It was a very easy company to deal with. Friendly and helpful service with a quick dispatch time. Very easy to set up the GPS Alarm system and a very reasonable price compared to other companies. Al... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered over the phone on behalf of my elderly mother, after making an initial enquiry by phone to clarify which option would be best for her. Customer service was excellent on both occasions and... See more
Company replied
This is the second time we have used this company. Seven years ago we used it for my mother in law and now are using them for myself. I have accidentally set it off twice and the response has been fan... See more
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It was easy to order, payment process simple, despatch of product and delivery date, etc good. I would not have been able to set it up but my son did this for me, tested and said was very straightfo... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Written by the company
- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
We will delivery your alarm order on the next working day for free
Contact info
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, United Kingdom
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Extremely disappointed with telecare’s…
Extremely disappointed with telecare’s refund policy. My mother had to go into a home a couple of days after ordering the fall alarm. Despite being in the cooling off period and this being a difficult and expensive time, telecare refused to refund their set up fees.
19 June 2026
Reply from Telecare24
Dear David,
First and foremost, we are very sorry to hear that this is a difficult time for your family, and we completely understand that transitioning a loved one into a care home is a major emotional and financial adjustment.
We would like to clarify the nature of our setup fee as we always aim to be as transparent as possible. Our setup fee is mentioned on our website and outlined within our Terms and Conditions prior to purchase.
While we do offer a cooling-off period for the service itself, the setup fee reflects the work that is fully completed prior to the equipment being dispatched. This includes collating the user’s information, programming and configuring the system specifically for your mother, testing the equipment, and preparing, supplying, and arranging delivery.
Because these technical and administrative steps are carried out before the equipment is self-installed, they form part of a service that has already been fully delivered.
I hope that the explanation above will be of some reassurance, and it has provided you with a better understanding of how our service works. Wishing you all the best.
Kind regards,
The Telecare24 team
Happy with the service
18 June 2026
Reply from Telecare24
Hi Coral,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
I've found Telecare very good over the…
I've found Telecare very good over the last few years for my mum. I'm somewhat at a loss as to what has changed about the receiver as it is identical to the old one and still plugged into my broadband! Also, although it got the discount, no one seems to realise I'm an existing customer as no pre-filled details and I was asked to complete a new customer review. That's why it is 4 rather than 5 stars.
19 June 2026
Sorry
Sorry, I have been away and have not yet got my alarm working, so I am not able to give any kind of review.
24 June 2026
The set up was easy to do
The set up was easy to do. The order process was quick snd easy, and the kit arrived safely in a few days of placing my order. The system was usef the day after it was set up and the team called me straight away and I went round to find that Mum had fallen
23 June 2026
Reply from Telecare24
Hi Michael,
Thank you so much for sharing your experience with us.
While we are so sorry to hear about your mum's fall, we are incredibly relieved that the system did exactly what it was designed to do and that our team was able to alert you immediately.
Knowing your mum has that safety net in place and that you can reach her quickly when it matters most is why we do what we do. We're sending our very best wishes to both you and your mum for her recovery.
Regards,
The Telecare24 team
The setup of the system was child's play.
The setup of the system was very easy and the first test of the system went very well, the speaker volume was a bit loud but this can easily be changed via calling in to telecare.
24 June 2026
Reply from Telecare24
Hi Shaun,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Happy customer
The customer service team were very helpful when placing my order. My order arrived within 48 hours and the set up was very easy.
24 June 2026
Reply from Telecare24
Hi Julie,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
We ordered the system for my Mum
We ordered the system for my Mum. It came within the 24 hour time scale they specified. Setup was very easy and my mum was able to hear and speak to them through the device clearly.
24 June 2026
Reply from Telecare24
Hi Angela,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
We have only just started using…
We have only just started using telecare and within 2 days my mother accidently knocked her alarm at about 3 am ,we recived pbone calls to say there was a problem . It was a very quick respone
Which we are very pleased with .
