tax2u.co.uk Reviews 

8,965
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being helpful and making complex tax matters manageable. The staff are frequently highlighted for their professionalism, patience, and clear communication. Many people appreciate the excellent customer service, noting prompt responses and a straightforward user experience. Reviewers often mention the ease of the process, which removes stress from tax-related tasks. The company is highly recommended for its efficiency and ability to clarify complex information. Customers consistently report quick resolution times, especially for UTR applications, making the overall experience very positive.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers describing it as helpful, great, and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly I didn’t know anything about tax returns and how self assessment works, I was previously employed by employers who did my taxes. When I was not working anymore, I thought I didn’t have to do a... See more

Rated 5 out of 5 stars

Your responses are prompt But I think I will need to talk to one of your team members responsible for my UTR application because I really need some bits of clarification it’s very important my num... See more

Rated 5 out of 5 stars

Although the HMRC details seem to be daunting, it was quite easy to navigate the online application. There was a error in my email address and this took a long time to identify with HMRC, but once t... See more

Rated 5 out of 5 stars

I appreciate staff professionalism. Very patient with people like myself, who is new to self-employed and self assessment, which I found to be "SKULL CRACKING". They made my tax matters manageable.... See more


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 41% of negative reviews

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4.7

All reviews

(8,965)

233 reviews in the last 12 months

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Rated 5 out of 5 stars

A very professional team

I have been with tax2u for a couple of years now they are very a professional company always there if you need them the dashboard is very easy to navigate through I have never had any problems if I have they are straight there to sort it out I would highly recommend tax2u to anyone thank you

23 January 2026
Rated 1 out of 5 stars

This company is a scam!!!

This company is a scam!!!
Be very careful and think better before trusting them!
People are not aware what they do with the money they take for them from HMRC.
I found this company on Google while I was trying to obtain my UTR. After this service, they insisted with messages asking to make them my agent.
I accepted them as my agent for self-assessment, and they took from HMRC a tax refund for PAYE that HMRC owned me, without asking me, and of course without my permission. The sum was £84.44, and they sent me a message to inform that they had taken my money and they would send me £36.44, and the rest of the money is the fee for a service I never asked for. This is text: 'our fee is £40 (+vat) or 40% of the rebate (+vat), whatever fee is higher. If your tax return is any less than £40+vat Tax2u Ltd will keep the rebate as the chargeable fee'. A fee for a service I never asked for!!!
Imagine how much they would have stolen if my tax return would have been £800, instead of £80! I asked my money back and they refused to give it, unless they keep the fee they want.
This is fraud and I am sure most of the people are not aware that they would be in a worse situation if they trusted them!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Although the HMRC details seem to be…

Although the HMRC details seem to be daunting, it was quite easy to navigate the online application.
There was a error in my email address and this took a long time to identify with HMRC, but once this was cleared the process was quick.
Eduard gave us written advice as well as a phone call, it was very reassuring - Thank you

21 January 2026
Rated 5 out of 5 stars

Firstly I didn’t know anything about…

Firstly I didn’t know anything about tax returns and how self assessment works, I was previously employed by employers who did my taxes. When I was not working anymore, I thought I didn’t have to do anything about taxes because I was not working I didn’t have a salary. You were so patient to keep sending me emails to explain that I still have to send my income tax ,you explained that any income I receive doesn’t have to be a salary. You are a good accountant who cares as well. Thank you Carmen.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Tax return processing

To Antonella and the entire Tax2 team, I would like to say a big thank you!
All financial matters are handled very quickly. Communication is very pleasant, and everything that is unclear is explained thoroughly and in detail. I highly recommend this company. Thank you!

13 January 2026
Rated 5 out of 5 stars

I has been my pleasure to collaborate…

I has been my pleasure to collaborate with Tax2u also this year. Their timely, clear and accurate responses contributed a lot to my overall great experience and I felt again I was in the safe hands.
Thank you once again and keep up the great work!

12 January 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The UTR online application process was quick, simple, and stress-free. Everything was explained clearly, and the team was very professional and helpful throughout. Highly recommend their service to anyone needing a UTR number.

9 January 2026
Rated 1 out of 5 stars

Tax2U breach GDPR and Customer neglect/unprofessionalism

I joined Tax2u 2024, went self employed for the first time and in a matter of weeks they gave my number out to random customers to call me and send me receipts! The customers told me that TAX2U gave them my number!!!!! This was ridiculous and extremely dangerous!! What on earth are they playing at?!!!!! I recommend you stay far away from this unprofessional company at all cost, they dislike also when the customer is in the right and they terminate your account also if you speak the truth about their bad conduct. They also failed to help me with my tax 2024-25 and again 2025-2026, I had to upload and keep account of everything. They only care about taking your money and filing your self assessment, other than that they are useless. Antonella and Eduard are highly unprofessional and neglect customer care. A massive file against this fraudulent company with the FOS.

6 January 2026
Unprompted review

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