Tax Defense Network Reviews 599

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, often going above and beyond to assist. The service provided is frequently described as excellent, with many people appreciating the efficiency and the personalized approach to their issues. Reviewers are particularly impressed with the quick response times and the clear communication throughout the process. However, some people were dissatisfied with the contact and communication, mentioning difficulties in reaching representatives and a lack of consistent updates. A few other people also felt that despite the service, their tax issues were not fully resolved or that the outcome did not meet their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

People report positive experiences with service. Many customers praise the professionalism, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers praise consistent and transparent... See more

Response time

Consumers generally express satisfaction with the responsiveness of the service. Many reviewers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Tax Defense and Jennifer was the best decision we made. Jennifer has done and continues to do everything possible to fight on our side with the IRS and helped us keep our business. She ha... See more

Company replied

Rated 5 out of 5 stars

I got a positive result due to all of the hard work done by Tax Defense Network. I didn't think anything would reduce my stress, but working with them helped a lot. The person assigned to me was kind,... See more

Company replied

Rated 5 out of 5 stars

Tax defense network was very professional. And was able to accomplish getting me locked into a reasonable payment plan. I highly recommend this company.Their team was very helpful. The team I worke... See more

Company replied

Rated 5 out of 5 stars

Our experience was successful. The whole team was very helpful and responded back asap. They kept us informed during the process. Our case was successfully because of a team that was committed, consis... See more

Company replied


Company details

  1. Tax Advisor
  2. Accounting Firm
  3. Financial Consultant

Written by the company

Tax Defense Network is a well-established tax resolution company that specializes in finding affordable solutions for state and federal tax problems. We are dedicated to helping our clients resolve their tax debt issues by providing exceptional customer service and transparent, affordable pricing. Our team of licensed tax professionals includes tax analysts, certified public accountants, enrolled agents, and tax attorneys. Since 2007, we’ve helped thousands of clients with setting up IRS payment plans, removing tax liens and levies, resolving back taxes, and filing late tax returns. To date, we have consulted on more than $18 billion in tax debt.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

599 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

waste of money

waste of money, credit solvers too

22 October 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Thomas, we are sorry to hear you felt our services weren't of value to you as we aim to provide beneficial outcomes for each of our clients. If you would like to discuss your service concerns further, you may contact our team at tdncares@moneysolver.org for further assistance.

Rated 2 out of 5 stars

Your company only fulfilled part of…

Your company only fulfilled part of what I required. I have had the pleasure of your services for almost a decade without fail until now. If you need the basic assistance they are worthy, but I needed a little more and they failed - sadly. Very sadly.

13 October 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Leesa, we're disappointed to know you felt our services have fallen short of expectations, especially after such a positive relationship with our company.

Don't hesitate to contact our Client Care Team at (877) 856-5118 so we may assist in addressing your servicing concerns.

Rated 1 out of 5 stars

Terrible service , endless phone calls

The first phone call I was harassed and given a horrible first impression! I told this person (won't mention a name ...unless you want me too) that I couldn't afford the service he offered and then he kept saying "well give me a number" repeatedly just to tell me at the end his own price which was insane. I put in my information to sit back and think about the decision for a couple days and decided I wasn't going to continue with the service. I was called multiple times (after denying) and harassed saying "your not going to find a better service then us". They also keep charging my card every other day 300$ . Luckily my bank won't let them take money out unless I accept. Worst company I ever dealt with EVER!

Still till this day they keep charging me 300$ after denying them on aug 23 2024

23 August 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Jonny, our team aims to provide excellent customer experiences and is concerned about the information you've provided here following your agreement to pursue services.
We're unable to identify you based on the information provided but would appreciate the opportunity to speak with you and investigate this matter further.

Please contact us at tdncares@moneysolver.org for further assistance in addressing these concerns.

Rated 1 out of 5 stars

Unprofessional, ignores committments, doesn't communicate with me or the IRS

This has been a horrible experience and has cost me not only the ten thousand dollars I paid to them for representation, but nearly one hundred thousand dollars as the result of levies because the tax professional assigned didn't communicate with me or the IRS. Getting him to actually respond to an email takes me calling him, when he says he will call me back he never does. After getting notification of levies he would tell me he would take care of it, but after I finally talked to the IRS myself I found that they hadn't heard from him in months, he had refused to send them standard documentation and was doing nothing that had been promised. Thanks to his inaction and lack of professionalism I'll be evicted this month due to levies and still, I can't get him to call me back when he committed to.

23 September 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We take the representation of our services very seriously and are disappointed to hear that you've found our services to have fallen standard. Our team will be taking immediate action to investigate these concerns and determine what has occurred with the progression of your services.

You can expect to hear from us very soon.

Rated 1 out of 5 stars

Incompetent

Incompetent! A total sham. The worst experience ever. Tax Defense assured me they could help my tax situation for $9100.00. After four months of chasing my representative and several escalations, I was told I did not owe the IRS and my case was closed. I was notified by the IRS a week later that I did in fact owe them significant money. When I went back to my contact at Tax Defense she acknowledged that she was incorrect in the information she provided me but since my case was closed she couldn't do anything to help me. I have escalated several times and have received no response. Consequently, I am now paying a tax attorney to help me. I lost valuable time in my appeal process with the IRS due to Tax Defense's incompetence which will ultimately cost me more money.

24 July 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Rhonda, we are extremely disappointed to receive your feedback about your service experience. Our team takes your concerns very seriously and will be in touch with you very soon to investigate this further and reach a resolution for this matter.

Rated 1 out of 5 stars

Scam, expect to give free money!

