Premium brewing set ordered 19th July 2026. After 3 uses the teapot lid doesn't fully close causing the tea not to steep well. Contacted company who have responded "handmade glass tolerances are not a... See more
Company replied
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See what reviewers are saying
I was skeptical - and did not need to be. The teapot is great and has re-birthed my love for tea leaves and makes it so easy to get the right strength. The mechanism at the bottom only lets tea out wh... See more
Ordered DIGEST tea as trying to make healthier choices and minimise coffee intact. Only used this week but feel less bloated and more relaxed. Never had any problems with your products always top qual... See more
Company replied
Absolutely love my Gravity Tea Pot! So easy to clean and makes the perfect brew. I am also in love with the 2 teas I purchased. Serenity is exactly that! A hug in a cup. The clear glass cup... See more
Company replied
Company details
Written by the company
Tavalon offers premium-grade, gourmet loose-leaf teas, as well as tea-based products, sourced from selected tealeaf farms by the in-house tea sommelier in NYC. Tavalon takes extreme care to ensure that our teas remain attractive to tea connoisseurs as well as being approachable to tea novices. All the blends have gone through over 200 focus groups and only those scoring an 8 out of 10, or higher, are released to the market, ensuring quality and relevant taste always remains the top priority.
Contact info
Unit 2, 3 Enterprise Street, 4214, Molendinar, Australia
- 1300 892 703
- hello@tavalon.com.au
- tavalon.com.au
4.5
Excellent
537 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Tavalon Australia
Thank you for your amazing 5-star review, it is greatly appreciated. We have a wide selection of tea that will surely fit your needs. All of our blends deliver a luxurious tea drinking experience to suit the Australian palate. We are looking forward to your next purchase soon!
Thank you so much !
10 June 2024
Reply from Tavalon Australia
Thank you for your recent purchase and thank you for leaving an amazing 5-star review. Your feedback matters a lot to us. Providing an excellent customer service is always our top priority. Looking forward to your next purchase soon!
Simple easy to use tea is amazing cup…
Simple easy to use tea is amazing cup awesome. My thing is I love tea with my breakfast nothing better. So having tea is simple just open the top add in tea hot water leave to brew boom sit it on top of cup pour out what you need leave to brew simple but smart. Longevity ok well I’m sure we will see I have a 40 year old tea pot but yup see how the tavalon goes. It’s simple easy fun somthing different and no leaves. Will be back with reviews after 6 months
14 March 2024
Reply from Tavalon Australia
It is great to hear your feedback, thank you so much for sharing. The Gravity teapot is user friendly- no hassle and easy to use. You can have a cup of tea anytime and anywhere. It is one of our best sellers and best paired with our loose leaf teas. It is made from premium materials and durable. Looking forward to your next purchase soon!
Reply from Tavalon Australia
Dear Anastasia,
Thank you so much for your wonderful review of our Jasmine Tea & Genmaicha! We're absolutely thrilled that you find both delicious and of great quality. It truly means a lot to us when our customers appreciate the care and dedication that goes into creating each blend.
Knowing you're enjoying our tea encourages us to keep exploring and crafting unique flavours for everyone's taste buds. We hope you continue to explore other offerings from our selection! Thanks again for sharing your love and support, and looking forward to serving you again soon.
The tropical Caribbean flavour has…
The tropical Caribbean flavour has great ,mellow undertones of ripe fruitiness ,some teas make your mouth dry this was perfect to share with a close friend I recommend it it’s great for ice teas and garnish it how you like
12 February 2024
Reply from Tavalon Australia
Dear Matthew, thank you so much for your wonderful review of our Caribbean Cocktail flavour! We're delighted to hear you enjoyed the mellow notes of ripe fruitiness and that it doesn't leave your mouth feeling dry, a common issue with some teas. We're happy you shared it with a close friend, and we love that you recommend it for ice teas and creative garnishes.
We appreciate your feedback and hope you continue to explore our wide selection of delicious teas!
The products are very good
The products are very good, and ordering is a simple process with fast standard delivery. If you do need to contact the Tavalon Customer Support Team, they respond very quick with a solution.
5 February 2024
Reply from Tavalon Australia
Thank you so much for taking the time to leave us a 5-star review! We're incredibly grateful to hear that you're enjoying our products and appreciate the speed and efficiency of our delivery and customer service.
Your kind words motivate us to keep striving to offer the best possible experience for our customers. We're so glad you're part of the Tavalon family! Looking forward to serving you again soon.
Reply from Tavalon Australia
Dear Jane, thank you for your kind review! We're thrilled to hear you find our Earl Grey Pyramid Teabag "Great" and appreciate your mention of our efficient delivery. It means a lot to us that you're happy with your Tavalon experience. Thanks again for sharing your love and support, and looking forward to serving you again very soon.
Reply from Tavalon Australia
Thank you for taking the time to share your feedback, we are glad you love what you purchased. Providing premium quality products and exceptional customer service is our top priority. Looking forward to your next purchase soon!
