Tax Defense Network Reviews 599

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, often going above and beyond to assist. The service provided is frequently described as excellent, with many people appreciating the efficiency and the personalized approach to their issues. Reviewers are particularly impressed with the quick response times and the clear communication throughout the process. However, some people were dissatisfied with the contact and communication, mentioning difficulties in reaching representatives and a lack of consistent updates. A few other people also felt that despite the service, their tax issues were not fully resolved or that the outcome did not meet their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

People report positive experiences with service. Many customers praise the professionalism, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers praise consistent and transparent... See more

Response time

Consumers generally express satisfaction with the responsiveness of the service. Many reviewers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Tax Defense and Jennifer was the best decision we made. Jennifer has done and continues to do everything possible to fight on our side with the IRS and helped us keep our business. She ha... See more

Company replied

Rated 5 out of 5 stars

I got a positive result due to all of the hard work done by Tax Defense Network. I didn't think anything would reduce my stress, but working with them helped a lot. The person assigned to me was kind,... See more

Company replied

Rated 5 out of 5 stars

Tax defense network was very professional. And was able to accomplish getting me locked into a reasonable payment plan. I highly recommend this company.Their team was very helpful. The team I worke... See more

Company replied

Rated 5 out of 5 stars

Our experience was successful. The whole team was very helpful and responded back asap. They kept us informed during the process. Our case was successfully because of a team that was committed, consis... See more

Company replied


Company details

  1. Tax Advisor
  2. Accounting Firm
  3. Financial Consultant

Written by the company

Tax Defense Network is a well-established tax resolution company that specializes in finding affordable solutions for state and federal tax problems. We are dedicated to helping our clients resolve their tax debt issues by providing exceptional customer service and transparent, affordable pricing. Our team of licensed tax professionals includes tax analysts, certified public accountants, enrolled agents, and tax attorneys. Since 2007, we’ve helped thousands of clients with setting up IRS payment plans, removing tax liens and levies, resolving back taxes, and filing late tax returns. To date, we have consulted on more than $18 billion in tax debt.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

599 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Tax defense network was able to resolve…

Tax defense network was able to resolve my case. Very professional and will work hard for your case! 10/10

16 April 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We're happy to know you are satisfied with the outcome provided by our team. Thank you for your business and this stellar review!

Rated 5 out of 5 stars

My 2013 IRS Tax issue finally resolved thanks to Tax Defense Network and their SUPERSTAR partner Kenya Sheard.

For the last 4 months I was working with Kenya Sheard of Tax Defense Network, and I am so happy to report that she resolved my IRS issues to the max, easily exceeding my expectations. I regret that I have been overly anxious during this time, but she kept me up to date on her correspondence with the IRS and today shared the amazingly great news!

14 April 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to have been your choice of tax resolution specialists, Bill. It's been a pleasure working with you to resolve your tax matters!

Rated 5 out of 5 stars

Top-Notch Tax Expertise by Adina and Mandy

I had an excellent experience with this firm, particularly with Adina and Mandy. They expertly handled and filed two tax returns for a complex asset acquisition installment sale—a task that other firms and online services couldn’t manage. Highly recommend!

20 March 2025
Unprompted review
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Reply from Tax Defense Network

Yuval, thank you for this incredible review for our Tax Defense Network team and services. We're thrilled to have earned your recommendation!

Rated 5 out of 5 stars

They were quick in resolving my issue…

They were quick in resolving my issue with the IRS and taking that weight off of me. I am forever grateful for what they did and the timliness in which they took care of my issue!

18 March 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to have been your choice of tax resolution specialists, Stacy. Thank you for your feedback and this stellar rating for our team!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

4 March 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to know our team provided you with an exceptional service experience, Angela! Thank you for your business and this great rating for our company.

Rated 5 out of 5 stars

Maria Pimentel

Maria Pimentel, at first I wasn't very comfortable, I had a few concerns, however you came right in and saved the day. You made things easy for me to understand you were more than willing to answer any and all of my questions and for that I am grateful. Thank you really I appreciate you.

28 February 2025
Unprompted review
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Reply from Tax Defense Network

Sariah, we're happy to know we could make this process a positive and reassuring experience for you. We appreciate your kind words for our Tax Defense Network team!

