While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Tanning in the comfort of your home. Next day UK delivery 1 year full warranty for all purchases .
Contact info
The Bristol Office , 2nd Floor 5 High Street, BS93BY, Westbury on Trim, United Kingdom
- 07576488822
- sales@tanningstore.co.uk
- tanningstore.co.uk
Super quick delivery and very good…
Super quick delivery and very good communication with helpful support.
21 April 2026
They give very good service..
13 April 2026
Fantastic service
Fantastic service. Fast and secure postage. I'm very happy with this company
18 March 2026
The service and communication was…
The service and communication was excellent, delivered next day, have only used the facial tanner a couple of times so no results yet but really pleased with my purchase.
24 February 2026
Great customer service from this store.
Firstly the customer service from here was excellent, i purchased the wrong product & was refunded straight away after sending them a message about the mistake.
Also real fast delivery, my package arrived within 2 days.
20 December 2025
The customer representatives at the…
The customer representatives at the tanning store co uk were ever sososo lovely, they were so helpful and aweeesooomeee for sure💕(: peace and aloha, Kimberly
23 November 2025
Excellent product delivered on time
20 November 2025
Bulbs
First rate service, very fast,as usual.
Bulbs expertly packed an safely secured within box.
Very happy with the service from Tanningstore
7 February 2025
Very good product/great communications/fast delivery.
Product clearly described. (I've had one before). Works as it should and packaged perfectly. Slight hitch at Hub 4 sortation facility, but all steps towards delivery were explained well and left me in no doubt that I would eventually receive it. BRILLIANT
15 July 2024
Reply from Tanningstore
Hi Sue,thank you for taking the time to leave your positive review, much appreciated
Reply from Tanningstore
Hi April , thank you so much for your review :)
Appalling customer service
Appalling customer service. Staff have no knowledge of the Consumer Rights Act 2015 and are very quick to take money but not so quick to refund it. Even when they agree a refund, they don’t actually process it and whoever is in charge of customer service has a chip the size of London on their shoulder. Always easy to be rude when you’re 3.5 hours drive away. Not so clever when you’re damaging the business by not offering a good standard of customer service. Probably best avoid this company and spend your money elsewhere.
Update 05/05/2024. Now had harassing messages on Amazon asking me to remove this review!
Update 06/06/2024. After an unsuccessful attempt to have my review removed Tanningstore.co.uk were unable to do so as I was able to substantiate all elements and submitted the relevant evidence to support my review. Whilst their response is reasonably eloquent they have again failed to admit they agreed a full refund prior to return of the product and then on receipt only made a partial refund. Happy to copy the evidence into this review together with details of their messages asking me to remove this review.
2 May 2024
Unprompted review
Reply from Tanningstore
Hi Desanne
Thank you for sharing your thoughts.
All our tanners come with 1 year warranty in full and we ship with a next day delivery service for all UK addresses.
We are active on email and WhatsApp in real time and try our best to meet our customers’ expectations.
On a closer look on your review , as we would like to understand what we should improve in our future activity , the above order was placed on our Amazon store in February 2022, that was over 2 years ago . Needless to say that Amazon have their own customer service and they usually deal with any issues that might appear.
According to Consumer Rights Act 2015 or Amazon you would have been entitled to any refund if you would have encountered any problems with your product within the first 6 months from purchase .In our case here you have never contacted us , there was nothing wrong with the product , therefore so far NOT entitled to any refund.
Even so , you were still partially reimbursed . We got in touch with you and kept the communication line opened even though Amazon , the place where you made your purchase, would not give you any options. This takes us to our “Appalling customer service” . We do believe at this point that we went above and beyond and tried our best ,we are sorry if we did not meet your expectations.
Not sure what more we could have done. Also not sure what constructive outcome we could take from this review or what to improve as here we are looking for reviews from our website s customers.
Regards
Quick service & trustworthy
4 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.