It’s bloody plastic
It’s bloody plastic! Absolute rip off for a plastic teapot! Not only is it not sturdy for the price but plastic isn’t good to be putting food or bring in.
Thought I was buying a well made, appropriately priced glass teapot.
Not at all impressed.
5 December 2023
Reply from Tavalon Australia
Thank you for taking the time to share your feedback, it is greatly appreciated. The Gravity Teapot is made of Tritan™, which is ECO Friendly, biodegradable, BPA-free, tough, light, clear, impact-resistant, and durable. It is stated on the product page and is very safe for any hot drinks. Glass would be very delicate considering the design of the Gravity teapot, and would not be durable. We value your input and we will use this to better improve our product. Feel free to get in touch if you need any further assistance. Thank you!
Reply from Tavalon Australia
Thank you for taking the time to share your feedback, we are honoured to hear that you had a great experience. We do our best to provide exceptional customer service at all times. Looking forward to your next purchase soon!
Fast efficient delivery
25 September 2023
Reply from Tavalon Australia
Thanks for taking the time to share your feedback, it is greatly appreciated. We always strive to provide premium quality products and exceptional customer service. We make sure to monitor every order to ensure on-time delivery. Looking forward to your next purchase soon!
Extremely easy to deal with very quick…
Extremely easy to deal with very quick to receive goods.
21 September 2023
Reply from Tavalon Australia
We are glad to hear you had a great experience with your recent purchase. We are always happy to provide excellent customer service and premium-quality products. We monitor the progress of each order to ensure delivery in a timely manner. Looking forward to your next purchase soon!
Product arrived promptly in perfect…
Product arrived promptly in perfect condition and I made a delicious cuppa this morning
21 September 2023
Reply from Tavalon Australia
Thanks for the wonderful feedback regarding your recent purchase from Tavalon. We value your input and it is greatly appreciated. We always strive to provide premium quality products and exceptional customer service. Looking forward to your next purchase soon!
Terrific and unique product
19 September 2023
Reply from Tavalon Australia
Thank you for taking the time to share your feedback, it is greatly appreciated. The Gravity Teapot is made of Tritan™, which is ECO-Friendly, biodegradable, BPA-free, tough, light, clear, impact-resistant, durable, and very safe to use. Tavalon only provides premium quality products and exceptional customer service at all times. Looking forward to your next purchase soon!
Great service and wonderful product…
Great service and wonderful product hubby loves it, arrived very quickly in cute container, which is reusable
24 August 2023
Reply from Tavalon Australia
We are glad to hear you had a great experience. Thank you for sharing your feedback. Tavalon's teas are made of the highest-quality ingredients. We always strive to provide only the best products and services to all our customers. Looking forward to your next purchase soon!
Excellent service
Excellent service, delivered fast and great tasting tea. Love the packaging especially if using it for a gift and getting sent directly to the recipient. Thank you
24 August 2023
Reply from Tavalon Australia
Thank you for taking the time to share your feedback, it is greatly appreciated. Tavalon delivers an artfully crafted tea of the highest quality ingredients embodying pleasure, wellness, and opulence. We only want the best for our customers and we always strive to provide excellent customer service. Looking forward to your next purchase soon!
A great quality product making life…
A great quality product making life easier! Prompt delivery and packaging too! Can’t wait to give it to my wife this XMas!
24 August 2023
Reply from Tavalon Australia
Awe, that is so sweet of you. We hope your wife likes it. Thank you for sharing your feedback. The Gravity teapot is designed to give convenience and comfort to tea drinkers, making it easy to prepare a cup of tea, best paired with our premium quality loose-leaf teas. Looking forward to your next purchase soon!
Ordering was easy and it came quickly
Ordering was easy and it came quickly. packed well and I love it.
5 September 2023
Reply from Tavalon Australia
Thank you for sharing your feedback, it is greatly appreciated. Exceptional customer service is our top priority and we're happy we hit that mark. We always aim to provide premium quality products and excellent customer service. Looking forward to your next purchase soon!
Reply from Tavalon Australia
Thank you for the wonderful feedback, we are greatful to have you as our customer. We always do our best to provide excellent customer service and premium quality products. Looking forward to your next purchase soon!
Herbal Tea time
The teapot and cup n saucer arrived safely. Very well presented.
Easy to work out how to use too.
I thought it was all glass but very heavy duty plastic teapot. Works really well with most herbs and the coaster is a life saver lol.
Overall I was very happy with my purchase. Thank you Tavalon 😊
23 July 2023
Reply from Tavalon Australia
Thank you for taking the time to share your feedback, it is greatly appreciated. The Gravity teapot is made of Tritan™, which is ECO Friendly, biodegradable, BPA-free, tough, light, clear, impact-resistant, and durable. It is designed to give convenience and comfort to tea drinkers, making it so easy to prepare a cup of tea. Looking forward to your next purchase soon!
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