TextbookX Reviews 490

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

SCAMMERS DO NOT RENT FROM THEM. They will give you the same return label for your books and then claim you never sent one of the books so they can charge you extra. They are thieves preying on broke... See more

Rated 1 out of 5 stars

I ordered a textbook through my schools website (using this company). They were suppose to email me a digital code to use the book through canvas... they never sent it, only a receipt for purchase..... See more

Rated 4 out of 5 stars

Thank you so much! It's nice to know that you have such a good Customer Service department--and it's really hard on students and faculty, and especially your online bookstore. This season has been... See more

Rated 1 out of 5 stars

Ordered multiple books and two of them have already been canceled. One I received a confirmation email that the order had been fulfilled. Have ordered from many different book companies over 12 years... See more

Company details

  1. Hobby Store

Written by the company

TextbookX is an e-commerce site dedicated to finding students the lowest price for their books. We mix our own inventory with that of third-party sellers (in many cases, the same sellers as on Amazon and similar sites) in order to provide one of the largest inventories of new, used, digital, and rental books.


Contact info

2.2

Poor

TrustScore 2 out of 5

490 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

My experience of purchasing books from…

My experience of purchasing books from TextbookX has been great so far. The only issue I had with the service of this site is that back in the beginning of January when my second semester of college first started I tried to read an online textbook that I had already purchased the previous semester. The site said I still owned the book but I just wasn't able to read it, which was confusing and stressful. But outside of this experience, purchasing textbooks through this site has been really easy and useful.

9 January 2023
Unprompted review
Rated 3 out of 5 stars

This method of buying textbooks is more…

This method of buying textbooks is more efficient than ordering in person. But that is only if you receive the said textbooks in an efficient amount of time. It was very frustrating when some of my books did not come in and then I had to reorder them after my class had started and I needed to use the reading material. The shipping tracking is not accurate and if the product is late, you probably will not ever receive the item.

16 March 2023
Unprompted review
Rated 5 out of 5 stars

It was an easy process to purchase…

It was an easy process to purchase online and received the textbook on time. Received the redeeming process email shortly after purchasing giving me expeditious access to my book. Great experience overall!

9 January 2023
Unprompted review
Rated 4 out of 5 stars

Ashantee R

Purchased a book that said I’d be able to download it but once I redeemed the code it only allows me to access the book on that specific website. Better deal than most but still flawed

19 February 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered my books, and they were delivered before stated. I was happy and pleasantly surprised because I needed them as it was the first week of classes.

23 February 2023
Unprompted review
Rated 4 out of 5 stars

Satisfied with this Service

This service was easy and convenient to use for renting and buying my textbooks. I was able to access my online textbooks quickly after ordering. My books arrived in a fairly reasonable manner. However, I was able to find cheaper options for one of my books elsewhere.

20 January 2023
Unprompted review
Rated 4 out of 5 stars

Acceptable service

Acceptable service. Selling/returning/refunding books(specifically electronic in my case), was a bit confusing but I got the books in a convenient period of time.

12 January 2023
Unprompted review

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