Tea2you Reviews 

612
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional quality of the loose leaf tea blends, praising the fresh aromas and delightful flavors. Buyers also appreciate the prompt and efficient delivery service, noting that orders arrive very quickly and are securely wrapped. Furthermore, shoppers truly love the personal touch of handwritten notes and complimentary tea samples included with every purchase. Though some customers experienced occasional disappointment, noting variations in flavor or unexpected differences in recent purchases. People shared that specific batches occasionally fell short of expectations regarding taste quality or physical appearance.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the delicious, high-quality flavors like English... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the consistently fresh... See more

Order

Clients share profound satisfaction on order experiences, highlighting how easy the online purchase process... See more

Service

Customers reported immense satisfaction with the service, consistently praising the prompt, efficient, and... See more

Delivery service

Consumers find delivery service to be an absolute delight, expressing immense satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still using the Darjeeling first flush tea and after ten-plus years, it’s just as lovely as the day I sampled it at Borough Market. It’s such a beautiful, smooth flavour, I wouldn’t try anything els... See more

Company replied

Rated 5 out of 5 stars

I have been Ratan Mondal’s customer for many years. I buy first and second flush Darjeeiing, Kangra Valley, and his own spiced chai loose tea. He travels to the tea gardens every year to select his o... See more

Company replied

Rated 5 out of 5 stars

I contacted the company about a potential mix up with my order. I had bought tea from them previously so when my recent purchase looked different from the older purchase, I was worried something was w... See more

Company replied

Rated 5 out of 5 stars

I ordered four different teas which arrived nicely wrapped and within a few days at my place. The quality of the teas is excellent and well preserved in lovely resealable sachets including a descripti... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

612 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(612)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond

This tea company always goes above and beyond my expectations. I love trying different teas every time I order. Of course I have my favorite teas that I order each time but I also appreciate the little samples that they send me. Aside from the exceptional quality of the teas themselves, the packaging is also always beautiful.

21 September 2025
Tea2you logo

Reply from Tea2you

Hello Sarah,
Thank you for such kind words, it warms my heart to hear you enjoy our teas so much! Have a wonderful day,
Best wishes,
Ratan

Rated 5 out of 5 stars

Wonderful tea company

Wonderful tea company, first purchased whilst visiting London.
I now order batches (free delivery over £50) always a prompt delivery of a quality product! Always a sample to try with a hand signed note-nice touch.
Rebecca

24 September 2025
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Reply from Tea2you

Hello Rebecca,
Thank you for leaving us a review, it means a lot to us that we have such wonderful and loyal customers!
Have a great day,
Best wishes,
Ratan

Rated 5 out of 5 stars

Shipping to the US was quick

Shipping to the US was quick. Quality is fresh and superior! Worth the money!

9 September 2025
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Reply from Tea2you

Hello Worried,
Thank you for leaving us a review, it makes me very glad to hear you like our tea! We always aim for prompt delivery, even to the US, even now. Have a greatday,
Best wishes,
Ratan

Rated 5 out of 5 stars

Great authentic tea…

Great authentic tea…. Fast delivery friendly service

16 September 2025
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Reply from Tea2you

Hello Dominic,
Thank you for your kind words, we put a lot of effort into choosing the best possible tea so it means a lot to hear this. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Great customer service!

Great customer service, both in-store and online, the teas arrive quickly and sometimes with a little sample of another tea, and always with a cute little note. They even pay for customs (atleast to my country). The teas are amazing too, and i will continue to regularly order from their website!

16 April 2025
Unprompted review
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Reply from Tea2you

Hello Nope,
Thank you for being a loyal customer, it means so much to us.
We always pay the customs charge for DDP countries (some European countires) and for the USA too. We want our tea to be as accesible as possible!
Have a wonderful day and enjoy your tea,
Best wishes
Ratan

Rated 5 out of 5 stars

Easy Import into germany

Easy Import into germany, without any trouble with the customs

24 August 2025
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Reply from Tea2you

Hello Ruth,
We always aim for an easy and speedy delivery, not matter where to.
Genießen Sie Ihren Tee!
Best wishes,
Ratan

Rated 5 out of 5 stars

Delcious Tea!

