Great customer service, quick despatch and tracking. Beautiful product. I bought the infinity knot with matching earrings for my wife this Xmas. We've had a tough year so wanted to give her a personal... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had to hold it back several days until today - my wife’s birthday! She loved it, from the moment she opened the box, and she read through the card, and the sentiments on it. It made her laugh, whic... See more
First purchase from this company & I couldn't be happier. The necklace is beautiful,lovely package & the words fantastic, my daughter loved it as it was a birthday gift. Very prompt delivery. Very Ha... See more
"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... See more
Company replied
Company details
- Jewelry Store
- Costume Jewelry Shop
- Gift Shop
- Jewelry Designer
- Jewellery Manufacturer
- Jewelry Repair Service
Written by the company
At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.
Contact info
Smart Storage Ltd 100, Derby Road, L20 1BP, Liverpool, United Kingdom
- contact@talia-rae.com
- talia-rae.com
4.5
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good delivery time and the piece I…
Good delivery time and the piece I bought was very beautiful
4 January 2023
Reply from Talia Rae
Thank you
This is a genuine offer
I initially had reservations about whether this was a scam. However, my reservations were unfounded. When my wife received the gift she was delighted.
27 December 2022
Reply from Talia Rae
Hi Mr. Colin,
Thank you for your honest feedback! We’re so glad to hear your wife was delighted with her gift. We understand the concerns when shopping online, and we’re happy to have earned your trust.
If you ever need anything else, don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
I was very pleased with the product as…
I was very pleased with the product as I am sure my daughter will be took a little time to arrive but I appreciate that was due to postal strikes.
10 January 2023
Reply from Talia Rae
Hi Jacqui,
Thank you for your kind feedback! We're so glad to hear you're happy with the product, and we’re sure your daughter will love it too. We appreciate your understanding regarding the postal delays unfortunately, they’re out of our control, but we're glad it arrived in the end.
If you need anything else, feel free to reach out. We truly appreciate your support!
My daughter was thrilled with her…
My daughter was thrilled with her necklace arrived promptly
5 January 2023
Reply from Talia Rae
Hi Kathy,
Thank you for your lovely feedback! We’re so happy to hear that your daughter was thrilled with her necklace and that it arrived promptly.
If you ever need anything else, don’t hesitate to reach out. We truly appreciate your support!
Reply from Talia Rae
Hi M.R. Madelin,
Thank you for your feedback! We’re glad to hear your order arrived quickly and that you’re happy with the product.
If you ever need anything else, feel free to reach out. We appreciate your support!
Love knot earrings
Beautiful gift well packaged in the post.The only down side is the earrings fall out of the box when you open it.Maybe package them with holes for earrings to fit into.The box inside was more for a ring.I love them 😍 and have the matching necklace.
6 January 2023
Reply from Talia Rae
Hi Kim,
Thank you for your thoughtful feedback! We’re so happy to hear that you love the earrings and the matching necklace. We truly appreciate your suggestion regarding the packaging and will definitely take it into consideration to improve the experience.
Thank you again for your support, and if you ever need anything else, don’t hesitate to reach out!
Pleased with product good delivery
8 January 2023
Reply from Talia Rae
Hi Peter,
Thank you for your feedback! We’re glad to hear you're happy with the product and the delivery.
If you need anything else, feel free to reach out. We appreciate your support!
Waited a while for this necklace but…
Waited a while for this necklace but post have been on strike so can understand that.
However I'm disappointed with the necklace hence only 2 stars. It is not white gold but a very cheap metal...certainly not worth the £39.99 I paid for it! Was £79.99 I don't think so!! I should have gone to a jewellers would have got a much nicer one for the price. So think the advertising is wrong too!
4 January 2023
Reply from Talia Rae
Hi Angela,
I’m really sorry to hear that the necklace didn’t meet your expectations, and I completely understand your disappointment. We aim to provide high-quality products, and it’s concerning to hear you feel the necklace wasn’t as described.
I apologize for the delay caused by the postal strikes, but I would love to make this right for you. Please reach out to us directly at contact@talia-rae.com and we can discuss options such as a return or replacement.
Your feedback is important to us, and we want to ensure you're satisfied with your purchase.
