TGA Mobility Reviews 727

Absolutely brilliant all the way through. From calling to enquire, the gentleman that visited for a demo and delivery. Everyone was professional, friendly and knowledgeable. Didn't make me feel awkward or anything. Made the whole thing so easy and explained everything so I could understand and make an informed decision.

I’m very disappointed with my experience.

I received a WHILL F foldable wheelchair through Motability in November 2024, and since then I’ve had multiple issues, including error codes appearing on the display. After inspecting the chair, I found a crushed cable.

When I reported this, I was told the repair would not be covered under warranty as it was considered “user error,” and I would need to pay around £900, along with additional call-out fees just for someone to attend. This is simply not acceptable, especially when the issue was not caused by me.

The chair has never been folded by us at any point, so there is no way this damage was caused through misuse. It is only used locally and driven in and out of the garage.

After further inspection, it became clear the cables had not been installed or secured correctly underneath the chair at delivery. This likely caused the cable to move and become crushed over time.

When you pay over £3,500 for a wheelchair that includes installation, you expect it to be set up properly and in line with the manufacturer’s guidance. Unfortunately, that clearly hasn’t happened here.

What went wrong is a combination of poor installation and a failure to properly investigate the issue before assigning blame to the customer. Charging call-out fees and repair costs in this situation only adds to the frustration.

How this could be improved: ensure proper quality checks and installation at delivery, take customer concerns seriously, and carry out a fair assessment before dismissing faults as user error. The financial implications of call-out fees and repair costs, especially when the issue stems from incorrect installation, are not reasonable and should not be passed on to the customer.

I have now submitted a formal complaint regarding this issue and hope it will be resolved appropriately. I would welcome the company contacting me directly to resolve this matter.

Overall, very disappointing product quality and customer service. I would not recommend based on this experience.

No notification that they could not deliver against my order until I called to ask where it was, then told it is not available

Items ordered & delivered in good time. Very happy with the service.

item out of stock and not given update on availability despite assurances. really disappointing given that this was a gift

Easy to order what I needed, plus a quick delivery

Great service fast delivery very careful driver

Very friendly and helpful. Good knowledge of products

Exceptional customer interaction, no fluffy hard sell or pushy attitude

Fantastic customer service, Emma especially has been so supportive at what is an incredibly difficult time. The shop and the staff have helped me through with good advice and help on multiple occasions and in all interactions with them.

Easy to use web site.
Very prompt dispatch & next day delivery of the mobility scooter basket I ordered

From the first phone call to THA it seems like a fast track service that got my scooter on my driveway in four weeks.
Every person I spoke with was a nice and friendly ambassador for the company.
I chose the breeze scooter because to me it seemed the biggest scooter because I’m a big person. The mobility scheme took care of any worries about insurance and payment.
Thank you to everyone who helped me get back into the great outdoors.

Very pleased. Excellent items, value and service.

The customer service was prompt and provided a technical support very quick.
The technical support person was also very supportive and provided relevant information and timely,

Great service as expected
Professional to the end

I was worrying about Mum driving after a recent diagnosis so they tested her safety on the road.

They were happy that Mum is still safe on the road which is a weight off my mind.

The headlight and Rear indicator stopped working on my S3 Breeze. This company have switched to LEDs rather than conventional bulbs and not for ethical reasons. Before a £20 bulb would fix the issues. Now, they want £70 call out, £45/h for labour, £143.25 for a headlight assembly, £192.00 for a PCB, £14.20 for a rear right indicator, £14.30 for a rear left indicator and £13.20 for each front indicator. The went to lengths to mention these prices were before VAT (no mention of exemption) so the old model would have cost £20 to replace all the bulbs and this mob have made everything proprietary parts so they can charge £600 to get the lights working?!? I think this needs outed in the press. It's disgusting.

Great service, very helpful on the phone and super fast delivery.

Looks good on delivery.