The phone connection is excellent. I love that with the auto charge on, I can have a conversation without the fear of a disrupton disconnect happening because of lack of funds I love that I can als... See more
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Definitely a quick reliable way to keep in touch with everyone back home. Easy to dial, link up to your calling list . Increase your credit as needed -right on your phone Incase you run out while havi... See more
Your website interface is very poor and not easy to, for example, add new card expiration and security code details (card number the same). Took me over an hour to be able to do it. I've been worki... See more
Company replied
The cost is relatively fair, it is easy to sign-up and top-up your account and they charge by the nearest second not minute. The down side is that unlike using calling cards, one is not able to dial s... See more
Company replied
Company details
About TelephoneKenya.com
Written by the company
Founded in 2008, TelephoneKenya.com is a website dedicated to help Kenyan people living abroad keep a close relationship with their loved ones back home in Kenya. The services TelephoneKenya.com offers range from voice credit and monthly plans to mobile recharges.
For more info, visit:
Written by the company
- 24/7 Customer Service
International Calling to Kenya
Free Calling Apps | 100% Quality Guarantee
Call any phone in Kenya from any phone with our international calling app or local access numbers. You get the same great quality as if you were making a local call and at a fraction of the cost of other calling solutions.
- No hidden fees Pay only for the minutes you use. No hidden charges or other fees.
- 1 Minute Rounding You will be charged for your calls by 1 minute rounding.
- $5 Minimum Order Try Voice Credit for a low minimum order and enjoy long international calls.
Contact info
4780 Ashford Dunwoody Rd Suite A 236, 30338, Atlanta GA, United States
- +1 678 528 0398
- customerservice@telephonekenya.com
- telephonekenya.com
3.8
Great
726 reviews
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Too expensive
11 August 2023
Reply from TelephoneKenya.com
Dear Eddie,
Thank you for your feedback!
Our goal is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter to find out when such offers are available.
For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min).
Your TelephoneKenya team
You are the solution to my call needs.I…
You are the solution to my call needs.I tried may service providers but you proved them wrong.
26 June 2023
Dropped calls
Every single call can never be completed without a dropped call. Cuts off for no reason even when you have credit on the line
23 April 2023
Reply from TelephoneKenya.com
Hello,
Thank you for your feedback. If the problem persists, we advise you to contact our Customer Support team. They’ll be able to assist you best.
Also, if you own a smartphone with an Internet connection, you can download our app called KeepCalling. It is available for iOS and Android devices and enables you to make calls easily and fast, by using your phone contacts.
Your TelephoneKenya team
payment option in Canada and connection issues
they should expand there payment system to all Amex payments in Canada.
a lot of time when I go to call I get the error message *your connection to the server failed. please try again!*
this gets very annoying especially knowing that we have purchases for the service... improve on that and I will give more stars
25 March 2023
Reply from TelephoneKenya.com
Hello,
Thank you for your feedback! It has been registered with our team.
In order to ensure the highest app call quality, please go through these checks:
-Make sure you benefit from a strong Internet connection.
-Make sure you have the latest app version installed on your device.
-Make sure you do not have any VoIP restrictions from your Internet provider.
-Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call.
As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app.
You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers.
Your TelephoneKenya team
Reloading calling minutes
It used to be easy logging into my account and reloading calling minutes, but apparently not any more. It was quite a task yesterday
25 March 2023
Reply from TelephoneKenya.com
Hello,
First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 1,913 Thank You points in your account, that can be converted into $19.13 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
Also, please let us know what you found difficult when placing a Voice Credit order. Either by replying to this review or by contacting our Customer Support.
Your TelephoneKenya team
Very expensive to call nowadays
Very expensive to call nowadays. I am quiting soon. Just a month ago the cost for calling from AUSTRALIA to kenya was increased by 100%. That's huge change.
18 February 2023
Reply from TelephoneKenya.com
Hello,
We have great news for you! Because you've placed many orders on our website in the past, you now have 1,714 Thank You points in your account, that can be converted into $17.14 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
Also, our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter and follow our Facebook page to find out when such offers are available.
