tapo.com Reviews 

Very good customer service and sorted out
Issues in web chat

5 stars! The customer service agent was extremely patient, professional, and helpful. They actively helped me troubleshoot the issues, understood my technical network environment perfectly, and efficiently processed the warranty replacement for me. Exceptional service!

Very helpful in checking the problem, but unable to solve it completely due to a setting on my router that I can't seem to change.

Once I finally got past (what I believe was) AI, and was connected to Yone, in particular, the solution to my problem became simple. Thank you Yone for your direction. It was most helpful.

Alec, the person on the other end of the live chat, was very good with me. When you are stuck on something, I couldn’t connect the video doorbell to the back door, but the front door had been very easy. We sent pictures back and forth to let me understand what I was to do, and where to go on my phone. The TD21 video doorbell is now up and running on both the front and the back of the house. I’d have never got there without the help that I was given.

Camera has been installed just over a year and the last few months has been a nightmare, constantly going off line. Not recording, saying no sd card having to constantly reset it ,turn off power to reset . I was going to upgrade but certainly not with this brand
Very disappointed

Perfect and solved my problem thanks

I had a strange troubleshooting issue but Alec was very helpful and asked good questions to try and find out what was wrong and to get the matter resolved, chat was easy to use and able to speak to a person easily after going through the FAQ bot was also really nice, took a short amount of time and was straight to the point, unlike other businesses.

Very helpful customer service and help with the issue with the product

My Tapo camera would not work after recharging the battery. I decided to uninstall the device on the app then tried to reinstall it however that proved to be difficult. I called the help line and successfully managed to reinstall the doorbell however after finishing my call I realised the doorbell chime was not paired. I gave up and tried again today and had to call the helpline again and Neil was able to talk me through to successfully resolve the problem.

Rona helped me to pay subscription, thanks million to Rona, she is great, very patient, great English, very helpful, I really appreciate her help, thanks million again

Good support from Sloane. Kept in contact throughout, offered possible solutions and gave me the time to work on them until a solution was found.

Spoke to Blair on customer services. Blair was excellent in dealing with my concerns and gave me all the options I needed to resolve my query. Blair was engaging and encouraging, patient and was able to give me the solution I needed to make me feel valued and important. Thank you Blair

Blair helped me with the procedure for redeeming my points. My query was answered quickly.

I got myself a little confused with the discounts within the Tapo app. I thought that I had inadvertantly lost them. I contacted Tapo and Blair dealt with my queery. Blair was fast to respond, polite and solved my problem without any drama whatsoever. A great relief and a load taken off my mind. Thanks Blair

Great service by Joyce.

Joycedid a good job getting me back on line

John Patrick has given effective guideline for my problem of connecting to my Tapo Camera.

Nightmare trying to get the cameras to connect to the WiFi and even to reset. Had enough of them and binning them.
Will conduct research to find more user friendly security cameras that don't need a tech degree to get them to connect. Uninstall the app and reinstall. Not even got as far as the solar panels because I can't even get the C420 cameras and H200 hub talking. The separate TC60 cameras won't connect either. All of them: Reset 5 seconds, reset 1 second, take the battery out, unplug, do this, do that and nothing works. Blinking light this, network unstable that, solid light this, make sure there's no wall between! (Yes the devices are next to each other!!!!) Every other device connected works ok. Garbage products and I am never touching a Tapo product again. Router provider Virgin engineer said it is common for Tapo users to struggle to set up. It would be easier to build a rocket to send to space than set up Tapo cameras!

Alec Helpful. Friendly & very patience.