Company really helped me when I needed that extra bit of money. Loved the fact it took payments easily by monitoring your bank when they noticed an increase rather than falling on a difficult date whe... See more
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See what reviewers are saying
Harry & Sanjay from Croydon branch did a good job was very pleased with the way they laid the carpet
The ease of use, both borrowing and paying back is the best feature. Connecting bank accounts is a 2 minute process and once that's complete you are good to go! The money arrives in your account in... See more
V simple and clean service , there when you need it . I’ve used my facility several times when cash flow was tighter than expected or a payment due to me was late - this service smoothed out those ty... See more
Company details
About Tappily
Written by the company
Feel secure in your finances
Tappily provides flexible credit that is easy to manage and minimises
costs, with a limit of up to £2,500.
Responsible lending
Here at Tappily, we are committed to lending responsibly, which means we
are very careful when choosing how much to lend to our customers. We
carry out strict, bespoke affordability checks using a customer’s credit
file and bank transaction data. We will only lend what we believe to be
affordable and will not cause our customers financial difficulty.
Automatic repayments
Tappily repayments are designed to be taken automatically:
- Minimising the length of time a balance is outstanding
- Saving you interest
- We will only attempt for repayments up to this defined value in one calendar month
- Once this limit has been reached, no further automatic repayments will be taken
- This may be different from the minimum payment you must make each month
How do you access my bank data?
Access to your data is via a secure, encrypted channel under the
government initiative of Open Banking. We collect the following
information direct from your bank (once you have granted access);
Should you have any more questions please refer to our FAQs page.
- Bank account number and sort code
- Transaction data
- Balance data
Opening Hours
- Monday: 08:00 - 19:00
- Tuesday: 08:00 - 19:00
- Wednesday: 08:00 - 19:00
- Thursday: 08:00 - 19:00
- Friday: 08:00 - 19:00
- Saturday: 09:00 - 17:00
- Sunday: closed
Review Inbox
If you wish to contact our review inbox you can do so at the following
address:
Contact info
PO Box 1515, HP11 9JE, High Wycombe, United Kingdom
- 0808 169 4927
- customer.services@tappilymail.co.uk
- tappily.co.uk
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Who are tappliy
Hi a debt collection say I owe money
to tappliy I've never heard of this firm is there anybody on here that could explain who or what is tappliy please
25 January 2023
Unprompted review
Reply from Tappily
Hi Claire,
Thank you for taking the time to leave a review.
We are sorry to learn that you are dissatisfied with your experience with Tappily.
We have attempted to contact you through Trustpilot in order to identify your account and understand what happened in this instance.
Whilst we await your response, we would like to take the opportunity to explain how our product operates.
At Tappily, we offer a revolving credit facility so once a repayment has been made successfully, you will be available to reborrow back the principle amount, permitting your account is running as normal.
However, if you have any further questions in regards to how our product operates please refer to the FAQ found on our main website, www.tappily.co.uk.
Please feel free to contact us with any questions on 0808 169 4927 or chat with us via our live chat facility, this is available from our website, www.tappily.co.uk.
Our phoneline and chat service is open open Monday to Friday between 8am - 7pm and Saturdays 9am - 5pm.
Alternatively, email us at reviews@tappilymail.co.uk
Kind regards,
Tappily Reviews Team
Good and reliable service no fuss and…
Good and reliable service no fuss and not asking unnecessary questions and data protection seems to be working n right place
2 January 2023
Unprompted review
Crooks avoid using
Crooks. Reduced the amount of credit without warning and for no reason since I’ve made consistent monthly repayments. Avoid!
Edit (3/2/23): Since writing this review I’ve now been told I’m restricted from any borrowing for an undetermined amount of time while they ‘investigate’ my complaint, right after I’ve squared my balance to zero. So bad review = barred access, and I received an email to the effect of ‘don’t like it, report us then’, an absolutely abhorrent unprofessional and devious company, no surprise they’re in administration and being investigated now
18 January 2023
Unprompted review
Reply from Tappily
Hi,
Thank you for taking the time to leave a review.
We are sorry to learn that you are dissatisfied with your Tappily experience.
We are eager to investigate the matter raised in your review as changing your credit limit can be due to a few things.
However, in order for us to do so we will need some details to identify your account, these details have been requested privately through Trustpilot.
Once we receive the relevant information, one our Customer Care agents will get in contact to assist you.
However if this has left you in any financial difficulty, please call us on 0808 169 4927 or chat with us via our live chat facility, this is available from our website, www.tappily.co.uk.
Our phoneline and chat service is open Monday to Friday between 8am - 7pm and Saturdays 9am - 5pm.
Alternatively, email us at reviews@tappilymail.co.uk
Kind regards,
Tappily Reviews Team
Reduced the amount I can borrow
Reduced the amount I can borrow from 1000 to 250 without a notice. Changed the amount I automatically repay without my consent. I told them the dob on the account is wrong and they blocked my acces.
17 January 2023
Unprompted review
Reply from Tappily
Hi Lulian,
Thank you for taking the time to leave a review.
We are sorry to learn that you are dissatisfied with your Tappily experience.
