THATS SO FETCH Reviews 1,097

DO NOT BUY FROM THIS COMPANY.
I bought 2 dresses which were poor quality, one of them had a stain and was pulled. These cost £70. I had to pay £4 to return them only to be told they only give credit notes not refunds. It doesn’t state this in the returns policy. The credit note was for £60 which is apparently due to the exchange rate🤷‍♀️. Very poor service.

Somehow I managed to order the wrong size on two different orders and I have to say the customer service both times has been amazing!
First time it wasn’t until it arrived so they gave me a credit note even before they had received the return and second time I noticed straight away, emailed and they corrected my order for me the next day.
This service make me want to order from them again as I have so much trust in them now.
Plus when I did get the right size, the outfit was 10/10!

- the dresses are awful quality, nothing like they are on the pictures - terrible returns

To start off, I'm 5"2 and got a size XS as per their sizing guidelines. However, when i received the Elai dress it draped below my feet and had weird gaping between my armpits and chest. Furthermore, the dress is completely see through and feels like it's made from a cheap material. Additionally, they play the store credit game, not indicating that you can only get store credit when returned anywhere during the purchasing process, only once i tried to return it. Beyond unhappy with this.

bought a dress from here, didn’t like it that much so I returned it, paid £60, but cost more of the express shipping as I needed it for a prom, I returned the item and have received a gift voucher of £60 instead of a refund, not one did it state that it came in store credits or a store voucher, I’m more than likely to not order from here again and that was my first time ordering, however I would much rather have my money back into my bank instead of a store voucher that will more thank likely never be used and will be a waste of my money.

Do not order from this site. Their returns are very well hidden so that you won’t realise you actually can’t return unless you want a store credit.
Poorly made items with cheap fabric.

if i could rate 0 i would! i’ve already left a message but the service which i’ve received after is terrible. firstly you do not put the correct information in your return and refund policy giving store credit and gift cards to keep money in your business which essentially is money laundering. i’ve sent so many emails trying to get my money for a dress which i received faulty and too small but communication is so terrible, referring to me as “lovely” “hun “babe” which is so condescending. is you business that bad that you have to lie to your customers to keep revenue high. it’s disgusting. i’m still waiting for my money back and there has been no communication except for their instagram messages which continue to make it seem as if i’m in the wrong. worst experience ever!

I ordered a dress 17 days ago now and it has still not been shipped, I have sent numerous emails and not had a response, I need this dress for an event and would just like to know when it will be sent and am getting increasingly worried that it never will be.
its been more than 1 month and it has NOT been shipped and they responded me here that it is but it is NOT TRUE

I recently ordered some dresses from this website, the dresses looked gorgeous and I was in need of one for an event. Unfortunately the dresses did not arrive in time for this event so I had to return them. Before I ordered the dresses I did not look at the returns policy and saw that you only receive store credit, not a refund which is my mistake for not checking before ordering. Once I realised this I emailed and managed to get a refund after sending emails about why I did not want them anymore and I wanted a refund and not store credit. The girls I emailed were lovely and I had no problems with the emailing and managed to get a full refund! They were amazing and so lovely so I really appreciate them giving me a refund even though it did say on the returns policy that they do not do them!

We ordered a dress for my daughter. They charged my card and confirmed the order and we heard nothing for 10 days! On day 10, I sent three emails saying please cancel and refund my order because the dress will definitely not arrive in time. 15 minutes after I sent the email, they magically "shipped" the dress...which I will now have to send back to AUSTRALIA! Avoid this company if you live in the US...maybe it is fine to work with them in Australia.

I came across this brand on socials and decided to check it out. I couldn't believe how fast my order arrived! Ordered on the weekend, arrived Tuesday morning. Amazinggg.
One pair of jeans was missing from my order, so I contacted the customer service team to enquire in case they were missed. Happily, the jeans are on pre-order and will arrive in a couple of weeks. The response was immediate, professional and friendly.
The only thing I would say is that I would have liked to have known the jeans weren't coming with the rest of the order, just so I was aware of it. But I do like that I could still order items on pre-order without them just being marked "out of stock" and can't get them at all. Just would have liked to have known it was a pre-order item and a rough expected date without having to enquire.
Overall very happy with the quality, postage speed and service was excellent!

Bought a shirt, kacey-long-sleeve-top-royal-blue-1, from that so fetch that states it's 65% cotton. In person, it's a 100% polyester. It came covered in deodorant stains and the breast area does NOT fit anyone bigger than a B cup.

The blantant mislabeling should tell you something.

*Customer service plays the store credit game, rather than refunding my money. I will proceed with cc dispute.

Fast shipping, great quick communication, as I needed to change the size of an item quickly before the order was sent. The clothes are always amazing quality xxx

Do not purchase!!!!! Would not even give this a star. Had the worst experience with this shop. I’ve ordered a dress which wasn’t cheap, it looked amazing on the pictures, however when I received it, it’s nothing like the picture. The material is so cheap, it feels weird on the skin and it definitely does not cost the price I’ve spent. I tried requesting a refund, was told I could only get store credit. I do not want that, considering all their dresses are probably cheap quality. I have purchased the label, at an extra cost that I had to pay, but when trying to generate the label, their website now says my order does not exist, even though the money was taken out my bank account. I’ve left multiple emails, didn’t get a response back. It all feels like a scam, I just want my money back and Im never ordering again from this dodgy website.

I ordered the Nerina Sequin maxi dress in AU size 4 and it fits amazing! Very comfortable and not too thin so it isn't see through like a lot of those types of dresses can be. I emailed the staff about an inquiry and they got back to me within a respectable amount of time and were helpful and kind. I definitely recommend THATS SO FETCH! Xoxo

I ordered a dress for an event and after waiting over a week and sending 2 emails I’ve finally had a response saying the dress was on pre order and won’t be sent for another few weeks?! No where was this advertised or stated as a pre-order item, I have been had over. Their email service is very slow and I’ve emailed with multiple solutions as I can’t wait that long for this dress and again am having no responses. Please reply to emails and help me sort this.

My daughter ordered a lemon dress from this seller, when it arrived it was in no way shape or form representative of what was displayed in the image. The dress was a completely different style, colour and shape and material. The material it was made from was the cheapest "dollar shop satin", not the luxurious material in the image, and the colour was shimmery yellow, NOT the pastel muted lemon in the photos. She have returned the dress but now Thats So Fetch are saying that they only offer a store credit. Do yourself a favour and DO NOT SPEND A SINGLE DOLLAR with them, unless you like wasting money. She is still campaigning for a refund in full, that is the only possible resolution. Expect there to be a footnote on the storepage saying "Dress will differ in style, color and material from image shown".

UPDATE:
My Daughter advised them that we had left this review and instead of the store credit being the only method of refund, ThatsSoFetch customer services HAVE ISSUED the refund back into our account. We should not have had to call them out, excellent customer service would have given us the confidence to shop there again in future.

Thank you for responding to me online. It would be nice if you responded to my emails that I have sent over the past few weeks, but obviously the only thing that matters is how “That’s so not Fetch” is perceived online. Again, don’t buy from these scammers, you will never get a real response from customer service and you will never get a refund for their cheap clothing. How about resolving a problem through an actual email rather than online?!

I was a little bit worried ordering from here after I reading the reviews. I am so glad I ignored them and did order a dress I absolutely love it, it’s gorgeous looks exactly like the picture fantastic material. I will definitely be ordering again from here 10/10