It was a very easy company to deal with. Friendly and helpful service with a quick dispatch time. Very easy to set up the GPS Alarm system and a very reasonable price compared to other companies. Al... See more
Company replied
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Review summary
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Ordered over the phone on behalf of my elderly mother, after making an initial enquiry by phone to clarify which option would be best for her. Customer service was excellent on both occasions and... See more
Company replied
This is the second time we have used this company. Seven years ago we used it for my mother in law and now are using them for myself. I have accidentally set it off twice and the response has been fan... See more
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It was easy to order, payment process simple, despatch of product and delivery date, etc good. I would not have been able to set it up but my son did this for me, tested and said was very straightfo... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Written by the company
- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
We will delivery your alarm order on the next working day for free
Contact info
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, United Kingdom
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Eases the anxiety of living alone!
My mum is new to using a pendant alarm & fortunately she hasn’t needed to call for help as yet. I would like to state that from our first enquiry to delivery & setting up has been excellent. Everything in the package was very easy to follow & simple instructions lead us right through to the test call.
It has given us peace of mind that someone is at the end of the line 24/7
10 June 2026
Reply from Telecare24
Hi Sarah,
Thank you so much for sharing this lovely feedback! We are absolutely delighted to hear that the entire process, from your first enquiry to the test call, was smooth and straightforward for you and your mum.
While we hope she never actually needs to use the pendant for an emergency, we are so glad it has eased the anxiety of living alone and brought your family that invaluable peace of mind. We are always here for her.
Kind regards,
The Telecare24 team
I am a new customer and feel safe.
I am a new customer, i liked the fact that their brochure clearly laid out the contract pricing and that you were able to order your system online, and it was delivered within a couple of days, there is a one off £45 charge for them setting up your system, setup was very easy, just plug the control unit in and you can connect to to your own wifi or it has a built in Sim card. I made one test call that was answered quickly and you talk to them through the base unit. There is battery backup, the wrist button whilst larger than the one from my previous company is i nice light grey colour so not obtrusive and it contains fall detection. You have the option of one annual payment or can pay monthly. So far everything is good.
17 June 2026
Reply from Telecare24
Hi Barry,
Thank you so much for the fantastic review!
We are thrilled to hear that your experience as a new customer has been so smooth, from browsing our brochure to the quick delivery and easy setup.
It’s great to know that the built-in SIM, battery backup, and broadband connection options are giving you confidence in the system.
We’re also glad you like the design of the fall sensor! Thank you for choosing us, and please know our team is always here whenever you need us.
Kind regards,
The Telecare24 team
Amazing service and helpful
Amazing service and helpline, ordered quickly over phone. Took 2 days to arrive. Its easy to set up a lot better than other companies.
Love it
15 June 2026
Reply from Telecare24
Hi Valerie,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Graham,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
I ordered the product on Monday morning…
I ordered the product on Monday morning .
It arrived the following day!
Very easy to set up .
The person who answered the test call was so polite and reassuring.
Excellent service .
16 June 2026
Reply from Telecare24
Hi Hilary,
Thank you so much for taking the time to share your review! We are thrilled to hear how quickly your order arrived and that setting everything up was a breeze. Providing polite, reassuring support is at the heart of what we do, so we’ll be sure to pass your kind words along to our care team. We’re always here if you ever need us!
Kind regards,
The Telecare24 team
Prompt delivery & easy set up
Prompt delivery & easy set up
Customer Advisors were very helpful
9 June 2026
Reply from Telecare24
Hi Amanda,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Easy registration with easy to follow…
Easy registration with easy to follow instructions. It was just click click click done.
15 June 2026
Reply from Telecare24
Hello,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Not sure I have appropriare device
Not sure I have appropriare devocs aas I'm activ and out and about our nature resve up to 6 miles away. Perhaps a wrist attachment more appropriate? Also have no ydea abot when to charge there is no indication so very much ad hoc charging.
Not sure whether its working ot not.
2 June 2026
Reply from Telecare24
Dear Mrs Halpin,
Thank you for your review.
I can see that our support team has been in touch to help with your query and discussed the different alarm options with you and recommended the GO Active! alarm based on your active lifestyle, including your trips to the nature reserve. As the other two alarms can only be used at home, the GO is very much the most appropriate product for your needs.
However, if you do have any further questions, please don’t hesitate to get in touch , we will be happy to help.
To check that your device is working correctly, you can make a test call by pressing and holding both buttons on the front and back of the GO Active! at the same time. You will hear a sound and the device will vibrate.
We recommend testing your equipment once a month to make sure everything is working well and to give you extra peace of mind.
Your alarm was supplied with a user guide, which includes information on how to charge the device, how to make a test call, and may also answer any other questions you may have.
But please don't hesitate to contact us directly, we are always here to help.
Kind regards,
The Telecare24 team
Well priced and quick and easy to set up
9 June 2026
Reply from Telecare24
Hi Robert,
Thank you so much for your review!