I love tea2you teas, especially the House Blend.

23 August 2025
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Reply from Tea2you

Hello Donna,
Thank you for leaving us a review, have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Always great in every way from ordering…

Always great in every way from ordering to delivery. Amazing teas. Thank you.

1 September 2025
Tea2you logo

Reply from Tea2you

Hello Rebecca,
Thank YOU for being such a lovely customer. It always means a lot to hear such lovely feedback, have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Excellent tea

The tea is absolutely excellent. I have always loved to drink tea, but the quality of this tea is a step above any other tea I have tried. The team is knowledgeable and helpful.

30 August 2025
Tea2you logo

Reply from Tea2you

Hello Maren,
Thank you for your kind words, it means a lot to us to hear such praise. Have a wonderful day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Excellent and fast service

Excellent and fast service

26 August 2025
Tea2you logo

Reply from Tea2you

Hello David,
Thank you for your kind words. We always aim for a service as good as our tea, so it is a pleasure to hear it is appreciated. Have a great day!
Best wishes,
Ratan

Rated 3 out of 5 stars

Not so impressed

Order different tea to try. Unfortunately, not so impressed as the aroma seems artificial especially the lavender rose tea and osmanthus tea. To me, its like essential oil was added in to enrich the aroma. Sorry this wasnt what I like

14 April 2025
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Reply from Tea2you

Dear Minnie,
Thank you for your review. We 100% do not use any essential oils, only dried flowers or naturally dried fruit, however thank you for your thoughts and sorry to hear the tea did not suit your palate.
Our best wishes,
Tea2you

Rated 5 out of 5 stars

Arrived on time.

Arrived on time.
The product looks neat,well packaged

20 August 2025
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Reply from Tea2you

Hello Christopher,
Thank you for your review and for ordering from us!
Best wishes,
Ratan

Rated 5 out of 5 stars

Top quality and the delivery to the…

Top quality and the delivery to the U.S. was so fast! Thank you

4 August 2025
Tea2you logo

Reply from Tea2you

Hello Julianna,
Thank you for ordering from us, I am glad you enjoy our tea.
Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

I love this Tea

I love this Tea! Wonderful customer service and quick turnaround in delivery! I have ordered several times! You will live it too!

7 August 2025
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Reply from Tea2you

Hello K P,
Thank you for your kind words, it means a lot to us to hear you enjoy our products and service. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Great tea!

Quick delivery, well packaged and even received a free sample of another tea that was similar to the other ones I had bought! Love the extra touch great shopping experience and very nice tea!

30 July 2025
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Reply from Tea2you

Hello Molly,
Thank you for ordering from us, I am glad you enjoy our tea!
Your words are very kind, it means a lot to us to know our lovely customers appreciate our work. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Quality teas

Quality teas, fast and efficient delivery. Consistent!

12 July 2025
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Reply from Tea2you

Hello Anthony,
Thank you for your kind words, we aim to always provide a quality servie. Have a great day!
Best wishes,
Ratan

Rated 5 out of 5 stars

Quickly delivery, top quality

Absolutely top-notch service! I ordered tea from London to Zurich and couldn’t be more pleased. The delivery was fast, and the package included two handwritten notes—one in English and one in German—which added such a warm, personal touch. They even included a free sample of tea. Most importantly, the tea quality is excellent! It’s clear they truly care about both their product and their customers. Highly recommended—I’ll definitely be ordering again!

11 July 2025
Tea2you logo

Reply from Tea2you

Hello Yaryna,
Danke für deine netten Worte!
We always aim to provide a service as excellent as our tea, we know we would be nowhere without our wonderful customers.
Ich wünsche Ihnen einen schönen Tag!
Best wishes,
Ratan

Rated 5 out of 5 stars

Easy to navigate the website and easy…

Easy to navigate the website and easy to pay.
Great communication on delivery and quick delivery service.

22 July 2025
Tea2you logo

Reply from Tea2you

Hello Hazel,
Thank you for taking the time to leave us a review. Good service is at the heart of everything we do at Tea2You. Have a great day!
Best wishes,
Ratan

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