The phone connection is excellent. I love that with the auto charge on, I can have a conversation without the fear of a disrupton disconnect happening because of lack of funds I love that I can als... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Definitely a quick reliable way to keep in touch with everyone back home. Easy to dial, link up to your calling list . Increase your credit as needed -right on your phone Incase you run out while havi... See more
Your website interface is very poor and not easy to, for example, add new card expiration and security code details (card number the same). Took me over an hour to be able to do it. I've been worki... See more
Company replied
The cost is relatively fair, it is easy to sign-up and top-up your account and they charge by the nearest second not minute. The down side is that unlike using calling cards, one is not able to dial s... See more
Company replied
Company details
About TelephoneKenya.com
Written by the company
Founded in 2008, TelephoneKenya.com is a website dedicated to help Kenyan people living abroad keep a close relationship with their loved ones back home in Kenya. The services TelephoneKenya.com offers range from voice credit and monthly plans to mobile recharges.
For more info, visit:
Written by the company
- 24/7 Customer Service
International Calling to Kenya
Free Calling Apps | 100% Quality Guarantee
Call any phone in Kenya from any phone with our international calling app or local access numbers. You get the same great quality as if you were making a local call and at a fraction of the cost of other calling solutions.
- No hidden fees Pay only for the minutes you use. No hidden charges or other fees.
- 1 Minute Rounding You will be charged for your calls by 1 minute rounding.
- $5 Minimum Order Try Voice Credit for a low minimum order and enjoy long international calls.
Contact info
4780 Ashford Dunwoody Rd Suite A 236, 30338, Atlanta GA, United States
- +1 678 528 0398
- customerservice@telephonekenya.com
- telephonekenya.com
3.8
Great
726 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great and very fast connection!
I find that TelephoneKenya.com phoneline has a great and very fast connection. I think the prices are good too. Would recommend it highly to anyone needing to make that international call to Kenya in a less expensive way. There's also the credit coupons that come along once in a while and that adds up too. Topping up your credit is also very easy, just follow the prompts and click your top up, then proceed to making the call..all in one step!!
22 March 2022
I have been using TelephoneKenya for a…
I have been using TelephoneKenya for a number of years and have had great service. Call quality is usually clear and customer service is great the times I have contacted them. I recommend their service.
7 March 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fairly Priced
The cost is relatively fair, it is easy to sign-up and top-up your account and they charge by the nearest second not minute. The down side is that unlike using calling cards, one is not able to dial subsequent calls without needing to start all over each time.
10 February 2022
Reply from TelephoneKenya.com
Hello,
First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 5,029 Thank You points in your account, that can be converted into $50.29 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
In order to call faster, you can use our calling app, if you own an Android or an iOS device. The app is called KeepCalling and it enables you to call your phone contacts directly.
Your TelephoneKenya team
Love Tel Kenya
Love Tel Kenya. It’s always reliable and does not lose money. Even if I don’t use my account in 1 year or more, the same amount of money will still be there. Thank you
13 January 2022
very fast clear and effective
11 January 2022
Great love the service.
10 January 2022
I have used TelephoneKenya for many…
I have used TelephoneKenya for many years now calling relatives relatives and friends in Kenya. The calls are clear and prompt. Cost is reasonable in comparison with other providers. I have never had any bad experience.
5 January 2022
Not easy to figure out why a…
Not easy to figure out why a transaction failed. When are pending charges on a card canceled if transaction failed >24 hours?
18 December 2021
Reply from TelephoneKenya.com
Dear customer,
We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. Indeed a top up can fail for various reasons, but for sure the pending charges will be unblocked by the issuing bank in a few bussiness days.
TelephoneKenya.com
Very clear line and instant connect…
Very clear line and instant connect whenever I make a call. Really like this service.
17 December 2021
Not bad on my side
30 November 2021
ABOUT BUYING CREDIT
I would like to ask you whether you can set this keep calling application to buy credit through Safaricom Mpesa option starting at 100 Kenya shillings equivalent to $1.
27 November 2021
Reply from TelephoneKenya.com
Hello,
Thank you for your suggestion, it will be taken into account for future service changes.
Your TelephoneKenya team
Need to provide coupons oftenly…
Need to provide coupons oftenly especially for those of us frequent minutes buyers
16 November 2021
Reply from TelephoneKenya.com
Hello,
Thank you for your feedback. You can get free minutes through our Thank You program. There are two ways in which you can earn Thank You points:
1. each time you place an order, 2% of its value is turned into Thank You points
2. if a friend of yours opens an account with us using your referral code, when he places his first order you receive 500 Thank You points. You can find your referral code in your account information and you can also email it to friends from that section.
When you reach 1,000 Thank You points, you can convert them into $10 free Voice Credit. Right now, you have 20 points in your account.
In addition to this, we also host special offers and promotions that we advertise on email.
Your TelephoneKenya team
allways top.
5 November 2021
Have been using TelephoneKenya for all…
Have been using TelephoneKenya for all my International calls to relatives/ friends in Kenya now for over 9 years and the service exceptional. Never had any issues including sending credits to relatives in Kenya. Keep up the good job.
1 November 2021
It has been easy and quick to purchase…
It has been easy and quick to purchase air time and call without issues, few network issues but not extreme.
Easy calling when having auto call saved.
30 October 2021
Reply from TelephoneKenya.com
Hello,
We have great news for you! Because you've placed many orders on our website in the past, you now have 2,254 Thank You points in your account, that can be converted into $22.54 worth of Voice Credit for free international call.s All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
Your TelephoneKenya team
A very fast and reliable service
A very fast and reliable service i use since years.
And even if there occur some issues, which does not happen often, the competent service team is superfast and superfriendly. Therefore a 5/5 rating is accurate here in my eyes.
26 October 2021
Their website is always acting up
Their website is always acting up. Cant log in and buy minutes. Calls break midway. Lots of issues to fix .
25 September 2021
Reply from TelephoneKenya.com
Hello,
First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 7,266 Thank You points in your account, that can be converted into $72.66 worth of Voice Credit for free international call.s All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
In order to make sure you never run out of credit, you can activate the Auto Recharge feature available in your account Dashboard. Your Voice Credit balance will be automatically recharged with the amount of your choice once your credit goes below $5. Or you can choose a Monthly Plan that offers you a large amount of minutes for a lower rate. Kenya 180 offers 180 minutes for only $19.99/month (11.1¢/min) and Kenya 500 offers 500 minutes for $49.99/month (10¢/min). Monthly Plans are also renewed automatically and you can even purchase them in advance if you run out of minutes before their renewal date. We are actually running a promotion at the moment. You get $3 OFF your first month of using a Monthly Plan.
If you own a smartphone with an Internet connection, you can download our app called KeepCalling. It is available for iOS and Android devices and enables you to make calls easily and fast, by using your phone contacts.
If the problems persists, we advise you to contact our Customer Support team. They’ll be able to assist you best.
Your TelephoneKenya team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.