Taking Shape Reviews 

Recently I returned a faulty cardigan for refund to Parafield Warehouse store. Lou and her lovely team were extremely helpful and obliging and immediately worked through the processing of my refund. Within an hour I was also contacted from head office by very friendly Sarah who informed me the refund had been completed. Excellent service by a friendly, professional company. A breath of fresh air for these times. Highly recommend!

Taking Shape offers personalized fitting through a free in-store Personal Styling Experience, where you get one-on-one time with a stylist who helps select outfits in a private fitting room. This needs to be booked in advance (it's not a walk-in experience) - and my stylist at Frankston was Rachel. The experience was abfab! I normally hate the entire clothes trying/buying exercise, but with Rachel's help and honest feedback, it was a breeze!! Definitely the only way to shop in future!!!

Absolutely love this shop, the quality and styles are amazing, one of the best stores for women’s apparel, and not just in larger sizes, they now do size 10, albeit it’s more a 12/14. Buy most of my clothes from them.

I love the Taking Shape store in Napier New Zealand. The staff are always friendly, warm and very helpful. The shop itself is a kaleidoscope of colours and styles and a joy to browse through...:) Highly recommend ...Thank you ladies

Had a wonderful shopping experience today in Bunbury. Looked after so cheerfully well by Maria and the other staff members. Beautiful array of garments, some on special, in many great colours and sizes. Please open a shop in Busselton, as we have nothing down here like that. Keep up the good work.

Was great in the Napier store today.. Meryl was a great help and so cheerful..Great selection
Honest opinion which is good.
We are lacking happy stores but Taking Shape in Napier is fantastic

I have just purchased 5 new dresses at my Taking Shape store in Bunbury WA. The beautiful Italian lady Maria was beyond helpful. Her styling tips and customer service was exceptional and I would highly recommend this store and the service provided.
Mary

I have recently visited my local Taking Shape store ( Cannington Western Australia)
My first visit I was a little unsure as I’m a transgender lady and still getting comfortable with other people accepting me. But I was assure that I would be welcomed and assisted with no problems !! And I was .. a lovely lady by the name of Leanne had no concerns in assisting me with a Bra fitting .. even thou we where unable to get a bra.. I felt welcomed and relaxed and was assure that if there was anything else that I needed help with please ask .. I looked around and left the store with a spring in my step ., happy to return when I needed help again ..

Well that is what I did .. I needed an outfit for an up coming event !! I went to the Cannington store on Saturday and this experience was a completely different one ..
no one could be bothered .. apparently to busy atm .. will be with you shortly.. I wondered around .. really very unsure where to start or what to look at !!!
I ended up leaving with nothing .. feeling very low and dissatisfied..

I understand people may be uncomfortable.. but to be brushed off and ignored .. was just very sole crushing ..

I will return but will be making sure Leanne will be working !!

Today Grace spent time helping me buy some matching outfits
I love her sense of design , colour sense and the patience and care she gives me to choose the right outfits
I love shopping here and Grace makes it fun , enjoyable and I know I can trust her taste and product knowledge of what also suits my needs
Thanks Grace for today’s retail and style experience
Cheers Anne and Serge my other support

Recently visited the Cannington store on Saturday .. was an amazing store and an amazing experience the staff where all helpful and friendly .. well done ladies you are all truly amazing

Completely ignored when I went to moonee ponds shop always am appalling service it’s a joke too busy talking than serving customers they should be sacked

Annette from the Coffs Store is so friendly, made me feel so welcome in the store. Greeted me on arrival and was very informative about the garments I was looking at. I returned today hoping that she would be there, and she was. You are lucky to her in your business.

Love their latest designs & fit!

Clothes are cut for the shape of curvy bodies not just made bigger.

Quality & value for money!

TS Pukekohe staff are truly amazing. So attentive, friendly and just ho out of their way to help with getting anything in frim another store if needed. Jill and Ruth are absolutely lovely. The two other ladies who work on different days are also super friendly and always end up having a laugh. I love this store. Best customer service. Highly recommend visiting this store.

Excellent service from Rohini at Sylvia Park

BIZZARE CUSTOMER SERVICE LEADER

Received email my click and collect order eas ready to pick up. I opted for click and collect instead of post as they had a special offer that you got a $10 voucher to use in store when you picked your order up (otherwise it's quite inconvenient to go to the store so I usually get posted)

Checked google before I left and store was open until 5.30. Arrived at 5.10 to steel roller door down and store closed.

For a staff meeting. They couldn't wait 30 minutes because then they'd be too late to get home apparently.

I emailed for my parcel to be sent to me as it wasn't worth the effort to return.

The head customer relations person's advised "hours are subject to change WITHOUT NOTICE "

No apology.

When I suggested that google could of been updated - as a staff meeting is a planned event - i think she laughed. She did say they have 150 stores and I'd need to speak to the IT department.

Horrid "customer service" .

Bizarre in fact.

No acknowledgement of issue just a "too bad so sad" attitude she was happy to quickly and gleefully cancel my order (no im not exagerating)

I wish I could give no stars! A few days ago I spent about $1200 on clothes at the Tuggarah store. My sister and I do this a few times a year to stock up. One of the handbags I bought, which was about $15 was later found to be frayed. So I informed Andrea at head office who told me to ‘pop’ back to the store to discuss it with them. Not so easy when you’re in a wheelchair and the store is couple of hours from where I live which is why I can only get there to stock up a few times a year. I wont be going back.

I have been a member of Taking Shape for many many years ... I spend thousands !... I was mortified yesterday at your Cannington Store when Leanne treated me like absolute rubbish and I am not wanting to be treated like anything other than the usual customer... Linda and Allison were wonderful .. they helped me considerably but Leanne treated me like a piece of dirt .... I wanted to return an article from September.. on sale.... and fully accepted her reason that Head Office would NOT allow for a late return .. but I have been in hospital with cancer .. that I accepted not a problem.... the way she treated me was like a piece of shit .....I totally accept the TS ruling but Julie the Manager would have explained everythng to me .. except this dreadful woman who looked like a "cat dragged in" seemed to enjoy to belittle me! .. Never again ! ever ! Dr Mieke Watson

I am so grateful for the wonderful Women at Taking Shape Auckland Airport.

I am on a Stick. My mobility is limited.
The beautiful Ladies at Taking Shape really helped me with my Birthday Celebration Dress.

They went out of their way to make my experience a seamless operation. 3 Ladies in particular I would like to thank.
Faith
Deanne
Puts

Bless you all for the wonderful extra care and attention you gave to me yesterday.

Hudge Gratitude and Thanks.

Maura