Switcheroo Reviews 

420
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the process easy and understandable. Many people highlight the excellent customer service, noting the friendly and patient approach of the representatives who explain everything clearly. Reviewers appreciate the quick and efficient service, often resulting in better deals and significant cost savings on various household expenditures. However, some customers also noted issues with contact and communication, experiencing delays in receiving calls or feeling there were concerns about how their information was handled. A few other people also felt that the service was a waste of time due to poor communication and a lack of follow-up on their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the process for... See more

Price

Reviewers mention ambiguous feedback about price, with many customers reporting significant cost savings on... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting immediate and beneficial calls from utility... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed. Impressed wi... See more

Company replied

Rated 4 out of 5 stars

It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more

Rated 4 out of 5 stars

Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more

Rated 4 out of 5 stars

I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more

Company replied


Company details

  1. Price Comparison Site

Written by the company

The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.


Contact info

3.9

Great

TrustScore 4 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(420)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Connects you with utility scammers.

Within minutes of registering on this site I got a call from a Glasgow number that a Google search revealed to be associated with a utility scam.

Update. I have been asked by TrustPilot / Switcheroo to elaborate on this review but I have nothing to add as this was my only experience with them and I will not be visiting them again. If my review is taken down this will indicate that the principles of TrustPilot have been undermined.

17 September 2024
Unprompted review
Rated 1 out of 5 stars

Site does not work

Site does not work
Gives wrong information to those who use electricity for heating using E7 electricity
Avoid. They seem to want to confuse customers. The results of searches for E7 tariffs also gives results for EV tariffs. This is confusing and unhelpful. Straight after using the switcheroo site I got a call from a mobile number claiming to be a switching site. They were rude and I had to hang up

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Was with Scottish Power before the…

Was with Scottish Power before the gentleman I spoke to was,kind helpful polite and he understood me and I did hin. His Name is Callum asset to the company Scottish man lovely you need to give him a big Thank-you if not for callum I would not be swaping back but he gave me that great voice could nt say no and I am moving to Scotland to no need to change then. But please Thank him for me very professional with my disabilities too. Many thanks .

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Look before you leap

Sms message received from switcheroo informing me of a new tariff offered by British Gas however eventually found a better deal with Scottish Power and which was even better.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Harassment

I received a couple of calls after I tried to do online comparison. I answered to give insight as to the reason of my enquiry. I explained that I couldn't answer the phone within working hours 9-6 and I was told that after 6 is not possible. That's fine as I repeatedly explained that I am not taking the broadband out anyway as it is in my partners name and she has all of the details (as mentioned, I was only looking to see what the average speeds in my area are). My morning has been plagued by meetings and I have received 5 missed calls between 11.33AM and 12.38PM. 3 of which were one after the other whilst I was hitting the red button as I was performing a presentation at that time. These calls are on private numbers as well and you receive no information through email or text as to who is calling with contact details to call back on when free. The way the sales-people approach 'customer contact' is poor. Offer the customer an opportunity to choose a suitable call back time or spread 3 calls out throughout the day as a maximum, 5 calls on a private number over the space of 65 minutes is poor. It's actually aggravated and embarrassed me.

13 June 2024
Unprompted review

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