Rated 5 out of 5 stars

Maria at Tax Defense Network was…

Maria at Tax Defense Network was incredibly professional, knowledgeable, and truly went above and beyond to help me navigate my situation. She was patient, thorough, and made sure I understood every step of the process. Her expertise and dedication made a stressful situation much easier, and I genuinely appreciate her hard work. If you need someone who is not only great at what they do but also cares about their clients, Maria is the one to go to. Highly recommend!”

27 February 2025
Unprompted review
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Reply from Tax Defense Network

We're happy to know our team has provided you with a positive and reassuring experience during your time with us. It's been a pleasure working with you!

Rated 5 out of 5 stars

im starting with tax defense network…

im starting with tax defense network they vsay theyll help me im on disability and being penalized cause of ex making lies wehen i should have collected she did i got penalized Dave been great sayin they gonnasa help i put first installment hope to bget some help this week ui will keep up my assessments so far ok nopthing happens yet hope i dont wait troo longh to get this tax thats hurtin me off me!!!!!!!!!!!!!!!!!!!!! now i been waiting on a letter for a few months being on disability im hurting when you gonna stop all the penalties and they might lean me

13 February 2025
Unprompted review
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Reply from Tax Defense Network

Eric, we're grateful to have been your choice of tax resolution specialists. We're thrilled to work with you in addressing your tax concerns!

Rated 5 out of 5 stars

Michelle was very helpful

Michelle was very helpful and resolving my tax problems and keeping me informed. She was very patient walking me through to make my first payment.

31 January 2025
Unprompted review
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Reply from Tax Defense Network

Bobby, thank you for your kind words about our Tax Defense Network team. It's been a pleasure working with you and we hope you continue to think of us for your future tax filing needs!

Rated 1 out of 5 stars

Feel this is a scam

Feel this is a scam. After waiting for over a year all I have gotten are additional penalties. If they had told me upfront that I should go ahead and pay I would have been better off. I ended up finding my solution talking to the IRS!

31 January 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Jean, we are disappointed to hear you don't feel our services were of value to you. We aim to ensure each of our clients receives positive and beneficial services from our team.

To speak with us about your experience, please contact us at tdncares@taxdefensenetwork.com. We would appreciate the opportunity to discuss this further.

Rated 1 out of 5 stars

Report these scammers to the BBB

These people and at least one of their partner companies (MoneySolver) are scammers.

The best thing to do is take the extra 5 minutes out of your life and report them to the Better Business Bureau.

Doing it on here does nothing.

17 January 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Jason, it appears you've posted this review on behalf of someone other than yourself. While it may seem you have the complete picture of someone else's experience, that may not always be the case.

If your father would like to contact our team regarding their services, they may do so by contacting us at tdncares@taxdefensenetwork.com

Rated 1 out of 5 stars

The worst experience I’ve ever had

The worst experience I’ve ever had. I paid $12,000 to address my tax relief debt, and after two years, nothing has been accomplished or filed. While waiting for my accountant to finalize the paperwork to amend my taxes, they decided to close my case. This happened because they wanted to charge me an additional $6,000 to amend the taxes—something my accountant could do for a third of that cost.

Now, to reopen my case and finish what was started two years ago, they want another $6,000. If I felt they could actually achieved any debt relief, I would have gladly paid. But, I have no confidence in there ability at all. Instead, it feels like they’re just diverting the debt to themselves. An absolute nightmare to deal with!

16 January 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Hello, Robert. As mentioned in your review, a delay in receiving the necessary information impacted the progression of your services. If these delays persist for an extended time, as was the case, our team must close the account due to an inability to proceed.

When you are ready, you may contact us to move forward, and our team will happily proceed with establishing your chosen resolution(s). Feel free to contact us at tdncares@taxdefensenetwork.com for further assistance with your concerns.

Rated 1 out of 5 stars

Over inflate under perform

The worst service ever got zero relief on tax debt, they stalled and strung out the service so they could collect all of their money and let me know they could not do anything. The debt expert was not helpful at all and offered zero assistance. Do not use these guys ever
Over inflate under perform.