We would greatly appreciate knowing how we could have earned that final star from you. If you have any suggestions or feedback on how we can improve, please feel free to send us your email to support@telecare24.co.uk
Kind regards,
The Telecare24 team
100% Recommend.
Kind, caring, helpful staff on the phone. Received my community alarm quickly and had to use it within a week of having it. Everything was handled efficiently with care and follow up calls after. I can't thank you enough. I'm very happy and it's peace of mind knowing I am not alone in my home.
8 June 2026
Reply from Telecare24
Hi Shirley,
Thank you so much for taking the time to share your experience with us.
We are incredibly glad to hear that our team was able to support you so quickly and efficiently when you needed us most. Hearing that you now have peace of mind and feel safe in your home is exactly why we do what we do.
Please know that we are always here for you whenever you need us.
Kind regards,
Valeriya
My mother's telecare stopped working…
My mother's telecare stopped working after going digital it appeared we had to have a new contract and equipment.
The filling out of the contract was a bit of a faff considering all the info was on the existing one but done by me straight away.
The equipment was sent as soon as the contract was received and arrived promptly. A sigh of relief when all tested.
8 May 2026
Reply from Telecare24
Hello,
Thank you for taking the time to leave your feedback. We are so pleased to hear that your mother’s telecare is back up and running and that you now have that sigh of relief knowing she is protected.
As the UK transitions from analogue to digital phone lines, we unfortunately have to establish new digital-specific service agreements. We appreciate your patience in completing this so promptly.
We are glad to hear the new equipment arrived quickly. If you or your mother need any further assistance as you get used to the new digital system, please don't hesitate to reach out to our team.
Best regards,
The Telecare24 team
Reliable service
The staff have always been friendly and helpful. Sadly the fall detection bracelet is not great when your non-dominant arm is in plaster so I’m having to wear it on a string around my neck which is unsightly! But other than this temporary hiccup, the service works well.
12 June 2026
Reply from Telecare24
Dear Margaret,
Thank you for your review! We are so pleased to hear that you have found our staff to be friendly and helpful, providing a reliable service is our top priority.
We were sorry to hear about your arm being in plaster, we wish you a very speedy recovery!
While wearing your pendant around your neck might not be your first choice, the most important thing is that the device stays with you and is easily accessible.
We are glad to hear that, despite this temporary hiccup, the service is working well for you.
If you have any questions, please don't hesitate to get in touch.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Graham,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Kay,
Thank you for leaving us your 5-star review.
We are delighted to hear our customer service team are brilliant!
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
I ordered the wrist telecare 24 by…
I ordered the wrist telecare 24 by phone for my father. assistant guided me through the purchase of the wrist telecare 24. My father has no internet but it works through mobile data I put 4 contact numbers for assistance if he falls so someone will be able to help him. My father pressed the wrist pendant for a test run and someone in Control Room answered loud and clear which is perfect as my dad is hard of hearing. Father has not yet had another fall, telecare 24 gives me peace of mind that if he does have a fall someone on our list will be notified..
11 June 2026
Reply from Telecare24
Dear Ms Webb,
Thank you for your wonderful review! We are so pleased to hear that our team was able to guide you through the purchase of the wrist alarm for your father.
It is especially great to hear that your father could hear our support team operator loud and clear. We understand how vital clear communication is, particularly for those who are hard of hearing.
Knowing that you have four contacts ready to be notified gives that essential peace of mind to the whole family. We are glad we can be there in the background to support your father's independence.
If you have any questions, please don't hesitate to get in touch.
Kind regards,
The Telecare24 team
Always at the end of the phone to help…
Always at the end of the phone to help your every needs.
12 June 2026
Reply from Telecare24
Dear Mrs Varley,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
I have only just had te Item by very…
I have only just had te Item by very please with it good looking and easy to use
12 June 2026
Reply from Telecare24
Hi Kenneth,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Excellent
Excellent, professional and prompt service. The alarm was delivered within 24-hours of me pacing the order.
My mum accidentally activated her alarm last week and said that the call-handler was very kind and reassuring.
11 June 2026
Reply from Telecare24
Hi Dean,
Thank you for your excellent review! We are pleased to hear that your order arrived so quickly, as we know how important it is to get these safety measures in place as soon as possible.
It is also wonderful to hear how well our team handled your mum’s accidental activation last week.
If you have any questions, please don't hesitate to get in touch.
Kind regards,
The Telecare24 team
Peace of mind
Operator understanding when my friend explained he was speaking for me. I am 88 and do not hear well on phone. He relayed questions and answers! Delivery was good ...prompt and well packaged.
25 June 2026
Reply from Telecare24
Hi Dorothy,
Thank you for your lovely review. We are so pleased to hear that our operator was understanding and patient while working with your friend to ensure everything was clear for you.
If you have any questions, please don't hesitate to get in touch.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Pat,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
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