T-mex Express Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, describing it as helpful, professional, and responsive, whether through WhatsApp, phone, or email. Many people appreciate the fast and efficient delivery service, with items often arriving promptly and sometimes even the next day. The products are consistently praised for their good quality, value for money, and accuracy to descriptions, with a wide range available. However, some customers also noted issues with product quality, finding certain items to be subpar or not fit for purpose. A few other people also felt that customer service could miss opportunities to improve, and some experienced difficulties with order communication, especially regarding split deliveries or unexpected calls.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Product

Reviewers mention positive feedback about product quality and suitability, often finding items perfect for... See more

Service

Customers had positive experiences with service, often describing it as fast, efficient, and brilliant.... See more

Order

Users describe ambiguous interactions with order, with some reviewers reporting easy ordering processes and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had trouble using the website, so not a good start, at least they have a phone number which is a plus point, rang them and was dealt with by a very helpful young lady, the order then arrived next day.... See more

Rated 5 out of 5 stars

All items delivered promptly, some items were sent directly from the warehouse, it would have been useful to be informed of this in advance, as when the first package was opened there appeared to be s... See more

Rated 5 out of 5 stars

Amazing customer service via Whatsapp & on the phone. Assisted promptly when my parcel was delayed - DPDs fault, and when I was facing some fitment issues the rep on the phone was quick to understan... See more

Rated 5 out of 5 stars

Great value for money, postage not too pricey, and delivered in good time. Products seem superb quality and defiantly great value for money. Packaged well and items all correct. Very happy with this... See more


Company details

  1. Irrigation Equipment Supplier
  2. Building Materials Supplier
  3. Hose Supplier
  4. Pipe Supplier
  5. Plumbing Supply Store
  6. Water Works Equipment Supplier

About T-mex Express

Written by the company

At T-mex Express, we are more than just a business; we are a family united by a common passion for engineering and a dedication to providing top of the range engineering & irrigation products. Founded with the goal of delivering quality products at great prices and with lightning-fast delivery times. T-mex is a proud family-owned and operated business. Our journey began with a shared dream to create a one-stop shop for engineering and irrigation products that are reliable, affordable, and readily accessible. Drawing upon our combined expertise in engineering and agriculture, we set out to offer you the best solutions available on the market. Our mission is simple yet profound: To empower individuals, and business by providing them with the essential tools and equipment they need for engineering & irrigation projects. We believe that access to high-quality products should not come at a premium, and we are committed to making these resources accessible to everyone.


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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(269)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great local supplier

Wide range of stock and very quick turnaround on our orders. Glad I found a great local supplier where we can order online and collect very quickly as everything we do seems to be last minute and T-Mex have come through for us each time

5 March 2026
Rated 5 out of 5 stars

Outstanding service and I would highly recommend them.

I started using this company a few months ago after finding they stocked a Viking Johnson part I needed. I hadn’t heard of them before, but their prices were very reasonable so I gave them a try.

Since then I’ve continued buying from them and the service has been excellent. I’m not the most technically minded person, so on a few occasions I’ve accidentally ordered the wrong item. Each time they’ve taken the time to call me, ask what I’m trying to do, and help make sure I get the correct product instead.

Because of the service and support they provide, they’ve now become our main source for purchasing parts.

Outstanding service and I would highly recommend them.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service

26 February 2026
T-mex Express logo

Reply from T-mex Express

Thank you for the order! Please come back and let us know how we can help you in the future!

Rated 1 out of 5 stars

How can I review

How can I review, when I haven't recieved my purchase? maybe drop the Express in the title of the company?!

26 February 2026
T-mex Express logo

Reply from T-mex Express

Delusional! You ordered and received it in a few days, delivered on 02 March. POD clearly shows your door with a person receving it it. If you wanted Next Day delivery, you should have selected that!

Rated 5 out of 5 stars

Absolutely brilliant experience with…

Absolutely brilliant experience with T-mex Express. I was stuck trying to complete my system, and they gave me both expert consultation and the exact parts I needed. Super knowledgeable staff, incredibly patient and helpful.
Massive stock! they literally have everything.
Lovely people, proper professionals. Highly recommended.

19 February 2026
Rated 5 out of 5 stars

The transaction was smooth and the…

The transaction was smooth and the delivery prompt. However, the item was of subpar quality and unsuitable for its intended use. The walls were extremely thin, causing the pipe to crimp with minimal bending, rendering it nearly impractical to use.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

Competitive prices, great communication, and a very fast delivery of the ordered items.

5 November 2025
T-mex Express logo

Reply from T-mex Express

Thank you for the great feedback

Rated 5 out of 5 stars

All good

Not much to say really it was easy to order and was delivered . All good

28 October 2025
T-mex Express logo

Reply from T-mex Express

Perfect! Always here to help!

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