6 December 2024
Unprompted review
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Reply from Tax Defense Network

Duane, our team aims to provide stellar services to our clients and is disappointed to hear your experience has fallen short of these expectations. We would appreciate the opportunity to discuss your concerns further and determine what could have been done to improve your experience.

Contact us at tdncares@taxdefensenetwork.com to discuss your feedback with our team.

Rated 1 out of 5 stars

Have they gone out of business

Have they gone out of business? I have been calling and emailing. No response. My text messages come back as number invalid. Have I been scammed?

8 January 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Sarah, we would be happy to assist you in connecting with our team, but it seems we're unable to identify you based on the information provided. We assure you we are still in business and are eager to assist you with any concerns you may have!

You can reach us via email at tdncares@taxdefensenetwork.com so we may discuss and investigate this matter further.

Rated 5 out of 5 stars

Tax Defense Network is a trustworthy…

Tax Defense Network is a trustworthy company. Even though my situation was not one that had a remedy they still provided valuable advice. I worked with Vincente and he was professional and knowledgeable.
Dennis

5 December 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Dennis, it's been a pleasure working with you to address your tax concerns. Thank you for taking a moment to highlight your experience with our Tax Defense Network team!

Rated 1 out of 5 stars

This company sells false hope

This company sells false hope. They do not ask if you have equity in your home during intake. According to the case manager, if you have enough equity in your home to pay your taxes, the IRS will not allow a reduced payment. So, monthly amount I will owe thru this program is the EXACT SAME AMOUNT I would pay on my own to the IRS. I will not pay this company $280 a month to do what I can do by myself. Thanks for wasting my time.

15 November 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Tabitha, we are sorry to hear that a missed opportunity in your consultation resulted in this negative perception of our services. We aim to provide the best possible options and experiences for our clients, and it seems we have fallen short in this instance.

Our team would appreciate the opportunity to speak with you about this matter. You may reach us at tdncares@taxdefensenetwork.com if you would like to discuss this further.

Rated 1 out of 5 stars

Takes your money and does nothing!!!

If you value your time, money and Peace do not conduct business with this company. I spoke with Mark and told him that I did not need their services after I paid them $750. Mark said that they were keeping $250 for processing. I asked for a transcript of interactions and everything done to justify the $250 and I have not received that information. I called back a week later because I had not received my refund, Mark said that he had emailed me a refund request form. He did not email that form and I would have never known a form was needed if I had not called back. He then emailed the form on 11/6. I faxed it back to him the same day with bank account and routing number as requested on the form. I called him on 11/10 and he said it takes time to process. This is ridiculous, he then transfers me to accounting, who tells me the same thing. They have my money, the release form and my bank account information. They refuse to refund my $500 and are keeping an additional $250 I am in worse shape now dealing with these crooks than I was before calling them. Send me my $750 today!!! My next step is to contact he Better Business Bureau. Update, The BBB complaint has been filed!!!

2 November 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We understand your frustration regarding the turnaround time for your refund, but it's important to note that processes are included in the processing of a bank deposit. These processes are not immediate, regardless of how quickly we work to submit them on your behalf. Regarding the refund document, all our communications are recorded and saved for quality assurance. If you would like to receive a copy of the original email, our team can certainly provide it to you.

While our team is disappointed to choose to halt your services when you were so close to a resolution, we support our client's decisions to address their tax matter in whichever manner is best for them.

We ask that you are patient throughout this process as we work to fulfill your request. If you have any remaining questions or concerns, please feel free to contact our team for assistance.

Rated 1 out of 5 stars

Since my last review was flagged by TDN…

Since my last review was flagged by TDN for stating facts I’ll try a different way, I paid them $13,000 and they did absolutely nothing but drag it out for over 1 1/2 years. The IRS took almost $20k from us and absolutely nothing was done about it from TDN, we couldn’t even get a response from our agent. We had a conversation with the IRS agent a few days ago and got more accomplished in that one phone call than this company did in that whole 1 1/2 years.

18 October 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Shon, our priority is providing beneficial and positive experiences to our clients, and we are disappointed to hear this has not been the case during your time with us. We would appreciate the opportunity to discuss this further and determine what we can do to address your concerns.

You may contact our team at tdncares@moneysolver.org for further assistance regarding this matter.

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