We are eager to investigate the matter raised in your review as changing your credit limit can be due to a few things.
However, in order for us to do so we will need some details to identify your account, these details have been requested privately through Trustpilot.
However if this has left you in any financial difficulty, please call us on 0808 169 4927 or chat with us via our live chat facility, this is available from our website, www.tappily.co.uk.
Our phoneline and chat service is open Monday to Friday between 8am - 7pm and Saturdays 9am - 5pm.
Alternatively, email us at reviews@tappilymail.co.uk
Kind regards,
Tappily Reviews Team
I have just received an email stating…
I have just received an email stating they have gone into administration, and they have reduced my borrowing amount by quite a bit without any notice! This has left me in a very precarious position whereas if id had a bit of notice, i could have made plans. Absolutely disgusting way to treat customers who have been paying a high cost for the service!
9 January 2023
Unprompted review
Reply from Tappily
Hi Wendy,
Thank you for taking the time to leave a review.
We are sorry to learn that you are dissatisfied with your Tappily experience.
We are eager to investigate the matter raised in your review.
However, in order for us to do so we will need some details to identify your account, these details have been requested privately through Trustpilot.
Once we receive the relevant information, one our Customer Care agents will get in contact to assist you.
Whilst we await your response, we would like to take the opportunity to explain changes due to the recent Administration.
As per the email you would have received and further information available via the FAQs on the Tappily website, customers will be able to access either their full credit limit or a reduced limit equal to the highest amount they have borrowed in the last 30 days (i.e on or after 10 December 2022).
As a result your credit limit may have been reduced. We do apologies about the difficulty this may have caused.
The Company’s website provides further information about the Administration for customers and will be updated when further information becomes available https://tappily.co.uk/
However if this has left you in any difficulty, please call us on 0808 169 4927 or chat with us via our live chat facility, this is available from our website, www.tappily.co.uk.
Our phoneline and chat service is open Monday to Friday between 8am - 7pm and Saturdays 9am - 5pm.
Alternatively, email us at reviews@tappilymail.co.uk
Kind regards,
Tappily Reviews Team
Tappily has gone into administration…
Tappily has gone into administration and these guys have ruined my credit
10 January 2023
Unprompted review
Reply from Tappily
Hi David,
Thank you for taking the time to leave a review.
We are sorry to learn that you are dissatisfied with your Tappily experience.
We are eager to investigate the matter raised in your review.
However, in order for us to do so we will need some details to identify your account, these details have been requested privately through Trustpilot.
Once we receive the relevant information, one our Customer Care agents will get in contact to assist you.
If you would like to discuss any aspect of your account, please call us on 0808 169 4927 or chat with us via our live chat facility, this is available from our website, www.tappily.co.uk.
Our phoneline and chat service is open Monday to Friday between 8am - 7pm and Saturdays 9am - 5pm.
Alternatively, email us at reviews@tappilymail.co.uk or see the detailed FAQs section on our website explaining our recent Administration.
Kind regards,
Tappily Reviews Team
I had a credit limit of £750
I had a credit limit of £750. It was then reduced to £100 without any notice! This has now left me in financial detriment until the end of the month! Responsible lenders?? I don’t think so.
9 January 2023
Unprompted review
Reply from Tappily
Hi James,
Thank you for taking the time to leave a review.
We are sorry to learn that you are dissatisfied with your experience with Tappily.
We have attempted to contact you through Trustpilot in order to identify your account and understand what happened in this instance.
Please feel free to contact us with any questions on 0808 169 4927 or chat with us via our live chat facility, this is available from our website, www.tappily.co.uk.
Our phoneline and chat service is open open Monday to Friday between 8am - 7pm and Saturdays 9am - 5pm.
Alternatively, email us at reviews@tappilymail.co.uk
Kind regards,
Tappily Reviews Team
Delt with promptly
4 January 2023
Would recommend tappily to friends and…
Would recommend tappily to friends and family easy company to deal with hassle free experience and no hidden costs
4 January 2023
I like the way you helped your …
I like the way you helped your customers and the quick response for any questions, I wish every full time employee would work with you, you have help me a lot thumbs up for your help
4 January 2023
Unprompted review
great company
great way to borrow when needed ease of use is great paying back is made simple
4 January 2023
Fast Easy
Fast Easy app transactions are instant, good for anyone to use responsibly
1 January 2023
Unprompted review
So easy and convenient to use I love it…
So easy and convenient to use I love it and highly recommend to others
3 January 2023
Unprompted review
Good service.
3 January 2023
Unprompted review
Very good and easy to use and always…
Very good and easy to use and always giving information
31 December 2022
Unprompted review
Great website easy to navigate always…
Great website easy to navigate always there at the right time
31 December 2022
Unprompted review
They offer an amazing service
They offer an amazing service, helped me out of a tight scrape with cash and then was easy to pay back, 100% recommended
5 December 2022
Unprompted review
It was amazing experience and so fast!
29 December 2022
Unprompted review
Very easy to manage
3 January 2023
Unprompted review
They are able to give you a a way to…
They are able to give you a a way to pay it back in good time I stead ones with hefty fees etc.
20 October 2022
Unprompted review
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