I hired TDN to help with my IRS tax debt, hoping they could at least reduce the interest payments. Unfortunately, they were unable to do so. I'm particularly disappointed because during our initial phone conversation, they gave me false hope. All they did was file paperwork and set up an installment plan, which I could have done on my own. The service was not worth the money, and I would not recommend TDN to anyone.

2 November 2023
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

It's always a priority of ours to ensure our clients are receiving the benefit of our services. While this may, at times, include a penalty abatement, this particular reduction has requirements that not all clients meet. We are sorry to hear this has impacted your perception of our services but appreciate your honest feedback.

If you'd like to discuss this with our team, you may contact us, via email, at tdncares@moneysolver.org.

Rated 1 out of 5 stars

Terrible communication

Extremely expensive
Terrible communication
Very little info about my Tax status

19 August 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Eugene, we're disappointed to hear your experience has fallen short of expectations, as we aim to provide stellar experiences to our clients.

We will use this feedback to improve our processes and client experiences in the future!

Rated 4 out of 5 stars

Happy

Keeping me informed

7 August 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Rudy, we're happy to know we've provided a reassuring experience during your time with us. Thank you for this awesome rating for our team!

Rated 5 out of 5 stars

Good Experience

Shema Massey at Tax Defense Network assisted me in setting up a payment plan with the IRS. She was easy to work with and communicated with me at every step.

5 August 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Shari, it's been a pleasure working with you to resolve your tax concerns. Thank you for taking a moment to highlight your experience with our TDN team!

Rated 5 out of 5 stars

Tax Defense is a company you can trust…

Tax Defense is a company you can trust to resolve your tax issues. They have handled our back tax issues for several years and always had a very good outcome. Would like to thank Michael Willis and the Tax Network team for the peace of mind they gave us!!!

26 June 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We're happy to be your consistent choice of tax resolution specialists! Thank you for your business and wonderful feedback for our Tax Defense Network team.

Rated 5 out of 5 stars

Good service

They did exactly what we needed. Process was quick and easy.

9 July 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We're happy to hear you are satisfied with the outcome of your services! Thank you for choosing our team to assist you.

Rated 1 out of 5 stars

Do not do anything with this company…

Do not do anything with this company The Money Solver they will take your money and not complete your case. This is exactly what they have done to me and I am calling the BBB and reporting them. I am asking for a refund since you didn't resolve my case.

5 July 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Our team takes the quality of our services very seriously and will always work to resolve a client's concern where they feel they have not received top-tier value.

We've asked for more information to begin addressing your concerns, but we have not received a response. So, to best assist you, we'll ask that you contact our Client Care Team at (877) 856-5118 for further assistance.

Rated 5 out of 5 stars

My Experience was Amazing!

My Experience was Amazing!! I am so Grateful and Blessed to have had the opportunity to work with Michael Willis. He was so helpful and always answered all my questions!

26 June 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Thank you for your kind words for our TDN team and services. It's been a pleasure working with you to resolve your tax matters!

Rated 1 out of 5 stars

I spent 10k with this organization

I spent 10k with this organization. I had over 35k in tax debt. All they did was tell me that I was ineligble for any tax relief programs. Initially I was promised relief by them. They sucked me in, did basic accounting on my taxes and then did NOTHING. I paid them $10,000.00 for NOTHING! I have since contacted another reliable agency who guarantee's my enrollment into the programs.

3 July 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Mark, it appears our team was still working to address your tax matters, but you've chosen to pursue another route to resolution. We will be contacting you very soon to discuss this further and the best way to address your concerns.

Rated 5 out of 5 stars

John Jocelyn was the one that helped me…

John Jocelyn was the one that helped me with my case and after speaking with him the first time I felt a ton of pressure come off me, he kept me informed about every step and returned all my calls, thank you John !!

27 June 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Alton, thank you for taking a moment to highlight your experience with our Tax Defense Network team! We're happy to have been your choice of tax resolution specialists.

Rated 5 out of 5 stars

John Jocelyn has been phenomenal to…

John Jocelyn has been phenomenal to work with so far! He has answered all my questions and phone calls, calmed me down, made me be realistic.

3 June 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Cassi, thank you for taking a moment to highlight your experience with our team! We look forward to establishing a positive outcome for your tax matters.

Rated 5 out of 5 stars

My Tax Attorney Aruna was just…

My Tax Attorney Aruna from the Tax Defense Network / Money solver was just fantastic! Even though she has a busy case load she kept in touch with all the time . I never felt out of the loop with her . She did everything I could hope for and more in regards to my own person back taxes situation! I would highly recommend her and highly recommended Tax Defense network for all your tax needs and more . Very happy and satisfied customer!

31 May 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Bret, our team is thrilled to hear of your positive experience with our TDN team! We're happy to have been your choice of tax resolution specialists.

Rated 5 out of 5 stars

Tax Defense Network / MoneySolver.org…

Tax Defense Network / MoneySolver.org provide highly professional and service solutions to my IRS dilemma. Special praises to Ms Shema Massey for her great insight and assistance during my greatest need for tax servicing. She rallied a highly skilled and professional team to resolve my IRS issues. Highly recommend their services.

24 May 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

George, we aim to provide exceptional services to our clients and are happy to hear this was the case during your time with us. Thank you for your kind words and recommendation!

Rated 1 out of 5 stars

My case I payed 8 thousand $$$ almost 5…

My case I payed 8 thousand $$$ almost 5 years ago and the guy was talking john Jocelyn I haven't heard from him since January won't tell what's going on I need some above him to call someone call 954-993-1698

14 May 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Thomas, thank you for providing this opportunity for our team to address your concerns and reach out to you about this matter. If you have any servicing concerns or questions about your experience in the future, please feel free to contact our Client Care Team at (877) 856-5118.

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