Tailored Life Solutions - Life Insurance  Reviews 

415
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this wonderful company. Customers frequently praise the dedicated staff members for being exceptionally professional, patient, and genuinely supportive throughout every single conversation. Reviewers highlight that advisors always take all the necessary time to answer questions carefully and ensure complete customer understanding. Consumers note that various insurance options are explained clearly and thoroughly, helping individuals make well-informed and confident financial choices. People truly appreciate the outstanding customer service provided, which makes the entire onboarding process remarkably simple, straightforward, and completely smooth. Buyers consistently report feeling genuinely valued, deeply respected, and completely at ease when securing their preferred policies today.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, extensive... See more

Customer service

Customers had positive experiences with customer service, frequently praising advisors for being... See more

Service

Consumers find service to be exceptionally satisfying, expressing great appreciation for the professional and... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors go above and beyond to make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing employee in Georgia Crage this company has. After receiving numerous calls, as we do, offering us better life insurance, and the fact I'd only signed up to another provider in June, Ge... See more

Rated 5 out of 5 stars

Absolutely brilliant, would highly recommend these. James was very professional and very accommodating to what I needed from the policy and options that suited me best. Went through absolutely everyth... See more

Rated 5 out of 5 stars

James (Jamie) is someone this company should be extremely proud of! He spent a lot of time putting together a policy that suits me and I’m extremely satisfied with his courteous manner and professiona... See more

Rated 5 out of 5 stars

Hannah Phillips with whom i dealt with was absolutely lovely , so caring , understanding , efficient and most of all so patient. If everyone you dealt with in varies companies , for varies reasons... See more


Company details

  1. Life Insurance Agency

Written by the company

We are a team of expert Protection Advisers with years of experience in the Financial Services industry. We specialise in finding our customers the most suitable policy to suit their specific needs. We offer advice on Life Insurance, Critical Illness Cover, Family Income Benefit, Whole of Life Plans and Income Protection. We offer these products from a range of the UK’s top providers to ensure you get the best suitable plans available. We strive to offer our customers the best experience by giving help and advice on all the relevant options. Our advisers will take the time to understand your circumstances before explaining and recommending a product and solution. Tailored Life Solutions Ltd is authorised and regulated by the Financial Conduct Authority (972791).


Contact info

4.9

Excellent

TrustScore 5 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(415)

147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harvey 5* Review.

Harvey was exceptional! Super friendly and attentive to my needs. Got me a great packaged deal with Vitality, I'm one happy customer. Great to know if I have any issues he is just a call away.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and very helpful

I have had a great experience talking to Harvey who thoroughly explained all the elements of my policy, advised me on any additional services and provided an affordable price for my circumstances. Very satisfied customer. Would highly recommend Tailored Life Insurance.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Toula

Lovely woman explained the policy in detail, very supportive

18 March 2026
Unprompted review
Rated 5 out of 5 stars

James

James made sure the policy were suitable for me and my family. That I wasn't paying over the ends and that I get the most from policy.

James were polite, talked me through everything and made sure everything he were saying I understood

17 March 2026
Unprompted review
Rated 5 out of 5 stars

The woman I spoke to Lauren Clark was…

The woman I spoke to Lauren Clark was absolutely lovely absolutely outstanding customer service and was just on the ball the full phone call . Really appreciate all the time and effort she put in to make the experience so much easier . Would highly recommend

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Hannah Phillips with whom i dealt with…

Hannah Phillips with whom i dealt with was absolutely lovely , so caring , understanding , efficient and most of all so patient.
If everyone you dealt with in varies companies , for varies reasons were like Hannah communicating by telephone would make things so much less stressful.
Let's have more like Hannah Phillips please she's a star.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Life insurance

Absolutely brilliant, would highly recommend these. James was very professional and very accommodating to what I needed from the policy and options that suited me best. Went through absolutely everything until I was happy and satisfied with my policy. Offered a few different cover polices and price, can't recommend this young man enough. Very happy. Thank you very much.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Life cover

Scarlet was very helpful and helped the change of policy be straightforward and hassle free. Very happy with the service

24 February 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with all information…

I was very happy with all information given which enabled me to make an informed choice. My call handler was very pleasant and patient this helped me to feel at ease and he was very happy to answer my questions 10/10 to help me choose my insurance specific to my needs

19 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look