Had trouble using the website, so not a good start, at least they have a phone number which is a plus point, rang them and was dealt with by a very helpful young lady, the order then arrived next day.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All items delivered promptly, some items were sent directly from the warehouse, it would have been useful to be informed of this in advance, as when the first package was opened there appeared to be s... See more
Amazing customer service via Whatsapp & on the phone. Assisted promptly when my parcel was delayed - DPDs fault, and when I was facing some fitment issues the rep on the phone was quick to understan... See more
Great value for money, postage not too pricey, and delivered in good time. Products seem superb quality and defiantly great value for money. Packaged well and items all correct. Very happy with this... See more
Company details
- Irrigation Equipment Supplier
- Building Materials Supplier
- Hose Supplier
- Pipe Supplier
- Plumbing Supply Store
- Water Works Equipment Supplier
About T-mex Express
Written by the company
At T-mex Express, we are more than just a business; we are a family united by a common passion for engineering and a dedication to providing top of the range engineering & irrigation products. Founded with the goal of delivering quality products at great prices and with lightning-fast delivery times.
T-mex is a proud family-owned and operated business. Our journey began with a shared dream to create a one-stop shop for engineering and irrigation products that are reliable, affordable, and readily accessible. Drawing upon our combined expertise in engineering and agriculture, we set out to offer you the best solutions available on the market.
Our mission is simple yet profound: To empower individuals, and business by providing them with the essential tools and equipment they need for engineering & irrigation projects. We believe that access to high-quality products should not come at a premium, and we are committed to making these resources accessible to everyone.
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Contact Us
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Contact info
Moat Farm, Green Lane, ME17 3ES, Maidstone, United Kingdom
- 01622470047
- sales@t-mex.co.uk
- t-mex.co.uk
4.7
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
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Top quality service
Ordered Monday, Delivered Tuesday. Never any issues with orders. Top service as usual.
2 July 2025
Good communication and order dispatched…
Good communication and order dispatched very quickly
1 July 2025
Excellent product
Excellent product. They had the widest range, so I got exactly what I needed. Reasonable price too. Prompt delivery, although I did have to pay for it...
7 July 2025
100% I'd shop here again
Great service, next day delivery being next day. Quick responses to email enquiries were really handy..
30 June 2025
Very very help full staff would recommend
from the 1st contact to delivery i cant fault this company very good service
26 June 2025
Met expectations every time
Have ordered a few times and so far everything has arrived as per order and promptly. Thank you.
9 June 2025
Reply from T-mex Express
Thanks for using us! We love returning customers!
T-mex were very efficient
T-mex were very efficient. I ordered and they delivered quickly and when they sent a wrong product I emailed and they replaced in less than ,48hrs. I will use them again
9 June 2025
Reply from T-mex Express
Thanks Wayne! We love to hear positive feedback!
The T Mex experience
Excellent range of products, easy to order on their website , simply choose , pay and receive very swiftly …
29 May 2025
Reply from T-mex Express
Great - Thank you!
Fantastic service
Fantastic service, knowledgeable staff and swift delivery, I’ll definitely be using them again!!
5 June 2025
Reply from T-mex Express
Thank you for the feedback!
Excellent service
27 May 2025
Ease of use and very helpful staff
Ease of use and very helpful staff, fast service. great communication
30 May 2025
Customer service did liase when the…
Customer service did liase when the order took longer than than normal. The manhole cover although it was OK for where it went it was not the one in the photo so didn't fit flat instead it's raised but as said it works fine because it's in a border not in a foot path and what it is is good quality.
6 May 2025
I placed what must be a very small…
I placed what must be a very small order for T Mex but for me was hugely important and I was replacing much of the pipework for my Koi pond into a new shed. Not to be missing an elbow / socket part will be crucial on the day.
The whole team went above and beyond in helping me. If this is the service provided to an individual then I can only imagine to any Company it must be truly amazing. Lovely people, great compnay.
12 May 2025
Unprompted review
Poor customer service
So the courier allegedly delivered the parcel to the wrong address which also was an empty property for sale even though it displayed the house number clearly. Not T-mex fault however the customer service from T-mex was awful, I had to ask for a call by a manager and made a formal complaint which never happened and finally took a week to receive a refund. I appreciate they have policy’s and procedures but 1hr after not receiving the delivery that showed delivered the courier had provided a photo of the incorrect property and location but still I had to wait for T-mex to wait for the courier to investigate. Doesn’t help me when waiting on the fittings and having to pay out for replacements whilst trying to get a refund for the original. No apologies for my time wasted which was over 2hrs sourcing other fittings and chasing Tmex. Very disappointing
1 May 2025
Reply from T-mex Express
As you’re aware, this order was delivered directly from Plasson via DHL. In cases like this, we’re required to follow standard procedures when working with national couriers, and the time it takes, we appreciate your understanding in that regard.
We’re genuinely sorry to hear that you felt your time was wasted. I did speak with you at length over the phone, during which I explained the steps we were taking, why those were necessary, and confirmed that a full refund had already been processed.
I also took the time to acknowledge your frustration and offered a sincere apology for the inconvenience caused.
Poor customer service and poor business ethics
Wanted a large amount of a certain item (32-20mm reducer) item stated 217 in stock at 58p each. Called them up to check they had the stock in and to cross reference them from our current supplier, was advised someone would check and call me back - they never did and I went back online to order them and they'd put the price upto 70p each. Poor customer service and poor business ethics. Have taken my business elsewhere which is a shame as we buy circa 10,000 a year.
9 May 2025
Unprompted review
Reply from T-mex Express
Thank you for taking the time to share your experience, and we’re truly sorry to hear you feel this way.
To clarify, our website displays the standard list price, which can fluctuate due to supplier costs and stock levels. That said, any discounted or trade pricing you received stayed the same.
We also sincerely apologise for the lack of follow-up after your call. This is not the level of service we aim to provide, and we’re reviewing this internally to ensure it doesn’t happen again.
Easy to order online
Easy to order online, delivery very prompt, price competitive. Technical help was informative and helpful.
2 May 2025
Reply from T-mex Express
Thank you for the review!
Reply from T-mex Express
Thanks! Great to hear
Very helpful company to deal with
Very helpful company to deal with, order process fast and easy
8 April 2025
Reply from T-mex Express
Thanks so much for the great review! We’re glad you found the process fast and easy, always happy to help.
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