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TDot Performance Reviews 808

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting the team's helpfulness, responsiveness, and willingness to go above and beyond to ensure correct part selection and address inquiries. People frequently commend the fair pricing, the availability of a wide range of products, and the overall positive ordering experience, often noting timely shipping and good product quality. However, some people were dissatisfied with issues related to shipping, including unexpected additional charges, slow delivery times, and a lack of communication regarding tracking or order status. There were also instances where customers received incorrect products, items that did not match descriptions, or products that arrived damaged. A few other people also felt that the customer service was unhelpful in resolving these issues.

What people talk about most

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the high quality, performance, and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as hidden charges, missing... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers experienced significant delays, with... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the service,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the good prices, stating they were the... See more

Based on these reviews

Rated 4 out of 5 stars

My invoice for an item I wanted to order went from free shipping to $160 for shipping - more than half of the cost of what I wanted to buy, because I live in the capital of the Yukon - I cancelled my... See more

Company replied

Rated 4 out of 5 stars

The on process for ordering was straight forward, however I had issues paying with my visa, which appeared to be on the website. Not sure if this was do to volume orders. Called customer service who... See more

Company replied

Rated 4 out of 5 stars

Communication could have been a bit better, but overall ordering from TDot Performance was a good experience. This was my first order with TDot Performance and they did a very good job with fair prici... See more

Company replied

Rated 4 out of 5 stars

Didn't have the part I wanted in stock at the good price. Wanted to sell me basically the same thing same manufacturer for $150 more and offered 10% off... TDot reached out to me, and tried their... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

TDot Performance is one of Canada's leading automotive aftermarket retailers and proud to be Canadian. With over 1 million products from over 250 of the world's top aftermarket brands, we have everything you need for your vehicle, including performance parts, exterior accessories, interior accessories, wheels & tires and more.


Contact info

3.9

Great

TrustScore 4 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

No Stock , they cancelled order , no refund, no response

Ordered a pair of sidesteps for my truck , showed in stock. Confirmed order and took payment. Received a email that they where not available and no suitable alternative either. Inquired mutiple times as to why take payment in the first place and if they cancel the order where my refund was. After telling them that i would open a paypal dispute if i didn't hear from them and no response ever i have now opened said dispute. Save your time and peace of mind , go elsewhere.

18 March 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Gerald, I would like to take the time to truly apologize for the bad experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together in finding a solution that works for you.

Rated 5 out of 5 stars

Wonderful Experience to shop with TDot…

Wonderful Experience to shop with TDot Performance, always have my needs for my truck.

19 March 2026
Unprompted review
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Reply from TDot Performance

Hello Alvin, Thank you for the great feedback! We’re happy to hear we’ve been able to meet your truck needs. We appreciate your support and look forward to helping you again!

Rated 5 out of 5 stars

Impeccable service ,

Always very professional, great service,
one day couldn't apply the discount before payment, contacted customer service and did get discount % back on my C.C.
Nice follow-up, good shipping time

16 March 2026
Unprompted review
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Reply from TDot Performance

Hi Pascal, Thank you for your kind words! We’re glad you had a great experience with our team. We appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

Do not fit 2025 gmc sierra

Bought with guaranteed fit for a 2025 gmc sierra 1500 thought it was great couldn’t find any other mount. Mounts showed up don’t fit around 1/4 in off hood studs

13 March 2026
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Reply from TDot Performance

Hi Brandon, I would like to take the time to truly apologize for the experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together with you and our Return Manager in finding a solution that works for you.

Rated 1 out of 5 stars

T Dot Performance is a joke

T Dot Performance is a joke, bought an exhaust system that was delivered by UPS. Picture proof but they dropped in my driveway, in front of the garage. I worked 12 hrs that day and didn't get home until 8 pm. The delivered item was gone, stolen. Spoke with some clown about the insurance I paid for and supplied the delivery pic as well as the requested police report for the theft. Nothing was done, the insurance as well as this business is dogshit.

26 February 2026
Unprompted review
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Reply from TDot Performance

Hi Mike, I would like to take the time to truly apologize for the experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together with you and our Return Manager in finding a solution that works for you.

Rated 4 out of 5 stars

My order was missing some 02 extenders…

My order was missing some 02 extenders for my build and these guys got them to me within a week which was crazy I’ve ever had delivery that fast before

26 February 2026
Unprompted review
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Reply from TDot Performance

Hi Cooper, Thank you for the review! We're glad we could get the parts to you quickly. We appreciate your support and look forward to helping you again with your build!

Rated 5 out of 5 stars

Transaction was smooth and simple

Transaction was smooth and simple

12 March 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Craig, Thank you for the 5-star review! We're glad to hear your transaction was smooth and simple. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Easy purchase

Website is quick and intuitive. Search is easy to navigate. Prices are the best I found. Free shipping. Top notch products. Canadian!

11 March 2026
Unprompted review
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Reply from TDot Performance

Hi Ross, Thank you for the great review! We're glad you found the website quick and easy to use and that our prices and products met your expectations. We truly appreciate your support!

Rated 4 out of 5 stars

Good follow up support.

There were some issues around fitment of some parts that were not clear on the website but the staff were very responsive and helpful in getting things resolved. Happy to do business with TDot.

9 March 2026
Unprompted review
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Reply from TDot Performance

Hi Daryl, Thank you for your review! We're glad our team was able to help resolve the fitment issue and provide the support you needed. We appreciate your business and look forward to serving you again.

