tax2u.co.uk Reviews 8,886

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making complex tax matters manageable. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the overall process, especially for those new to self-employment. Reviewers are particularly impressed with the prompt response times and the smooth user experience provided by the online system. However, some customers also noted issues with customer service, mentioning poor communication or a lack of clarity regarding pricing and services. A few other people also felt that the process for obtaining a UTR took longer than expected, and some expressed dissatisfaction with the service provided, feeling it didn't align with their initial understanding or needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers consistently note positive experiences with service, praising its efficiency, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and patience of the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and simplicity of the process. Many... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

Firstly I didn’t know anything about tax returns and how self assessment works, I was previously employed by employers who did my taxes. When I was not working anymore, I thought I didn’t have to do a... See more

Rated 5 out of 5 stars

I honestly can't thank Tax2U enough for their support. I was pregnant and juggling everything at home, and the last thing I needed was the added stress of dealing with taxes. They were so understandin... See more

Rated 5 out of 5 stars

Your responses are prompt But I think I will need to talk to one of your team members responsible for my UTR application because I really need some bits of clarification it’s very important my num... See more

Rated 5 out of 5 stars

Although the HMRC details seem to be daunting, it was quite easy to navigate the online application. There was a error in my email address and this took a long time to identify with HMRC, but once t... See more

Rated 5 out of 5 stars

I appreciate staff professionalism. Very patient with people like myself, who is new to self-employed and self assessment, which I found to be "SKULL CRACKING". They made my tax matters manageable.... See more

Rated 5 out of 5 stars

Tax2u are professional, very helpful and easy to work with. This is my 2nd tax year they are handling, both of which, they've guided and prompted me when they needed documentation. Their online syste... See more

Rated 5 out of 5 stars

Stright forward questions and easy to communicate. I love how patient they were even though I was the slow to respond one. If you are doing tax return for first time they are worth it. They name b... See more

Rated 5 out of 5 stars

I am very happy with the work and the service of Tax2U. It was easy to navigate the site and upload the required documents. We had a lot of clear email communication to ensure everything was understoo... See more

Rated 5 out of 5 stars

I have been using tax2u for filing my tax returns. This is 3rd consecutive year and I must say they have been very helpful. Eduard has been very patient and responded in time and guided with everythin... See more

Rated 5 out of 5 stars

To Antonella and the entire Tax2 team, I would like to say a big thank you! All financial matters are handled very quickly. Communication is very pleasant, and everything that is unclear is explained... See more

Rated 5 out of 5 stars

Good quick communication with everything professionally managed. I don't have to worry about delays in my tax return and that it will be incorrect. Any questions I had were alway's answered quickly wh... See more

Rated 5 out of 5 stars

I has been my pleasure to collaborate with Tax2u also this year. Their timely, clear and accurate responses contributed a lot to my overall great experience and I felt again I was in the safe hands.... See more

Rated 5 out of 5 stars

From Last year when I first got in touch with Tax2U to help me with my Unique tax code number, to this year with filing my self-assessment, they’ve been nothing but helpful. Antonella has been bri... See more

Company replied

Rated 1 out of 5 stars

Hidden costs! They make you pay upfront cost, they say it will cover a tax return, then there are multiple hidden costs! Tried to speak to someone about it. Got hit by recurring automated messages f... See more

Company replied

Rated 5 out of 5 stars

I have had no experience with self assessment and dealings with HMRC in the past. I had a particular problem with a self assessment that I could not complete on my own. I contacted tax2u and they too... See more

Company replied

Rated 5 out of 5 stars

Very helpful, always one call away. Great at explaining everything as I was new to being self employed. Great at chasing me up for documentation, as time I can be forgetful.

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The UTR online application process was quick, simple, and stress-free. Everything was explained clearly, and the team was very professional and helpful througho... See more

Rated 5 out of 5 stars

Antonella is always available to explain any queries I have and the team respond quickly to any texts or emails I have sent. I thank them for a fantastic service and would highly recommend them withou... See more

Company replied

Rated 5 out of 5 stars

I will rate them 5 star because they are very helpful. Very eager to help resolve any confusion that comes my way. Easy access and communication, very important. Will recommend.

Rated 5 out of 5 stars

I waited for nearly 3 months for a UTR from HMRC, then after deciding to go through tax2u it was sorted within 10 days. You obviously have to pay but 100% worth it.

Rated 5 out of 5 stars

My experience with your company was a very smooth process and quick response in every step forward am so grateful. Thank you Carmen for your emails on what to do next. I really appreciate it.

Company replied

Rated 5 out of 5 stars

First time I have used this company they are excellent and very helpful and respond back quickly to emails. Will definitely be using their services next year.

Rated 5 out of 5 stars

Carmen has been very helpful and polite also. She helped and guided me through setting up my pta and now I’ve had my utr approved excellent service

Company replied

Rated 5 out of 5 stars

I highly recommend Tax2u I've been using they service the last couple of years and never disappointed.. Very fast, efficient. Great people.. Thank you

Rated 5 out of 5 stars

tax2u are great very helpful and explain everything i need to know as it was quite stressful at the start for me . would highly recommend them and a reasonable monthly fee.

