't used my Foldie but I'm sure it is going to come in handy. I will take one in my luggage to use to bring home what I buy.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Foldie is an excellent company

Foldie is an excellent company that truly stands out. Their customer service is exceptional—responsive, helpful, and genuinely focused on making the experience smooth from start to finish. The products themselves are of outstanding quality, well-made, and clearly designed with care and attention to detail.

I’ve now purchased from them twice, and both experiences have been consistently positive. It’s rare to find a company that delivers both great products and top-tier service so reliably.

I wouldn’t hesitate to recommend Foldie and will definitely be purchasing from them again in the future.

3 April 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Katarina,

Thank you so much for such a wonderful 5-star review!

We are incredibly grateful for your kind words regarding our products and our support team. Knowing that you’ve had two consistently positive experiences with us truly makes our day. We strive to provide that perfect balance of quality and service, so it's rewarding to hear we hit the mark for you.

Thank you for your recommendation and for being a returning customer. We look forward to serving you again in the future!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Brilliant bags

Brilliant bags. Well made and very secure.

16 March 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Shirley,

Thank you so much for your lovely review! 🌟 We’re delighted to hear you find your Foldie bags well made and secure — that’s exactly what we aim for.

Wishing you many happy and stress-free travels with your Foldie!

Warm regards,
Hamza
The Foldie Team

Rated 5 out of 5 stars

Good quality

Good quality, plenty space and very light weight. Love the colors and feel soft surface and practical when was folded.

10 April 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Ola,

Thank you so much for your lovely review! 🌟 We’re delighted to hear you’re enjoying the quality, lightweight feel, and spacious design of your Foldie. It’s great to know the colours and soft material stood out to you too!

We hope it continues to make your travels easier and more enjoyable.

Warm regards,
Hamza
The Foldie Team

Rated 4 out of 5 stars

Very happy with the bags and colours.

Delivery took longer than expected, so I did have to chase. But communication via email was good and eventually reassuring. Arrived just in time for my Easter break.
The bags are wveryhting they are advertised at, I’m really happy with them.

13 April 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Mrs. Mirza,

Thank you so much for the 4-star review!

We're thrilled to hear that you love your new bags and that the colors lived up to your expectations. We are so glad they arrived just in time for your Easter break!

We sincerely apologize that the delivery took longer than expected. We appreciate your patience and were happy to stay in touch with you throughout the process to ensure everything was on track.

Thank you for your feedback, and we hope you had a wonderful holiday!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Very pleased with my purchase

I was sceptical having read some negative experiences but also some very positive. So I took the plunge and am so pleased I did. I love them and can’t wait to use them on my next flight.

12 April 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Lorraine,

Thank you so much for giving us a chance and for your lovely review! 🌟 We’re thrilled to hear that your Foldie exceeded your expectations and that you’re so pleased with your purchase.

We can’t wait for you to take it on your next flight — we’re sure it’ll make your travels even easier! ✈️

Warm regards,
Hamza
The Foldie Team

Rated 1 out of 5 stars

I ordered & was charged in January &…

I ordered & was charged in January & have not received & can not contact anyone to help! They took my money but no product! No tracking number or proof of mailing! Do NOT ORDER!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I love my Purple CrossBody Foldie

I love my Purple CrossBody Foldie (as well as its Replacement since the Strap of my previous one unexpectedly Broke after around eight months so I guess Daily Usage takes its toll) Excellent Customer Service because I enquired about their Refund/Exchange Policy only to be Shipped a Replacement at No Extra Cost since within Year's Warranty, Brilliant Product which fits all my Daily Essentials and sometimes even a 500ml Drinks Bottle, would deffo Recommend ^^

28 March 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi E Smith,

Thank you so much for your detailed and thoughtful review! 🌟 We’re really glad to hear that you love your Purple Crossbody Foldie and that it fits all your daily essentials so well.

We also appreciate you sharing your experience with the strap — and we’re happy our team could quickly arrange a replacement for you under warranty. Making things right for our customers is always a top priority.

Thank you again for your recommendation and support — it truly means a lot!

Warm regards,
Hamza
The Foldie Team

Rated 3 out of 5 stars

Has now arrived

Order now arrived product as expected. I would suggest Foldie review their communications system. Being asked to submit a review of the product a week before order arrives leaves one anxious that order has gone missing. Don't ask for a review until you are certain the order has been delivered.

11 April 2026
The Foldie  logo

Reply from The Foldie

Hi Celia💛

We’re really sorry for the worry and completely understand your frustration 🙏

Just to reassure you, UK shipping normally takes 4–8 business days, and I checked your tracking — your parcel is already with Royal Mail and is scheduled for delivery on 14th April ✨
https://www.royalmail.com/track-your-item#/tracking-results/IW783585355GB

This means your order is safely on the way, and the tracking should begin updating properly as it moves through the final delivery stage with Royal Mail 💙

Since your parcel is already confirmed in transit and due very soon, we’d really appreciate it if you could kindly update or remove the 1-star Trustpilot review once it arrives safely 🙏✨ It would truly mean a lot to our small team.

Thank you so much for your patience 💛

Rated 3 out of 5 stars

Long wait for delivery

Finally arrived and appears fit for purpose - however delivery took longer than expected. Website states the item would be packed and dispatched within 24 hours although it took 3 days for that to happen and then items were in transit for another week. I hadn't realised that the items would be shipped from China.

3 April 2026
Rated 5 out of 5 stars

I love my Foldie bags

I love my Foldie bags. I own three travel bags, two makeup bags, and a couple of sling bags. I just spent three days snorkeling in French Polynesia. My travel bag was perfect to haul around my snorkel gear, beach towel, and snacks. The bag kept dry what I wanted to keep dry in the bottom of the boat. The “ wet pocket “ was perfect for protecting my phone.

28 March 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Joy,

Thank you so much for the 5-star review!

It sounds like you had an amazing time in French Polynesia, and we’re thrilled to hear your Foldie bags were the perfect companions for your snorkeling gear. We love that the wet pocket kept your phone safe and dry!

Safe travels on your next adventure!

Best regards,

Hamza The Foldie Team

Rated 5 out of 5 stars

Foldie bags

I just got my 2 Foldies. I'm excited about using them, as I'm a pet sitter and I'm usually packing a bulky suitcase. Now I can pack all I need in my Foldie instead. I love the vibrant colors. Next I'm going to order the crossbody for easy hands-free shopping.
Thank you.

6 April 2026
Unprompted review
The Foldie  logo

Reply from The Foldie

Hi Nancy,

Thank you so much for the 5-star review!

We're so excited to hear that your new Foldies are replacing your bulky suitcases for your pet-sitting trips. It sounds like they'll make packing much easier, and we're glad you love the vibrant colors!

The crossbody bag will be a fantastic addition for hands-free shopping. We can't wait for you to try it!

Best regards,

Hamza The Foldie Team

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