For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min).
Your TelephoneKenya team
The cost of minutes is too expensive
21 January 2023
Reply from TelephoneKenya.com
Hello,
Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please follow our Facebook page to find out when such offers are available.
For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). We are also currently hosting a promotion which will give you a $3 discount on the first month of use for either Monthly Plan.
Your TelephoneKenya team
you cant hire the voice klialy.
31 July 2022
Reply from TelephoneKenya.com
Hello,
Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks:
-Make sure you benefit from a strong Internet connection.
-Make sure you have the latest app version installed on your device.
-Make sure you do not have any VoIP restrictions from your Internet provider.
-Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call.
Your TelephoneKenya team
My go to long distance calling card/Service
This has been my go to ever since I discovered Telephone Kenya. I have never had any regrets, very affordable, clear and above all functional in every aspect. Thank you
28 September 2022
You surpass all other providers I have used.
Your services suppasses all other networks I have used so far. Keep up your good work supporting the people to keep contacts with their loved ones. Thanks
2 September 2022
Telephone Kenya
Telephone Kenya, the best. I have used Telephone Kenya for years, never a problem, fast service too.
5 August 2022
Sometimes the other person finds it…
Sometimes the other person finds it difficult to hear me from my end! as that happens it consumes my credit.
28 July 2022
Reply from TelephoneKenya.com
Hello,
Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks:
-Make sure you benefit from a strong Internet connection.
-Make sure you have the latest app version installed on your device.
-Make sure you do not have any VoIP restrictions from your Internet provider.
-Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call.
As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app.
You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers.
Your TelephoneKenya team
Good and Consistent Service
I have been using this service for years. It's great and the calls are clear. Try the app which works better as it can sync to your contacts.
5 July 2022
Reply from TelephoneKenya.com
Hello,
Thank you for your feedback! In order to be able to assist you, we need to find your account in our system. Can you please provide us your account details?
Your TelephoneKenya team
Very efficent
5 July 2022
I ordered a
I ordered a. Credit of $20 . It was deducted from my account but never updated on my phone
4 July 2022
Reply from TelephoneKenya.com
Hello,
On May 26 you placed a Voice Credit order of $20. That amount is available in your account to use for international calls and SMS. If in fact you meant to recharge your mobile phone for local calls, the product you need to buy is Mobile Recharge. In this case, we can refund you for the Voice Credit order you placed by mistake. Please contact our Customer Service, they will be able to assist you promptly.
Your TelephoneKenya team
Over 10 years, still loving it
I have used it for around14 years, still loving it . Just know it,try it and you will love it
18 May 2022
Its a very Good App.
15 May 2022
Sendwave is very safe,efficientand…
Sendwave is very safe,efficientand reliable.keep up good work
10 May 2022
Good sound quality
Good sound quality. Works well, and I am figuring out how best to maximize my efforts
2 May 2022
Reply from TelephoneKenya.com
Hello,
Thank you for your feedback! However, your rating seems to contradict your comment. Three stars mean you are having some problems with our service. Did you perhaps mean to give 5 stars?
The service that gives you the best value for money is the Monthly Plan. It offers you a set number of minutes per month at a lower rate/minute and is automatically renewed every 30 days.
We have two types of Monthly Plans: Kenya 180, which gives you 180 minutes to any number in Kenya for $19.99/month (11.19.4¢/min), and Kenya 500, which offers you 500 minutes to any number in Kenya for $49.99/month (10¢/min).
In fact, we are running a Monthly Plan promotion right now: you get $3 off the first month of using any of these Monthly Plans.
Your TelephoneKenya team
I give Telephone Kenya 3.5 Stars.
I give Telephone Kenya 3.5 Stars.
The service is good and convenient.
Network is good.
The only thing that needs adjustments is the cost.
The price is on the higher side.
Thanks
Terry
4 April 2022
Reply from TelephoneKenya.com
Hello,
We have great news for you! Because you've placed many orders on our website in the past, you now have 1,100 Thank You points in your account, that can be converted into $11.00 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section.
Your TelephoneKenya team
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