Taylor Lucas Partnership Reviews 

754
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and friendly, making the process clear and easy to understand. Many people appreciated the excellent customer service and the patient, reassuring approach taken by advisors. Reviewers found the overall service and user experience to be seamless, straightforward, and efficient, often highlighting the lack of pressure to take additional services. Customers consistently noted that everything was clearly explained, allowing them to make informed decisions and feel confident throughout the process.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful.... See more

Service

Clients share positive opinions on service, consistently praising the excellent and highly professional... See more

User experience

Customers had positive experiences with user experience, finding the process much easier and more... See more

Customer service

People report positive experiences with customer service, highlighting the clear, friendly, and helpful... See more

Booking process

Reviewers express satisfaction with the booking process, highlighting its ease and convenience. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more

Rated 5 out of 5 stars

Not normally one to write reviews but I wanted to thank you for the excellent service i received in preparing my will. The process was clear and handled with great care throughout. These decis... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

754 reviews

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No recent history of asking for reviews

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4.9

All reviews

(754)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and compassion

My wife and I worked with the Taylor Lucas Partnership following a referral from a University Alumni email.
I was initially sceptical however the whole team and service were excellent. Paige and Amanda especially were really supportive and made the whole process simple and painless.
I did not realise how important and complex wills etc can be but the team explained it thoroughly. We now know we have peace of mind and are comprehensively protected should the worst happen.
Highly recommended.
Thank you

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault the team at Taylor Lucas

Cannot fault the team at Taylor Lucas. They were very flexible with offering a time of appointment that worked for us around our family needs, and everyone that we spoke to was friendly and helpful at all times.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Guidance and Support for Our First Will

My wife and I recently worked with Taylor Lucas to create our first Will, and the experience was outstanding. Erin guided us through the entire process with professionalism and care, making what could have felt overwhelming very straightforward. She was incredibly patient with all of our questions, explained everything clearly, and ensured we felt confident at every step.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This service was offered free form my employers, the service I have received was second to none. Jasmine went through everything in a clear friendly way, making sure I understood everything and was happy to answer any questions. The meetings were weekly and very prompt. I have recommended Taylor Lucas Partnership to two of my family members.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service and straightforward process

I finally bit the bullet to book an appointment to get my will written but then found we could also get a mirror will for my husband. Fairly straightforward and painless experience though has brought up some things for us to think about being a blended household. We also had a property protection trust set up at same time. Jasmine was great and made the process very easy. Very happy with the service we received

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Will writing service

A great service and easy process. Lottie was very knowledgeable and friendly. Everything was explained really well. Would recommend their services.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Will writing experience

My wife and I have just completed making a will with Taylor Lucas Partnership. This service was offered free through the company I work for. The will writing was free but we chose to add on a couple of extra items. Thomas Gilman represented Taylor Lucas, he was very informative, explained things very clearly and generally gave us the feeling that we were dealing with a very professional company.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

A very big thank you to Thomas Gilman…

A very big thank you to Thomas Gilman for helping and advising both my husband and I on the best path for our wills so that we protect our daughter as best we can.
We found Thomas to be very informative and extremely helpful putting our minds at ease.
Can’t thank you enough.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

A genuine and trusting company

A genuine and trusting company with good ethics and community standards. Working as a corporate partner with Support Staffordshire is brilliant for all staff, volunteers, friends and family to benefit from the free will writing service.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

A group of exceptionally talented…

A group of exceptionally talented knowledgeable individuals who exceeded my expectation in preparing my WILL. I would highly recommend them for Will and Trust preparation. My best wishes are always with your team.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

5 Star professional service

Taylor Lucas were very helpful and their communication was spot on. Tom supported us through the process and explained everything thoroughly. I would definitely recommend to friends and family.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

We (my partner and I) recently used…

We (my partner and I) recently used Taylor Lucas Partnership for our wills, and we could not be more impressed. From the first conversation, Amanda made it feel simple and stress free. Every detail was explained clearly, with no jargon or pressure, just honest and knowledgeable guidance that made us feel completely at ease.
The whole process was smooth, efficient, and handled with real professionalism and warmth.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Amanda made the process so simple

Amanda made the process so simple. We felt completely reassured that every detail had been considered and what could be quite a melancholic 'job' was actually pleasurable in a way. Amanda was supportive, kind and trustworthy and we really recommend Taylor Lucas for will writing. I dealt briefly with her colleagues too, who were always helpful and understanding when needing to reschedule appointments or for providing clarity. A great service!

18 November 2025
Unprompted review

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