Tap And Go Ltd Reviews 

496
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and company representatives for being exceptionally helpful, polite, and guiding businesses smoothly through the entire setup process. Consumers truly appreciate the reliable card payment solutions, highlighting that everyday communication is exceptionally clear and that expert support is always readily available. Some reviewers were not happy with payment terminals, mentioning unexpected extra costs, frustrating invoicing issues, and slow processing speeds during daily usage. Quite a few individuals also encountered aggressive sales calls or restrictive policies regarding credit limits during their very initial onboarding experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting attentive and helpful service... See more

Customer service

Users describe positive interactions with customer service, noting that communication goes smoothly and... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as reliable, fast, and... See more

User experience

Clients share positive opinions on user experience, describing the overall process as seamless, reliable, and... See more

Payment

People report ambiguous experiences with payment, reflecting a mix of satisfaction and frustration. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more

Company replied

Rated 5 out of 5 stars

Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more

Company replied

Rated 5 out of 5 stars

Nathaniel and max have been great, nathaniel was extremely patient and wasnt pushy at all, max has been super helpful and let me know if i ever need anything he will be available which is really reass... See more

Company replied

Rated 5 out of 5 stars

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more

Company replied


Company details

  1. Business Broker

Written by the company

We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

496 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(496)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nathaniel was very helpful when it came…

Nathaniel was very helpful when it came to saving money for my business. I had been with dojo for three years but when he called he managed to save me over half my bill. Would highly recommend him to anyone

28 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Demi,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amazing service

Amazing service, purchased a chip and pin machine for my business and it’s completely changed the game. I have a lovely shop situated on Palentine road, Manchester and business has been booming. Highly recommend Nathaniel Ratcliff

21 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Helen,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great customer service!

Had a great call with Nathaniel. He helped me through every step. Some of the best customer service I’ve received! I’m certain I’ve chosen the right company to put my trust in!

28 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review James,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great customer service

Really good call today with Nathaniel Ratcliff. Saved me so much money and your understanding and explanations were fantastic. Thank you such for your call today Nathaniel and saving me loads of money im so happy!

23 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Natalya,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 1 out of 5 stars

Dodgy Deceptive Dealers.

Wanted to take a contract with tap n go. Spent alot of time sorting the rates and limits for 2 terminals with a helpful staff member.
Only to be told "slight changes" have been made during initial payment, I refused to pay until changes were display and explained. They got very irate and annoyed.
Turns out the 12 month contract moved to a 24 month contract, and the rates increased which would be an extra £15 a month on top of the agreed £20 month.

I told them all the information they needed from me, so there wasn't any last minute revelations to change the contract. they just wanted to rip me off and hope I didn't notice.

*This was all before I committed to a contract. Luckily I pushed to find out details and glad I didn't proceed.

Poor company ethics and practices.
DO NOT USE.

20 May 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Hi Sam,

Thank you for your honest review.

I'm truly sorry to hear that your quote stage felt frustrating and that the process didn’t meet your expectations — that’s never the experience we want anyone to have.

However, after checking our records, I can confirm that you are not a customer of ours, and we have no active agreement or completed onboarding with you.

We’re sorry to hear you had a negative experience during your discussions.

Wishing you all the best in the future with the business.

Tap & Go Ltd

Rated 5 out of 5 stars

Incredibly productive phone call

Just spent an incredibly productive 55 minutes on the phone with Max Powell… and it was time well spent. Apart from being very friendly, professional and polite, he just saved our business a small fortune. Over the years I’ve dealt with various card machine providers, and Max is by far the best representative of any I’ve come across. Must also commend Nathaniel for his infinite patience with me, I was always busy when he rang and when I asked him to ring back at a certain time on a certain day, he always did.
Looking forward to the savings, and ongoing customer service from these professionals!

16 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Hird,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Joseph tap&go

Joseph at tap and go has been excellent! Very understanding and easy to talk too and has ensured me on the greatest possible outcome every time.

10 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Kai,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Fantastic service and superb staff

Fantastic service and superb staff
Card payment with peace of mind
No hidden charge
Specially the management who admired us with her attitude
Special thanks to Nicola

10 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Mr Zekria,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Liam was helpful in finding out we are…

Liam was helpful in finding out we are paying too much. I got my comparison done and happy to go ahead. Very formative

9 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review James,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Thank you Liam for making my experience…

Thank you Liam for making my experience simple from start to finish.

27 June 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Carly,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I had an excellent experience thanks to…

I had an excellent experience thanks to Amy’s outstanding customer service. From the moment we connected, she was friendly, professional, and incredibly helpful. She listened carefully to my concerns, provided clear answers, and went above and beyond to ensure everything was handled smoothly.
Amy was not only knowledgeable but also made me feel valued as a customer. Her prompt responses and positive attitude made the entire process easy and stress-free. It’s rare to come across someone who genuinely cares about providing top-notch support, and Amy absolutely delivered.
Highly recommend her for anyone looking for reliable and thoughtful service. Thank you, Amy

7 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Daisy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Card payments

I recently signed a contract for a card terminal through Max Powell, and I couldn’t be more pleased with the service I received. From the beginning, Max was professional, knowledgeable, and made the entire process feel straightforward and stress-free.

He took the time to explain all the options clearly, answered my questions thoroughly, and helped me choose the most suitable solution for my business. There was no pressure—just honest advice and genuine support. I appreciated how transparent he was about the fees, contract terms, and how the terminal would integrate into my operations.

Everything was set up quickly, and I was up and running in no time. It’s rare to come across someone who combines efficiency with such a friendly, down-to-earth approach.

Highly recommended if you’re looking for a reliable and trustworthy person to help with card payment solutions.

9 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Lucian,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

So glad I took this call when I did

So glad I took this call when I did, normally I don’t get involved with sales calls, but something about this chap made me want to listen. He explained everything to me about how I was paying too much, and he answered my questions honestly which I respect. I am now set up with lower prices, and confidence that if I need support, I only have to give them a call. Thank you Joseph, I really appreciate your help and guidance.

5 June 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Peter,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

I had the pleasure of speaking to…

I had the pleasure of speaking to Joseph and he made me feel at ease straight away. It was a pleasure doing business with him.

7 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Lauri,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Hello Tap & Go

Amira made the process of switching to Tap & Go move easily and helped me understand the process, kept in touch and gave an absolutely five star service.

7 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ellen,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Experience was great with luca

Experience was great , Luca was incredible with everything very helpful and kind lad and helped me get my rates down, top man

11 June 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Roy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Was dealing with Amy and can't fault…

Was dealing with Amy and can't fault her service!!

1 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Dominic,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amy at tap and go was a pleasure to…

Amy at tap and go was a pleasure to deal with couldn't be more helpful, so very thoughtful and nothing was too much trouble. Amazing service thank you so much.

7 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Pam,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Luca helped get my rates down

Luca was very friendly and efficient. My rates have now gone down thanks to his support.

7 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Alison,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Whilst dealing with tap n go I received…

Whilst dealing with tap n go I received outstanding customer service from Amy! Couldn’t recommend enough!

6 June 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Poppy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

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