Excellent Service
Good website, easy to find the products I wanted and easy to order. Delivery was very quick, and when received, the products were of very good quality and exactly as advertised.
28 December 2022
Reply from Talia Rae
Hi Robert,
Thank you for your wonderful feedback! We’re so glad to hear that you had a smooth experience with the website, fast delivery, and that the products met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
My Good Lady is over the moon with…
My Good Lady is over the moon with this. Time for a romantic interlude. !!!!!!!!!
5 January 2023
Reply from Talia Rae
Hi Alan,
That’s fantastic to hear! We’re so happy your good lady loved the gift. Sounds like you’ve got the perfect occasion to make it even more special!
If you ever need anything else, we’re here to help. Enjoy your romantic interlude! 😉
Despite paying for 1-2 days shipping
Despite paying for 1-2 days shipping, it’s more than a week since purchase, and it’s still not received.
4 January 2023
Reply from Talia Rae
Hello Andrea, unfortunately your order was placed during when we were closed for christmas which was posted on our site banner as well at checkout that not items would be dispatched between the 23rd of December and the 3rd of Janaury as such we apologise for the delay in your orders arrival but we as a small team also need time to recover during the holiday season.
I still not received my products and i…
I still not received my products and i pay for fast delivery must coming before Christmas and now is on 3 and still not received way?
3 January 2023
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Haven’t received my order
26 December 2022
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
I ordered 2 items in November as…
I ordered 2 items in November as Christmas presents, and still no joy. I paid extra for express delivery, and still nothing. They will not reply to my emails, and have blocked me on Facebook now. Customer service is atrocious, and I will NEVER purchase from this unprofessional set up again. Had to open dispute on PayPal, as no recognition from them regarding the issue !!!
25 November 2022
Unprompted review
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Ordered 2 chains as Christmas presents…
Ordered 2 chains as Christmas presents on the 27th November 2022 and still no sign of them. No update on tracking since 1st December 2022. Communication from Will at Talia Rae has gone silent. It was said that they will use FedEx with an express delivery but no surprise that there has been nothing since.
20 December 2022
Unprompted review
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Ordered chains for my daughters on…
Ordered chains for my daughters on November 30th, 3 weeks later still no sign of them been delivered. Tracked by Royal mail, who say they never received package for delivery. Contacted seller by email, first of all they blamed Royal mail, then said they were going to send by DPD,still didn't receive my order. Last I heard they were going to send by frdex. I asked for a refund, but they stated ignoring my emails. This company are a fraud its a total scam.
19 December 2022
Unprompted review
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Very happy with my purchase and the…
Very happy with my purchase and the time it took for me to receive my order
1 December 2022
Reply from Talia Rae
Hi Alan,
Thank you for your great feedback! We’re so glad to hear you’re happy with your purchase and the delivery time.
If you ever need anything else, don’t hesitate to reach out. We truly appreciate your support!
Waiting nearly 2 weeks for my order
I ordered a soulmate chain on November 30th its now December 13 and I still haven't received my order I live in ireland is it that difficult to ship? tracked it by royal mail and according to them it has not even been dispatched yet.
30 November 2022
Unprompted review
Reply from Talia Rae
Hello, we can only apologise for the delays that were caused during the last quarter of 2022 with strike from royal mail really effecting us as a small business but we tried to make it clear through our sites information pages that delays were occurring through our delivery network and items orders after December 1st we could not guarantee christmas delivery on due to this strike action.
Reply from Talia Rae
Hi Lindsay,
Thank you for your kind words! We’re so happy to hear that the gift looks amazing and that it’ll be a special Christmas present for your wife.
If you need anything else, we’re here to help. Wishing you both a wonderful holiday season!
Excellent experience
Very easy to navigate the website. Payment and communications were excellent. Item arrived quickly in spite of Mail Strikes. Delighted with the item received.
Very well done.
28 November 2022
Reply from Talia Rae
Hi Barry,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the website easy to navigate, and that everything from payment to delivery went smoothly despite the mail strikes. We're glad you're delighted with your item!
We truly appreciate your support, and we look forward to serving you again in the future.
Best regards,
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