Tactical Archery UK Reviews 

379
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers had an average experience overall. Many customers appreciate the quality of the products and find the website easy to navigate. Some people experienced fast delivery and good prices, with several receiving their goods within the advertised timeframe. Reviewers also noted helpful and professional staff, and prompt email replies in some instances. However, a significant number of people reported difficulties with communication, often finding it hard to reach the company by phone or email. Many customers experienced considerable delays in order delivery or found their orders were not dispatched at all. Some reviewers also received faulty or incorrect items, or found their orders were incomplete.

What people talk about most

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as orders not... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability. Many customers praise the good... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising fast delivery,... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that emails are ignored... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting prompt and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a crossbow from TA, item shown as available immediately and their shipping information on the site states available items shipped immediately. Zero communication nor automated emails for... See more

Rated 3 out of 5 stars

I ordered and received my jaguar 2 crossbow but once assembled it won't load and lock and so it is useless, according to refunds policy they won't accept returns or refunds if its been assembled. Sin... See more

Rated 4 out of 5 stars

After a rocky start, Tactical Archery came through! The website is easy to navigate as is the purchase process. Communication needs a bit of work but I believe that any company that owns their pro... See more

Rated 4 out of 5 stars

So first of all my advise is don’t pay too much attention to what the website says, delivery and what’s in stock because it’s wrong. I ordered the Orion iv which said 2-3 days delivery... See more


Company details

  1. Archery Store
  2. Outdoor Sports Store
  3. Sporting Goods Store

Written by the company

We specialise in archery equipment & accessories - supplying field tested gear from well known brands such as Excalibur, Hori-Zone, TenPoint & more. Based in the UK.


Contact info

3.0

Average

TrustScore 3 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(379)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been ordering from Tactical…

I have been ordering from Tactical Archery now for a few months, I had a problem with the trigger on a crossbow that I ordered, I contacted them and they responded straight away, they arranged to pick it up and dealt with the problem quickly and professionally, looking forward to future purchases

27 July 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

Great service

Great service, rapid delivery and great product. Thank you.

13 July 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

Excellent value....received my order…

Excellent value....received my order the day after i ordered it...watched the tactical archery video on you tube of how to set up my crossbow which was very useful...very good shopping experience...

18 July 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

An excellent company

An excellent company that I recommend wholeheartedly. I'll be purchasing any products I require from them first and foremost going forward and will be letting everyone else know also.
There was a mixup with my order and they sorted it both fast and efficiently, really they couldn't have done more.

Thank you Tactical Archery, 10/10.

5 July 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 1 out of 5 stars

Tactical archery

Tactical archery
Ordered 3nd of July a crossbow target still have not received it, and DPD has still not been handed the parcel by them. email them they don’t contact me phone them no answer. Leave voice message the same response not interested i have to say the company is not very good typical UK shoddy service don’t bother still have not received my item and they got my money and
its the 17th of July still waiting simon bauer

3 July 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

I have purchased several crossbows from these people over the past year and each time they have either been faulty, damaged or had pieces missing so they have all had to be returned.

After my first couple of bad experiences from them, I requested that they inspect items before sending them so it doesn't happen again, but this request appears to have been ignored because they recently sent me a crossbow with items missing from the box, which doesn't make any sense at all because they keep having to paying for return labels in order for me to return the items.

Just check the order before sending to customers! It's really not difficult and it would save a lot of time, energy, money and stress!

These people are completely unprofessional and have no idea how to run a business properly. Avoid at all costs!

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service above and beyond.

I recently contacted Tactical Archery with regards to a 6 month old issue I was having with my EK Archery Adder. A tiny spring in the trigger-box had failed and I was getting zero customer support from various retailers, despite being quite willing to pay for the spare parts needed.
TA went all-in and got me the replacement parts I needed, even though I originally purchased the bow from another outlet. The unbiased, positive customer service provided to me was above and beyond and I am grateful that there are still people in business that demonsrate their commitment and are willing to go that extra mile. Thanks Harry.

7 July 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

Professional and Helpful

Professional and Helpful; answering all my questions promptly and suggesting great solutions. Products are top quality and delivery is very fast and reasonably priced. A trusted and recommended seller.

I’ll use Tactical Archery U.K. again happily for anything I need for my xbow.

4 July 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS! They sent the wrong handed bow, did not notice until the summer when I tried it and noticed the arrow rest was on the wrong side! Emailed them and they insist the right (RH Bow) was sent but I have a left handed bow which I cannot use, a waste of £100 and they have washed their hands of it.
Their email reads:

​I have just checked with our supplier and I can see that the correct bow was ordered in for you. On the order you ordered the bow in RH 40lbs. This is the bow which has been delivered to you.

As you have mentioned that you shoot with your right hand this is then the correct bow you as this is a RH bow.

Due to this being over 5 months and you don't have the original packaging for the bow we wont be able to get this returned back to us.

Sorry for any inconvenience which has been casued,

Kind Regards,
Harry Chance

Customer Service
Tactical Archery UK

4 July 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi Mr S.J. Rhodes,

I'm very sorry you are unhappy with the service but we did everything correctly here.

You ordered an Oak Ridge RH 40LBS Longbow and that is exactly what we sent you. We cannot be held liable for incorrectly ordered items.

If you contacted us immediately upon opening the box and were not happy we would have exchanged this no problem but after 7 months and no original packaging we cannot accept a return in this condition.

I have saw the photo you sent us of the bow and that is the correct, right handed bow.

Thanks
Brad

Director
Tactical Archery UK

Rated 5 out of 5 stars

Great Service

Really good service. Impressed with the user friendly website and videos demonstrating various cross bows which helped me buy my first crossbow pistol as a novice. Will be making my next purchase here in the future and highly recommend to others.

4 July 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

Excellent service

Excellent service , very fast delivery. Great product.

23 June 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

Great service

Great service, delivery spot on, arrived as expected, its as expected, very powerful 👏 thanks 😊

19 June 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

I am well pleased will the service and…

I am well pleased will the service and quality of you guys, not to mention your patience with me as well as how quickly you delt with my multiple orders

16 June 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

Quality products and quick delivery.

Always kept me updated as to when my parcels would be arriving.
Very friendly and helpful staff.

9 June 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

Bought several items from TA now

Bought several items from TA now, each one very competitively priced, and recently took a job lot of clearance. This last order came in several deliveries and the firm were meticulous in ensuring that everything was as described and complete.
Good prices, great service and regular bargains - a winning combination.

13 June 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

I just don't trust my archery needs to…

I just don't trust my archery needs to anyone else anymore these guy deliver 100% of the time on time with the correct item as described and that's why I inly use them

3 June 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

Rated 5 out of 5 stars

Three easy smooth transactions from…

Three easy smooth transactions from these guys. Great product, prices and shipping.

8 June 2023
Unprompted review
Tactical Archery UK logo

Reply from Tactical Archery UK

Hi,

Thank you for placing an order with us and for the review.

Tactical Archery UK

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