I bought a tga vita sport mobility scooter with long range batteries and a snug canopy in black s/n 512stek24420016 on the 8/05/25 and I thought do a 2nd review 12 months later I still like the comf... See more
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Review summary
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When I called Gabriella was very helpful and suggested a home demonstration of the solo and duo power pack. Greg came and explained all the benefits of both units and we could test drive the duo on th... See more
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The sales rep was very helpful and friendly and explained how everything worked clearly. The duo power pack is absolutely amazing, pushing my daughter about with her new heavier chair would have been... See more
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Amazing service from start to finish. Staff was super helpful and polite. Gave me all the information about different models and let me test drive. Really quick house call and deliver once product pic... See more
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Company details
Written by the company
At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
Contact info
Woodhall Business Park, CO10 1WH, Sudbury, United Kingdom
- 01787 882244
- info@tgamobility.co.uk
- tgamobility.co.uk
4.2
Great
769 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
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Absolutely brilliant all the way…
Absolutely brilliant all the way through. From calling to enquire, the gentleman that visited for a demo and delivery. Everyone was professional, friendly and knowledgeable. Didn't make me feel awkward or anything. Made the whole thing so easy and explained everything so I could understand and make an informed decision.
30 March 2026
Reply from TGA Mobility
Thank you so much for your review Lisa. We are delighted to hear you had such a positive experience from start to finish. Our team will really appreciate your feedback . We are so glad we could make the process easy and comfortable for you.
Whill F issues
I’m very disappointed with my experience.
I received a WHILL F foldable wheelchair through Motability in November 2024, and since then I’ve had multiple issues, including error codes appearing on the display. After inspecting the chair, I found a crushed cable.
When I reported this, I was told the repair would not be covered under warranty as it was considered “user error,” and I would need to pay around £900, along with additional call-out fees just for someone to attend. This is simply not acceptable, especially when the issue was not caused by me.
The chair has never been folded by us at any point, so there is no way this damage was caused through misuse. It is only used locally and driven in and out of the garage.
After further inspection, it became clear the cables had not been installed or secured correctly underneath the chair at delivery. This likely caused the cable to move and become crushed over time.
When you pay over £3,500 for a wheelchair that includes installation, you expect it to be set up properly and in line with the manufacturer’s guidance. Unfortunately, that clearly hasn’t happened here.
What went wrong is a combination of poor installation and a failure to properly investigate the issue before assigning blame to the customer. Charging call-out fees and repair costs in this situation only adds to the frustration.
How this could be improved: ensure proper quality checks and installation at delivery, take customer concerns seriously, and carry out a fair assessment before dismissing faults as user error. The financial implications of call-out fees and repair costs, especially when the issue stems from incorrect installation, are not reasonable and should not be passed on to the customer.
I have now submitted a formal complaint regarding this issue and hope it will be resolved appropriately. I would welcome the company contacting me directly to resolve this matter.
Overall, very disappointing product quality and customer service. I would not recommend based on this experience.
15 August 2025
Unprompted review
Reply from TGA Mobility
Thank you for bringing this to our attention. We’re very sorry to hear about your experience. We can confirm we have been in touch and are continuing to investigate the matter, and will keep you updated as we work towards a resolution.
No delivery
No notification that they could not deliver against my order until I called to ask where it was, then told it is not available
1 April 2026
Reply from TGA Mobility
Hi Sam Thank you for bringing this to our attention. We are currently investigating the matter and will be in touch shortly.
Items ordered & delivered in good time
Items ordered & delivered in good time. Very happy with the service.
21 March 2026
Reply from TGA Mobility
Thank you so much for your kind review. We are really pleased to hear that your order arrived on time and that you’re happy with the service.
poor communication from sales department
item out of stock and not given update on availability despite assurances. really disappointing given that this was a gift
8 March 2026
Reply from TGA Mobility
We appreciate you bringing this to our attention. Our service team has been in touch and provided you with an update. If you need any further assistance, please feel free to contact us.
Reply from TGA Mobility
Thank you for your review, Martin. We are delighted you found the website easy to use and that your order was delivered quickly. Your feedback means a lot to us.
Reply from TGA Mobility
Thank you for the 5-star review Alan. We are delighted to hear you were happy with the service, fast delivery, and the care our driver took with your delivery
Reply from TGA Mobility
Thank you for your review. We are glad to hear you found the team friendly, helpful, and knowledgeable about our products.
Exceptional customer interaction
Exceptional customer interaction, no fluffy hard sell or pushy attitude
4 February 2026
Reply from TGA Mobility
Thank you for your great review Beverly. We are really pleased to hear you appreciated the straightforward and friendly approach from our team.
Fantastic customer service and help
Fantastic customer service, Emma especially has been so supportive at what is an incredibly difficult time. The shop and the staff have helped me through with good advice and help on multiple occasions and in all interactions with them.
21 February 2026
Reply from TGA Mobility
Thank you for your lovely review. We are so pleased to hear that Emma and the team were able to support you during such a difficult time. Your kind words really mean a lot to us.
Easy to use web site
Easy to use web site.
Very prompt dispatch & next day delivery of the mobility scooter basket I ordered
9 February 2026
Reply from TGA Mobility
Thank you for your review. We are glad you found the website easy to use and that your mobility scooter basket arrived quickly.
Knowledge and experience counts
From the first phone call to THA it seems like a fast track service that got my scooter on my driveway in four weeks.
Every person I spoke with was a nice and friendly ambassador for the company.
I chose the breeze scooter because to me it seemed the biggest scooter because I’m a big person. The mobility scheme took care of any worries about insurance and payment.
Thank you to everyone who helped me get back into the great outdoors.
4 March 2026
Unprompted review
Reply from TGA Mobility
Thank you for your lovely review Kevin. We are delighted to hear that your experience with the team was smooth from the first phone call through to receiving your scooter. It’s great to know our staff made a positive impression and that the process felt quick and straightforward for you. We hope you enjoy getting back out and about in the great outdoors!
Reply from TGA Mobility
Thank you for your review Robin. We are so pleased to hear you're happy with the cane/stick clips and that everything met your expectations.
The customer service was prompt and…
The customer service was prompt and provided a technical support very quick.
The technical support person was also very supportive and provided relevant information and timely,
2 March 2026
Reply from TGA Mobility
Thank you for your review Mr Nwobodo. We are really pleased to hear our team could provide prompt support and helpful information. We're glad we could assist you quickly.
Reply from TGA Mobility
Thank you for your review Mr Wright. We are really pleased to hear you were happy with the service and found our team professional throughout.
Mum's driving
I was worrying about Mum driving after a recent diagnosis so they tested her safety on the road.
They were happy that Mum is still safe on the road which is a weight off my mind.
3 March 2026
Reply from TGA Mobility
Thank you for your lovely review Peter. We are really pleased we could help put your mind at ease and confirm that your mum is still safe on the road.
Reply from TGA Mobility
Thank you for your great review! We are really pleased to hear you found our team helpful on the phone and that your delivery arrived quickly.
Reply from TGA Mobility
Thank you for your great feedback. We are delighted to hear everything looked good on delivery. We really appreciate you taking the time to leave a review.
The change is good thanks u
10 February 2026
Reply from TGA Mobility
Thank you so much for your review. We are really glad you’re happy with the change.
Reply from TGA Mobility
Thank you, Keith, for the 5-star review.
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