Crystal Clear Ear Clinic Reviews 

321
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff for being exceptionally welcoming, professional, and knowledgeable, ensuring everyone feels completely at ease from the moment they arrive. Consumers note that the treatments are extremely quick, entirely painless, and remarkably effective at restoring full hearing and clearing blocked ears. Some reviewers were happy with the thorough aftercare and valuable advice provided to prevent future wax build-up and maintain long-term ear health. People also highlighted that the clinic environment is immaculately clean, pleasant, and well-organized, making every visit a comfortable and stress-free experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely welcoming, friendly, and... See more

Service

People report high satisfaction with the service, praising the professional, friendly, and reassuring staff.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff consistently put them at... See more

Customer service

Customers report positive experiences with customer service, consistently praising the staff for being... See more

Quality

Clients share positive opinions on quality, highlighting that treatments are quick, effective, and painless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time having the ear wax removing so i was a little apprehensive but I was welcomed by Rebecca who talked me through the procedure. The procedure lasted about 20 minutes and once done I could... See more

Rated 5 out of 5 stars

I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear... See more

Rated 5 out of 5 stars

Rebecca is so friendly and makes you feel very relaxed. Her professionalism is obvious as she gently examines you, explains any problems and answers any questions you might have. Finally she carefull... See more

Rated 5 out of 5 stars

Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca she is very easy to talk to and caring, she said I needed to have a swab taken at my GP wh... See more


Company details

  1. Community Health Centre
  2. Medical Clinic

Written by the company

We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

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4.9

All reviews

(321)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

Once again another excellent visit to…

Once again another excellent visit to see Rebecca, made to feel very welcome, after a chat for a bit Rebecca explained what the process was and and the procedure was pain free and Rebecca put my mind at ease by mentioning that the inside of my ears are nice and heathy

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Made to feel at ease from the moment I entered. Every part of the treatment was explained then dealt with in a very professional manner

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quick appointment, explained the procedure in detail and put me at ease throughout the process. Would definitely recommend.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

First time visiting Crystal Clear Ear…

First time visiting Crystal Clear Ear Clinic and I couldn't be happier with the service I received. Stephanie was friendly, patient, and took the time to talk through everything with me before carrying out the procedure. I never felt rushed, and her professional approach immediately put me at ease.
The procedure itself was highly effective, and I noticed a significant improvement in both ears straight away. Stephanie also provided clear, helpful advice on ongoing ear care, which I greatly appreciated.
Overall, the service was excellent from start to finish. I would highly recommend Crystal Clear Ear Clinic to anyone considering a similar procedure.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service and very professional

Great service and very professional. The staff were friendly, explained everything clearly, and made me feel comfortable. The treatment was quick and effective. I would definitely recommend Crystal Clear Ear Clinic.

17 August 2026
Rated 5 out of 5 stars

100% recommendation from us

My husband had a 100% wax blockage in one ear and a 50% blockage in the other. What a transformation after treatment. He was treated with utmost respect, kindness and professionalism. He was also given good maintenance advice. I highly recommend Crystal Clear Ear Clinic.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and considerate to…

Very professional and considerate to the patient.expaining the procedure and constantly checking that the patient was not in any discomfort.The procedure was successful and has already made a big positive difference to the patient.many thanks to Stephanie.

10 August 2026
Rated 5 out of 5 stars

I've improved my hearing with a first time visit

From first contacting the clinic until the completion of my treatment the staff were very sympathetic to my condition .It was the first time in 84 yrs that I had sort professional advice for problems with my ears .On the first visit I was given an examination and the procedure to be carried out described. This improved my condition immediately . A follow up examination in the following three days resulted in a discharge with the problem solved and advice how to continue the further care of my ears. I have no hesitation in recommending the Crystal Clear Ear Clinic .

7 August 2026
Unprompted review

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