tax2u.co.uk Reviews 

8,995
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, patient, and helpful throughout every single step of the tax process. Reviewers also note that the online service makes submitting tax returns wonderfully fast and easy, backed by consistently quick response times and extremely clear guidance. However, some people mentioned occasional delays or needing clearer follow-up regarding the status of their specific applications. For instance, a few reviewers experienced longer waiting times than expected or felt that ongoing communication could be improved during the whole tax procedure.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that submitting tax returns is easy, responses are... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as polite, professional,... See more

User experience

Users describe positive interactions with user experience, highlighting how reviewers found the entire... See more

Response time

Clients share positive opinions on response time, frequently noting that people answer emails, messages, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly I didn’t know anything about tax returns and how self assessment works, I was previously employed by employers who did my taxes. When I was not working anymore, I thought I didn’t have to do a... See more

Rated 5 out of 5 stars

Your responses are prompt But I think I will need to talk to one of your team members responsible for my UTR application because I really need some bits of clarification it’s very important my num... See more

Rated 5 out of 5 stars

Although the HMRC details seem to be daunting, it was quite easy to navigate the online application. There was a error in my email address and this took a long time to identify with HMRC, but once t... See more

Rated 5 out of 5 stars

Thank you, I really appreciate that. I especially like that when I upload my documents, you clearly tell me what is accepted and what is not. If something doesn’t match the requirements, you don’t a... See more

Company replied


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(8,995)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly

Honestly, they are the best and have been extremely patient with me throughout. I’m sorry to Tax2U for not communicating better and for not being as quick to respond to your requests. They handled everything perfectly, and I would definitely recommend them to anyone. Thank you again for all your help and patience! 🙏🏼

12 October 2026
Rated 5 out of 5 stars

Everything was excellent

Everything was excellent. Things went even better than I expected; I received the results quite quickly. Everyone was very polite and understanding, and I highly recommend it.Thank you verry much everyone for support and infinite understanding !

23 September 2026
Rated 5 out of 5 stars

Easy process

Easy process. Team was extremely excellent in following up and getting everything done fast / swiftly . Very efficient .

28 September 2026
Rated 5 out of 5 stars

Amazing and good

21 September 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you for your kind words and for choosing our service. Your feedback means a great deal to our team, and we're pleased we could help make your experience a positive one.

Best regards,
Tax2u Customer Support

Rated 5 out of 5 stars

The experience was really good an they…

The experience was really good an they respond really fast I'm just waiting to receive my UTR number thank you very much

23 September 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you so much for your fantastic 5-star review! We're delighted to know you had such a positive experience with our team. Your support means a great deal to us, and we look forward to assisting you again in the future.
Kind regards,
Tax2u Customer Support

Rated 5 out of 5 stars

Good service

Good service

30 August 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with our team. Your kind feedback means a lot to us and motivates us to keep providing the best possible service. We look forward to helping you again in the future!

Kind regards,
Tax2u Customer Support

Rated 5 out of 5 stars

Very easy to use everything etax2u reviewxplained

Very easy to use everything explained

22 September 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you so much for your lovely review! We're really happy to hear that you had a great experience with our team. We truly appreciate you taking the time to share your feedback, and we hope to assist you again soon!

Kind regards,
Tax2u Customer Support

Rated 5 out of 5 stars

It's a good experience

I had a positive experience overall. The process was straightforward and easy to use,

22 September 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you for your wonderful review and perfect rating. Knowing that we met your expectations is incredibly rewarding for our team. We truly appreciate your trust and look forward to helping you again.

Warm regards,
Tax2u Customer Support

Rated 5 out of 5 stars

Good

All is well when all documentation needed are provided.

31 January 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thank you for your excellent feedback! We're delighted that you enjoyed your experience with us. Your kind words inspire us to continue delivering the highest level of service.

Kind regards,
Tax2u Customer Support

Rated 5 out of 5 stars

Carmen made this application so simple…

Carmen made this application so simple fill in a few details and let them do the work for you.. great service

4 September 2026
tax2u.co.uk logo

Reply from tax2u.co.uk

Thanks for the fantastic review! It’s great to hear that Carmen made everything so easy for you. We’ll be sure to pass on your lovely feedback to her. 😊

Kind regards,
Tax2u Customer Support

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