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See what reviewers are saying

Rated 1 out of 5 stars

Horrible support. I've contacted Telia via chat and email multiple times asking to close my account. No response. And now some collection agency is approaching me asking to pay past due balance. I've... See more

Rated 1 out of 5 stars

Classic scamming An older person DOES NOT NEED 1gb/s internet speeds... Contacted them about canceling or downgrading to the cheapest - slowest plan for an already expired contract . Guess what... See more

Rated 1 out of 5 stars

If you live where there is optical fiber - then you are lucky, because Telia decided that this technology is outdated and will not provide it to new houses or areas. So instead of 1Gbps internet speed... See more

Rated 5 out of 5 stars

I use Telia for more than 10 years for both mobile service and home internet. I have moved one of my numbers to Tele2 recently to check their service and had to move it back, because the mobile inter... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Provider
  3. Internet Service Provider
  4. Mobile Network Operator
  5. Phone and Internet Service

Information provided by various external sources

Mobilaus ryšio, interneto ir televizijos paslaugos privatiems klientams. Planai ir įranga pagal jūsų poreikius lanksčiomis mokėjimo sąlygomis. Išsirinkite.


Contact info

  • Lvovo gatvė 25, 09320, Vilnius, Lithuania

  • telia.lt

1.8

Poor

TrustScore 2 out of 5

39 reviews

5-star
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1-star

No history of asking for reviews

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1.8

All reviews

(39)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best mobile and internet service provider in Lithuania

I use Telia for more than 10 years for both mobile service and home internet. I have moved one of my numbers to Tele2 recently to check their service and had to move it back, because the mobile internet was slower and didn't have good coverage in rural areas.
During the decade I spent with them there were some issues, but they are usually easy to resolve with support.

23 February 2023
Unprompted review
Rated 1 out of 5 stars

Super expensive ( In UK internet cost…

Super expensive ( In UK internet cost half the price ) and super slow internet ( they claim is 1GB ) ! you will not get even half !
Always will say that is due to wifi , but I have test cable too .
Absolutely scam !

31 January 2023
Unprompted review
Rated 1 out of 5 stars

Company doesn't care about you

Company sells you stuff, but then they don't care if what they sell is working or not. No assistance, even if the device stops working after a few days.
I will change the mobile company as soon as I have my money back!

26 November 2022
Unprompted review
Rated 1 out of 5 stars

Worst mobile operator service I ever…

Worst mobile operator service I ever had.

Mobile app and website for Ezys only available in Lithuanian which is non-sense, card is created mostly for foreigners. App and website are full of bugs and working very poorly. I tried to buy a plan, got a message that "Order accepted" and then it was not applied and all my money was charged within few days. Customer service was not friendly and not helpful.

It was clear that I wanted to buy plan and it is fault of Ezys/Telia that purchase was not handled on thier IT application side.

No refund was proposed and I didn't see any intention from this provider to help.

Highly not recommended.

13 April 2022
Unprompted review
Rated 1 out of 5 stars

Telia Lietuva is bad

After experiencing communication services in over 50 countries, this is the poorest Customer support.

Telia Lietuva has literally no customer support at all. There is never ever a direct answer to your questions, the hotline has waiting times up to 6 hours, which I indeed tried out and the customer support just hung up if they find your case too difficult to solve.

10 January 2022
Unprompted review
Rated 1 out of 5 stars

Worst internet provider

If you live where there is optical fiber - then you are lucky, because Telia decided that this technology is outdated and will not provide it to new houses or areas. So instead of 1Gbps internet speed with low latency, awesome stability which does not depend on weather we get crappy 4g internet which is completely opposite thing. Please avoid this greedy ass company at any cost! I really miss Teo.

27 March 2021
Unprompted review
Rated 1 out of 5 stars

I am um using (or trying to use) mobile…

I am um using (or trying to use) mobile 4G internet which only works if I am the only customer in the area where I want to use it.

We signed a 2 year contract with this organization and I warn everybody NOT to sign any agreement with Telia in Lithuania, you are playing Russian roulette...

29 September 2020
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Unprofessional, slow, the customer service is nonexistent! Had a very painful experience and had to switch to another company.

28 June 2020
Unprompted review
Show reviews in all languages. (39 reviews)

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