Tea2you Reviews 

612
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the loose leaf tea blends, praising the fresh aromas and delightful flavors. Buyers also appreciate the prompt and efficient delivery service, noting that orders arrive very quickly and are securely wrapped. Furthermore, shoppers truly love the personal touch of handwritten notes and complimentary tea samples included with every purchase. Though some customers experienced occasional disappointment, noting variations in flavor or unexpected differences in recent purchases. People shared that specific batches occasionally fell short of expectations regarding taste quality or physical appearance.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the delicious, high-quality flavors like English... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the consistently fresh... See more

Order

Clients share profound satisfaction on order experiences, highlighting how easy the online purchase process... See more

Service

Customers reported immense satisfaction with the service, consistently praising the prompt, efficient, and... See more

Delivery service

Consumers find delivery service to be an absolute delight, expressing immense satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still using the Darjeeling first flush tea and after ten-plus years, it’s just as lovely as the day I sampled it at Borough Market. It’s such a beautiful, smooth flavour, I wouldn’t try anything els... See more

Company replied

Rated 5 out of 5 stars

I have been Ratan Mondal’s customer for many years. I buy first and second flush Darjeeiing, Kangra Valley, and his own spiced chai loose tea. He travels to the tea gardens every year to select his o... See more

Company replied

Rated 5 out of 5 stars

I contacted the company about a potential mix up with my order. I had bought tea from them previously so when my recent purchase looked different from the older purchase, I was worried something was w... See more

Company replied

Rated 5 out of 5 stars

I ordered four different teas which arrived nicely wrapped and within a few days at my place. The quality of the teas is excellent and well preserved in lovely resealable sachets including a descripti... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

612 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(612)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice

Great choice, fast and efficient delivery,

17 July 2025
Tea2you logo

Reply from Tea2you

Dear P. Bell,
Thank you for your review, I am gald you had a pleasant experience ordering from us. We always aim for a prompt delivery no matter where to!
Best wishes,
Ratan

Rated 5 out of 5 stars

Fantastic tea and amazing service

Fantastic tea and amazing service! I was looking for a tea that I had to purchase in their shop, but wasn’t on their website - after a quick email they were incredibly helpful and organised the tea to be sent. Thank you so much guys!

16 July 2025
Tea2you logo

Reply from Tea2you

Hello Anna,
Thank you very much for leaving us a review, it always means a lot to hear back from our customers.
Please enjoy your tea and have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Wonderful tea

Wonderful tea. Interesting flavours. Great service and a free sample to try. Thanks guys.

10 July 2025
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Reply from Tea2you

Hello Robert,
Thank you for for your review, it makes me happy to hear you enjoy our tea so much. We always aim for a service as great as our tea!
Best wishes,
Ratan

Rated 5 out of 5 stars

My favorite teas of all time

My favorite teas of all time! The quality is unmatched! The owners knowledge & love for tea is superb! Highly Recommend

29 June 2025
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Reply from Tea2you

Hello Brenda,
Thank you for your kind words! It means a lot that you appreciate the tea, we always provide the best quality to our customers.
Best wishes,
Ratan

Rated 5 out of 5 stars

Best tea

Best tea, so precious

9 July 2025
Unprompted review
Tea2you logo

Reply from Tea2you

Hello Pavel,
Thank you for your kind words, have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Wonderful variety particularly if you…

Wonderful variety particularly if you are interested in sampling a small volume, avoiding purchasing a large quantity of tea you may not like. The staff is helpful and friendly. Have enjoyed yur holiiiday specual sales for gifts.

2 May 2025
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Reply from Tea2you

Hello Karli,
Thank you for taking the time to leave us a review, I am glad you enjoy our tea! We have mnay different teas so there truly is something for everyone. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Great quality tea

Great quality tea. Prompt delivery. Personable service!

11 June 2025
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Reply from Tea2you

Hello Tonya,
Thank you for leaving a review. Good customer service is at the heart of everything we do at Tea2You so it is nice to hear it is appreciated. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

We discovered this store on our visit…

We discovered this store on our visit to London
The people there steered me to tea I think is the best I’ve ever had I order regularly from USA

4 September 2024
Unprompted review
Tea2you logo

Reply from Tea2you

Hello Frank,
It was meant to be! Thank you for being a loyal customer, it means a lot to us. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Great tea, awesome customer service

Got a handwritten note and also a sample as a recommendation. Really thoughtful! International delivery to Germany was extremely quick. And the tea is excellent.

25 May 2025
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Reply from Tea2you

Hello Sonja,
We always aim for a service as excellent as our teas.
Danke für ihre bewertung!
Best wishes,
Ratan

Rated 5 out of 5 stars

Delicious Earl Grey

Excellent quality teas and good delivery service

4 June 2025
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Reply from Tea2you

Hello Jo,
Thank you for your kind words, please enjoy your excellent teas!
Best wishes,
Ratan

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, Quick ship times and delicious tea!

2 June 2025
Tea2you logo

Reply from Tea2you

Hello Katherine,
Thank you for leaving us a review. Good customer service is at the heart of everything we do so I am glad you appreciate it! Please enjoy your delicious tea and have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Second purchase becuase this is the…

Second purchase becuase this is the best tea company i've had. I visited their shop in London and I was sold. So I bought more online.

27 May 2025
Tea2you logo

Reply from Tea2you

Hello Marie-Claire,
Thank you for being a loyal customer! Your words are very kind, have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Very good

The package was taken care of and rrived very fast , the packaging was good ( even if it asnt the most disreet one, as the tea was meant to be a gift), and ther kind little words inside.

13 May 2025
Tea2you logo

Reply from Tea2you

Hello Hugo,
Thank you for taking the time to leave us a review, we always aim for a quick delivery.
I hope they enjoyed their gift!
Best wishes,
Ratan

Rated 5 out of 5 stars

Always amazing service!!

Always amazing service!!! Continue to re order

12 May 2025
Tea2you logo

Reply from Tea2you

Hello Jackie,
Thank you for being a loyal customer! We always strive to make our customer service as good as our tea and it means a lot to hear that it is appreciated.
Best wishes,
Ratan

Rated 5 out of 5 stars

Makes tea great again!

Excellent product, excellent service! Thank you.

21 May 2025
Tea2you logo

Reply from Tea2you

Hello Jim,
Such kind words! Thank you, it means a lot to us. Have a great day!
Best wishes,
Ratan

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