Teifihealth Reviews 

362
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional medical team for creating a welcoming, calm, and reassuring environment during visits. People also appreciate the efficient online booking system and prompt appointments that provide quick access to necessary healthcare services without delays. Reviewers highlight that doctors take plenty of time to listen carefully to concerns and explain medical results thoroughly. Some reviewers were not happy with occasional communication gaps after booking or felt that certain treatments did not provide a complete solution. A few consumers noted that follow-up details could sometimes be clearer to help them understand the next steps in their care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that receptionists and medical... See more

Service

Reviewers highlight positive aspects of service, consistently praising the welcoming environment, prompt... See more

Customer service

Consumers find customer service to be positive, highlighting helpful receptionists and thorough... See more

User experience

Reviewers mention deep satisfaction regarding their user experience, highlighting clean surroundings and... See more

Booking process

People report high satisfaction with the booking process, highlighting a super easy and efficient online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The appointment started on time. The staff with whom I had contact were pleasant,polite and professional. Most people don’t like or enjoy going to see the doctor,but the building was well looked af... See more

Rated 5 out of 5 stars

Absolutely fantastic service!! My son was recently reviewed by Beth and her team. They were so patient and understanding and spent a lot of time explaining everything to him. He wasn't in any way rush... See more

Rated 5 out of 5 stars

I had my inital video consultation with Dr Nick , who referred me that day for further investigations . My results were delivered and discussed at length with me via telephone consultation with... See more

Rated 5 out of 5 stars

I’ve just had my third treatment of cryotherapy to remove sebaceous keratosis. So far I’ve had 30 treated, it does sting a bit, but don’t let that put you off, the results are worth it! I already ha... See more


Company details

  1. Medical Clinic

Written by the company

Private Health Services in West Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

362 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(362)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Health issues put to rest.

Due to family health issues I was encouraged to go for this consultation. I found the staff welcoming and professional. I received a helpful, considerate and informative consultation, that gave me and my family peace of mind and the confidence to move forward. Thank you so much. Would highly recommend.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

When rang ,Receptionist very helpful

When rang ,Receptionist very helpful, cheerfull ,no waiting to be answered, a choice of appointments given . On arrival greeted by the Receptionist, was asked to sit on a lovely comfortable settee , and then was greeted by the Health care nurse , she was lovely ,did her work perfectly in the treatment room , was chatty ,easy to talk to , had a relaxing time and went away Happy after visit to Teifi Health. I have and will again recommend Teifi Health to my friends etc for their quick service , peace of mind the staff gives and choice of services.

27 July 2026
Rated 5 out of 5 stars

Excellent service today from the staff…

Excellent service today from the staff at Teifi Health.
First time seeing Dr Nick Burtenshaw. He was fantastic. Really knowledgeable, professional and friendly. Both my wife and I were very relieved to have seen him quickly and his help today will hopefully alleviate our concerns about my health and point us in the right direction.

30 July 2026
Unprompted review
Rated 2 out of 5 stars

Very negative experience

Very negative experience. I went private because I chose to, hoping for a positive response to an health issue. Was very disappointed that after 20 or 30 minutes video with the doctor, I was left with the ongoing problem and no adequate solution. Having worked for years in Brussels for an international organisation I never had a problem in obtaining a prescription for this low dose medication which I have been taking for years. I am now left to face sleep depravation for lack of a prescription which the doctor could have easily given me. No compassion, no interest in solving the issue.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Warmly welcomed at reception. I was seen promptly. Very professional consultation. Everything was explained clearly and I was given the opportunity to ask any questions if I was unsure of anything that was discussed. Would highly recommend

1 July 2026
Rated 5 out of 5 stars

knowledgeable

knowledgeable, prompt and personal service. the team are responsive and helpful, taking the time needed to listen and to advise. highly recommended

3 July 2026
Unprompted review
Rated 5 out of 5 stars

A better way for doctors appointments.

I received a warm welcome from all the staff and everything was explained in detail. Appointment was easy to book online and it was carried out efficiently and professionally.
It is obviously more costly for the better service you receive.

24 June 2026

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