24 June 2026
Reply from Telecare24
Hi Vanessa,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Well pleased with the easy ser up.I…
Well pleased with the easy ser up.I accidentally dropped my pendant and someone asked if I was ok,that was in seconds.Hopefully it won’t happen for real.It really put me and ,y families mind at rest
24 June 2026
Reply from Telecare24
Dear Hazel,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Very satisfied
The fact is that apart from original registration,which went smoothly, I have had no cause to contact you
19 June 2026
Reply from Telecare24
Dear Brian,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Easy to apply
It was a simple process to apply & set up. The service was quick & was set up within 48 hours of applying & the receipt of the alarm. The service is invaluable, so easy to use & can be taken anywhere
23 June 2026
Reply from Telecare24
Dear Mr Maxwell,
Thank you so much for this wonderful review!
We are absolutely delighted to hear that you found the application and setup process so simple and quick.
It is also fantastic to hear that you love the freedom of being able to take the alarm anywhere with you! Providing that invaluable peace of mind, both at home and on the go, is exactly why we do what we do.
Thank you for choosing us and for sharing your great experience. Stay safe and well!
The Telecare24 team
Could not get signal so had to return…
Could not get signal so had to return product following discussion with call centre
22 June 2026
Reply from Telecare24
Thank you for your feedback.
We are sorry to hear the mobile signal in your area was weak. The signal strength is unfortunately dependent on local network infrastructure and out of our direct control. The refund was issued following your discussion with our support team and hope it helps resolving things for you.
If you feel our customer service met your expectations, we would be very grateful if you might consider updating your star rating to reflect your experience with our team. We wish you all the best in finding a suitable alternative.
Kind regards,
The Telecare24 team
Order was actioned
Order was actioned, and equipment arrived within the stated time line.
15 June 2026
Reply from Telecare24
Hi James,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Poor service and dishonest pricing
Just called to buy one of the telecare pendants which is showing on the website from £15 a month only to be told that the prices are incorrect on the website £108 for the first 3 months then an additional £73 every 3 months after. Apparently the website prices are wrong and need updating. This seems very unprofessional and misleading to customers.
6 July 2026
Unprompted review
Reply from Telecare24
Dear Amanda,
We have previously been in touch regarding this issue.
We believe this review may have been left for the wrong business. We have no record of your phone call to us (0800 180 85 40). Our pricing (which can be found at https://www.telecare24.co.uk/products/#compare-plans) does not in any way reflect the pricing model described in your review.
We believe that this was an honest mistake and that you spoke to a different company before leaving a review for us.
There are many businesses that provide "telecare" service, so it is very possible there has been some confusion.
As reviews are very important to the reputation of our business, and also to customers who rely on them when making decisions, we would kindly ask if you could please remove this review if it was intended for another company.
Additionally, we would be more than happy to take your call and discuss what you are looking for from a telecare provider, and walk you through our true pricing model.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hello,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Easy to arrange
Easy to arrange, quick delivery. Setup was a little more complicated than advertised, as wasn’t just a matter of plugging in the box. The customer service team were however very helpful when contacted! The setup took about an hour but then worked very well,
19 June 2026
Reply from Telecare24
Dear Mrs Walsh,
Thank you for taking the time to share your feedback!
We are glad to hear that arranging your service was easy and that your delivery arrived quickly. We are sorry to hear that the setup turned out to be a bit more complicated than advertised and took a little longer than expected. However, we are so pleased that our customer service team was able to support you and guide you through the process successfully.
It is wonderful to know that everything is now working very well and providing you with the service you need. If you ever need any further assistance, please don't hesitate to reach out!
The Telecare24 team
Reply from Telecare24
Dear Mr Benting,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Reply from Telecare24
HI Jackie,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Good value and service
The transition between my old provider and this was very good and service so far very pleased with.
16 June 2026
Reply from Telecare24
Hi Pat,
Thank you for your feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
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