Company replied

Rated 5 out of 5 stars

My account manager Antonella made everything work and fall in to place made everything stress free so I could carry out earning

Rated 1 out of 5 stars

As the director of a recruitment company, I feel compelled to share my experience with Tax2u Ltd to warn other business owners. I recently purchased what was advertised as a UTR registr... See more

Company replied

Rated 5 out of 5 stars

I want to thank carmen for submitting my draft for self assessment I will use’s this service thank you so much. From Shemsedin Selaj

Company replied

Rated 5 out of 5 stars

Tax2u was swift with my application, and their follow-up was great. Antonella was a perfect guide. Always by your side.

Company replied

Rated 1 out of 5 stars

Had a bad experience with this company. Took them almost a month to get my UTR .They had cleary given up kept sending me information that i can get on HMRC website for free. Had to send them an... See more

Rated 5 out of 5 stars

Thank you very much with your service.you always give full information in every step .you always makes some follow ups on every stage

Company replied

Rated 1 out of 5 stars

I joined Tax2u 2024, went self employed for the first time and in a matter of weeks they gave my number out to random customers to call me and send me receipts! The customers told me that TAX2U gave t... See more

Rated 5 out of 5 stars

The company was very good Carmel Stefan delivered a warm welcoming customer service. She was great and soo amazing

Rated 5 out of 5 stars

Great service as always , I thought I might have started by claim late , but they were really speedy and done on time

Rated 5 out of 5 stars

I am very grateful to the Tax2u team for their help! I had a problem accessing my HMRC account (after the system updates, authorization through the application did not work), and I was in a panic th... See more

Rated 5 out of 5 stars

They are always there to remind of what to do and which steps to take. Sincw its my first time doing this, they have been helpful and supportive, making sure that everything is good. Thank you so much... See more

Rated 1 out of 5 stars

I asked them to get my UTR. Why would I need a UTR for a personal tax account. I am retired, why would I need a personal tax account. I have already paid you to do it. Thanks to this company I am... See more

Company replied

Rated 5 out of 5 stars

Nice and easy process by Carmen. Made the it less stressful for me applying. Would recommend. Worth the price

Rated 5 out of 5 stars

They are very fast, helpful. Very good reminder emails. Antonelle is very helpful, accurate and does a fast job.

Rated 5 out of 5 stars

I’m happy about the way they help me very politely and fast good communication aswell.five star ⭐️

Rated 5 out of 5 stars

Really responsive with answering any questions,easy to deal with and was easy to sort my tax rebate.

Rated 5 out of 5 stars

Tax2u made the experience less daunting for me as a novice to the experience of requesting a sole trader tax code. Information provided was useful and supplemental support valuable.

Rated 5 out of 5 stars

I just followed the link you sent me and I managed to create PTA I still don't have my utr number but I confirmed that you (Carmen) are acting on my behalf if you could give me more information on wha... See more

Rated 5 out of 5 stars

Fast, reliable & efficient. Great at replying to any questions. Good work & thank you.

Rated 4 out of 5 stars

I am new to being self-employed so I am yet to see how I will be helped by Tax2U, but I feel confident that they will assist me throughout the process.

Company replied

Rated 5 out of 5 stars

Easy simple nothing hard about the process Antonella with whom I delt with answered any questions I had really easy and helpful, having ever done this before was a bit worried about the process but it... See more

Rated 3 out of 5 stars

Its easy but i need to know more. Especially on how to upload documents if needed, and secondly how to follow up updates if requested.

Rated 5 out of 5 stars

Great service as always. Fast response and helpful with all of my accountancy needs.

Rated 5 out of 5 stars

It was a great experience they helped me through the process easily and fast thanks

Rated 1 out of 5 stars

This company is a scam!!! Be very careful and think better before trusting them! People are not aware what they do with the money they take for them from HMRC. I found this company on Google whi... See more


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Overall

Overall, I would definitely recommend this based on my experience. It’s rare to find something that combines efficiency, quality, and great customer support so well, and I’d happily use it again in the future.

24 March 2026
Rated 5 out of 5 stars

I am very grateful to the Tax2u team…

I am very grateful to the Tax2u team for their help! I had a problem accessing my HMRC account (after the system updates, authorization through the application did not work), and I was in a panic that I would not have time to file the report on time.
They worked incredibly professionally: they took care of everything, sorted out the filing and saved me from potential fines.
​For such a panicker in matters of documents as me, this was the best solution.

12 March 2026
Rated 5 out of 5 stars

I am very happy with the work and the…

I am very happy with the work and the service of Tax2U. It was easy to navigate the site and upload the required documents. We had a lot of clear email communication to ensure everything was understood. I never felt that I didn't get all my information in or that I was rushed. I highly recommend this service and will use it again.

23 February 2026
Rated 5 out of 5 stars

Simple True

Very informative and helpful with my Self Assessment. Tax2u is one of the best Account firm around.

20 February 2026

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