Crystal Clear Ear Clinic Reviews 

321
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff for being exceptionally welcoming, professional, and knowledgeable, ensuring everyone feels completely at ease from the moment they arrive. Consumers note that the treatments are extremely quick, entirely painless, and remarkably effective at restoring full hearing and clearing blocked ears. Some reviewers were happy with the thorough aftercare and valuable advice provided to prevent future wax build-up and maintain long-term ear health. People also highlighted that the clinic environment is immaculately clean, pleasant, and well-organized, making every visit a comfortable and stress-free experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely welcoming, friendly, and... See more

Service

People report high satisfaction with the service, praising the professional, friendly, and reassuring staff.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff consistently put them at... See more

Customer service

Customers report positive experiences with customer service, consistently praising the staff for being... See more

Quality

Clients share positive opinions on quality, highlighting that treatments are quick, effective, and painless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time having the ear wax removing so i was a little apprehensive but I was welcomed by Rebecca who talked me through the procedure. The procedure lasted about 20 minutes and once done I could... See more

Rated 5 out of 5 stars

I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear... See more

Rated 5 out of 5 stars

Rebecca is so friendly and makes you feel very relaxed. Her professionalism is obvious as she gently examines you, explains any problems and answers any questions you might have. Finally she carefull... See more

Rated 5 out of 5 stars

Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca she is very easy to talk to and caring, she said I needed to have a swab taken at my GP wh... See more


Company details

  1. Community Health Centre
  2. Medical Clinic

Written by the company

We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

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4.9

All reviews

(321)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience at Crystal Clear…

Fantastic experience at Crystal Clear Ear Clinic, I would highly recommend and use again if needed. Easy to book appointment, Rebecca was very professional, friendly and experienced, she talked me through everything at every step, was very reassuring. Fantastic service

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Rebecca was very friendly and professional who knew her job very well. It made such a difference to my hearing

16 June 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. I was truly put at ease from going through the door to having treatment. I didn’t know what to expect as never had micro suction for my ears, it was completely painless. Everything was explained fully in easy to understand language. I would highly recommend this service. Rebecca really put me at ease. Thank you very much

18 June 2026
Rated 5 out of 5 stars

Excellent service!

I always receive excellent service from Rebecca. She is extremely knowledgeable and professional in her work. I always feel very reassured when I see her, which makes me feel confident recommending her service to others.

12 June 2026
Rated 5 out of 5 stars

It was a very professional service within a very clean environment

It was a very professional service with all the up to date equipment and more for such a clinic.
I have had issues for years with my ears and waxing but now it has reduced dramatically.
Looking forward to my next inspection as it keeps my hearing tip top.
The owner is very understanding and a true professional, works with very high standards and the clinic is immaculately clean
Would recommend this clinic to anyone as it will make such a difference

10 March 2026
Rated 5 out of 5 stars

Pleasant experience

Very relaxed environment and the staff maid me at ease. All my questions were answered in detail, staff very knowledgeable. Very pleasant experience.
Thanks

11 June 2026
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care - felt at ease and felt like I was in the hands of professionals. I always feel safe and cared for and great attention paid to ensuring everything is done carefully. Amazed every time when I can hear properly again!

13 June 2026
Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend. Easy to book a prompt appointment. Only one issue; access a bit of a struggle for 96 year old mum but practitioner on hand to help. Lovely welcome, excellent environment. Rebecca was professional, patient and totally reassuring. Procedure carried out with full explanation given. Mum wears hearing aids but wasn’t hearing due wax build up. Immediate relief so important for mum and the family. Huge thanks; we highly recommend the service

16 April 2026
Unprompted review
Rated 5 out of 5 stars

First class

After feeling unwell due to balance and vertigo I was recommended to call the clinic to get an appointment. The whole process and treatment was superb from start to finish, the team were so responsive and showed empathy and compassion to the problem I had with my ear. They explained what was happening and why I had been poorly then gave great advice on how best to look after my ears in the future. I would recommend this clinic - absolutely superb!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Rebecca was very knowledgeable and professional, and put my 89 year old Dad at ease with her friendly conversation and explanation of his condition. As a retired healthcare professional myself, I can honestly say that I was all round impressed with Rebecca and the service! Many thanks

3 June 2026
Unprompted review

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