Rated 1 out of 5 stars

They don't have stock when they say they do

These guys are the biggest time wasting jokers. Constantly advertising products and stock and they never actually have stock. Can you imagine trying to spend $6,000 with this company and having to cancel both orders. Ordered a set of wheels that showed in stock. Of course I get a notice that they're going to be 40 to 60 days. So I figured well I'll wait. 60 days comes up and I find they're going to be another couple months I call the manufacturer to get an update and they explain to me they don't have any of the silver wheels but they have no problems swapping them out for black wheels at no extra cost. You would think this is a no-brainer for TDOT. I was asking to swap them out for black wheels which were actually $40 cheaper each wheel. And guess what? They want me to pay more money like hundreds of dollars more LMAO. They must be allergic to pleasing customers and processing orders. Here's a picture showing how much money I tried to spend with them ($6000) and both times had to cancel the orders and order from partsengine instead. And here's another picture of my new order with partsengine for the wheels that TDOT cannot supply me with plus I thought I'd throw some tires on there too ($2700). Never deal with these guys. Just a bunch of time wasters.

The owner will now get on here and reply like, "sorry to hear about your experience please contact me personally so we can work this out blah blah blah blah" here's a tip Patrick... Find a way to please customers while they're placing the order not after they cancel them!

14 January 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Chris, Thank you for your review, and I’m sorry to hear about your experience and the frustration caused with the wheel orders.

Unfortunately, I was not able to locate an order for the wheels based on the information provided. Could you please email me the details of your order, including the order number, at patrickhamilton@tdotperformance.ca. I would be happy to review the situation and work with you to find a solution.

We appreciate you bringing this to our attention and hope to have the opportunity to assist you further.

Rated 1 out of 5 stars

Trash

Waiting over a week and still no tracking number. Finally tracked the actual company shipping it from Las Vegas and they said they have been trying to contact Tdot due to issues between them. Tdot never responded and I had to fix the issue with the supplier.

Neither myself or the company sending my break lines have heard from Tdot after their mistake.

Will not buy anymore car parts from these guys. Especially when they say “ships from canada” but my break lines are coming from Vegas.

1 March 2026
TDot Performance logo

Reply from TDot Performance

Hi joseph, I would like to take the time to truly apologize for the bad experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together in finding a solution that works for you.

Rated 1 out of 5 stars

Their entire business model is based on scam

Their “shipping protection” is a complete scam. My package was stolen and they did not cover it even though the policy I PAID for clearly states that it is fully covered. They started ignoring my emails

Also slow shipping, terrible customer service and overinflated prices and dropshipping is the cherry on top

Do not do business with these scam artists

10 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Kayra, I would like to take the time to truly apologize for the experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together with you and our Return Manager in finding a solution that works for you.

Rated 4 out of 5 stars

Good customer service

I bought 2 parts from tdot performance, one of the parts were delayed due to supplier issues. Tdot performance refunded my money and offered an upgraded part for a discounted price. They responded quickly and had good customer service.

30 December 2025
TDot Performance logo

Reply from TDot Performance

Hello Frederick, I would like to take the time to truly apologize for the bad experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together in finding a solution that works for you.

Rated 5 out of 5 stars

They went way out of their way to try…

They went way out of their way to try and find me what I wanted for my 2014 Laramie Longhorn

2 March 2026
TDot Performance logo

Reply from TDot Performance

Hi Cowboy, Thank you for the 5-star review! We're glad we could help find the right part for your vehicle. We appreciate your support!

Rated 5 out of 5 stars

Very good customer service

Very good customer support

28 February 2026
TDot Performance logo

Reply from TDot Performance

Hi Ted, I am sorry to hear about the issues you are facing in regards to the delay with your order.
Please email me at patrickhamilton@tdotperformance.ca with your order details so that we can work together to find a solution for you.

Rated 3 out of 5 stars

Read item descriptions closely…

Made a purchase from TD but the description of the part was not correct. It stated that the lights were LED but they were just regular lights. It was very disappointing to find this out after I had them shipped. They gave me a small refund for the inconvenience, but it still was a letdown. They have since corrected the item description so hopefully I helped someone in the future making the same purchase.

5 July 2025
TDot Performance logo

Reply from TDot Performance

Hello Vince, Thank you for your feedback and for bringing this to our attention. We’re sorry to hear the product description was not accurate and understand how disappointing that can be.

We appreciate you pointing it out, and the issue has been forwarded to our web developer team to ensure the description is corrected. Thank you as well for your understanding regarding the partial refund. Your feedback helps us improve and hopefully prevents the same issue for other customers.

Rated 3 out of 5 stars

Delivery time was more than month

Delivery time was more than month, and in the end I got damaged items.

4 March 2026
TDot Performance logo

Reply from TDot Performance

Hello Artem, I would like to take the time to truly apologize for the experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together with you and our Return Manager in finding a solution that works for you.

Rated 5 out of 5 stars

Great product ,great customer service…

Great product ,great customer service at a fair price

4 March 2026
TDot Performance logo

Reply from TDot Performance

Hi Terry, Thank you for the 5-star review! We’re glad you’re happy with the product, service, and pricing. We appreciate your support!

Rated 5 out of 5 stars

Nice sale

Nice sale on an item I had my eye on for a while finally got it

3 March 2026
TDot Performance logo

Reply from TDot Performance

Hi Paul, Thanks for the 5-star review Glad you were able to grab it on sale, looking forward on your next purchase.

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