tapo.com Reviews 

Have had a tapo cam for about 9/10 mths, I like the clear picture but what really annoys me is that it wouldn't accept the SD card forcing me to get a subscription plus the short recordings, it's completely not picked up important incidents outside my home because there's no continuous recording. Pretty crap considering I'm paying monthly for it. Going back to Ring.

Needed to change the network on the camera Tapo C460. Went through all the procedures, but nothing worked. Contacted Tapo Support and received a detailed reply from Slone with other things to try. Followed these new instructions, and the camera reset and was able to change the network. Camera back to full use again. Thanks to Slone and the speedy response.

Very clear and concise troubleshooting. Excellent service!

The TAPO products are great and my recent experience with customer service/tech support over the phone had been brilliant.
My only suggestion is to do something with device going offline once you reset your home broadband or home router. Once I reset my home broadband recently, I had to resync and add the devices again as new devices which specially for wired devices is a cumbersome process.
Otherwise, the products are stable and customer service/technical support is excellent

I needed help when my two cameras kept going offline, I phoned the helpline and was quickly through to Rona, she was incredibly helpful and knowledgeable, I am very happy with how she helped me to resolve my problems

Had some connectivity issues and contacted the support for help.
Nico was very helpful with guiding me through different steps to check what could be wrong, and reasuring that they would look into the issues with help of other colleagues aswell.
Really good service.

Alec from customer service was super helpful and understanding.

D235 Doorbell Worked well connected directly to my Virgin Media Hub for around 4 weeks then decided it will stop connecting, I then bought a plug in WiFi extender that’s 2.4GHz because apparently that what it needs, WRONG the device liked it for a day or two then just decided it didn’t want to connect to that, I’m now waiting on the response from customer service to see if they are sending me a new doorbell or issuing me a refund, will update when I get a response.

I had trouble with connecting my Camera to the H200 hub, the error message was that I needed to upgrade my firmware on the camera - it should be supported, but it did not work. I reached out for the support - and they fixed it with in a few days - a special thanks to Ophelia.

Product was faulty (after c. 18 months into 2 year warranty) but warranty team (Joshua) were quick to help and I was able to be assisted easily. My other Tapo products have not failed and I am very happy.

I really like Tapo Security Cameras (Especially when On Sale), Hub and Accessories Very Surprised with the Quality, Ease of Installing and Attaching all Devices to One System via Tapo App is Very Easy.
Also Great Customer Service & Support.
Customer Suggestion
It would be Nice with Future Models if the Cameras can increase range from from 50-70M radius from HUB, to maybe 200M range, on 2.4ghz frequency.
That would be awesome😁👍

Excellent service from Joyce, thanks

The tapo tc40 outdoor camera i bought worked for about a day then lost connection and wouldn't reconnect. Just a red flashing light. Customer support was worse than useless. Tried turning it on and off a thousand times, tried resetting it. Nothing. Avoid.

Nico was great, he actually managed to sort what EE had failed to do via numerous phone calls.

Very polite and helpful!

Thank you so much for the help Nico!

I had a rather complicated issue. Tapo support gave me all the correct solutions to resolve the problem. I could not have done it by myself

Fabulous sorted problem with great patience

Bought the Tapo C410 camera and whilst relatively easy to install, the camera does have limitations of use. I like to live stream to my mobile that sits on my desk at work, but as this is a battery operated unit, this is not practicle as that drains the battery very quickly. The unit only records actual detections and not continuous recording. The quality of the images and vids is very good, the unit looks very good and it is reasonably priced. The solar charger seems to be good too. The items listed above could have been added to the sales info so as to give the buyer more considered options before buying. I have now ordered the Tapo C510W which is hard-wired for power and therefore can be used for 24 hour live streaming. Your products are good, but I suggest to all buyers, ask the questions prior to buying. My mistake I know.

I thought Tapo is a decent comnpany, but im trying to cancel subscription for Tapo care because I cant do it manually, and the support refusing to do it for me. Wtf??

Very happy with the product and support. We have an issue with our doorbell being refit wrong after getting a new door and Bryant Chacon helped us sort out getting new parts so we could get back to using the door bell.